Ashley was really helpful and kind! She was understanding and my situation on our last day of renting.

These guys are absolute thieves. More than doubled my rent. Phones dont get answered, ladies have an attitude, Noone ever in the office. I pray this place goes out of business read more

If you're looking for temporary storage, I wouldn't recommend this one. Drive further out if you can. After years of using this company, I've decided to downsize my unit. They couldn't guarantee a smaller unit but they've called me to confirm my appointment almost every day. Each time I asked to make sure they had the smaller unit because I'm not going to take time off from work to make the appointment. Of course I take time from my work to make an appointment and of course they don't have any available units. What a waste of time. Way to inconvenience your customers, Public Storage. On top of all that, the lady in the front office had zero customer service skills and was speaking to me in a condescending way. I don't know if this is the type of experience others are receiving but for those I can only imagine what those who have truly fallen on hard times are experiencing when encountering this type of customer service. read more

Great service with public storage Ashley is a great manager has great and kind service

By far the worst experience I have had in 25 years of using storage facilities for my business. The employees I have dealt with have been incompetent, argumentative and down right rude on multiple occasions to multiple people. The facility hours are inconvenient, however those are posted before renting so you can't complain about that however you can complain about rents Tripling, yes I said tripling without being notified (however they say they sent out a email that I'm sure went to junk mail). O ya and that time I rented a new unit and brought an entire crew and trucks to move everything and they double booked the unit and stuck me with no place to go and then bitched that I would not move out of the unit I was in since it was scheduled to be vacated the next day. O ya and when they refused to give me the new gate code because they said they emailed and I shouldn't have misplaced it and needed to learn to be responsible in life, of course the 1- 800 number gave it in 5 min but I had to argue with the idiot at the desk for 30 min. If you're thinking you could make a complaint to the regional manager maybe? well good luck I have 3 calls out that never got returned. These people at this facility are simply horrible in every possible way. read more

The property manager is really cool and helpful! So glad I got a space here!!!!!!!!!!!

I have been a 12 year customer of the Public Storage facility at 3017 N. San Fernando Road, renting 8-9 spaces at peak business times, giving them thousands of dollars of business a month. However they have raised the rents so high--one of my spaces that started at $310 a month is now $725, changed the closing time from 8 pm to 6 pm, and established other business practices that greatly diminish the level of customer service they provide. It's gone from passable, to bad, to worse. For example, I vacated a space at the end of the month and didn't tell them until the next day. They refused to honor their former grace period, where they would prorate your rent for the first several days of the month to allow latitude for people moving out. I was told I could dispute the charge. This didn't work. They charged me the full months rent and said that if I didn't pay the rent for the vacated space it would be sent to a collection agency. When my employee got locked in their elevator, stuck between floors, they told me to have him call the number on the phone in the elevator and said there was nothing they could do! They didn't even bother to come over and look at where he was stuck between floors or offer any other assistance. I was left to call the fire department. Really bad. These high rents are despite their poor customer service, dented doors, walls of units where the drywall has been punched through or peeled back by a neighbor, lights that are out for over a year, and a few thefts we've had occur where another client has just taken off with a piece of furniture or art we're in the process of loading onto the truck. I've moved all but one of my spaces to another facility that is way better maintained, provides better customer service and doesn't engage in unfair business practices, raising rates and changes policies at whim without informing the customer. read more

This is my first I've used Public Storage I would recommend it to my friends. It's very clean and up to date. I would definitely get it again if I needed to. read more

Didn't offer me a lock. Charged me $23 over the $1 advertised... said I couldn't close my public storage door during open hours. Tried to make me vacate my storage after I paid and after a couple weeks... even after I got insurance. I lost a ring in my storage and now insurance is saying I can't get it replaced! I told the front desk about vandalism inside my unit and she said it wasn't there before... accusing me of writing on the wall in my own unit! read more

Public Storage - The hole in my wall front desk said they were going to document. - Self Storage Near Me - Los Angeles, California

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Ashley is a great and so helpful. Great customers service . She supper kind with people ..

