Juan helped me today - he was so kind and informative. Guided and helped every way he could.

Worst storage ever: my place got robbed The staff is unbearable rude Like the meanest rudest people you'll ever encounter just made me so angry And there's bugs and ants infested in all my stuff. This place is gross Grasshoppers ants and roaches. I am so pissed read more

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The worst storage facility ever!!!!!! You're paying a fee to be robbed. They allow your unit to be broken into on multiple occasions with absolutely no resolve! The facility and staff will rob you blind! read more

No one ever in the office to help you. No notice you need to make a appointment to have someone there. Charged me a month if rent on a empty unit. They won't refund me and it's their fault. District manager was rude and basically called me a lier, then said he needs to look into it. Waste of time that guy is. And I can't access my unit for the month I pad for. What a fraud type company. Never going to a public Storage and I'd encourage you to do the same. read more

Ive booked a unit online. I've gone twice to the location and no one is there. I've called all the numbers that are attached and only one time someone picked up. I was guaranteed someone would be there the second time I went. No one is at the office. So I'll have to go in a third time just to be given access to go into my unit. read more

DO NOT USE ANY PUBLIC STORAGE LOCATION!!! We were burglarized a HUGE amount of stuff (details will come after investigation in complete) and 5 days later just now got a call back from the manager who was rude, condescending, and not at all helpful. We've been calling the corporate office and keep asking to be escalated to someone higher up who can help and we get redirected to an overseas customer support. This company has a business model where customers are not protected at all but the higher ups are. Your valuables are not safe here and they do not even pretend to care. And on top of that, we started two years ago with $150 monthly bill and it's now over $400 but they allow people to burglarize you and protect them by refusing to provide surveillance footage. Such a scam and such a disgusting excuse for a business read more

Juan the manager was very nice and provided helpful information on our storage needs. We were able to get a storage unit on the same day we visited. read more

Had my storage unit broken into. Filing a police report since our unit is on the third floor and you can't go hardly anywhere in this place without an access code. Can't understand how that happens based on how much we pay per month. They didn't cut the lock but just broke off the entire door locking mechanism out of the sliding door. This shouldn't be possible based on the access codes required to get on the property much less gain access to the third floor. A Public Storage employee should be in the office when someone has access to the property. read more

Going downhill. I've stored stuff here for many years and the prices keep going up and up - about four times more than when I started. On top of that, they're constantly changing access codes so when you want to access your stuff you have to go through a huge hassle to actually do so. Looking forward to saying good bye. read more

Had everything stolen from my indoor unit. They have no interior cameras, and will not help you. I suspect foul play. BEWARE, you have been warned. read more

A little bit pricier than some of the competition. Also a little cheaper than some of the competitors. But the manager Juan is such a kind and genuinely helpful person that you really get the feeling he cares about your stuff. Go there. Ask for Juan. He will take care of your stuff like it was his stuff. read more

There are some nice things about this facility, location, easy access--mainly though, it's the managers Andrew and Juan! They are incredible, diligent, kind, and professional. The company on the other hand--I rented a unit in February, they raised my rent by $100 about 3 months later which is a BIG increase percentage wise, about 40%. I always pay on time and use auto pay. I requested a reduction, the first one was denied, so I started looking around at other options. Then Juan, saw that I was ready to leave, put in another request and got my rent back down! Both Juan and Andrew go above and beyond, were it not for them I would have given public storage 1 or 2 stars and moved out. read more

I came in today to rent a unit and Juan was very helpful. He was very knowledgeable and knew everything about the property. It was very was very clean and well managed. read more

Despite the location being great, the convenience is quickly replaced by the price and the hours. It is WAY overpriced compared to the smaller storage businesses not to mention access to your unit ends at 6pm. I repeat they close at 6pm A time most people are finally free after work to go to their unit I even tried calling corporate to see if they could please be more flexible. Nope. Please take an extra 5 minutes to call smaller storage places in the area. They offer the same size units, the same safety, better hours, and they are nearby. *speaking from someone who has taken by business elsewhere and is saving $ and has more hours to access my belongings. read more

I was unable to access my storage I was frustrated and confused I had customer service on chat assist me but it seemed there was an error in my account I was waiting more than 30 minutes with no access as my code didn't work After waiting I met Juan who was super helpful kind and understanding of my situation He cleared up what prevented me access to my storage and took care of me I feel bad because I didn't know office hours start at 930am not at 9am if corporate can update this on their doors and send some help as he was bombarded with clients alone He deserves a raise!!!! Need more employees like him read more

