Please beware of price gouging by Public Storage. I rented a unit in August 2025 for $133 per month. The rate was increased to $178/month only 6 months later, a 34% increase in only 6 months of having the unit. I understand it a month-to-month agreement, but that is a ridiculous increase. I call it price gouging because you move all your stuff in and they know it's a pain to relocate everything to a new facility - you feel stuck. It's unethical at least. I will be looking for a new company to work with. read more

Every few months they will increase your storage unit price by at least 25%. I had a 10 x 10 and after one month they were going to increase my rent, so I moved everything I could into my apt and got a smaller storage unit 5 x 10. Two months later I received a notice that they are increasing the price 26%. They know that for most people it will be a hassle to move their stuff to another storage place, so knowing this they take advantage of others and keep increasing rent. read more

I was at this storage for 2 years and those 2 years my stuff was pretty well taken care off, today when I picked up all my stuff keoni and her other stuff member were really nice to me, I saw keoni cleaning all around while I was coming back and forth with all my stuff she did an amazing job again thank you. I would definitely come back here again. read more

Prices. Stop lying about the pricing. They do this game where they increase rent every couple of months. They keep increasing until you have to move out or rent another unit and go through all the trouble to move your stuff around and then they increase the price again and it's not small increases sometimes it's almost double. read more

Very sneaky billing practices - beware everyone! I've been renting a unit for less than a year. I've had no issues so far. They have a good system of being able to access within certain hours and have had no issues with security. However they just raised my rent to even more than what is being advertised on their website (up by nearly 40%). They sneak in a clause on the contract that states that they can just raise their rent whenever and however they want with no limit. There's no point "locking in" a price with them since they'll just raise it anyway. Stay away! read more

The location and the storage itself are good, people working at the location are nice, but the company uses some shady practices and in dire need of a class action lawsuit. They lure you with prices cheaper than the competition and $1 first month special, but then they try to rip you off every step of the way. They start with $29 fee to "set you up in the system" and to process "optional" insurance they own and underwrite that they are forcing you to sign up for because there is no other way to book the unit. Then there is $19.99 lock fee. They charge you on the 1st of the month for the month ahead even if you rented yesterday and already paid for a month and threaten you with a late fee. If you vacate before your full month is up good luck getting your money back that they forced you to overpay, such as if you moved on 15th of this month or any month and moved out on 14th of next month, they are going to charge you for month and a half. If you move to a larger/smaller unit they will hit you with another $29 fee to "set you up in the system" when you already set up because you are booking it from your existing account. And even though they charge you as a new customer, they will not give you that $1 first month with it... But wait... they can "waive" that $29 fee to "set you up in the system" if you come to the office and agree to pay higher rent than you can see online... Oh... and after a few months they will raise the rent! PM me if you are an attorney that wants to take them on! If you have to use them do not go on auto pay. read more

I have two storages and started with @160 p/m which was fair and a year later the price is $388 for each one them!!! Don't know how they raised it but it seems since I have auto payment, they keep raising it monthly and I have been unaware of the raises! It is totally not worthed, they even don't have a good service, the location helps them with Apple employees but their value and service is not fair not justified. Not recommending this business to anyone and I am closing my accounts there. read more

Not recommended we start pay $129 Dls after three month increase to $167 then July $180 less then one year three time rent go up without notice Stay away from this business read more

Made a reservation on their website and even got a confirmation email twice, initial confirmation and reservation update. When I got there to check the space before move, told no storage was available. No apology and attitude of none of my business. Beware and stay away. read more

Keoni was the employee that helped us with renting a storage space and she did an amazing job. She took the time to find us what was best for our needs and gave great customer service. I would recommend everyone to go see her when looking to rent to storage space. Best experience ever. read more

Great service! Rodney and James are very helpful! Gave us a nice tour to check the sizes of unit we were looking for. Very Informational by telling us all the steps and how we should rent a unit. Great value! It's also our first time renting a unit. Very clean and newly built. Inside units are nice and air conditioned. read more

