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    Public Storage

    2.6 (45 reviews)
    Open 6:00 am - 9:00 pm

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    6 years ago

    I've been tricked by them when I got space was considerably smaller than it's specifiied in the contract.

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    7 years ago

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    8 years ago

    great customer service, Alicia was excellent and helping me get setup!

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    11 years ago

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    Page 1 of 2

    Ask the Community - Public Storage

    Review Highlights - Public Storage

    The manager Alicia is on the ball and knows how to get things done -- she was really helpful in fixing a mistake I make getting set up with my bank's bill paying system.

    Mentioned in 2 reviews

    Read more highlights

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    Cupertino Safe Storage - Entrance

    Cupertino Safe Storage

    (9 reviews)

    Long time customer and I've had a positive experience with this storage facility. It's clean,…read morewell-maintained, and the manager is friendly and communicative. Some people have unrealistic expectations. No facility--storage or otherwise--can offer a 100% guarantee against theft. Welcome to planet earth. All one can do is try and *prevent it* and I think this place checks all the boxes. There are cameras installed throughout the complex inside and out, management is onsite, and there is controlled access which adds a lot of peace of mind. I personally feel this is a perfectly reasonable and secure place to store belongings. If there's a place out there that can promise complete protection at all times, I'd love to know where it is--because I'd like to store my things there too. Also expecting them to be in control of something such as city issues overlooks the limitations most private businesses face when relying on municipal response.

    I rented from Cupertino Safe Storage for years. I had a very good experience. Annette, the Manager,…read morewas super professional, and super helpful. She really knows what she is doing and keeps the facility in tip-top shape. When Annette must be away, her twin, Jeannette fills in. At first glance , you might think that Jeannette is Annette. I did! LOL! Thank you, Annette and Jeanette, for all that you did! I will always be grateful! As long as either of you work there, I will recommend Cupertino Safe Storage !!!!!

    Public Storage

    Public Storage

    (13 reviews)

    Customer service has always been very helpful in person. Z and Careen were very friendly and…read morehelpful!

    They lure you with prices cheaper than the competition and $1 first month special, but then they…read moretry to rip you off every step of the way. They start with $29 fee to "set you up in the system" and to process "optional" insurance they own and underwrite that they are forcing you to sign up for because there is no other way to book the unit. Then there is $19.99 lock fee. They charge you on the 1st of the month for the month ahead even if you rented yesterday and already paid for a month and threaten you with a late fee. If you vacate before your full month is up good luck getting your money back that they forced you to overpay, such as if you moved on 15th of this month or any month and moved out on 14th of next month, they are going to charge you for month and a half. If you move to a larger/smaller unit they will hit you with another $29 fee to "set you up in the system" when you already set up because you are booking it from your existing account. And even though they charge you as a new customer, they will not give you that $1 first month with it... But wait... they can "waive" that $29 fee to "set you up in the system" if you come to the office and agree to pay higher rent than you can see online... Oh... and after a few months they will raise the rent! PM me if you are an attorney that wants to take them on! If you have to use them do not go on auto pay.

    Good Times Moving - Professional movers

    Good Times Moving

    (22 reviews)

    I'd select 6 stars if I could. These professionals got up a VERY tight two lane road and backed…read moredown a driveway with (literally) an inch of clearance on each side for their 26 foot truck. They did not have a smaller truck and it was almost laughable how little we had to put in, but they did it perfectly. Not a scratch or missed item. We ran around packing while they waited for additional instructions. They moved a very heavy plant that they wound up moving back to its original place (on a different floor) without complaint. Professional, polite and quality.

    I had 3 movers come help move my stuff. One guy was fast and polite; the other two seemed to take…read moretheir time. Some of my furniture got scratched because they forgot to wrap it. They broke the arm of my couch by leaning the couch on its side. Despite all that, I was okay paying what I did. But then, they demand a tip at the end. The woman (Helen) who coordinated the move had said tips were expected between 15-25% of the total cost. I paid 15%, but the guy complained that it wasn't enough. He said the minimum was 20%. I showed him the text from Helen that listed 15%-20%. He insisted over and over and over again for more tip. He was lucky to get any tip with the way my furniture was damaged. I ended up giving a bit more tip just so I wouldn't have to deal with them, but honestly it's just madness. Tips are optional and the experience with the guy haggling me was not fun. Also, after that one of the crew members went into my room because he said they forgot a furniture box, and yanked all my clothing out of it and threw everything on the floor. What a pissy attitude for a very reasonably 15% tip for subpar service. I'm not saying you should completely avoid this place -- I'm sure under most circumstances they are fine. Just make sure all your furniture is wrapped and be firm on how much you plan on tipping them. They will haggle you like you wouldn't believe.

    Public Storage - selfstorage - Updated May 2026

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