Great customer service I've been renting for approximately 3 years within those years I spoke with 4 people the last a young gentleman I forgot his name maybe Luis or Juan he wore black vans he was very nice helpful and well knowledge and all questions I had thank you sir read more

Would have left 5 stars,but the person in the office wasn't totally customer friendly! It should be called Public Self-Storage,and I felt the space was adequate and accessible and met my needs... read more

Juan is more than thorough with getting the best value explained according to one's circumstance. Thank you again Juan!

The facility is very clean and well maintained. The issue I came across is that they are understaffed. For the money Public Storage must make, I don't understand why they cannot staff appropriately, especially on weekends. There was one property manager working on a Saturday -- I felt so sorry for the guy who was being pulled in a million directions and, as a result, people had to wait around for help. They should have two people working, particularly on weekends, at a minimum. read more

It's cheaper to rent an apartment than rent from them. After 12 years they went up over 20% in one month and that was the final straw; I had enough when the same storage size and amenities were being offered nearby for 40% less. In addition to no loyalty to existing customers, trying to get through on the phone to speak with someone at the location is futile. Not interested in paying the price of a car payment for a storage unit. I get margins in business but I also get loyalty and given options for storage units in L.A. are endless, it wasn't worth the premium and constant increases. I'm out. Never again. read more

Their employee,Juan, help me with my box purchase and recommend item to help me move. He also help me move my purchase to the car when I needed help. Thank you Juan. read more

Amazing responsive service from property manager Juan. Main reason why I will be keeping my business here in years to come.

FRAUD FRAUD AND BS. DO NOT RENT HERE. I made an online reservation, called to confirm but nobody called me back. Arrived to complete reservation and they claim the "rate went up.". I'm sorry, what? What was the point of a reservation? When I stated that they had to honor my reservation price, Jessica claimed that "oops, someone walked in and rented the unit." Lady, I'm standing here, and I'm the only one. Nobody walked in and rented the unit. LIES AND FRAUD. Update: THIS IS A COMPANY-WIDE SCAM. After I left the facility and posted my review, I rec'd a call from the manager. She claimed that the owner of one of the 10x10 drive up units (that I had reserved) called, and indicated that they might be moving out today. Convenient, I thought. Something did not sit right with me, so I told her to call me back when she got the "final word" on the person moving out. She called me 3 times, but did not leave a message. In the meantime, I made an online reservation at another facility, in Pasadena. Guess what? When I got there, they tried to pass off a non-drive up INTERIOR unit as the one I "reserved." WRONG buddy. I specifically rented a drive up exterior 10x10 unit. I was told none of the drive up units are 10x10. Excuse me? They offered me a larger drive up unit FOR TWICE THE COST. I accused them of fraud and LEFT. Can you guess what happened next? I got a call back, with the person claiming "oops, there IS a 10x10 drive up unit after all." This is obviously a company-wide scam. Reservations mean NOTHING. It's a bait and switch. Think of the people who make a reservation, rent a moving truck, hire movers, and show up to that! They are banking on people renting the larger unit or a crappier one for the same cost because they have no choice at that point. Thank goodness I went in to view the unit before I rented the truck, hired workers, loaded up, etc. My reservation emails are included in the photos. Feel free to email me if this has happened to you! Tenm10@yahoo.com read more

Public Storage - CLEARLY a 10x10 unit with drive up access was reserved. - Self Storage Near Me - Los Angeles, California

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Fraud. They locked me out of my unit claiming that I did not return the cart after using it. They have no proof of it, refused to check the surveillance camera, and threatened to charge me for its "missing lock". I told them to stop harassing me. After the confrontation, they sent me an invoice with $68 monthly rent increase due in two weeks without a 30 day notice. By law and as stated on THEIR lease agreement, they have to give you a 30 day notice for any rent increase. They also called me a few months ago as soon as I turned off auto pay, and asked me why I disabled auto pay. I just checked all the balances from the previous auto pay payments, turns out they've been sneaking up rent increases every few months without 30 day notices on these auto payments. So I reviewed the terms and conditions of autopay, and they sent me an email - after I signed up for autopay because that is what Public Storage employee recommended - saying if you do autopay, you are agreeing to "not receiving any notices" for any " changes in terms and conditions." By that, they are saying they will increase your rent rate however they want and not let you know, but the lease clearly states that they have to give you 30 day notice for any changes. I was obviously never notified of these autopay agreements when I was signing up because their intention is to rip people off. read more

Manager of this place is very friendly. His name is Juan I think. Very helpful. The unit is also in a safe location.