Keoni is friendly, passionate, and very helpful. She got me the unit I really wanted. The facilities are brand new and climate-controlled, and it has the best prices. Be sure to call the number so you can schedule a time to check out the facilities. read more

This place is a f'king joke. I hope all their facilities are not all like this because they will go out of business really quickly. My company has storage with them. I just went there to buy a single item from their small front end store (which we know are high margin items). The WITCH sitting there copped attitude, and had the audacity to say she couldn't help me with the SINGLE ITEM because she was on her lunch. Her "intelligent" recommendation was to go somewhere else to buy it. Seriously, ARE YOU KIDDING ME? I thought I was on candid camera. What a joke. Either close shop completely, have your employees actually help customers, or hire another person to staff the place if someone is taking lunch. Get real people. read more

The office manager is quite helpful in helping me completing rental procedures and getting my storage ready. Phone reservation assistance was helpful too. read more

Rented a unit here on June 27. On August 31, received an e-mail "courtesy notice" that they were going to remodel and that I had to vacate the unit by September 30. Why didn't they tell me back in June, so I could have rented at another location? They have known about the remodel for over one year (check it out at the City of Cupertino website, https://www.cupertino.org/our-city/departments/community-development/planning/major-projects/public-storage/-fsiteid-1). Now I have to find another place and pay someone to move all my stuff. They're sure putting me through a lot of inconvenience and extra cost. For what, so they can collect 3 months extra rent at that location?? read more

I would have to say that their rent policies are borderline extortion! In 5 months they decided to raise rent 18%. That's about a 40% annual increase. Think of how you would feel if your house/apartment rent was increased 40% every year?! We also had issues with the unit itself. The door would not close properly. The unit was dirty, etc. etc. I contacted their customer support thinking that maybe someone in customer retention would actually care, but they didn't. When I told them that I would move out, they actually told me how. I really can't recommend Public Storage. The dollar amount itself was not large, but the principle behind it, I could not live with, so I moved out immediately. Good by Public Storage! read more

I started renting here in July. At the beginning of September they told me I have just one month to vacate my storage unit because they are renovating the entire location, and they will not be paying for my moving costs. Instead they would be waiving my first month of rent if I moved to a new Public Storage location. This makes sense, because how else could they retain customers after such a poor experience? I had a very good deal on this unit (a 10x10 for the price of a 5x10), but of course they will not be honoring this arrangement if I moved to a new Public Storage location. To be fair, they did not know when Cupertino was going to approve their permit for renovation, but they also did not mention this to me at all when moving in. This ordeal has cost me a few hundred dollars in moving costs, and I am very dissatisfied with the way Public Storage has handled the situation. read more

These guys are a rip-off. They get you into their units with their "phoney" $1 for the first month, and online rates... I am pretty sure I didn't get a full month for $1, just a couple of weeks. But then, it gets worse.... after 6 months in the unit, they sent me a postcard saying the rent was increasing from $95 per month to $112!!! That's an 18% increase after 6 months!! I protested at their business practices, but they "offered to find me a smaller unit" which kinda defeats the point! It's not that I can't afford to pay... I just won't be subject to shady business practices!! Anyway, I moved my stuff out today. And just for fun, I went online to look at their "rates" today, and sure enough, their online rate for the Unit I just vacated is $92 per month. They are so shady, it's not even funny... they get you in, increase your rate to a truly unreasonable level, and they expect you will not be bothered to move out.... well I was bothered because I can't support corrupt business. So angry and annoyed at this. I hope everyone considering a unit boycotts then until they change their business practice! read more

