Courtney is awesome!! So friendly, extremely helpful and to boot she took time to come help us get…read moreinto our unit as we had lost our key! We moved out of the area so in time we will get our belongings from Secure Safe Storage but if we ever need another unit we will most definitely return! The price is great, amazing customer service and convenient location.. It's a win win! Thank you Courtney once again for all your kindness & help!

The storage place is a high security and good. The personal that works there are amazing specially…read morethe manager John.

So fare so good, had some issues initially with account, no cash thing and all but things are back…read moreon track! Good communications, but limited office onsite access to customer service. Great folks when you can see them which is not that often, they really should have someone there for folks at least 5 days a week....... I'm new at this and I'll have to report back on progress, I've only at this 3 months....? Wow, I hope these guys are going to be cool when I leave because I'm not planning on staying long....! I was reading some reviews and I'm not sure if I want to stay!

I forgot this review was here. I started out very happy. Then apparently the business sold in…read more2023. The disappointing experiences were immediate. New owners were regularly taking up prime parking spaces. Not sure what they were doing there, as they didn't seem to ever be working. One of the elevators was out for an inconvenient amount of time. There was a long, drawn out remodel of the offices, so there was a sweltering trailer there as a temp office. Which took up another parking spot, and didn't have a bathroom. Being in the middle of moving or rearranging, and having to drive around town to find a bathroom cuts into the limited time I was working with. And they cut way back on the air conditioning. Adding heat to everything else, made me more than a bit cranky. It was quite the change. THEN they raised my rates significantly. More money, for less everything. I moved out. The heat made moving out harder than moving in was. Especially since my only complaint at the start was limited access hours. So, rushing there, and sweating thru the whole process, it took me a day longer to accomplish it than I had planned. Because I went an extra day into the new month, they wanted to charge me for a full month. Seriously. ONE day. Since this was a few years ago now, I checked the other reviews first before updating my review. I wouldn't want to be a jerk if they had improved since then. Doesn't look like they did. Seems like they are just as bad now, if not worse.

I had such a good experience moving into Little Orchard Self Storage. I had been looking around at…read moreother storage places and honestly felt pretty frustrated by how confusing, scammy, or impersonal some of them were, so finding this place was a huge relief for me. The move-in process was very organized and straightforward, and the staff were genuinely kind and welcoming. I really appreciated that they were clear and direct about the pricing, the move-in process, and what to expect. Nothing felt vague or pushy. One of the biggest things that stood out to me was the 12-month rate guarantee, which gave me a lot more peace of mind. The facility itself is also extremely clean. probably the cleanest storage facility I've personally seen, and it feels VERY secure with their alarm/security system. Overall, I'm so happy I chose this place. It feels clean, safe, professional, and well-managed, and the staff made the whole process easy.

Everyone here is super welcoming and informative! They even have the cutest little heartthrob on 4…read morepaws named Brady he's such a handsome and well mannered boy :) the cleanliness of the units sold me as well as the fact that all units are on the 1st floor so incredibly convenient!

Very nice location very clean very helpful staff. I feel the site is pretty secure. I would…read moredefinitely recommend this place to store your belongings

I was greeted by Armando and he gave me a very great and over-all lay of the land in the…read morefacilities with his customer service, options and what would be ideal for me, budget wise! Thank you Armando!

Michael runs an immaculate facility, like no other I've used over the years! I'm a veteran with…read morelots of moving and storage experience. Thank you! Extra Space for your staff at this location ... he is exceptional service and nice human! JJETER

We just moved out of our unit at Extra Space Storage, and I'm appalled by how we were treated…read more Shortly after leaving, the manager called to accuse our movers of stealing a dolly. We were shocked -- our movers are professionals we've worked with before and trust. We immediately checked their truck, spoke with each mover individually, and confirmed that they did not have the dolly. We told the manager this, but instead of listening, he threatened to charge us $1,000 to replace it. Wanting to resolve the issue and see the proof he claimed to have, we drove all the way back to the facility. Once there, he told us he had "tape" showing the movers taking the dolly but that it had already been returned after speaking with the movers. Oh and he wasn't "allowed" to show it to us. Except -- that was a lie. We called the moving company as soon as we left, and they told us no one from Extra Space had contacted them at all. They had no idea what we were talking about. So not only were we falsely accused and threatened, but we were actively lied to. This was an incredibly unprofessional, stressful, and disappointing experience. We upheld our end of the agreement, kept the unit clean, and returned everything that belonged to the facility. In return, we were treated with suspicion, dishonesty, and threats. Do better, Extra Space.

