Good people, service, security, and pricing. Highly recommend ElCamino Storage…read more Cleanliness and feels safe.

I have 2 storage units and I have stored here at the Memorex facility for a few years, if not…read morelonger. I have delt with Ernesto almost every time that I pay my rent. I have never, ever been treated poorly, or has he ever been rude to me. In fact I feel the need to express how professional and very helpful he has been and I would have to say every time that I have interacted with him. Giving credit where credit is due. I am big on customer service and I have to say Ernesto gives outstanding quality service! Thank you Ernesto!!

What a great place to store, I went to see about getting a unit for my mom and the gal in the…read moreoffice was so nice. She showed me a couple sizes and even gave me some tips for packing up the boxes. Go see Katie if you need some storage

First time using a storage so far my experience is good, called to find information and Tricia's…read moreservice and help was awesome. She offered me a really good price. Then, I meet Rose the lady at front desk she was very nice and friendly, she show me my unit it was clean. Rose asked if I have my lock and I said not yet but she was so kind that even give a FREE lock. So far so good!

There is no elevator for upstairs lockers, and the stairs are steep. Their prices are much higher…read morethan they were before this corporation took over Starlite Storage, and the prices keep increasing. My storage lockers were broken into three times, and their remedy was to increase the price of the monthly rental to include insurance, not giving you the option to choose insurance, and not compensating you for the loss of your possessions. Insult on injury. There is no staff onsite and there is no bathroom as there used to be when it was owned by Starlite Storage. The staff works remotely from Pacifica, in this area. It is also very difficult for me to place the replacement padlocks they gave me into the doors of the lockers.

If I could give this place zero stars I would. The people that previously owned the place were…read moreincredible. I was with them for over 10 years and never once a problem. These people come in and not even a month goes by and they automatically tack on 10 for renters insurance. Then not 2 months goes by and I see that my credit card was charged almost 40 dollars more a month. You need to understand my unit is SUPER small. Like the size of a big Porto potty just to give you an idea of the size since i don't have measurements. When I first moved into the unit over 10 years ago, it was $70 and they never even raised my rent until like five years later. When they did, it was always like 5 dollars. When they finally left my rent was $85. So overall my rent went up $15 in over 10 years. These people come in and within two months my rent was almost 40 dollars higher. They did this in less than 2 months. The worst part folks? They didn't even have the audacity to notify me. They have my email address, my phone number, and my address and instead of just telling me like a decent human being would they just charged my card. When confronted about this. They said they sent an email but it didn't go through. So I asked them, You knowingly sent an email to the wrong address and you saw that it didn't go through and you still thought this was the best way to conduct business after this client has been with this facility for over 10 years? Unbelievable. I will not do business with people that treat their customers this way. I told them I will be taking my stuff out immediately and they told me I can sign the documents the following day at the facility which would've been a Tuesday. Nobody was there on Monday. They told me I have to give them 15 days notice before I evacuate. So now I have to sign these documents tomorrow or the fifteen days notice bleeds into September forcing me to pay more. The lady I spoke with, Victoria, tells me that someone will definitely be there on Tuesday to help me with the paperwork. After finding a sitter for my two-year-old and going down to the facility, nobody is there. These people are beyond inconsiderate. When taking my stuff out of the unit, I notice there is water all over my antique dresser and all over the floor. It's amazing how my stuff was in this unit for over 10 years and I never had a problem. These people come in for less than two months and all this..... Yelp, you need to make it so that businesses can get either zero stars and maybe even a few negatives. This place would get a negative star for sure. People, BEWARE !!! Do not do business with these people. I must mention that this is the facility in Pacifica. These are the type of people that will raise your rent to the highest possibility at EVERY opportunity they can. Be aware.

With my adult daughter and two cats living at home, my apartment seems to have shrunk during the…read morepast year (lol) of sheltering in place. We need more space and aren't prepared to move to a bigger place, so...storage. I was disappointed that a lot of the places I called either had nothing available or were charging somewhat exorbitant prices, for places that weren't in great shape. Fortunately Sunnyvale Self Storage not only had the size unit I needed, but also their prices are reasonable and they keep their spaces clean and well maintained. They're doing a nice job of keeping Covid-19 mitigation efforts implemented, as well.

Staff amazing service amazing very helpful very clean. Please always on point. If there's a some…read morething they will deal with it. Overall I've had nothing but great experiences.

Hands-down best storage units you can find at best price in this area. Large units, staff onsite,…read moreeasy access, I can't say more. I'll keep my unit here forever!

