I get it now, Public Storage wrong to single me out and then accuse me? Of I'm not sure. when Bro called n said his name, preg manager blurted out "I can't add Charis" n i think something else but i forgot. i had also spoken with preg manager day b4 we went and she didnt tell me anything. She did start to say something about a reason or a becsuse and I said "idc, i dont need the reason", dang it wish i woulda let her say. she never did say whatever she was gonnna say. not that it matters to anyone besides me but i think: Preg manager is one who refused to add me, n had nothing to do with bracelet. was already told u cant smoke, n i didnt smoke a second time but was told about also, so it wasnt that, the dog barking after cart is all that i did wrong that Amber could technically claim. Assuming she didn't want to look like she is singling me out for sleeping their, because if she did that's not cool. N i might ruin it for everyone, do u understand how much someone might not like you if u took their home away? Amber spends her day there, their not going to lock them all out of units, so she might have to deal with some real hostile feelings on a daily basis. I know y locks on first time, unit was not locked. and then im guessing preg manager put on locks for the second time, even tho its brother's unit and nothing was wrong . Then i think sum1 says to sum1 "I found so n so's bracelet" But by this time im locked out for a second time. And so if they called me, i might not be very happy with them, n therefor not turn it over to whomever. thats my guess of events. makes more sence then what this bracelet owner told me. two person's actually had said that preg manager didn't like me. i didnt believe them, not that i thought she did like me just thought she just doing a job. But she had quite a reaction when i told her i had just had a baby. Even ex noticed it n said something about it. Ex who, noticed nothing n i mean nothing not those kinds of things, she is seriously threatened by females n there is the fact that im right in there in the front. But I'm certainly not the only person whoever screwed up. Well at least manager nice enough to look other way for some and not judge. Someone told me she met her husband their. What a insecure Bitch, and she is pregnant, thanks so much for the understanding. Lock me out, you know where I stayed after that, in some jerk who hasn't even paid his unit rent nor does he even try to pay. Brother contact's me by text n tell me "I had a long talk with Public Storage and we feel it is best for u to move your things". What a jerk, and offers to help, yeah u will have to I dont' have a car. Oh and I am supposed to care to give this bracelet back. Yeah right, I won't even look. I wonder what the police say to me if I called the police about my things? I think i can guess "Mam, this is a civil matter"! the last two day's Ive spent over $100 on garage sale items sum i would of bought anyhow but $80 at least to replace stuff.. I just don't have it in me to deal with that, i didn't today anyway. i wan't someone to do it for me plz, and i can deal with something u don't want to deal with??? Get ahold of District, Better Business Burough and whoever else necessary? I suppose my cc co. I miss my daughter so much havn't seen her in six months, omg she looks so pretty at her graduation that i missed. u need to let me know whats up,as well Bro? r their locks on? and is rent due on 10th? how much? all info u hav on this situation? He won't tell me shit about situation. Will someone plz take me to get my things idc what they claim or do, its my property and my friend k i have key, just need something else, it's not like the lock i had it's way thinner. I would b tresspassing i beleive that's it. an maybe vandalizing if i break their lock. id rather do it that way, ive returned every attempt anyone has made to contact me??/ read more

The clerk was really pushy about getting us to buy insurance (we did not need it) and a public storage lock (over-priced and we had our own). Reminded me of a used car salesman in a cheap suit. The price for the area was okay but not great. None of the units had anything to accommodate lighting more inside the space or any kind of temperature regulation. I work in a hospital and we use our storage unit a lot, but the gate hours were not very flexible (only about 12 hrs of "open" hours). the gate also seemed to be broken very often and, twice, when we visited the office to ask questions, the office was locked even though it was supposed to be open for business (no note on the door when they will re-open). The office employee were civil but when we asked them questions about the policies and rules of our contract, they seemed unsure of what they were saying (should we trust them?). The PS down the street had this really annoying Chinese man manning the desk. Came off as being very bossy and a know-it-all; we could not imagine having to look at his face or deal with his poor interpersonal skills when we used our unit. This was why we chose the PS on Old Middlefield -- slightly better but still meh service. This is PS, though, so the expectations should be accordingly low. It's alright, but considering the other storage companies nearby, I would keep my options open because I really do not see anything spectacular or especially great about this space we rented. read more

Having been a customer of public storage for the last 20 years, we have never been late on making a payment. That is until recently. A problem occurred when public storage send out an email reminder in the form of an invoice for us to pay for both of our storage units. The email however was undeliverable and bounced back to public storage which of course was sent through an automated program. The program attempted to send it several times but was unsuccessful. Of course being that it was an email and not paper, "out of sight, out of mind". Suddenly we received an email... Finally! The email said that we would have been charged a late fee for missing our monthly rent for both units. Immediately we sent off the payment however when I went to public storage to get something from one of the units, I arrived to discover a padlock was placed on both units. The next day I went to talk to Peggy to figure out what went wrong. Peggy was absolutely amazing. She listen to my concerns and was able to remove the padlocks for me so that I could get into both of the units and get what I needed. The payment had been sent last week so hopefully today they will receive it. This was exceptional customer service and I have no problem whatsoever recommending this location to any friends who are looking to store their belongings. Thank you so much Peggy! read more