DO NOT RENT HERE. I've had a bin here for 2 years set up with auto pay. Since my first month here my rent has increase over $40 per month. $28 in creases happened within the last 10 months. Absolutely ridiculous and a complete ripoff. Yes, they do send an email letting you know, but if your someone like me who automatically has certain emails filtered into folders, you won't even realize it until you notice the credit card charge is far higher than expected. I'm extremely disappointed and will NEVER use this company again. I'd much rather support a local company and not a greedy chain read more

This is my first time to rent a storage but before I did that, I checked comments online. The $1.00/m promo depends on the availability. I guess it's not available all the time. There are a lot of other charges including the purchasing of an official lock, which I thought was kind of questionable . It opens at 6am and closes at 9pm. Before and after that , the gate code will not work. My first consideration was how close it was to where I lived. I realized later that this storage was a bit more expensive than the others but it comes with the territory considering that it's in Cupertino . There was a little miscommunication with one of the younger staff due to why I didn't lock my space with nothing in it yet. I think he was just trying to make everything secured. It is a pretty secured area and clean. I thought id leave it up to you to understand their billing and charges coz I can't understand it up to now. I just moved out.... read more

Public Storage - I thought they gave me a 50% discount, check out the bill... - Self Storage Near Me - Cupertino, California

I've been tricked by them when I got space was considerably smaller than it's specifiied in the contract.

I went online to reserve a unit for a 1,000 move from another state. I received a confirmation number. Thought I was all set. Then things fell apart the next morning when I received a call from the facility. I was told that I had only reserved a price, not a unit! I swear, I'm not on drugs with this explanation. They said that if someone walked in off the street then they'd have to give the unit to that person and none would be available to me. I said but I reserved it online. They said no you reserved a price only. Hello, what sense does that make? I can't put my stuff in a price, I need a physical unit. Sorry, that's the way it works. Well can I pay now then? Yes of course, you can come in and pay. Hello, I'm a thousand miles away, I can't just walk in. That's the policy. That can't be the policy it makes no sense. Please give me a number for your corporate offices. Called corporate office and got a very rude and sarcastic person. Doesn't deserve to have their name associate with customer or service. I go round and round with the same thing. I only locked in a price not a unit. Hello Einstein, locking a price on something I can't buy online is not locking in anything. Apparently the stupidity at PS corporate is contagious and actually makes sense to them. At least the local person was apologetic and called to warn me. The geniuses at corporate would have been fine with me driving a 1,000 miles towing a trailer full of my stuff only to show up and find out that I had no storage unit. Stay away from these nut jobs. Anybody who would have a policy like that and actually think it makes sense is insane. Don't do business with idiots like that. Find a different facility. read more

DO NOT RENT HERE! This place SUCK, customer service are unbelievable rude, I reserved a unit here with a mean B*TCH Elisa, i asked to switch to different unit later on the same day (the wedsite said that can do that on your move day) she told me that i can not, so i asked to talk to manager and she told me there are NO manager available to talk to me, i asked for the manager name and contact information but she will not give it to me. She decided to cancle my unit rufund my money because SHE does not want to do business with me and hung up. I called the customer service and talked to the manager to explained to him everything but never hear back. They cancled my unit but still took my money, and here i am still waiting for someone smart enough to help me. read more

I *heart* this Public Storage. Mike, the guy I always work with, is fantastic! This is the second time I have rented from him and I have to say, I don't mind spending the money, knowing that my junk is safe and that he is so friendly. The place is kept immaculate and it's very centrally located. Excellent! read more

I can't believe they just jacked the price from $375 to $450 without warning. It doesn't say anything in the contract about prices changing. I'm an extremely dissatisfied customer. I will never use this place again. Unprofessional, sneaky, and disappointing. read more