Great storage facility, I eventually ended up moving jobs out of the area but used this facility to…read morestore things for my hobby business. Diana the storage manager is a great woman I would say hello to when I was in the area, she even let me borrow a ladder I could use in my unit. The units are spacious with his ceilings. I only used the unit for about half a year but had a great overall experience, and would recommend to others. At time of usage, prices for their standard large units probably range from $400-500/monthly. (Your mileage may vary, as property in this area continues to go up up up) One great perk about these facilities is that they have power outlets (which is rare for a storage unit) and internal lighting. Also ability to nail shelves into the walls.

Old review that was never posted *sorry* but let's see We've…read morehad our storage 2014 to 2022, they have great customer service. Patty the receptionist was absolutely great, she was always there to be helpful to the customers and we always appreciated it. Responsiveness was a big value of theirs where they were always available. We moved from our storage only because it because farther for us to access it, otherwise we would have stayed with them longer.

Storing for the summer for my daughter who is a student there. Excellent customer service. Will…read moredefinitely consider using again. Good prices as well.

This place is well located in Cupertino. I've used it off and on for the past 3 - 4 years. That's…read morethe only thing I can say good about this storage facility. I NEVER had any trouble accessing my belongings here, HOWEVER one day (Thanksgiving Day) I wanted to make a fast run over to pick up a few items. I didn't realize they would be closed for the holiday, since you do it all yourself (self-actuated auto-gate access). Okay, so I pull up and there was a red SUV pulling in ahead of me and the gate was already opened. The SUV didn't move just stood there not moving, so I drove around it, which should not have been a problem. That's when the proverbial brown goop hit the fan. The creepy female in the SUV yells at me. I rolled down the window, puzzled, when she accosted me quite rudely. She said something about yelling at me, and I didn't listen, and then "DIdn't I know what day it was?" Well yeah it's Thanksgiving..so!! "Well we're not open!" Okay! "Then you have to turn around and leave." Okay bye, have a nice holiday..!! All this seems normal but the problem is the attitude of this woman (mid 30's, blonde, with dark rimmed glasses, and a marathon running suit complete with number). The sole issue I have was she's was treating me as if I was a child, and she was generally and considerably surly in her demeanor. It was like she had no patience or time for anyone trying to get around her, or access the place -- God forbid! Uhhh..How did I know she's the owner or the manager? It was as if I was supposed to somehow know it was her -- whomever it is she's supposed to be. I've lived in this area for 20 plus years and rarely or never have I been accosted in such a RUDE manner since I left New York many years ago. This female curmudgeon really thought she was something else, and I (or apparently everyone) was in some way beneath her. The attitude on this creepy bimbo really left a lot to be desired! If she owned the place she should know better. If she was in a manager's position she should also know better. A smile and an "oops.. sorry we're not open today because of the holiday," would have been really nice! For what it's worth, unless you like being unappreciated as a human being, and if you're looking for a rotten storage facility, this is not the place to store you belongings. The crazy woman in question needs her head examined in my view, if she thinks it's a good way to win a customer's approval, and/or gain new clients by word-of-mouth. I'm pulling my stuff out very very soon, and I'm telling my friends they'd be wise to do the same. The people running it -- in charge -- or in ownership don't appreciate their clients, or the fact that people are all human beings and nominal, common, courtesy is the order of the day, on any day of the year, even on Thanksgiving Day -- maybe especially on Thanksgiving Day. Don't go here. Find another facility where they know how to interact with the people they rub up against.

My family has rented multiple storage units from them for over 20 years. I have rented for the past…read more6 months or so. Trish and the other gentlemen who works here are incredibly nice. Made the entire renting storage process very easy and affordable. Would recommend to anyone!

I LOVE Extra Storage! This is the first time I've rented a storage unit, and I was immediately in…read morethe middle of all kinds of complexities and factors to consider. I checked out some other places, then did more web research. Extra Storage was harder to find, but I know this is because they're a family-owned business and don't have national corporate-level advertising and branding. But that's actually a huge plus. Penni and Brian treated me exactly the way a customer should be treated--they were friendly, welcoming, patient, explained everything, and are fun people on top of that. The rate I got was WELL below what I'd been offered elsewhere, but their attention to detail was every bit as good--and, I'd bet, well above the normal level at most places. I'd learned a lot about what to ask for, with the result that once I talked with them and saw the space, I signed the contract that very afternoon. I'm delighted to be renting from them, and relieved I found them. Can't recommend them highly enough. Great business, and great personal touch.

This storage place is awesome. Great prices. Friendly and helpful staff. Quick set up with getting…read morea unit. Clean inside and out with several size options on units. I only needed a storage for a few months but this will be my first choice if I happen to need storage again