I love this Public Storage! Umer, the manager, is so friendly - I consider him a friend. It's always a joy to stop in the office and chit-chat with him every time I have something to drop off or pick-up. I have had a storage unit here for over a year and it has always been especially clean. Umer goes through and cleans the hallways regularly; he also double cleaned out my storage space before I moved in which I was really impressed with. The whole building is well maintained - including the bathroom and office area. Furthermore, the office is fully stocked with moving boxes, packing tape, etc. I have never written a review on Yelp before but I have been so especially pleased with my experience here. Aside from a safe, clean, and secure place to store my things, it's been great getting to know such friendly management. Umer is the best! I HIGHLY recommend this place. 5 STARS!!!!! read more

I highly recommend this storage facility. It is definitely clean and well lit and it does have plenty of hand carts; however, the best thing about the facility is the Manager, Umer. He goes out of his way to give excellent service. He made the initial sign up painless and made sure I only rented what I really needed. He has helped me a couple of times when I had problems with my account in order to avoid late fees, and he never hesitates to help if I don't have my access code or have any other questions. We had to obtain this unit during a very difficult family time and worked hard to make this as easy a task as possible. Don't go anywhere else for your storage needs. read more

Ed and Jenny helped me out of several binds, and really made renting from them a wonderful experience. The first time I was really grateful for their help was when I was desperate for a storage unit late in the day, and they pretty much reopened to allow me to secure a space with them. Recently, I moved my belongings out of my unit since I no longer needed the space, and forgot my key, and Ed quickly arranged for their locksmith to make the long trip back to their facilities to open my unit for me. Moving is stressful, but this public storage location will definitely make it a smoother process. read more

My moving logistics came down to the wire and I needed a storage unit in a hurry. Mer was very polite and helpful in locating a unit for my needs. Subsequently, I dealt with Jenny on the premises. She was extremely knowledgeable and courteous and she gave me many good move in/ move out tips. The entire process was painless and quick. I was able to get things done inside of 24 hours and was on my way to my summer destination. The facility is clean and safe while the prices are quite reasonable. In all, a pleasant surprise. read more

This is my first public storage rental experience and I picked it in part based on other positive reviews. In terms of service, the manager exceeded all my expectations. Umer was very forthcoming, patient, answered all my questions, showed me all the options that best fitted my needs. He is a great person and, when I have to go to my rented space, I really enjoy to stop by his office to say hello. The facility is kept clean. This is really a place to choose if you are looking to rent at public storage. read more

Umer goes out of his way to help make the storage and moving process easier. The facility is very clean, well lit, with plenty of equipment to use while moving things in and out of the unit. I did not see any signs of insects or rodents. I several years of storage, I never had any problems with the unit. Having lived (stored) through several managers, I can say without pause that Umer is by far the best. In many ways, he is the reason that we stay using this location. read more

Have been a customer at this Public Storage for about 10 months now and have been very pleased. The facility is well maintained and customer service has been great. Umer was the manager that assisted me with my unit and he was very friendly and professional. Rental process was really easy; reserved a room online, signed some papers, bought a lock, and was good to go. Moved items in and out at various times of the day/night and always felt safe. read more

Umer is kind and personable and generally a pleasure to work with. I rented the unit under extremely stressful circumstances, and it was wonderful to have such an understanding person to help me work everything out. Setting up automatic payment online was easy, as was transferring the name on the unit. It was also convenient to be able to purchase packing supplies at the office, although they are on the pricey side. read more

Excellent facility, and service is is awesome! Umer is usually there. He remembered my name from my first visit, and was always friendly and helpful. Jenny is there on Sundays and Mondays, and she is great too. Such a pleasant experience every time I needed to grab something from storage, and I always knew they were taking great care of the facility and my things! I'm going to miss Umer and the team! read more

I agree with the six stars! Umer was wonderful to work with, as was Jenny. Umer was very accommodating, and made it so easy at a stressful time of moving out of my apartment. This facility is clean, secure and its been easy to get access to my stuff in storage when I need. I highly recommend this facility to anyone looking for storage in Mountain View! read more

We rented a decent sized unit for about 6 months during a move. Form start to finish Umar was very helpful, even going out of his way to stay in contact regularly to help manage costs for the space. One the day of the move Jenny did a great job with the movers on site. Overall it was an excellent experience, highly recommended. read more

What can I say other than Umer is awesome!! Best service I have ever received from a storage facility. Always there with a smile and a helping hand, which made the move into the unit very easy. Facility is very clean and easily accessible. I would give this public storage facility 6 stars if I could. read more

Easy, safe, and attentive on-site customer service. What else can you ask for? Umer, the site lead, is beyond friendly, addresses me by name every time, and responds to issues right away. Just as a simple example, our garage door was stuck in its tracks. I contacted Umer. Fixed within seconds! read more

Thinking about using Public Storage Co. facility? From a friend; 'Oh btw, did you hear Public Storage Terra Bella got robbed a row in the J Building units with latches cut open! And the Old Middlefield one got robbed ~20 units! And that one is all interior units. So MV has/is being hit too!' read more

This is not my first time renting with public storage. The service was great and the $1 for the first month was a great deal for a 75-square-foot storage unit. Umer was very helpful and pleasant to deal with. He answered all my questions and was very polite. I recommend going to these guys. read more

My experience with Public Storage and Umer has been very good. Umer is very thoughtful, thorough and very professional. I really appreciate how he accommodated me and facilitated a move and trf within this site and 3 times. I will highly recommend this location. Awesome!! read more