I been renting an unit at this location for few years and since a first move in everybody at the office has been pretty friendly and helpful. The manager Parvin is always pretty friendly and they keep all this building clean and secure. I am really happy that I choose this Public Storage location to storage my stuff. I really recommend that if you're looking for a place to storage your stuff this is the place you want to go. read more

Jenny was so helpful and made the process easy, I feel compelled to give her 5*****s Thank You so much

After a Two week stay in this lovely off the grid couples retreat allowed me and my partner to really connect and get back to the basics that we haven't been able to since the horrid events of 2020. We stayed in unit 246 there was ample room for our cots and bucket, and boy let me tell you about the never ending feast! There were rats a plenty and a feast for all that came and visited. The only thing that was missing was a stronger wifi connection so we could watch twitch.tv/theimpulsehour at full 1080p quality, but that does not deserve a star off. 5/5 would stay again. read more

Public Storage - unit 246 for life - Self Storage Near Me - Mountain View, California

I have been renting storage here for 20 years. The building is well-managed and the staff very helpful. Like, Above And Beyond helpful! The rent is exorbitant, and their online payment system pretty much sucks, because I have to have two separate accounts (one for each unit I rent). When I pay online by phone, their software recognizes that I have two accounts, and prompts me for which one. When I use a laptop, however, I ALWAYS, ALWAYS, ALWAYS have to re-set my passwords! This is ridiculous! The mobile and desktop versions should both be transparent rather than the left hand having no idea what the right hand is doing! Since it "knows" I have two accounts with the same main email, it should simply let me switch accounts with one click. I love the storage site and units, but I hate the torture of dealing with their website to pay my bill. They need to hire a better software team. If their software team were as wonderful as their great on-site staff people, I'd give it 5 stars (and try to give it 6). read more

I rented a 9x10 unit for 4 months and I could not be happier. The staff of Umer and Jenny are super helpful and kind. They walked me through the process and helped me get a good deal. The place is also safe and clean. There is plenty of parking and also a couple of trolleys to help moving things into and out of storage. If I ever need to, definitely going to rent from here again! read more

We have had a unit with PS for the past 3 years. Since arriving, as the Manager Parvin has been super and very helpful. Anytime that we have questions or concerns he responds very quickly and handles any issues without hesitation. I am very happy that we decided to move from our former facility to here and it is due to his customer service. read more

This was a great service I have received from this location, apparently the lady in charges name is Jenny who was a sa gem of a person when it come to customer service , she waited patiently for me to arrive, help me take care the storage and gave me directions how to operate etc. along with locking the door etc where I need the help. read more

Today I moved my entire life into a 10 x 10 storage space. This was the first time I've ever used Public Storage or any storage company for that matter. Even before move in day, I was impressed by the friendly phone calls I received to confirm my move in date. I was running a bit behind my scheduled time so I received a phone call from the company- they were ensuring I was on my way and reminded me of the storage hours. I guess I had low expectations for my storage service (or maybe I was just grouchy because of all the moving I had to do), but they were definitely surpassed through genuinely friendly service. During move in day, I did have to complete a LOT of paperwork but I'm assuming it's industry standard. Regardless, I feel as if my things are left with a trusted business. I received a $1 promotion for the first month- nice plus! read more

The property manager, Umer is absolutely terrific. He is kind, respectful, friendly, and always go extra miles to help, even when my units are at different locations. I have a unite in a nearby location which changed to auto service with no on-site manager on daily basis; I had issues and concerns from time to time, and Umer always go extra miles and help me resolve issues that I have. Recently, I had concerns with another of my units, and Umer helped me resolve that one too! I am very impressed with Umer's excellence customer service as well as being such a great person. Thank you so much, Umer!!! read more

Remember, 3 stars means "A-Ok." This is not a negative review in any form. First, let me start by saying that the property manager, Umer is terrific. He is kind, respectful, engaging and always seeking to deliver great service. He really knows how to deliver excellence customer service. I rented a 10x10 unit for about 3 years and it was a good experience overall. Facility was managed well, it was clean and safe. The only reason why I can't give 4 or 5 stars is because of the regular price hikes (by Public Storage corporate) to the point where I simply couldn't afford it. I came in at around $140/month or so and left at close to $300/month. That's over 100% increase in just 3 years. So, if you have the money, this Public Storage is a good spot and Umer rocks. However, it seems to be priced for the SV elite. read more

