The front desk clerk was very nice, kind, and helpful. I would have given it a 5 rating. Except the units look a little rundown. And no elevator or escalator to get to the second floor. But other than that, it is just fine for what I need. They even supply you with a lock and 2 keys . Which is great since I didn't have one at the time. Over all, it was also reasonably priced. read more

I've rented there for years now. Since Covid started and Leslie is very helpful and friendly. That is rare here in the valley to have someone who actually genuinely smiles and likes the people who come in . I actually look forward to seeing her when I stop by to get tools stored there. I hear about other places that are prone to theft and I am glad that my tools are safe until I need them . I don't foresee me moving them anytime soon. Thank you Leslie ( and Bob) . James read more

In self storage is a lovely convenient location in Cupertino. The manager Leslie is so kind , helpful and so professional. I had been looking for a drive up unit for a week when I finally found one at In Self Storage. Most other storage facilities e do not have many available drive up units and if the do are very very expensive. Other facilities I contacted were hot to get my business, but not with the type of unit I needed. Other than that many had all types of additional fees including: registration, andinsurance fees that needed to be paid before gaining a unit. In Self Storage is just the opposite, kind, fair priced and they personally care about your needs and priced very well. Thank you again to the folks there especially Leslie. You Leslie are FABULOUS!!! Eileen Durham read more

I have been looking at storage units and Leslie was one of the most helpful people that I found.

This place is awesome! Very clean facilities and very kind/helpful staff. If you need a storage place, look no further. I recommend this place to all my friends and family. read more

I have used a few self storage companies over the years and some were ok and some a mistake. But not this In Self Storage in Cupertino, they are GREAT. Great price, convenient, very clean and the customer service is outstanding. The staff is friendly, helpful and very professional. Thank you Leslie, for two years of great service and price, you're the best. read more

I love this spot. Leslie and Bob are such nice people that I'll be sad when I finish cleaning out my storage. Yes, the place isn't brand new. Yes, it is outdoor storage. But the property is secure and well-kept, the location near Stephens Creek is perfect, and the business is tucked into a quiet neighborhood on Blaney. There is alsa tidy restroom. read more

Easy peasy! Leslie the site manager was very helpful and super nice. Hours seemed flexible and easy access with code.

Called to get a quote over the phone. The lady that answered quoted me $75 monthly for their smallest unit (5x5) and $113 monthly for their next biggest size (5x10). Although I found it a little pricey I still considered them and made plans to come in. She then said they also take a $25 deposit and charge a $15 admin fee. Ok, I'm now up to $115 for their smallest unit. Still considering them, though. I said, "Ok, so $115 for a 5x5 if I come get it today?" She said that it would actually be a little higher because they bill a month in advance so it would be $115 plus the prorated amount for the current month. That's now over $150 I'd have to pay today from the initial $75. The kicker? When I told her nevermind because that was out of my price range, she just hangs up on me. Says nothing to me, just hangs up. Never, ever, is it acceptable for someone in customer service to hang up on a client, especially when the client is as polite as I was on the phone. You just made certain you lost a client for life. Off to your competitors I go. read more

It's not expensive but it sure feels like it. I've had my fair share of 'dealing' with storage units around the bay area. I've moved numerous times. This is location is by far the most friendly in customer service I have ever experienced. Tom Lowery is a fabulous gentleman who is very informative, super friendly, and courteous. I came here because the pricing was the best I've seen around, but was blown away at how many personalized the service was. I wouldn't go anywhere else. This place you can count on. (During my brief visit and paperwork, other tenants waved and said hello to Tom.) read more

Good rental rate. Clean. Easy to rent. Accessible. Returned my excess rent payment quickly when I moved out. Staff was helpful and friendly. What else do I need! read more

WOW! Before evening becoming a customer, the operator of this place yelled at me (really us, since it was a conferenced call, and it got embarrassing) on the phone and he hung up simply because I was taking too long and asking too many questions. The thing is the operator (sounded like he was the owner) thought I was an existing customer. That is how bad they treat their clients. I am left with no choice but to conclude that the people here are extremely unprofessional, rude, and mean spirited. Now I have found out they will do what seems to be possibly an ILLEGAL Switch and Bait (IMO) on you after your initial talk with them. My impression has been simply that they are very nasty people. Do not trust any pricing they give you. By the time you place your order it will suddenly have changed. I suspect this is why they do not publish any of their prices on their website, because it is constantly changing upon will from hour to hour and day to day. First they try to hook you, and then the price details slowly change from what you thought you were getting. If you got no choice but to go with them or stuck there, then ASK QUESTIONS. Make sure you ask a lot of questions about all the details with this place and get it in writing, because my impression is they will scam you if they can. read more

We used two storage units during a recent home remodel, and was happy with our experience. The units were spacious enough, well lit and lockable. Leslie was very responsive to questions about billing and vacating, and the price was reasonable. There's a gated entry and we never saw any sketchy characters lingering around inside. We would gladly use them again. read more

The people here are great. Tom and Eva work hard and they really take their customer's happiness to heart. My 3 star rating comes from the fact that their billing system is archaic. If they have a problem with your payment they don't let you know about it until 15 days and late fees. I would much rather have a courtesy phone call before the late fee. Because usually 9 times out of 10 there's a simple misunderstanding with the card, (ie, expired, new address, etc) Their units are not climate controlled and are constructed from wood. All this being said, they are the best storage place I have been able to find in the Cupertino area. read more

Just emptied our unit after years storing here since we're moving out of state. Never had any issues. Price was fair. Great location.

We have used this self storage location for more than two years. We have always been 100% satisfied with the facilities, service, and pricing. The couple who run the place are friendly and seem to enjoy helping people. read more

As far as self-storage places go, the facilities are clean and the people that work there are helpful. Lock it up gets two stars because of their billing policies. 1) They charge a monthly fee for auto-pay through a credit card. 2) They refuse to send monthly invoices. 3) They charge a hefty fee and send letters to your emergency contact if you are two weeks late. I think they set it up to make people fail because they want to collect late fees. I'm a current customer but will be moving to another facility soon. read more

This is probably the best self storage location for the Cupertino area. I got the first three months at a huge discount. It's good if you need a place to stash your things for awhile or even long term. Leslie is a manager there and she's absolutely wonderful. I would highly recommend this service to anyone. read more

My move in was really smooth. Leslie was really accommodating to my changing dates of move in. The facility was very clean and feels really safe. I look forward to storing my stuff here. read more

Leslie Shappard is a problem-solver. She's truly professional and an excellent Manager. She won't leave you hanging-up in the air and will do anything and beyond to help you trace the dots and get to the bottom of things, especially if you're traveling overseas and didn't have the means to talk to them in person. I have been using Lock It Up storage for more than 10 years before it became IN Self Storage and I was always satisfied with their services. One thing I loved about this place is, it is safe and secure. I never had a bad experience about my stuff being stolen or my unit being forced open like what I heard was happening in other storage facilities. I would gladly recommend IN Self Storage. BbC read more