easy and smooth process. rented for a few months between houses. would recommend! Safe, secure, clean, easy to access, conviently located. read more

Everything went well. Highly recommend. Great price and great staff. Everything is clean and easy access

Kay at A1 storage was extremely helpful and knowledgeable. She guided me through the different options and even pointed out the best deal for me. Felt very safe in bringing my personal items to store here. read more

Kay and Rosie were so helpful! Simple and easy move in. I will be referring. Thank you guys!

Katy was a big help in finding the sizing needed for our needs. Would recommend this place for your next storage needs!

Kay was great help me out, showed me the unit and took the time to go over all the sizes a d prices. GREAT CUSTOMER SERVICE

This storage facility is great! The carts are very convenient and the whole place is always kept clean Armando is the GOAT he is so helpful and kind ‍ if I ever need storage again I know where to go frfr read more

Great customer service, spacious unit! Convenient location for us for our home storage!

Louis and Kay are amazing! I am a returning customer because I know they will take care of me and help me find the best option for my needs. This establishment has always maintained cleanliness and professionalism at the highest standard. Highly recommend :) read more

So far so good. We'll see as time goes by. We rented a 10x10 and if the rent goes up to quickly, we'll be moving out. We hope not.

Kay was super helpful and wonderful/easy check in process! I would recommend this storage unit.

Service is great, place is clean needed a storage and got one same day! Kay at the front desk was extremely helpful.

Beware of deceptive pricing and unprofessional customer service! I moved to San Jose in February 2025 and chose A-1 Storage based on what appeared to be a fair $75/month rate after providing proof of insurance. I was told I'd receive a $14 credit on my next bill. Instead, in March, I was charged a $14 "Customer Protection Plan" fee. When I flagged it, the manager (Luis) falsely claimed I hadn't submitted insurance--even though I had. On move-in day, the front desk had already called me in twice to fix paperwork they had initially overlooked. I stayed patient, but this level of disorganization around contracts and billing is unacceptable and clearly reflects poor employee training and internal processes. I only received my $28 refund after escalating the issue in April. Then in June - just four months later - I was notified that my rent would jump to $90/month. When I called for clarification, Luis was rude, interrupted me repeatedly, and claimed rate hikes happen 2-3 times a year. He even had the nerve to say he "did me a favor" by refunding money that was never theirs to keep. He kept brushing off my concerns, saying "it's only $15" - completely missing the real issue: deceptive pricing, poor communication, and a complete lack of accountability. To make matters worse, their own Yelp FAQ says rate increases "may/may not" occur every 6 months - but mine came after just four. Luis then told me I was "getting a deal" because the same unit now goes for $138/month. That's not my problem - I signed up during a non-peak period under completely different terms. This is textbook bait-and-switch: attract customers with a low rate, then spike prices once they're locked in. Bottom line: A-1 Storage operates with hidden fees, misleading policies, and dismissive management. Save yourself the hassle - take your business elsewhere. read more

Armando and I think her name was Lana were amazing very cheerful dude would recommend 10/10 if I need more storage would def rent from here again they also have free coffee and tea and the place was very clean. read more

great storage, very clean and safe. We had great experience using it. elevators work all the time plenty of carts available.

My heartfelt gratitude to Louis (manager), Kay and Armando for a pleasant and trusted experience I had at this storage location for the last two years. Louis and his team are extraordinary and exceedingly helpful, always! The location, units and security system are excellent! Overall, an absolutely superb experience! Thank you, Louis, Kay and Armando! read more

horribly unprofessional, and in my experience, their insurance is a scam. highly recommend getting your own insurance, or, better yet, using a different facility. my unit was on the second floor. when i moved in, the lift was broken. when i moved out, the lift was broken and i had to pay movers extra for having to use the stairs. any time i needed access help or had a question, the manager luis was "out of town" and all of the representatives were out of office on their 2+ hour lunch. there was damage to brand new outdoor furniture in my unit. a visible hole was in the ceiling where antifreeze or some other chemical came through the ceiling and into my unit. i let them know right away, and filed a claim. they concluded they were not responsible for the damage to my property, despite the immediate report and photo evidence of the hole in the ceiling and the damage to my brand new furniture. i provided receipts for the furniture. however, A1 refused to take responsibility. when i asked to have the case reviewed, all of my emails were completely ignored. i never heard back from them again. i found the conduct of the staff to be super rude and super unprofessional, and i don't recommend this place to anyone. read more

A-1 Self Storage - damage - Self Storage Near Me - San Jose, California

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I love this storage and customer service is amazing and Louis is amazing and funny and armando help us out a lot as well and you need to come here. read more