I have been in contact with Elsie and Mariella at this location, to get a storage space. They are super helpful and friendly ! Thank you ladies! Your help is greatly appreciated ! read more

I've been renting a unit with Public Storage on Old Middlefield Road for a little over a year now. Umer has always been incredibly helpful, responsive, and courteous. I would 100% recommend this location based on my customer service experience, in particular with Umer. read more

I've used the Public Storage on 1987 Old Middlefield Way for a year now. I must say that Umer is such a wonderful person, always willing to help out in any way he can. There has never been any problems accessing the storage, and its clean and well taken care of. Thank you Umer, now you just have to visit us in Iceland :) read more

Great location, easy to access, well kept. Very friendly service, thanks Umer! Perfect to store all that extra stuff. read more

I stopped by this location to purchase boxes for an upcoming move. The Manager was very helpful. I would return/recommend for any moving supplies. read more

I used this storage facility to keep corporate trade show equipment. The facility is well-maintained. After some research I determined that this was among the best-valued storage facilities in the area. (My unit was not environmentally controlled since I didn't need that.) Umer is very good to work with. My colleague ended up losing the lock key before we moved out. Umer was able to get his district manager on the phone. The D/M showed up and was able to remove the heavy-duty lock in a matter of seconds so we could move our stuff out. I recommend these guys. read more

Umer is the most friendly and helpful employee you could ask for. Part of my decision to rent from here is because of the reviews of him - and they are all 100% accurate. I would have rated this facility 5 stars, but the floors on my floor are older and the hallway seems flimsy. Other than that, I am satisfied with my whole experience. read more

Excellent service & clean spacious unit space! I totally agree with other reviews of Umer: beyond friendly & helpful. He even followed up with me the next day of move-in to see how everything goes & whether I need any help.... I strongly recommend this storage site to any one who needs a space to store extra stuffs. read more

I have had an excellent experience with this branch of Public Storage over the last few years I have rented a space here. The facility is clean, well-maintained, and pleasant to use. The manager is friendly and attentive, and greets me by name when I visit. Very happy to recommend this facility to others! read more

Excellent customer service. I had absolutely no issues during the months I had my items in storage. The manager on site, Umer was always extremely nice and helpful. Great location and the building/units are well kept and cared for with professional detail. read more

If you're looking for a great storage experience , check out 1987 Old Middlefiekdvway location. It's my first time needing a storage and I thought it would so hard, but Umer was super helpful. He made sure that we'll have the best help we needed. The place is well kept and I know it's worth my trust as a customer I ll definitely recommend this location to everyone. read more

Umer is very friendly and helpful. He made the process so smooth and easy. He's a great representative of the company.

Umer has provided us with first rate customer service during the three months we've rented a storage locker from his 1987 Old Middlefield Way Public Storage facility. read more

What seemed like a great storage place for my belongings sadly turned into an absolute disaster here. Unit 246 on the balcony is infested with rats and who only knows where else they are on the property. They destroyed almost $2000 worth of my leather drum heads and musical instruments by eating and chewing on them. Not to mention the whole unit was covered in rat feces and urine. Everywhere and in any place they could get in. Absolutely disgusting, dangerous and disheartening. Umer the manager who helped me sweep out the rat crap twice and Matt at the head office are both nice and courteous people but frankly I think they are in complete denial about the rat situation here. Or they well know about it and won't say anything about the problem. Handing me rat poison packets kept in the office isn't going to take care of it not to mention that birds and owls end up dead when they eat poisoned rats. Insurance isn't helping either. $250 max coverage for vermin damage with $100 deductible isn't worth the time to fill out the paperwork and make the phone calls. I was moved to unit 236 for a week before I moved out which was all clear for the very brief time that I was in there but spending 5 hours in the cold on Christmas Eve moving my whole unit and cleaning and sweeping out rat crap wasn't a fun day. I have also requested a partial refund from Matt at the head office and I know the contract says they aren't responsible but this is ridiculous. What an utterly disappointing and disheartening experience. Beware peeps this place has a dirty secret. read more