This is my first time using a storage unit and Public storage does not disappoint! They have friendly staff, clean facilities and great prices! Especially the women that worked today ( 5-9-23 ) thank you for your help! read more

Honestly what an experience ! So smooth and they truly help you understand units and how they work , easy rules and great staff, most importantly Ashley ! She's amazing and she's the manager there so ask for her , she's great . read more

Was sold a different space online and couldn't use the space they gave me since the door had been retrofitted and was too small to get my carts in. No one called me back so I was stuck and had to use anyway. Doesn't work for what I need but am paying anyway since no one will call me back. read more

This location has a great set of people, they are wonderful and so sweet and always working hard! Ashley is also very nice at this location. Very knowledgeable and answered all of my questions. Thank you! read more

******THINK TWICE BEFORE YOU MOVE YOUR BELONGINGS TO THIS STORAGE FACILITY***** Here are some other options: EXTRA SPACE STORAGE, nearby, pay your friends to keep your stuff, get rid of your stuff, search craigslist for storage units, etc, etc, but NOT this one!!!!!!!! I just moved out of this unit (last week) because someone broke a hole through the Drywall that separates my unit from the next one, and they broke another hole through a nearby unit as well. (the gentleman next to my unit lost many valuable tools) Friday of the previous week, right before my work started, I received a call to come and verify "that all my belongings were still in my unit." This freaked me out so much, and the site manager over the phone would not tell me what had happened, creating more anxiety. Telling me that the "(phone) "lines were sensitive". ????????????? I was forced to leave work, and lose almost $100 doing so, not to mention possibly losing more future work The entire experience was very scary and traumatic, and I got my belongings out of there as soon as I could. (I formerly rented with Public Storage in another state, and one time, the manager called me and said "your lock is not on properly", but the on-site managers at this particular Public Storage are not straight up. When the on-site manager told me that I "needed to come down to {the storage facility} as soon as possible", she also mentioned that "we have security cameras". The only security cameras I have ever seen are outside the buildings. NO SECURITY CAMERAS IN THE BUILDINGS. To summarize, the whole experience caused me to: lose money from not working, miss a going away party for some good friends, and took time away from other important opportunities. (From having to spend much time to move my belongings). Naturally, I knew that if I chose to stay they would just give me another unit where this same thing could happen once again. Plus, after sharing my story with other tenants they told me of scary situations they have witnessed in the evenings at their storage unit including people wandering the hallways at night but not going to any unit. (obviously waiting to break into units when the coast was clear). Many units have space between the dividing wall and the ceiling so if a person really wanted to climb over, they probably could. (My unit did not have this) Overall, I did not receive any sympathy at all from the on-site manager for this paticulatr situation, or when I was stuck in an elevator on the premises for 2 hours. Their outgoing message says, "we care about your business". Yes, they care about your money, but not you. The District Manager whom I spoke with never did anything to compensate me for my loss of time, money, and huge inconveniences. NOTHING, NADA, ZILCH!!!!! To be continued....... read more

We got a great deal at this site ($1 for the first month) and a great spot (first floor, near a door). The site is super convenient if you live in Echo Park as we do and had to move things to the Valley (as we did). Jessica and the other employees were nice, prompt, easy folks with whom to work. If you want a no hassle storage experience, this is the place to go. read more

I stored here for 2 months and had all of my stuff stolen. The people couldn't help and could not have been ruder about the situation. Public storage as a company could not have been less empathic or helpful in rectifying the situation. This facility should be shut down and I couldn't recommend a place less. Go to Safe Keep down the street. read more

Jessica is an amazing host. She is friendly, helpful, and organized. Jessica takes much pride in her work and it shows through in the way she treats her customers. She is very attentive and can accurately discern her customers needs. She knows the business well and cleared up all my questions upon the first visit. This was my first time setting up a storage unit. I'm fairly against putting anything into storage. If you don't use it then why do you own it? Anyway Do to a relocation for work this purchase was necessary for me. read more

Omg !!! thank god for Esperanza she was very helpful I'm glad she was the person who helped me. I needed a storage last minute and she provided me with great customer service and also with a great attitude . Seriously recommend this location, I been to other locations and honestly people don't seem to want to help at all ! Recommended a couple of other friends since I know they are moving out and need a bit of storage for themselves . Thank you Esperanza for the kind help ! read more

Ashley and Darlene are great. Smiling, professional, willing to assist and go the extra mile. Provided a tour and the process and move in date was painless and easy to say the least. Particularly if one considers how stressful it is to move to begin with and it makes it worse that in la you have no success in finding affordable housing. They listen and are concerned and try to help u make the best choices read more

This is a great place to store. The manager is very very helpful the place is clean close to the freeways you just can't beat this very good place. Ed read more

I walked into this place trying to get a good deal and was very surprised. Vlad was very helpful and he made a quick and easy for me because I hate waiting in lines and I like everything to be easy. I got the exact storage size that I wanted and the location is perfect right off of the freeway would highly recommend for anybody looking to store any items. Very nice staff. read more

Public Storage - Self Storage Near Me - Los Angeles, California

These guys are about as sleazy as you can get. It took me 2 days longer to move out (due to unfortunate COVID 19 related circumstances). They charged me for the entire month without even trying to help me at all. Stay away from these guys. They won't think twice about kicking you while you're down. read more

Ashley was so helpful and made the experience in looking for a storage facility less daunting. Love their hours too!

