I wanted to thank Jenny and Ed for always being so helpful and nice! I rented a space here for 3 years and they have been extremely kind and supportive to me. Great people. read more

Hands down the best Public Storage I've worked with! They are friendly, efficient, helpful and maintain the facility so that it's clean and safe. Always with a smile and supportive. I've had my stuff her for 1.5 yrs and i have felt my things were safe here. The staff is very responsive too. If you need a storage space then please check them out! 5-stars! read more

Public Storage - Lots of supplies - Self Storage Near Me - Mountain View, California

I recommend renting from another company. I was at the gate around 8:30 pm tonight and there was an out-of-order sign on the code box. How are customers supposed to access their paid storage units? There isn't an after-hours emergency contact number and customer support said it could take up to 72 hours for a response from the property management. No courtesy to let renters know anything about a broken gate. There is only one way in and one way out. There is hardly ever anyone in the office who answers the phone. Customer support is outsourced and they just read from a script. Warning; this location's gate has been broken a few times which puts your storage belongings at risk for theft. Anyone can come through the gate. read more

If I could give more than 5 stars, I would! The owners of this storage is a sweet elderly couple. They're always so kind whenever I, my husband, and mother in law need help with anything and always provide quality help. They also provide great customer service and keep the storage facility nice and clean. If you're looking for a storage where they value you and your items, this public storage is right for you. read more

My friend got a discount deal and he rented a 5 by 7 for only $25 per month I ended up with a 10 by 7 at $230 per month. This is shit marking. Had I not stuck with the stuff in it I would have moved. Unfortunately, I've already moved to a different state and not planning to go back for at least 8 months, so seems I'm stuck with the current monthly rate. To those new, DO NOT USE public storage WITHOUT argue for a discount. Period. read more

Love how near they are to where we needed them to be and very helpful. Management are so helpful and courteous. We will be here every year to store our children's needs read more

So clean inside and easy to use. Jenny at the front desk is also a gem, very helpful and attentive to all customer needs. Would definitely use again and recommend to all! read more

Thank you Sheila for assisting me with my storage unit during this impossible Covid-19 period... your excellent customer service skills helped me manage my account to my full satisfaction... I highly recommend Public Stirage to anyone looking for a clean safe well managed storage facility to store your valuables... I have been with Public Stirage since 2014. read more

First time renting a unit at Public Storage. Great experience.

Wonderful customer service and easy accessibility. Highly recommend this location. Jenny was amazing and very keen to customer service.

Staff at the office was very helpful and interactive making the moving in experience very smooth

I needed to clear out a unit here but forgot to bring a lock and Ed and Jenny gave me a lock for FREE! Very friendly people . They helped me navigate through the facility . Ed was very nice as well. If I could give them 10 starts I would! read more

Great price, great location and a safe place to be. Ed and Jenny are very friendly and the Place is well kept. I have and will continue to recommend this facility to others. read more

Man I am behind on my Yelping! I used Public storage for 2+ years while living in apartments that already had furniture. The storage unit itself was actually very nice - on the 2nd floor with easy elevator access and roll up door. It stayed dry, free of pests, and all my stuff was still there when I went. Access was always very easy, hours were good, and the external gate code made me feel safe. (Is it just me or are storage facilities super creepy?) Sometimes they ran out of carts and the corners were a little tight for bulky objects, but overall I did not have any complaints about the facility itself. I was a little irritated when they raised my rent $18 after the first year and another $20 after the second. The real problem came though when I moved out. They charged me the whole month on my auto-pay, even when I told them in advance I was going to be moving out and they said they were only going to charge me for the few days of the month that I was there. It took several calls to the facility, several calls to the PS national customer service, and finally after months of getting nowhere, filing a claim with Amex to get this issue resolved. So, for a short period of time I think this is a fine storage facility. But if you plan to keep a storage unit for a long time, at this rate after 10 years you'll be paying $300 for a 6x8. Also, I would definitely not use their autopay service! read more