If I could I would give it one star. This place is infested with mice! I have a large unit and I tried speaking to them about the mice problem and they couldn't care less they say that the exterminators come yet all my stuff has mice feces everywhere! It's disgusting. They keep raising the rent every 9 months yet they do not take are of the infestation problem. The gate always has issues and there is rarely anyone in the office. This is the second public storage place I have used and I thought the first one was bad. That one had a major water leak and half my stuff got ruined with water damage and don't believe their insurance policy it's crap and if you use it they raise the rates. Public storage is a joke literally stay away from all of them this company doesn't care about their customers or the facilities because it's not their stuff. Personally I will be going back to A1 storage at least I didn't have any rodent issues there. Stay away this place is like a plague! read more

I have put up with many bad issues with Public Storage over the years. The access hours have been greatly reduced. (On weekends you must be off the property by 5pm) They have cut staffing to one person - Office is often locked if the one person is on break or show anyone the property. Mine and many other units were broken into and instead of helping their 1st action was to accuse my family members. -- But why complain now ? In February they raised my rent 35% wow that was a lot for one time - BUT WAIT - it is 6 months and I got notice that in 3 weeks they are raising my rent again another time - between the two rent increases MY RENT HAS BEEN RAISED OVER 70% IN THE LAST 6 MONTHS ! (Looking at Public Storage Website that is $100 more than a similar unit is currently available for) They will get you in the unit and figure you are to lazy to want to move again so bleed you dry. read more

When I started renting here the access hours were something like 6:00 am to 6:00 pm. Then they started opening at 8:00 am, which was a big inconvenience to me because I often need to access my unit early for work purposes. But it got worse when they went to 9:00 am. Recently they had the nerve to go to 9:30 am. At the same time my rental fee went from about $167 to almost $300 per month. They never seem to bother to clean the ground around the units either and I'm constantly having to sweep the area around mine. In other words, they treat their customers like dirt, because they know they can. I'm just waiting for the time when we'll have a half hour window each day to access our units. I' switch to another storage company but there just isn't one as conveniently located so I'm stuck. Shame on you Public Storage. I guess they got the message. Looks like you can now access your unit at 6:00 am. Need to go by early some day to make sure. read more

A terrible facility. You have to get out of your car to open the gate when coming and going. You need to enter your code to get into the building after you've already entered it to get through the gate and then, when you call the elevator you have to enter the code AGAIN to get on the elevator but the door closes before you can get on while you are trying to load your stuff into the elevator. No pro-rating on moving out, you have to eat the entire month. They tacked on a $20 fee for a $7 lock. I have used many self-storage facilities over the years and this is hands the absolute worst of the bunch. Avoid at all costs!!! read more

The unit itself it fine, Management is another story. They constantly change the access hours without informing the customers. The website says you can access the gate from 6am -6pm Mon - Fri. I've gone 3 times now to find a note on the gate box saying access time was changed to 9:30. When I was able to ask the front office about it, their reasoning was because they had some customers staying past the 6pm access time. So rather than suspend that person's access, they change the hours for the entire facility. That to me makes no sense . If you're looking for a storage unit, I suggest going to another facility. read more

Not great service. I've been coming here for over a year and I get lukewarm to cold responses from the staff here. Often, I can't get into the front office during business hours but maybe that's because they're short staffed? Everything else is fine about it, although it's pretty expensive. read more

Vlad is the man!! Super helpful and nobody got impaled. Had a bad experience at the public storage in echo park, and this place is night and day different. read more

Public Storage - Vlad is turning this place around - Self Storage Near Me - Los Angeles, California

I recommend this storage place. very nice and clean facility. Ricardos customer service is top notch.