Robert in customer service was outstanding! Luv new facility at 5550 N. San Fernando Rd. & my new 5x5 sq ft storage unit @ this place has the best surveillance systems to ensure my fine Art & Collectables are 100% protected !!! OMG; it's like Fort Knox...and sweet Amanda is great @ main office. Note: Clean restrooms & climate control plus top notch- high tech security is what ur getting!!! read more

Worst possible experience I've had with any company in my life. The walls are constructed with cheap drywall which my neighbor knocked a giant 2'x1' hole into, and there is a giant open air window in my unit (they called it a "vent" when I moved in, but turns out its not connected to a duct system) that let in a ton of dust and moisture into my unit after 3 weeks of rain. Now I have TOXIC black mold all over my pillows and fabrics, my papers are damp, and my belongings are not secure. They offered that I can come on my only day off to spend the whole day moving all my stuff to another smaller unit for the same price, or they could cover the window with garbage bags and masking tape (which would do NOTHING). Totally unacceptable. I get there to let someone into my unit to fix the drywall, but I can't move my belongings because there is literally animal excrement and dead bugs on the floor. I'm completely appalled and cannot believe the lack of respect for my belongings or time. I would definitely not recommend this place to anyone. read more

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Came to put some things away and the roll up door had been tampered with and I couldn't get it open. I waited an hour for district manager to come by. When I went home to check on my dog he miraculously showed up while I was away. When I got back the door had been forced back into place and the lock was changed. When I opened it half my things were stolen. There r no security cameras inside the buildings so it's all at your own risk and they could really care less if your things are stolen or not. Boooooo Public Storage, Inside Job read more

I went in to buy some boxes- super helpful employees. When I need a storage unit, I will use this one and will recommend it to my friends and family. read more

Excellent customer service ! Vladimir is the best !! Awesome people skills . What ever they pay him it's not near enough .

Angelica was very helpful and showed us around. Rates were competitive and location isn't that far from our office. Highly recommended!

This is my first time renting a storage unit. I was very pleased with the fast, friendly, and efficient service provided by Jessica, the store manager. Jessica was truly helpful, knowledgeable and went out of her way to make sure I had everything that I need. She provided me with a great first experience with Public Storage. I highly recommend this location. read more

Excellent customer service. Viad got me in and out of there in no time. Knowledgeable about the spaces and very thorough

Luis and Heather were so helpful! Really recommend coming down to this public storage. Great staff and also friendly environment. Loved it. thanks! Will definitely recommend this location to family and friends. read more

I try to do it a first time and I was know nothing. But manager Jessica explain me everything clear and help me. My experience with her was excellent. I wanna say her THANK YOU VERY MUCH :-) read more

Just got a unit! Staff is super helpful and friendly. We are ready to move in! Public storage has the best business model out there.

Amanda and Jessica are the best! Very helpful, and cheerful. This place made moving a little easier. The location is pretty on point too. Thanks read more

Do not trust this place with your property. I rented a unit here last month. Within one week my property was riddled with ants. They were coming in through the walls on both sides of the unit. Absolutely disgusting. When I requested a refund because I had to move my property out of there before it became trash, I was told they do not offer refunds to anyone. Ever. So a word of warning before you hand over money to these crooks, especially reconsider paying them money up front as you can kiss goodbye to ever seeing it again should you need to move out due to their negligence. read more

Cory was the best. Got me in quick and gave me agreed price. Love and appreciate this place.

Jessica was so helpful! I had to pay my bill, and was rushing afterwork to avoid a late fee. She kept the office open for my convenience last minute and was über friendly & helpful read more

We needed assistance for a unit for our daughter and Moses , one of the managers, provided excellent customer service and sensitivity to details - and he did it by phone as we were calling from another state! We felt grateful for his professionalism and fully recommend this location. read more