We have rented here for last 6+ years. Always been happy with clean facilities and good customer service. Lately, there have been no trolleys. I have gone up and down on every floor with no success. One time, I found one on the other end of building. Next time, I walked to office and someone got 2 trolleys from other side. Today same thing. When I called office, I was told he was busy with another customer and they have 20 trolleys, and I can walk around in wind and rain and find my own. Really? Should it be the responsibility of management to make sure there are trolleys available at each of the 3 or 4 elevators? I would really appreciate if each of the renters is requested / warned in writing that they have to bring trolleys down. And also for management to walk around few times a day and ensure that each building is well equipped. Kindly pay attention. read more

Friendly service, clean facilities, easy to reserve, and get started moving. Louis & Tony are top notch!! read more

Exceptional staff. Friendly, knowledgeable and customer oriented. Clean and well maintained. Great prices. Used them for 4 yrs.

Kay is amazing ! Thanks for the great customer service! Made my last 8 months here very smooth

I have rented a few storage spaces from other companies and honestly this is by far the best place to trust your belongings to. Fantastic customer service from louis & the rest of the staff. Very clean and secure. read more

I went to go some moving supplies and the man there name louis helped me carry my boxes to my car. They gave me a discount of 25%off for 10 or more items. The office was supper cleaned, I'm sure the storages are cleaned with great price go and check it out and ask for Louis read more

Just found a great unit for my storage needs today. Awesome staff with wonderful customer service! read more

The staff was very helpful, and patient, when I called looking for a storage unit. I didn't know anything about renting a unit, like what size, costs, accessibility, etc.. They listened to what I was trying to accomplish, explained some various options, made some suggestions, and before I knew it, I was down at the facility, keying in my own code, and then standing in my storage unit, all within about a 2hour time period! I would definitely recommend A1 to anyone in search of a great storage facility! read more

I forgot to check Yelp before looking for a storage space. But I checked afterwards....fortunately it has five stars!! Whew!! Really great staff, they gave me prompt and courteous service. Place looks clean and well maintained. Looks secure! Sold!! read more

I've been using this storage facilities for many years. My items are well looked after with monitoring systems and a staff that's on top of it! The facilities is always super clean and the customer service is always superb. What else can I say ?!? If your looking for a safe place to store your treasures, I highly recommend storing your precious items here! read more

My brother rented a space here a year ago. They have clean hallways and it was easy to find carts for loading stuff up. Elevators were large and moved at an average pace. You need to remember to code in before you go in even if the gate is open. Otherwise you can't get out. read more

Great staff many of whom are long-term employees. The facility is immaculate and everything works. Nice clean bathroom. Great security. Fair prices. read more

I've been working with disabled and seniors for many years and the staff at this storage unit site has been SO Exceptionally helpful and understanding. They've gone the proverbial "extra mile" with every issue/request; and done so with unexpected understanding, compassion, and professionalism - I'm grateful for their help in my helping seniors/disabled read more

Well lit, clean, comes with individual fire sprinkler system, good management team, automated payment available, online billing management available... it even has music inside of the storage building. I highly recommend this place! read more

Super helpful & professional- would definitely recommend, although as of today they only have 3 units available out of 1000 total!

This is my go to place for storage. The staff is super friendly and helpful. The storage area is clean and well maintained. Access is very good. Pricing is very competitive for the area. I would definitely recommend to friends and family. read more

It's been a while since I went to my storage unit and I had lost the key. When I went to the front desk with my bolt cutter. The staff kindly explained that I needed a special round key and showed me what it looked like. They also gave the card of a less expensive locksmith. As a result of the staff's extra effort to show me what the key looked like, I was able to find it! The staff was awesome! Give these guys a raise! read more

Clean, well-organized and safe. Great place to store my belongings. Staff is professional and helpful. I highly recommend this storage facility! Will use again if needed. read more

Clean. Good pricing. Friendly staff. Offers a variety of storage sizes. Facility has good security.

I really never thought I'd be leaving a review about customer service at a self storage facility. (Because how much contact do you really expect to have with their associates?) But this place deserves it! I've had nothing but positive experiences - from the initial sign-up, to the incredibly easy process of ending my lease halfway through a payment term (and getting a prorated rent, no questions asked!) Always friendly, always polite. And the facilities are well-maintained too! I would absolutely rent a unit here again if the need arose. read more

Super helpful in helping me select the correct unit. Units are clean and they have extended hours for accessing over other competitors I looked at. Thanks again For the help :) read more

Louis helped me out again when I needed a storage unit. This place is super clean and Louis will hook you up read more

A-1 Self Storage - Louis - Self Storage Near Me - San Jose, California