The place is very clean and secure.People were very friendly and very thorough. I am happy to be new customers to Public Storage of Eagle Rock. read more

Would NOT recommend. Hours are super limited, gate is very fussy, difficult to use a roll cart or generally get help. They also lied when I rented my unit and said that the lock I had from my other storage unit wouldn't work and I had to buy a new one - and yet the unit next to me was using the lock I had. Biggest issue is that they do not prorate rent on the way out! You pay the full month whether you stay or go. I asked about a thousand questions upon move in and the person did NOT tell me that or make that clear whatsoever (I would have rented elsewhere if that was the case). I moved out yesterday (2nd of the month) and they are charging me the full $300+ for the month, no exceptions. I'm escalating it up the chain but every higher manager is ruder and less helpful. They keep recommending I dispute the charge with the bank which is fraud. read more

Although the staff here seem friendly enough, DO NOT do business at this place. Whether it is a corporate policy at this location only or whether it is more widespread, there is a patently dishonest business practice when you contract for a unit. They do not tell you that the price you agreed to is only good for 5-6 months. I was hit with a $50 per month increase within 5 months of being there. The contract you sign has typical legal lingo about month to month and they reserve the right to increase prices. I think most people expect a yearly increase. No one expects increases within 5 months (let alone $50). I NEVER received the letter they claimed to have sent. Moreover, on my online account there is no mention of the rate increase. In addition they send me emails every month, but interestingly enough no email about a purported rent increase after 5 months. This also contributes to the purposeful evasion about their rate increases. When I went to the location to speak to the staff, they were polite enough and honest that there are rent increases every 6 months. When I pointed out they fail to disclose that and since they regularly do that to all customers that it was a dishonest business practice to tell people that they have a certain rate without telling them that rate is only good for 6 months--they understandably had no response. If this is how Public Storage wants to run a business, so be it, but it is a dishonest practice and they need to disclose that they routinely do this so consumers are more aware. I will be moving as soon as I am able. I could not recommend this business to anyone based on how they conduct themselves. read more

Lorenzo is the best. We needed a drive up to store a full house of stuff plus a vehicle. The place is very clean and secure. Maria and Lorenzo were very friendly and very thorough. We are happy to be new customers to Public Storage of Eagle Rock and trust them to keep our stuff safe for the next few months. read more

Been in public storage for about 20 years maybe more they keep raising our rents they raised it $100 the last time we didn't want to pay anymore because the prices are outrageous we're paying $600 a month and they're way of treating us was ridiculous somebody broke into our storage and it was never seen on cameras because they said they don't have the cameras up but they'll have the cameras up to make sure that nobody messes with their air conditioner and nothing else if they break in too bad and you have to have all kinds of proof so they broke in and they put one of their locks so they did it also when we didn't want to pay anymore then we took all our stuff out the rats ate a bunch of our stuff it's over $5,000 in clothes furniture and cheeks that the rats ate it was all the way to the back of the storage so we didn't put food there we didn't do any of that and public storage says their motto is we treat your furniture like it was ours well if they treat their furniture like if it was ours what I had was terrible I called them and now they said they could only give me $200 as a refund for my problem over $5,000 worth of damages but I can only get $100 if I give a $100 deductible so they can stick the money where the sun don't shine these people are thugs these people are evil except for one the manager at the Eagle Rock public storage. If Juan was the owner of public storage he would have a lot of people there because he's a very nice person he tried to help us as much as he could but the thugs at the public storage won't allow him to do anything good so I hope he stays there he's a good person but he really shouldn't be working for each other place a place that doesn't help anybody they're all after everybody's money and what they can get out of you and whatever so the rats are there they don't cover anything with the rats because they think you brought food in they're liars their thieves and their thugs I would never do any business with them again if I wasn't leaving the state of California I would totally sue them but they could stick the money that they owe me up their ass. read more

Okay so for starters I don't really write reviews, but I only do for the exceptional experiences that I have. With that being said I came to this public storage because I needed a place that was clean, cut, and quiet and I was skeptical at first with the recent reviews but that was not the case. I was helped by two wonderful employees that the public storage has to offer the two young ladies Manely & Maria who helped me find the perfect storage locker and even leaned in to spread some knowledge on how to organize my belongings. Overall experience was plentiful and great! Good Job to the employees who've helped me because I wouldn't have to write this review without their assistance read more

Horrible customer service. We got broken into, along with 3 other families. I've contacted two district managers at corporate, one of them twice. It's been well over a week and I have yet to hear from either one of them. I was told they'd get back to me within 24-48 hours. Furthermore, if 4 were broken into, why wasn't the police contacted right away? A customer had to do it. read more