I've rented here three times totaling 2 years and my first experiences were positive. The location is good and my stuff was secure. This last time I rented there was absolutely terrible service. I mean outstandingly terrible, they lost 3 stars for it. The guy who manages the place went to nursing school (name is on the wall) and him and his gf/wife who live on site have become miserable people, horrible to their customers. They often lock the gate well before 9. They threatened me and my friend one time and would not let me back in BEFORE 9PM to lock up my unit. I have never been in the gate past 9PM. So their beef with me personally is unfounded. Yet they were crass and abusive and enjoying my suffering when they refused to let me in ten minutes before 9, to simply put the lock back on my unit.. My friend was loading in lawn chairs and I accidentally put the lock in my car with stuff I pulled out. Many times they lock the gate at 8:30, so if you are like me and often swing by after work to grab a box to take to goodwill or get a cooler out for a camping trip the next day, expect to be disappointed. Personally if I need storage again I will not go back here now that the Management is so ridiculously bad. I would use the Public Storage in Sunnyvale, if you don't mind the distance. Or try Aaron's or another place in Cupertino. I have rented storage from downtown LA to Seattle and the Green Valley Road location has become hands down the worst and most inconsistent storage facility, I've dealt with. read more

The corporate pricing policy is WRONG! They raise the price by 20% after 6 months without any explanation and you have NO CHOICE! Nobody will mention this price increase policy to you at the time of signing the contract, which is NOT professional. read more

I have never received such bad customer service in my life. In 34 years I have never met people so rude. I made a reservation on-line and the people at the front desk seemed to just want to go home. We checked in an hour before they were to close and they basically wouldn't help us at all. It was like pulling teeth and the whole time the employees seemed agrovated the someone wanted a unite. I WOULD NOT SUGGEST THIS LOCATION. read more

Public Storage - Self Storage Near Me - Cupertino, California

Today I closed one of three units I have, meaning I still have active two units. I came back to get my stuff and the pass code doesn't work!!!! I called corporate office and took 20 minutes and being treated with rudeness to rectify the situation. I was given a code that opens the gate. Very attending to say the least. read more

Public Storage - Self Storage Near Me - Cupertino, California

Wow. I have to say that this was the quickest customer service ever... I literally clicked submit on my computer to make a reseat ion and within a minute, I had a call from a gentleman confirming my reservation! He said he will call to follow up on Friday to see my exact move-in date. read more

Have been a loyal customer. Then get 1 month notice that we have to move out because of remodel. They have an equivalent place 3 miles away and they insist I have to pay more. They caused this problem for the move, the least they could do is honor the price you are currently paying. I will not use Public Storage again. read more

If I could give this place negative stars I would. I have had a unit here for 2 months now and recently went back to get something before I was heading out of town and to my delightful surprise found termites. EVERYWHERE! They were up and down the wood on the side by the door and I immediately called the front desk to inform them of my horror. No answer. Three tries later, still no answer. I left a voicemail rasining my concern and about 3 hours later recieved a call back from a woman who I then informed of my situation. Since I was about to fly out of state, I told her I was unable to move then, but would like to move AS SOON AS I RETURNED. She gauranteed me that she would save a unit for me to transfer all of my stuff into. I then returned from vacation and called upon the unit that should have been open, available, and ready for me to move into. And of course, as fate would have it, they rented it out. It is a dirty, disgusting place and would recommend to anyone coming into this place to SPRAY the entire unit before moving in. I MEAN REALLY SPRAY! Because they are going to tell you that they are "just ground termites and they're bound to come up sometime." GET OUT WHILE YOU STILL CAN!!!!!!! read more

Overall this Public storage facility was adequate. I was able to store my things and retrieve them after a couple months without fear of theft or other issue. If not for their extremely poor level of customer service, I would give them 4 stars. Pros: - Convenient location, if you're in the Cupertino area - Clean facility - Affordable Cons: - CUSTOMER SERVICE Here are a few examples their lack of customer service. 1. Upon first arriving at ~1:53pm to talk with someone about renting a unit, I was greeted with the door locked with the employee inside the sales office. He came to the door, cracked it slightly, and said "Come back at 2pm, I'm on my break." 2. Just about every time I have visited since, there is a sign on the door saying "We will be back in xx mins." The is very frustrating when you need to deal with an employee directly. 3. They did not explain move out procedures at all. They did not try to inform me of any move out issues until several days after my scheduled move out. The issue was quite small, but their lack of responsibly resulted in me being charged for all extra days after move out! read more

