Long time customer and I've had a positive experience with this storage facility. It's clean,…read morewell-maintained, and the manager is friendly and communicative. Some people have unrealistic expectations. No facility--storage or otherwise--can offer a 100% guarantee against theft. Welcome to planet earth. All one can do is try and *prevent it* and I think this place checks all the boxes. There are cameras installed throughout the complex inside and out, management is onsite, and there is controlled access which adds a lot of peace of mind. I personally feel this is a perfectly reasonable and secure place to store belongings. If there's a place out there that can promise complete protection at all times, I'd love to know where it is--because I'd like to store my things there too. Also expecting them to be in control of something such as city issues overlooks the limitations most private businesses face when relying on municipal response.

I rented from Cupertino Safe Storage for years. I had a very good experience. Annette, the Manager,…read morewas super professional, and super helpful. She really knows what she is doing and keeps the facility in tip-top shape. When Annette must be away, her twin, Jeannette fills in. At first glance , you might think that Jeannette is Annette. I did! LOL! Thank you, Annette and Jeanette, for all that you did! I will always be grateful! As long as either of you work there, I will recommend Cupertino Safe Storage !!!!!

It's not expensive but it sure feels like it…read more I've had my fair share of 'dealing' with storage units around the bay area. I've moved numerous times. This is location is by far the most friendly in customer service I have ever experienced. Tom Lowery is a fabulous gentleman who is very informative, super friendly, and courteous. I came here because the pricing was the best I've seen around, but was blown away at how many personalized the service was. I wouldn't go anywhere else. This place you can count on. (During my brief visit and paperwork, other tenants waved and said hello to Tom.)

The front desk clerk was very nice, kind, and helpful. I would have given it a 5 rating…read more Except the units look a little rundown. And no elevator or escalator to get to the second floor. But other than that, it is just fine for what I need. They even supply you with a lock and 2 keys . Which is great since I didn't have one at the time. Over all, it was also reasonably priced.

Hi-I noticed this business needs a new Yelp review! Most of the reviews are out of date - dated…read more2013-2016 and now it's 2018-2019. The storage place pictured and written about isn't even the current business. This clean, safe, secure storage site is under a new parent company, under new management. It's "The Storage Spot" and no longer under the management of Lock-it-Up. Let's get an update and more current with reviews! Mine: I needed to store items in a unit upstairs. It isn't an issue. There are carts available and an elevator (working smoothly each of the times I visited over the past 2 months). The hours are convenient and the office staff helpful. I like being able to pay online. Thank you - I'm glad I chose The Storage Spot, Sunnyvale. PS. Right off 101 and easy to reach. PSS. noticed more up-to-date reviews on Google reviews.

What a great place to store, I went to see about getting a unit for my mom and the gal in the…read moreoffice was so nice. She showed me a couple sizes and even gave me some tips for packing up the boxes. Go see Katie if you need some storage

There is no elevator for upstairs lockers, and the stairs are steep. Their prices are much higher…read morethan they were before this corporation took over Starlite Storage, and the prices keep increasing. My storage lockers were broken into three times, and their remedy was to increase the price of the monthly rental to include insurance, not giving you the option to choose insurance, and not compensating you for the loss of your possessions. Insult on injury. There is no staff onsite and there is no bathroom as there used to be when it was owned by Starlite Storage. The staff works remotely from Pacifica, in this area. It is also very difficult for me to place the replacement padlocks they gave me into the doors of the lockers.

