Michelle was wonderful in helping us get set up with our storage unit. After spending the entire day visiting other facilities, nothing compared to the ease and pricing at A1. Many places had high base rates, misleading "free month" promotions, price increases, and extra insurance or admin fees. We also checked Trojan and Extra Space--Trojan, in particular, advertised two free months online but only honored it if you moved in exactly on the 1st of the month, which is unrealistic. In contrast, A1 honored a free month even though we moved in mid-month and ultimately gave us a much better deal. Michelle made the whole experience smooth--highly recommend! read more

Clean and safe storage, despite the location and amount of transits in the area. Staff is friendly and helpful when I toured the units. read more

Warning ‼ Moved in 4 months ago, and just received a letter saying they're increasing my storage rent $100 due to periodic market adjustments. Now I have to rent a U-Haul again to move out. $330 + $14 insurance $344 for a 5x5 is insane. No wonder I see people move in and out of this facility frequently. They get you in there then increase your price. But, people that work there are very nice. It's not their fault. It's the company's fault. read more

A-1 Self Storage - Notice that they periodically increase your rent for market conditions. After only being in this unit for four months. - Self Storage Near Me - San Jose, California

I have been at this location for years, I never have any issues with the location it's at, the spaces itself (always clean), they have a restroom next to the office (your code will open it), the convenience of their hours is amazing !! 6:00am-10:00pm ; that being said you must be out the gate before 10pm or alarms will sound. East portal access, easy auto pay, military discount available and if you have renters insurance you don't need to pay for additional insurance on unit. Staff is friendly and available for help in sizes for the right needs. read more

A-1 Self Storage - Self Storage Near Me - San Jose, California

If you are looking for storage with excellent customer service use this facility. Eric is professional and informative!

Erick is very helpful and knowledgeable. He is always willing to help in any way. He has gone above and beyond the call of duty!!! Thank you!! read more

This location has amazing customer service! Erick was very helpful in showing me different storage sizes and prices. I compared A-1 with other storage locations and by far this one exceeded my expectations. Usually storage units are temporary and I'm grateful to have found a place where staff is friendly and helpful even if just for the time I'm here. read more

Erick was amazing and very attentive. This is my first time renting a unit and he was very informative and knowledgeable! I highly recommend asking for him for any questions or concerns. read more

Wow! I came in the other day to ask questions about a unit and this young man named Eric answered all of my questions. I will definitely come back at the end of the month to rent a unit. Would recommend ! read more

Oakland Road location is clean. Manager Erick is so friendly. His customer service is excellent. I have couple units in there for many years. read more

A-1 Storage is always clean and well lit. Entry gate requires code, as well as restroom. Interior is also clean and bright. Exit requires code too. read more

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Been a customer for more than 10 years in a large unit. Prices have increased, but service has not had improvements. Security has been good so I won't give this place 1 star. But request for services like insect extermination and simple unit repairs have been like pulling teeth to get done. On site folks are available, sympathetic but really don't have much power to get things done. I chose Storage because I want a secure, quality place to store my belongings, have access to it. Now I have to move a lot of stuff because they can't keep prices down and maintain their property. read more

Horrible customer service. Daniel was surely being discriminatory he believed, he had a right to berate a customer. Wasn't interested completing reservation, how he is employed , showcases volume, of this locations ethics , or lack there of. read more

Becca helped me And my fiancé and she was extremely nice and great customer service . read more

Since I had unit here the customer service has always been great! Which is rare these days unfortunately. Though today Erick (hope I spelled it correctly) was amazing, he went above and beyond to help me out! His customer service and friendly attitude not to mention patience was superb!! He definitely needs a raise or promotion. Thank you for all you do! read more

This place is amazing! Rebecca was so helpful with finding us a good spot! Would recommend!

Rebecca was super friendly and fast!! I was in and out in 15mins!! Wow!! The storage is clean and easy to locate! read more

Rebecca provided excellent customer service and was professional yet friendly. The company did provide hand sanitizer and enforced social distancing. read more

Rebecca was very friendly and helpful. The storage unit was very clean - highly recommend!

Rebecca is such a nice and helpful person! She answered all my questions without making me feel like I was such a bug. She made my first experience with A-1 amazing and soooooo easy. She also helped me load a few cardboard boxes into my car, which she definitely didn't have to do. Ugh great customer service, thanks again Rebecca! read more

I give it 5 stars because the people, the service, the place are all nearly perfect. I used this storage for 4 months for my clothes and books. It is very clean, dry, and save. There are no dusts, bugs, spiders, whatsoever. The air is fresh inside the building and there is no bad smells. There are carts for you to use and the elevator is convenient. You can easily access your room during day time and night. It is well lighted in the night. The gate is secured, and the street is save. They response to your question very fast through phone and emails. The only one thing I would like to suggest to improve is about the metal lock. Everyone need to buy the door lock when move in, which is of a special type, and you need to bring it with you when move out. I do not think the lock can be used for anything else, therefore it is a wast of the natural resources. Is it possible to be recycled and used by another person? Thank you very much. read more

Rebecca is the best. She made the process go through smoothly. Would highly recommend this place

This facility was clean and felt safe and secure. The office access hours are the best. Ask for Rebecca, she is awesome.