There are concerning discrepancies between the advertisements and the actual facility. It is not…read moreclimate controlled. There are no locks on the doors to the buildings. You don't get a refund on the lock and they won't tell you which lock you need if you sign up online. But there's a lock drop box so why did they put that there? There's been break ins there, easy to see how... the fence is not very tall, and it's on a hill so it would be really easy for someone to just hop the fence from above. Worst of all, I came to get some stuff out and there were rat droppings in the hallway and the whole place smelled like rat urine. That can literally kill someone. Add that to the stale, hot air in the summer and it's a recipe for disaster. They send harassing texts and emails if you're on the property for literally a minute past 9pm but then they don't respond to concerns about rodent feces, no empathy for people who are sickened by their willful neglect. Did I mention the floors in the upstairs feel like there going to fall through. Oh and there's no elevator but the website also said that there is. They raise the rent after 3 months.... By a lot. It's not good, it's bad. All around bad. Rat piss and heatstroke are a bad combo.

Do not trust the management of Public Storage Los Gatos. The management made changes to my account…read morewithout authorization. I recieved an e-mail on mother's day stating that my auto-pay had been turned off and that a move out day had been set. I called the customer service number and was guided to the Los Gatos Public Storage management's vm box. An individual who identified themselves as Andrea admitted to making the change without my consent. When I asked her to resovle the issue she stated she could not. Then she proceeded to call me rude. Issue still not resolved. Who knows what else the staff is doing with your account, account information and your property. Incompetent staff with horrible customer service.

Amy is exceptional. She is extremely helpful, quite humorous, and has made herself very at ease;…read morefurthermore, she does not put up with any nonsense. I feel safe having my belongings stored at this property. The storage unit was affordably priced, and the facility is clean and well-kept.

Very helpful staff here Amy is great and maintains the place perfectly well. Thank you for…read moreeverything.

So far so good! I rented a unit and dropped by to get the key. Mark and Carlos were very welcoming…read moreand walked me through the facility. The place is very nice and clean. I love garage parking for moving items from the car to the unit, plus the carts and elevators make this very convenient.

In our first year at SecureSpace Storage, we have experienced several positives. The facility's…read moreproximity to our home has been a distinct advantage. The rental managers have consistently demonstrated exceptional politeness, helpfulness, and a welcoming attitude. The newer facility ensures a clean and well-maintained environment. Additionally, the indoor setting is nice if it happens to be raining. Parking has always been hassle-free, and carts are readily available for transporting our items into the unit. The convenient operating hours (6:00 AM to 10:00 PM) allow ample time for after work visits As an individual with mobility challenges, the elevators have proven to be a valuable feature. We have found that SecureSpace Storage has been transparent and fair in its pricing practices for the most part. Initially, we rented a 10x10 unit in December 2024, but our son moved home and a larger 10x20 unit was needed. The rental team promptly transferred our initial discount to the new unit, and our half-off offer remained in effect for the first two months as agreed upon. In the third month, the regular rate became applicable, but this was consistent with our prior understanding, eliminating any surprises. After four months, SecureSpace Storage informed us of a $150 increase in our rate. This unexpected change surprised us, as our experience in the Bay Area suggests that rate hikes are common after a year and typically ranged from 25% to 30%. At the time, our monthly rate was $253, making the $150 increase approximately 60%, which was a bit steep. Despite this, we decided to go ahead and pay it due to our positive experience and satisfaction with the unit. We also didn't want to take the time and effort in searching for an alternative storage facility, relocating our belongings, etc. In November, we received an email informing us that our rental rate would be increasing by 25%, resulting in a monthly increase from $403 to $503. I have started comparing our pricing to other units in the vicinity. I have identified some units where the non-discounted rents range from the high $200s to the mid $300s, and these units are comparable to ours (indoor units, elevators, roll-up doors, etc.). Interestingly, the most expensive non-discounted rate for a 10x20 unit is $351 on the SecureSpace website, $150 less than our rate increase price. At this juncture, I believe the most prudent course of action for my family is to hire someone to help us in clearing out our garage and attic, so we can store our belongings ourselves and thereby save money in the long term. Yes, I could talk to one of the managers about pricing options, but I'm not sure they'd be willing to drop us down to $351, which is what we'd ask for. I'm also concerned they'd raise the price up again after 2+ months, but I'd need to review my contract with them to make sure what their policies are. So to sum it up: For the good customer service, facility cleanliness, and convenience + 5 Stars. For the pricing/rate increases: - 2 Stars Total Review: 3 stars. If you're looking for a good facility to rent from, I would recommend Secure Space. Just be certain to ask about their rate increase policy, including frequency and percentages so you go in as an informed consumer. (Reviewer's Note: I did use Apple Writing Tools to proofread and suggest edits to this review, however the opinions expressed are entirely human generated and based on personal experience.)

