I rented a unit here for some short term storage needs, keeping my things here for two months. I…read morewas very pleased with the service!! The location is clean, easy to access, with lots of space to park. The units are all clean and dry and I never encountered any pests over my many visits to the location while I was storing my things here (and I have had issues at other storage facilities with insects or rodents). Every staff member I interacted with was really helpful and very quickly met my needs. I felt confident that my things were kept safe here and was very happy with the service I received from the staff. I would highly recommend this business for your storage needs.

I live in the apartment complex next door to this storage facility. The alarms go off every time…read moresomeone inputs their storage unit code incorrectly (20-30x per day). We have talked to management about this and nothing has been done to alleviate the constant nuisance.

Amazing customer is excellent always pick up the phone. The storage is clean and secure ! I'm happy…read morewith my choice !

Glendale a1 self storage used to be clean. Not any more!…read more Hallways do NOT get swept up any longer - elevator does NOT get cleaned - trash left here and there does NOT get picked up. And that facility smells -- BAD! But their prices keep going UP. Moreover it is right next to a gravel/SAND depot. And that stuff comes through the vents...

Juan helped me today - he was so kind and informative. Guided and helped every way he could.read more

Worst storage ever: my place got robbed…read more The staff is unbearable rude Like the meanest rudest people you'll ever encounter just made me so angry And there's bugs and ants infested in all my stuff. This place is gross Grasshoppers ants and roaches. I am so pissed

The DTLA Team is incredibly rude. The employee yelled and hung up the phone when I questioned why I…read morehave been doubly charged. The response was that I paid late in the past and now I have paid on time, and in advance, which is "a good thing". I never authorised and was not imformed I paid in advance. This was uncovered from receiving an email to pay again within five days of a previous payment. The manager then said his employee is well within their rights to hang up on me and there are no advance payments, I'm up to date. They refuse to refund me and will not answer my emails asking why there are 8 charges covering 6 months of the year. Management claims if I pay late and then on time in the same month, the charges will be allocated twice in that month, but not cover the said month? Absolutely unacceptable!

December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking…read morefrom the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. These assholes don't deserve your business. They run a dangerous facility and are corporate abusers of consumers. Google " Extra Space storage class action lawsuits" because there are many.

Joanna was extremely helpful as the is was my first time renting a storage space. Led me to the…read morespace, was very knowledgeable and helpful and got me a great deal. Thank you soooo much!!

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

I used this storage facility for about a year and a half, and the experience was overall…read moredisappointing. I wanted to support a local business at the time hence why I selected this facility. I wanted to make my experiences public to warn others about this business. I found that the door right outside my unit was almost always never locked (the one before the access to my personal unit) and sometimes the front door to the building was wide open. There was trash inside and around my unit from the start (and consistently around in general), and the smell of mildew and marijuana was a constant issue. Carts are not available even after a mention of getting one cheap one (and because they will raise your rent every year with no amenities whatsoever). Communication overall was extremely poor - it took weeks just to get the light in my unit fixed. When I would physically go to the office, 50% of the time there was no one present during regular business hours to address my issues. It appears that the point person Misty is constantly frazzled and the job's responsibilities from her management company is either too overwhelming to handle or she isn't the best person for this job. When I asked about a refund for the eight months of unused portion of my annual payment (because I had moved further away), I learned that they do not offer refunds. There was nothing in the contract stating that unused time for annual payments were nonrefundable. I didn't agree to terms that weren't mentioned to me at all in any way. I offered a 20% "early cancellation fee" from the remaining unused rent owed to me. I attempted three times to end the relationship quickly, fairly, and amicably, but Misty and her management company refused by not responding or reiterating the contract that had no mention of annual term leases in any way. lt's a shame that businesses like this actively choose to go the route through small claims court and negative reviews than to do what's right. In this case, it came down to $665.60 (with the 20% deduction I offered) so you can get a sense of how this business operates. I would not recommend this facility/business based on my experience unless your expectations of a storage unit is at a bare, bare minimum.

Eagle Rock Storage is very clean and secure. I have rented storages here and have never encountered…read moreany problems. Staff is friendly and service is fantastic. Prices are incredible. They have many sizes to choose from.

So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

I just moved out yesterday after storing my belongings here for several years and I honestly…read morecouldn't have asked for a better experience. The facility is always clean, secure, and easy to access. One of my favorite things was that it's climate-controlled, so I never had to worry about my belongings being damaged by the heat. Everything stayed in great condition the entire time. The staff has always been friendly, professional, helpful, and genuinely empathetic. When I had to move out because of an unexpected family emergency, they were very kind and even offered their condolences, which I truly appreciated. I really didn't want to leave, and if life hadn't changed, I definitely would have stayed longer. I highly recommend this storage facility to anyone looking for a safe, clean and well-managed place to store their belongings. Thank you for taking such great care of my belongings over the years!

We got a great deal at this site ($1 for the first month) and a great spot (first floor, near a…read moredoor). The site is super convenient if you live in Echo Park as we do and had to move things to the Valley (as we did). Jessica and the other employees were nice, prompt, easy folks with whom to work. If you want a no hassle storage experience, this is the place to go.

These guys are absolute thieves. More than doubled my rent. Phones dont get answered, ladies have…read morean attitude, Noone ever in the office. I pray this place goes out of business

Honestly this location has a bunch of funky sized storage units, so I canceled my reservation. But…read moreJuan was so helpful that it made the whole experience a lot smoother and his customer service was amazing. Thank you so much Juan! This location really needs to update their description of certain units they have.

I've come here 2 days in a row (Mon and Tuesday) Monday says it's open till 6 and I arrived at 4:35…read moreno one is here to help me. Tuesday now and it's 3:56 and still no one here. Is there anyone that works here?! This is ridiculous!