1. Public Storage

    1. Public Storage

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    Sandy Springs, GA

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    Public Storage

    5.0 (1 review)

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    2 years ago

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    Extra Space Storage

    Extra Space Storage

    3.6
    (17 reviews)

    I rented 2 storage units here. One of them for a year & a half the other for approximately 3…read moremonths. I paid on time every month & was never late. I gave them notice & within my move out week my next payment was due for the month which was paid up. I STILL had about 25 days left in the month when I moved out. I asked for a refund of those days since I moved out early but was refused! What kind of business doesn't refund you for a service you don't use anymore or don't need?! Never heard of this! That's almost $400 down the drain now! Money doesn't grow on trees!! Anyway I'll give them 2 stars for being a secure place to hold my things but it would have been 5 if I would have received a refund. If you rent a unit here make sure you move out on your exact move out date or as close to it as possible or you'll be out of money. SMH!

    Update to review:…read more Just got a rate increase in the mail, not even 6 months into my rental. I was paying $80/month, but the new rate is going up to $143/month (a 78% increase!). This is about the lowest form of bait & switch that I've come across. The good news is I only got the unit to clear up some clutter and not much in it, so easy to remove out. Bad news is that this tactic leaves people dead in the water if they have heavy or large items in there, and can't move easily. This is a preying tactic. I have some choice words regarding this practice (I've been in sales for 16+ years) but I know I would NEVER do this to a client. Shame on you, Extra Space Storage! You will no longer be getting my business after this insane rate increase. Original review: Online promotion drew me in, along with location. Sales associate was friendly and professional, although semi-cheesy with his sales tactics ("we've only got a few of these units left", "we have more reservations than units so don't delay" ... and my favorite, "you're in luck, we have one left and the sale ends today"). Signing forms and getting my gate code was super fast, and move in was easy. Loved they provided a map, and that the carts were where they should be. Unit was clean and easy to get into. My only complaint is that they should have an asterisk by any online promotion, mentioning that rental insurance is needed. I'm not a fan of bait & switch tactics. Decent experience, overall.

    Public Storage - selfstorage - Updated July 2026

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