This place knows what customer service is all about. Great People!! Manager came in on his day off to take care of my issue. read more

I was a first time customer, and Rebecca was highly experienced and provided great customer service! With Rebecca's great customer service and attentiveness, I had a satisfied experience. Definitely will come back again. read more

Rebecca was super friendly and helpful! Totally made this experience a hassle free! Thank you

Great staff that will always treat u with respect and always be the happiest!! Rebecca is a very sweet lady that will always take care of ur needs! Added bonus is that she LOVES my little chihuahua! She adores her! read more

Great staff and and excellent customer service. Rebecca was very patient in explaining their service and showed me the unit I had inquired about. I even got a free lock for checking in on yelp. The building looks secure with a pass code to enter the gated storage area. Clean and convenient, glad i found this place! read more

Placed an online rental and was able to move in the date as scheduled with a smooth move in, facility looks clean and nice.

A-1 on Oakland Rd is a well-lit, secure and clean facility. They have drive-up access to the building beyond the security gate. Most of the units are accessed through the interior of the building, with 3 elevators to reach the floors above ground level, so it's very convenient. My unit was clean. I noticed rodent bait positioned in various locations, but I think that's common for storage facilities. No rats to be seen! I like that they have music playing inside the building. Several times I have seen security guards and employees around the building, so it seems relatively safe for a storage facility. A-1's customer service is top notch. I was always helped quickly and efficiently on each of the 4 occasions when I called. Their kiosk in the front is connected to their customer service person. You can easily just go to the facility, rent a space, buy an obtain a lock, and talk to a rep, all front the machine. Very easy! As far as billing, it's easy to pay online. They did raise the rent by $10 at the end of the year, which I wasn't too happy about. Even though they are not the cheapest storage place, I feel that I did get what I paid for, and all of the positive things about this place are worth the few extra bucks per month. read more

Nice clean place. Was able to find carts easily to move stuff in. The staff was very nice and answered any questions we had.

The lady at the office, Rebecca, was helpful and open to questions. She told me about rent increases but only when I asked about them. As you see in other reviews, it's well lit and clean. I feel comfortable storing my stuff here. read more

This place is super clean. Rebecca was very helpful to me as I am a first time storage locker user. She made my check in process very easy. This location is also following social distancing guidelines which makes me feel at ease with everything going amid this pandemic. read more

Great service and supplies, Manager is awesome, in the process of a hectic move my husband showed up with out keys to the unit. The manager who just happened to be in the area saved me a 45 minute trip from our new house. Would totally use these guys again for any storage needs! read more

Great customer service friendly and she explained everything well would reccomend to others as well she helped me with the phone app,paperwork and everything else. Is also convenient for me because my work is nearby. THANK YOU A1 STORAGE! read more

The place is clean, but beware of price increase. If you rent for 1-2 months, it may be OK. If you are thinking of renting for long term, please beware that the manager will raise your rent every few months. Even when the listed price on their website is much lower than your rent, the manager (Chris) will refuse any price reduction. I offered him to sign 1 year contract with the new price on website, but he refused. He said I can pay for 1 year in advance but he will use the same higher old price with no discount at all. I finally moved to Brokaw self storage (445 E Brokaw rd, San Jose). They are equally clean, secure and they have a very nice manager. Brokaw self storage has very competitive pricing and if you are willing to sign 1 year contract they give 13th month free, 6 months contract 2 weeks free. read more

Recently moved some items into this facility temporarily before moving them into a house. Everything went great! Got 50% off of a large 10x30 unit that was easily accessible from the road you drive in on. 18 wheeler accessible even. The gentleman who helped me through the whole process is named Chris. He was great to work with from start to finish. As a matter of fact, I just moved everything out of storage yesterday and Chris called me today to see how everything went and if I still needed the space or not. I didn't even have to go by to close things out...he took care of it pro-actively over the phone. Would certainly store my items at this place again in the future if needed. read more

I run a hot dog cart across the street and I always found them to be clean, convenient, and fairly priced. They are very helpful when I need a storage. They are always happy to show you a space to find the best one that suits my needs. I highly recommend them to everyone! read more

I was in need of storage space to store some of the junk taking up space in my garage. Chris and Shannon were very friendly and I was walked around the site to see the different options in space sizes. More than likely I'll end up using this place since it's close to where I'm currently living. Thanks! read more

Just got my storage space 2 days ago. Just like I read in Yelp reviews, this place is very customer oriented. Rebecca answered all my questions and she is very accommodating. Good price and their facility is clean and well maintained. read more