I'm in search of a storage unit close to the new place I'll be living at and I found this place. I…read morereally wanted a temperature controlled space due to some clothing items I have and this place have it! The location is great too since it's surrounded mainly with companies so I feel safe storing my items here. The clerks were very nice and very informative. I had the chance to talk to Valentine and he did great! Showed us the unit and provided great information. My experience is smooth and would definitely would recommend this place. Oh also, the price is reasonable and they gave a promotion for the first 2 months.

Overall, this is one of the best and safest storage facilities in the area. It offers…read moretemperature-controlled units, excellent security, and is located in a very nice neighborhood. I genuinely love this place. The staff is friendly, the facility is professionally managed, and everything is generally very well run. Unfortunately, I have to drop my rating to one star because of an ongoing mouse infestation that management has been unable to resolve. All of my belongings have been contaminated with mouse urine and droppings. I take meticulous care of my belongings, keep my storage unit clean, and do not store any food inside. However, neighboring units may be contributing to the problem. I understand that pest control can be difficult, and I realize some of this may be outside management's direct control. That said, it's a serious issue that potential customers should be aware of. This may be a great short-term storage solution, but over time, you risk having your belongings covered in mouse urine and droppings. I'm now faced with the additional expense of hiring someone to thoroughly clean all my equipment and individually wrap everything in plastic to prevent further contamination. It's unfortunate because I really do like this facility, the staff, and the overall operation. But what's the point of having secure, climate-controlled storage if you can't trust that your belongings will remain clean and protected from rodents? Overall, this is one of the best and safest storage facilities in the area. It offers temperature-controlled units, excellent security, and is located in a very nice neighborhood. I genuinely love this place. The staff is friendly, the facility is professionally managed, and everything is generally very well run. Unfortunately, I have to drop my rating to one star because of an ongoing mouse infestation that management has been unable to resolve. All of my belongings have been contaminated with mouse urine and droppings. I take meticulous care of my belongings, keep my storage unit clean, and do not store any food inside. However, neighboring units may be contributing to the problem. I understand that pest control can be difficult, and I realize some of this may be outside management's direct control. That said, it's a serious issue that potential customers should be aware of. This may be a great short-term storage solution, but over time, you risk having your belongings covered in mouse urine and droppings. I'm now faced with the additional expense of hiring someone to thoroughly clean all my equipment and individually Overall, this is one of the best and safest storage facilities in the area. It offers temperature-controlled units, excellent security, and is located in a very nice neighborhood. I genuinely love this place. The staff is friendly, the facility is professionally managed, and everything is generally very well run. Unfortunately, I have to drop my rating to one star because of an ongoing mouse infestation that management has been unable to resolve. All of my belongings have been contaminated with mouse urine and droppings. I take meticulous care of my belongings, keep my storage unit clean, and do not store any food inside. However, neighboring units may be contributing to the problem. I understand that pest control can be difficult, and I realize some of this may be outside management's direct control. That said, it's a serious issue that potential customers should be aware of. This may be a great short-term storage solution, but over time, you risk having your belongings covered in mouse urine and droppings. I'm now faced with the additional expense of hiring someone to thoroughly clean all my equipment and individually wrap everything in plastic to prevent further contamination. It's unfortunate because I really do like this facility, the staff, and the overall operation. But what's the point of having secure, climate-controlled storage if you can't trust that your belongings will remain clean and protected from rodents? wrap everything in plastic to prevent further contamination. It's unfortunate because I really do like this facility, the staff, and the overall operation. But what's the point of having secure, climate-controlled storage if you can't trust that your belongings will remain clean and protected from rodents?

I wish I found this facility sooner! I needed a large storage unit, as I was consolidating three…read moreother smaller units into one. When I dropped in to check it out, I was super impressed! Very clean, well lit, easily accessible, and huge bays for loading/unloading. Once I told the manager, Kevin, what I was looking for in a space, he took me right to one that was perfect! The only thing I was nervous about, were the electronic lock systems on the units. Turns out, that's one of my favorite things now! Makes life SO much easier! The fact that the facility is climate controlled is a huge plus for me as well. The process of signing up was easy, the price was indeed better than local competitors, the app is great, and access is a piece of cake. It's still a new facility, and I'm sure there will be some bugs to work out (sometimes the app gives me trouble - but that could very well be my phone or operator error LOL), but so far Trojan Storage has been fantastic. Kevin was super easy to work with - very friendly, professional and accommodating. Highly recommend!

We recently rented a super accessible unit for household goods shipped from Southern California…read more The rental process was smooth and Kevin and Luis were extremely helpful, patient and understanding of our situation. Our belongings were deliver on MLK day. Even on a holiday, we could talk with a lovely representative at customer service who assured us there would be no issues. There weren't!! The app works wonderfully. Plenty of room for the moving van. Roomy parking spaces so you can get things in and out of personal vehicles without challenges. Rates are great! We even have the option to downgrade our unit as we empty more of the contents. Highly recommend Trojan Storage!!