If I could give this place zero stars I would. The people that previously owned the place were…read moreincredible. I was with them for over 10 years and never once a problem. These people come in and not even a month goes by and they automatically tack on 10 for renters insurance. Then not 2 months goes by and I see that my credit card was charged almost 40 dollars more a month. You need to understand my unit is SUPER small. Like the size of a big Porto potty just to give you an idea of the size since i don't have measurements. When I first moved into the unit over 10 years ago, it was $70 and they never even raised my rent until like five years later. When they did, it was always like 5 dollars. When they finally left my rent was $85. So overall my rent went up $15 in over 10 years. These people come in and within two months my rent was almost 40 dollars higher. They did this in less than 2 months. The worst part folks? They didn't even have the audacity to notify me. They have my email address, my phone number, and my address and instead of just telling me like a decent human being would they just charged my card. When confronted about this. They said they sent an email but it didn't go through. So I asked them, You knowingly sent an email to the wrong address and you saw that it didn't go through and you still thought this was the best way to conduct business after this client has been with this facility for over 10 years? Unbelievable. I will not do business with people that treat their customers this way. I told them I will be taking my stuff out immediately and they told me I can sign the documents the following day at the facility which would've been a Tuesday. Nobody was there on Monday. They told me I have to give them 15 days notice before I evacuate. So now I have to sign these documents tomorrow or the fifteen days notice bleeds into September forcing me to pay more. The lady I spoke with, Victoria, tells me that someone will definitely be there on Tuesday to help me with the paperwork. After finding a sitter for my two-year-old and going down to the facility, nobody is there. These people are beyond inconsiderate. When taking my stuff out of the unit, I notice there is water all over my antique dresser and all over the floor. It's amazing how my stuff was in this unit for over 10 years and I never had a problem. These people come in for less than two months and all this..... Yelp, you need to make it so that businesses can get either zero stars and maybe even a few negatives. This place would get a negative star for sure. People, BEWARE !!! Do not do business with these people. I must mention that this is the facility in Pacifica. These are the type of people that will raise your rent to the highest possibility at EVERY opportunity they can. Be aware.

I've used this company twice and it was always easy, convenient, and the customer service was great…read moreboth times! The drivers were on time and the delivery was fast! Highly recommend!

If you are needing to rent a storage container while doing a remodel, I can't recommend Endeavour…read moreStorage enough!!!! We just went through an 6 month remodel. We had to move out our entire first floor. Like most people, I thought my best option was PODS. So I booked them. However, another family on our street was remodeling too. I saw an Endeavour Storage container on their driveway and called for a quote. PODS was going to charge me $319 a month for a 16 foot container. Endeavour-$95 a month for the exact same size!!!! Our Endeavour container just got picked up today after we decided to keep it for 2 extra months so we could do our garage. Over the course of the 8 months, we saved almost $1800!!!! Not to mention that the customer service was exceptional with Endeavour!!! After going over budget on the remodel , it was nice to save a lot of money on our storage container!!!!!!

I have 2 storage units and I have stored here at the Memorex facility for a few years, if not…read morelonger. I have delt with Ernesto almost every time that I pay my rent. I have never, ever been treated poorly, or has he ever been rude to me. In fact I feel the need to express how professional and very helpful he has been and I would have to say every time that I have interacted with him. Giving credit where credit is due. I am big on customer service and I have to say Ernesto gives outstanding quality service! Thank you Ernesto!!

El Camino Self Storage charged me for an additional months rent event though at the time I canceled…read morethe contract the employee confirmed that I would not be charged. I have called multiple times more 2+ months to chase this refund and both employees have confirmed this was charged in error and would have their manager process the refund, but said manager has completely failed to take any action. I have asked to be connected with said manager but seems she is never available when I call. Avoid this business. Unfortunately, given this experience would give zero stars if that was an option.

Have been a customer for almost 6 months now. Their pricing is very affordable compared to the…read moreother options in the area. Other benefits include a restroom you can use, fresh water to fill your tanks, and have access to a free wash area and dump station which are all included. So I am able to fill up my tanks before I hit the road, and before I park it I can take my time in flushing out my tanks if needed. Plenty of space for me to back in and out with my trailer, and very secure. Audible alarm goes off anytime a vehicle passes the gate, and there is live-in/on-site management. My only complaint is the amount of cats that run loose and poop everywhere, but I'm sure they keep the rats and mice away. Overall its a great location with easy access to 87 and 101 with some amazing benefits that are hard to find at any other storage facility.

Coolest property manager I ever met !!! Decent price , on site dump, opportunity to wash your rig…read moretoo.

Great storage facility, I eventually ended up moving jobs out of the area but used this facility to…read morestore things for my hobby business. Diana the storage manager is a great woman I would say hello to when I was in the area, she even let me borrow a ladder I could use in my unit. The units are spacious with his ceilings. I only used the unit for about half a year but had a great overall experience, and would recommend to others. At time of usage, prices for their standard large units probably range from $400-500/monthly. (Your mileage may vary, as property in this area continues to go up up up) One great perk about these facilities is that they have power outlets (which is rare for a storage unit) and internal lighting. Also ability to nail shelves into the walls.

Hands-down best storage units you can find at best price in this area. Large units, staff onsite,…read moreeasy access, I can't say more. I'll keep my unit here forever!