Basic but solid. Moved my stuff into a 5x5ft on Oct 1, moved out Oct 31, total cost including everything was $50-something. Get a bottom floor unit. That's what I did. Carrying boxes up two flights of stairs would have sucked. Friendly owner. read more

There are two things I'm not happy about . The first is forcing customers to buy locks. The other stores sell only $10, and here sells $20. I think this is extortion. Secondly, selling locks in the self storage is not appropriate. It makes customers feel unsafe and unreliable. read more

Flawless move in process. Good location, easy access, large elevator. My only complaint is that the place feels run down and cheap. Not sure I care that much, but it didn't quite meet what I was expecting. Could use a coat of paint and a power washing in spots. read more

Ed is amazing! He is very helpful, efficient and friendly. The property and buildings are clean and very well cared for. My friends highly recommended the Public Storage , and they were right! Ed makes the whole experience pleasant. read more

This is my first time renting a storage unit and I had no idea what to expect. Some coworkers recommended this property and I'm glad they did. Both Jenny and Bob were absolutely wonderful to work with, they explained the system and patiently answered all my questions, and made sure I had a unit I felt comfortable with. read more

Jenny is a gem; she was very helpful, efficient, and friendly! Give this lady a raise! The facility appeared clean and fully functional when I toured. The process to rent a storage unit was easy. I have no complaints at this point! read more

Moving is always stressful! I'm moving back in the bay and had a limited time to take care of thing. When I came to this public storage place. I was greeted with a warm welcome from Ed, gave me assurance that everything will be ok. Happy to see great people in this world we live in. Thank you Ed and Jenny for making my move easier and stress free. A guy just move from Dallas. read more

Ed and Jenny are friendly, kind and so helpful! The property is always clean, organized and well-secured. (They live right there.) So many kindnesses. For example, Ed brought water for my dog and tea for me when I had to wait too long for someone to show up. After I injured my back, they opened the roll-up door to my unit for me each time I went over. I could list more. They seem to look for opportunities to make their customers happy. I rented a second unit temporarily just for furniture I didn't want so they gave me a referral for its disposal, and the mover gave me a very reasonable price over the phone. They kept my key to open the unit so I didn't have to be there when the furniture was removed, and then paid the mover with the cash I had left with them. They made it so easy! After owning my own homes in another state for forty years, I was tired of the hassle and decided to move to the Bay Area to be near family. I rented a room from a good friend so I use the storage unit as my "second room and closet." This is where I keep off-season and special occasion clothes, seasonal sports and camping equipment, file cabinets for permanent business records (although reducing this need with my scanner!) and many other items that I use periodically but not all the time. As long as I have room, I can buy a few things in bulk and store them in the unit. The location is not far from the 101, only two blocks from Costco on Rengstorff. It is so easy to get in and out that I can grab what I need on very short notice. Highly recommended! read more

The owners are very friendly and helpful. The facility was clean and well lit (better than most in the area). Rates were also better than others the area, especially with the $1 first month. Don't forget about a lock and storage insurance! read more

My wife and I are in the process of selling our home and purchasing another, and we needed a place to store items before the big move. Ed at Public Storage on Rengstorff was incredibly friendly, and helped advise us on the appropriate size unit based on our needs. We used an online discount deal in person without a problem, and there were no hidden fees or surprises. We highly recommend this property! read more

Very helpful over the phone in reserving a unit for my college student sight unseen. When we arrived, the service was very friendly and prompt. Cost is reasonable. Our 2nd floor unit is easily accessible and clean. Carts available to move belongings from car to elevator to unit. Seems very safe with the external gate code and building lighting. The only reason I didn't give it 5 stars is because our unit is very dark. Lighting either inside or directly outside the door would be helpful. Will highly recommend! read more

