This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

I just used this company to move my mom from the west coast to the east coast. She had lived here…read morefor 25 years and had collected a lot of stuff that she wanted to take with her. Mazi and his team made the move so easy for her. They came to her home, packed for her, and moved everything out from the third floor apartment to be palletized and shipped. Everything was wrapped so perfectly, down to the last light bulb. Her computer, dishes, pictures, furniture, etc. arrived safely, right to her door, on time and undamaged. Further, Mazi gave us multiple options for transporting everything, to make sure we got the best value and price. I can't say enough good things about this experience. Moving is so stressful to begin with, I highly recommend you let Mazi and his team handle your move from packing to delivery so you can relax and take care of the other details.

This shipping company is outstanding and very reliable. We had great service. We shipped a 100…read moreyear old antique school bell from Alhambra, Ca to Miles, TX to their Heritage Museum. They sent us pictures as the bell was being crated. They asked if we needed a truck lift for the delivery which we did. We will definitely recommend this company to all of our family and friends. Extremely satisfied as the bell reached it's destination today.

I've been a customer several times. This business has horrible customer service. For pre paid…read morelabels they will only accept packages depending on the size. I went to ship a package via FedEx but they would not accept the package. The older lady is rude and not helpful at all. Complete waste of time. Every time I come I tell myself to never come here again. I leave smh and wonder how they are still in business. Taking my business to the Fed Ex in south Pasadena instead.

Like the other reviews, it is what it is when you have few options in the area. You'll get a DMV…read morekind of experience. The Walgreens nearby is probably the better place for fedex dropoffs, and the 2 post office's nearby for USPS, and Main Street UPS for UPS of course, but I don't think there's another DHL service in the area..

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

I highly recommend! I have used him several times and he is the best!! He is responsive, reliable…read moreand always the best price!

I have isaac and johnny moved our furnitures. They are nice but the move was so stressful!…read more They left us without fixing the bed frames and they took out the fridge door without putting it all back together. (So I have no choice I fixed and assemble it by myself) We ended up paying $1,280.00 and the job was not even done! Scratches and dings on the fridge, dining table, dressers almost all of it have scratches!

Alex and his crew amazing! Thank you so much for bringing all my stuff over and helping me arrange…read morethings around too! Couldn't have done it without you guys! Thanks again! :)

Luis and Zol were amazing! They were hardworking and moved with intention to be efficient and…read moremindful of the furniture. There is an additional charge for any extra materials used. I had gotten a new rug and they were extra careful not to get it too dirty. Definitely worth the price!

UPDATE - 2/2/26 I wanted to update because ownership has…read morereached out to discuss this. THIS is how responsible businesses respond to clients. The new labeling system I complained about is in a trial period. The numerous complains I had about it were mentioned by other clients, and ownership has acknowledged the issues. They are as disappointed with the product as we are and are looking at solutions. I will restore the missing star because this is how you deal with issues. I've been a very long-time client - over 20 years - ever since they were Box Brothers, and were located at what is now Jeni's Ice Cream. I've consistently given them 5 stars - for attention, politeness, and always service with a smile. David Goodman kept his businesses running smoothly, always improving things. He was almost always at the Los Feliz location, up to the very end. A recent change in their package notification system has me writing this review. I removes any form of verification from the customer; there's no way to audit that we are in fact getting the packages we're signing for. Please read update as they are aware of the problem and in the process of solving it.

This place is so convenient, especially for returns from shopping online. Very hardworking staff. I…read moreliterally handed my untaped (but packed) return with the the untaped label and the gentleman behind the counter assembled it and sent it out that day. Cost to me: Zero.What more could you want?

The staff was fantastic! Easy set up, friendly and we felt safe with their "we've never had a break…read morein" declaration. Very clean too! We're very happy with Storbox!!!

Monica gave me a fabulous tour of the storage options, which was extremely helpful. The facility…read moreis impeccably clean and secure. The perk of using the truck over the first two weeks is super. I feel good renting space here.

This business is still terrible! I attempted to print out tax forms while the clerk persistently…read moreasked me when I will be done printing my forms. He then tried to charge me extra money for using my credit card - which is illegal in California. I told him because of the contract his business with VISA does not allow him to charge additional fees for using a credit card - he became furious and screamed at me to never come back. He did this in front of other customers along with the postal carrier.

I had a disappointing experience with the customer service at this store. There is a particular…read morecashier who consistently comes across as very rude in the way he speaks to and approaches customers. For instance, I once asked to use a small piece of tape and was told I had to pay a dollar for it, which seemed unreasonable given how little I needed. Every time I visit, he insists on charging a dollar for the smallest things. On my most recent visit, when I expressed my frustration, he told me, "Then go to a different store!" I left feeling very upset and disrespected. I would rate ZERO for this store!

If anyone deserves a 10 stars, this company certain would…read more Juan, Eddie, Henry were absolutely by far, the best MOVERS ever. I have my share of hiring movers, and I couldn't think of anything bad about them to talk about. They arrived on time, well organized as a team and structured. And most importantly, they all seem to enjoy and take pride of their jobs. I never have movers that actually were HAPPY with their jobs. They moved my furntures without leaving scratches or dents. They also took time to secure all the transporting items. They communicated with me every step of the way and will arrange furnitures in the fashion you would like ite. If I ever need to look for movers, they are definitely on top of my list.

I strongly recommend this company to anyone and everyone that is moving. I do so because I've moved…read moreplenty of times in past couple of years since I've have started my career. In doing so I've hired several different companies to come and help me move and have not been more satisfied with any other company then Smart Move (father and Son). I've had the worst experience with other companies and the workers that come move my home. They were inconsiderate and didn't have any respect for my furniture or personal items. Through all my moving I think that smart move is the best bang for your buck moving has to offer. It is a great piece of mind knowing that the people who move my house with Smart Move are the people who founded the company and own it. They take great care of my items and move with care. Very professional . Thanks guys !!