A clean space with convenient access. The manager Alicia is on the ball and knows how to get things done -- she was really helpful in fixing a mistake I make getting set up with my bank's bill paying system. We have just started with this rental, but we also rented here for several years a while back and had no complaints. I've worked with a number of storage companies over the years, and you won't do better than this. read more

great customer service, Alicia was excellent and helping me get setup!

I am giving 2 stars rather than 1 because the place is clean and I had no pests issues, which I cannot say of other storage facilities I've used. However, the positives end there. Their hours suck!!! The office is never open. I should have known given how much trouble I had coordinating when I wanted to move it. They tell me they can't have set hours for going to the bank "for security" but what about everything else? It seemed like every time I needed the office, they were closed, DURING THEIR STATED OFFICE HOURS. Today, at move out, it was particularly absurd. I wanted to move out at 1:45. It's Halloween, I have other things to do and their deadline is 4:30. The office was closed, so I waited, thinking the sign said they'd be open at 2:00. At 1:55 someone came by and told me he was at lunch and wouldn't be back until 2:10. So, apparently I'm supposed to wait 25 minutes to move out??? This was the fourth time I had to wait for someone in the office of two times I needed the office (move in and move out). Yes, I had to go back 3 times to find someone when I wanted to move in...I should have known not to do so. In addition, one needs a code to leave the facility. I've never encountered that before. Of course you need one to get in, but to get out? What if it doesn't work? You're stuck there? That seems like a serious safety issue as well. Once you've entered a code to get in, why on earth should you need one to get out? Lastly, they put stickers on your locks with their logo. It's a nitpick, but I need to return the lock to where I borrowed it and I can't get the sticker off. It's not their lock; it's mine. WTH do they think it's their right to put their sticker on it. They claim it's for security. How does that work? I can't change my lock later? Somehow if there's a new lock that means someone broke it? No, they want free publicity. It's absurd. Yeah, won't be doing business there again, but it WAS clean. read more

Just getting started with this business, and so far we like what we see! Courteous efficiency at the front desk, and much better rates than the place we had our goodies in Campbell. We were amazed that for being off the beaten path, they were really quite busy. read more

I secured my storage on line and fill out application to help make the rental process easier. Brian was very helpful and friendly, he made sure we understood the rental process and he also took us to the rental storages to see how big the units were. Overall my experience was Great!! read more

Great lockers friendly staff. Happy I will my stuff will be here for a bit. Seems secure and I can trust my stuff will be safe. Great area read more

Public Storage - 5 x 10 lockers stay cool in the heat - Self Storage Near Me - Cupertino, California

1 Star for 3 reasons: 1) COCKROACHES!!! Had my stuff in there for 1 month. I moved it as soon as I could because the customer service was so bad for my check in. I only had 10 boxes or so with stuff like clothes and stuffed animals and upon unloading from the truck 2 separate boxes had 2 BIG COCKROACHES CRAWL OUT!! I'm horrified because I know that means there are many more inside the boxes. 2) They don't tell you this online or on the phone when comparing quotes but the REQUIRE you to buy insurance (even though the contract you sign says you can waive it). I told them my homeowners insurance covered it but the kid working at the desk said he didn't believe me and wouldn't rent the unit to me unless I accepted the coverage they conveniently offer. 3) They told me I had to have a lock even if I didn't have anything in my unit for the first week or else they wouldn't rent me the space. Annoyed but whatever I made a trip just to pick one up. Showed up and they wouldn't accept my lock because it was a combination lock and I had to buy one of theirs for $20. I JUST talked to him on the phone and he told me to buy a lock but didn't say it had to be any specific kind of lock. read more