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My family had a space in this Public Storage for several months and just closed it out at the end of 2016. Throughout our time there, Umer was extremely helpful and knowledgeable. The rest of the staff was helpful as well. On our final day yesterday, Parvin helped us a great deal w/ everything we needed to wrap up our rental easily and efficiently. He was extremely professional and considerate of our time and got us out even faster than we'd hoped. We couldn't have asked for a more seamless experience. Would definitely recommend this facility and come here again! read more

I was in contact today with Elsie to get a storage space and she was super friendly. She made the process so much smoother and convenient, which I truly enjoyed. So thank you so much Elsie! Very good customer service. read more

I never thought I'd be writing a stellar review for a public storage... but here it is! The staff here is SO nice and friendly. When I opened my account, Menty was so kind and helpful, and during my rental I got to know the property manager who was very attentive and nice. The place is very clean and they have lots of dollys for you to use. The gate requires an entry code, an added level of security which I appreciate! My unit was very clean and it was very easy to open and close my account. I hate moving so I won't say I hope to be back... but it was a great and hassle-free experience for me during the moving process! read more

My family has been using this storage facility for a long time. The storage facility is always clean, and the customer service is consistently good. Umer, the property manager, is great. He's very friendly and easy to work with. read more

I had a wonderful experience with this storage space, very generous and exceptional service!

Love that this facility suggested a solution to my previous concerns.. I moved my stuff to a smaller unit and saved half the cost! And it wasn't a bad move, only a few units away. read more

I picked this location since I live nearby. As others have said, the manager Umer is very friendly, knows me by name, and is very helpful and pleasant to talk to whenever I need anything. Additionally, Umer called me to inform me that I hadn't locked my unit correctly any anyone could get it. I was out of the state at the time and he placed some extra locks on my unit to secure it. This was GREATLY appreciated as I would be out of state for another week with no way to fix the issue. read more

Management here is absolutely wonderful. Move in and subsequent visits to the main office were a breeze thanks to Umer's personable nature and efficiency. Units are secure. Prices are reasonable. Location by Central Expressway and 101 is convenient. I'm very happy I chose to rent a storage unit here and would recommend it to others. read more

Had a great experience here with the help of Ed and Jenny. They helped me so much. They were very friendly. If u live near by, this would be a great place to rent a storage to put all ur stuff in. From what I know, "public storage" is a very save and friendly place. read more

We picked this public storage unit based on cleanliness and location. Easy off and on to 101. Umer, the manager, was very helpful in choosing the right size unit for what our needs were. He made the process renting very easy too. read more

Super helpful faculty! I was trying to find a place to store my stuff and I happened to find this place that is close to my work place. James was the person who greeted me and guided me through the whole process. He showed me different sizes of storage rooms and found the best available deal for me. I would definitely recommend this location to any of my friends. read more

The storage areas are clean and well lit. A few carts and a hand truck are available to help you move. Umer, the manager, has twice locked my unit for me when I left it unlocked. He notified me right away and showed me how to work the latch/lock mechanism. read more

As someone else said... I would give 6 stars. I was SO stressed out about moving out of my dorm room - I literally waited until move-out day to realize I needed storage - and I was referred to Public Storage by a friend. I called the helpline, spoke to Mark (WONDERFUL service!!!!) and got the $1 deal. This place was literally a lifesaver. Jenny was SO sweet and excessively helpful. What a wonderful woman- she made my experience fantastic!!! What a simple, easy process. I will use Public Storage for all of my storage needs. I can't express how truly unbelievable this company is!! read more

Great experience! Umer is so friendly and helpful! We used this place for two years without any problem!

Great Experience when moving into this Public Storage facility! The manager, Umer, is a great guy. Customer service was well beyond my expectations, compared to other storage facilities I looked into. Umer is very friendly, approachable with a touch of humor. Umer is very attentive when it comes to the security, cleanliness of the units, and always accommodating. I feel extremely comfortable having my items stored there. The large elevator and flat bed dollies available, make it so much more convenient for taking up heavy loads and/or multiple items at once. I've had my items stored here for 2 years, taking items in and out as needed. Plan on keeping my items here for at least another year. Service is always consistent. Andrea C. read more

Very helpful and by far best service I ever have especially Umer. Highly recommend to my friends and the neighborhood around