The property manager is super friendly and supportive and he helped me decide on the right storage space and even to move some of my things in. A+ service read more

absolutely gooe service. the staff helped us a lot while we are moving our stuff there. She was so patient and helpful, and she helped us to open the gates couple times and gave us water to drink. absolutely 5 stars service. read more

I am so glad that I moved to this storage location. Ed and his wife Jenny have been so helpful, both over the phone and in person. They both went out of their way to ensure that I received good service and that my move there would be smooth. Customer service makes such a huge difference and they care about their tenants. The facility is clean and well cared for and their pricing was competitive, especially for Mountain View. If you need storage, I would definitely check them out. read more

Service has been good. They are accessible and helpful. I get email notifications if there is a problem with my lock, etc. In a recent billing dispute, it was successfully resolved after some correspondence with the Dist. Mgr. read more

Renter beware of Public Storage's unethical marketing tactics. I moved into a unit 2 months earlier than i really need it to take advantage of a labor day special offering me 50% off the monthly rate for 12 months. Five months into the lease they raised my rate up 33% from $266 to $352. Sure I can move out but at what cost? It's a shame because the property managers are very sweet people but they bought a franchise from a very unethical company. Don't fall for the bait-and-switch. read more

This is a simple and clean storage facility. Ed is really helpful and nice. He knows that moving is stressful and tries to make it easy. Another unit renter showed up when I was unloading and Ed knew him by name and was very friendly and warm. I highly recommend this storage facility. read more

Nice Managers on site. I just signed up for work related storage. I do not know how the storage unit is as of yet, but when I move in with my work items I will update this post. This review is for the Managers on site and new customer tour :) read more

I Hate moving ! Especially moving out. Being the first time using a storage unit I did not know what to expect. I am glad to say that renting a unit at this facility was the easiest aspect of moving. Jenny one of the owners was very nice and helpful whenever I had any questions and even remembered my name when I came in to move out several months later. The unit rented was clean and easily accessible near one of the elevators. The carts made hauling my stuff from the truck to the unit a piece of cake, I was tempted to borrow them to move my stuff out of my apartment ;) read more

Very pleasant experience storing my stuff there over the last 10 years. Never had any problems, great place to rent!

Kept items in a storage unit there for just over a year until I moved into an apt suitable for all my belongings. This was my first experience ever having to rent a storage unit so I having nothing to compare my experience to, but I imagine that my stay at this location with Ed & Jenny will be very very hard to top! No issues in my storage unit at all; didnt see any insects or have any foul smells. The facility is in great shape and I felt secure with my belongings there especially with Ed & Jenny keeping an eye on the property at all times. They truly care about their customers needs and seem to establish great relationships with everyone there.I looked forward to going there from time to time because of them, and anyone i went there with also felt the same way :) read more

Ed and Jenny are really helpful and thoughtful. We have been with this location for several years and these property managers go above and beyond. It's reassuring that this level of customer care still shines through. read more

This is a great location, with a great property manager Ed. He was very helpful and quick in getting me registered and ready to go. Definitely go here if you need storage or anything related to a move. read more

Super shady business. I made a reservation online, then when I showed up in the store less than 10 minutes later, they refused to honor the online quote I was given. Apparently the fine print includes the stipulation that the manager can revoke any quote at any time for any reason, even less than 10 minutes after the quote was given in writing. read more

Just relocated from Miami and needed to store some of my things. Not knowing where to make the reservation I did it online and I am so glad I decided to do it at this location! Love the couple that run it! Very friendly and accommodating people, they help me get the store unit right for me, make me feel welcome and assure me that my personal belongings will be secure. Also let me know about specials and save me $$$$ read more

I have used public storage for many years and at different facilities. Up until now I have never dealt with an infestation of any kind. I went to my storage yesterday and was disgusted to find cockroaches in and around my items. I am totally disgusted and now I can't move anything out and into my new place. I am waiting for them to open so I can call ED the manager and have this dealt with. read more