We felt very lucky to have Mr. Chad Puls leading our project. Even during his vacation, he stayed responsive and kept everything moving smoothly, from demolition, flooring, cabinetry, plumbing, and containment. Chad is direct, reliable, honest, and gets things done well. He listens, follows through, and communicates clearly when something is not feasible. With our tight timeline and dust allergy needs in our family, Chad coordinated negative air pressure containment with great care. We also appreciate Jorge advocating for these needs. He and Yiovani carefully covered every light fixture, cabinetry, fridge, island, and flooring, while adjusting the zippered entry location to help minimize dust exposure. Patrick and Pete handled the flooring professionally and with extra care, even carefully vacuuming the interior and exterior to help keep the home dust free after construction. Cesar and Ivan did a beautiful cabinetry job with everything fitting perfectly. Mick from Floor & Decor was wonderful to work with, and Christopher did an excellent plumbing job. The entire team was professional and supportive, and the project finished one week ahead of schedule. After 30 years of family renovation experiences, Chad and his team truly stood out. Our home looks fabulous because of their care and effort, and we look forward to working with them again. read more

I have used ProTech 3 tiles over the past several years at 2 different properties and have always found them to be highly responsive, professional, and thorough during every step of the leak detection, mitigation, and repairs. Chris and Chad in particular are diligent with communication with both tenants and myself. The end results speak for themselves and I will continue to have them on speed dial for any future needs. read more

I was referred to Protech for my water damage through insurance. Chad Puls and his team did an excellent job. They got my house back to as good as new and were highly efficient at doing so. I would definitely recommend their services and if any repairs are needed in the future, they will be my first call. read more

We had a water accident that caused us to have a good amount of our house needing repair. Fortunately we were introduced to Chad Puls from ProTech who was recommended by our State Farm Insurance Company. From the beginning, Chad was outstanding in reassuring us that all would be well. The expert craftsmen sent to help facilitate the repairs were outstanding and Chad made sure all was done in as timely and efficiently a manner possible. Chad and his great crew saw us through the demolition and total kitchen and floor redo with kindness as well as professionalism. We would highly recommend Pro Tech to anyone in need of excellent guidance and outstanding professional workmanship. The damage to our house ended with a beautiful new kitchen, new floors and very happy customers! Thanks to all the great people who helped Pro Tech make this a positive outcome! Thank you Kevin from State Farm as well. Joanne and Michael Shimpock read more

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Saw a leak, phoned Chad Puls, who I worked with very successfully a few years ago, during a large insurance claim This time, we decided to NOT go through insurance. Chris, at the helm/on the phone and directing, and Ricardo (Ricky), on site in my home, quickly responded and assessed the moisture in drywall, wood & marble. They were prepared to equip my house with fans and moisture wicking equipment. Promptly, after careful and calculating measurements for moisture, we were DRY. Chad, Chris, Ricky and Team are prepare to solve any issues, big or small. Insurance or not. read more

We had an insurance claim for house repairs and used Protech Construction spearheaded by Chad Michael Puls who was outstanding in his communication and coordination of all facets of the construction. Both he and the company were very attentive and understanding of our needs while also giving their positive input. We would highly recommend them to any one in need of quality work. Thank you Protech! read more

Almost done with repairing a hole in our house caused by a neighbor's car. Jesus has been professional and easy to work with. I like his style. Protech quality has been excellent. I will use them in the future for more house projects. read more

Larry, Yannis, and Jon just say whatever they think you want to hear. The days where no work was done far out numbered days where someone actually showed up. The costs were much higher than what we were told. Several of their crews complained about how much of a mess Protech was. We were lied to several times. Much of the work had to be redone because we could tell it wasn't acceptable. I am terrified of the things we didn't point out. Nobody cared about the work and there was little to no supervision trying to help. A friend had ServePro out at the same time and it was way better. read more

Update found alot of these staples in front of my driveway on the street like how is it possible to get it that far, on top of that I have a nail in my tire thank you guys! read more

Protech Construction - General Contractors Near Me - Anaheim, California

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Was having mold issues inside my condo and reached out to Protech to schedule an appointment with Chris to investigate. Eddy came to my condo and did a beyond thorough assessment checking for moisture leaks throughout the unit. He was there for nearly 2 hours checking every nook and cranny of the unit. At every point, Eddy and Chris were very patient with me to answer questions that I had. They have always been available to talk to me on the phone before and after the inspections to offer their feedback. Pro tech has great customer service and highly recommend them! read more

I have used ProTech Construction services four times in the last 18 months and across three properties that I manage and/or own. One property was in the process of renovation, one house was inhabited by tenants, and the other two were vacant rental properties. Each time that I used their services Chris was the lead technician with whom I communicated. Chris has always been extremely accommodating in terms of the written details of his proposals. When I have asked for adjustments to the wording on proposals, he has always made those changes willingly before asking me to sign them. Communication has always been very straightforward throughout the process of the initial inspections, remediations, any post-remediation, including photographs of completed work, etc. In each case, although the circumstances have all been unique, I have emerged from the process with a better understanding of what the issues were, how they were successfully resolved, and was provided with reports that would properly document the work that was done for future reference. As anyone who has gone through the remediation process knows, it can be a very stressful time and a lot rides on its successful execution. That is why I would like to commend Protech and especially Chris who has spearheaded all four of my projects for excellent communication, a willingness to answer questions along the way, and allowing me as a client to learn from the experience and become a better informed client. Did I mention courtesy? Above all else, that is a hallmark of a company who values its clients. I would also like to give a shout out to Garrett who has done some of the initial inspections, and who has also maintained equally courteous, helpful, & prompt responses. Thank youProtech! read more

Ok, so this is THE review to read. Let's talk about "doing the right thing". I worked with Chad, who was referred to me by our Allstate representative, in regards to something that we KNEW would not likely be insurance "claimable". We asked him to take a look at the wall in question, and he agreed to drive out to our home, and determine if he felt that any remediation would be required. He was on-time, honest and thorough in his assessment. Most importantly, he DID THE RIGHT thing. In a world, where everyone is looking for reliability, honesty and integrity, Protech Construction is a reflection of its team. And Chad is one of the best in the business. Thank you!! read more

I cannot begin to say enough good things about this company! I had to have a full kitchen and bathroom remodel. My shower pan failed and flooded my kitchen from upstairs. I had just bought the home and the previous owner hid a lot of water damage!!! Protech came in and put all my fears to rest! The team was professional and cared about every step of restoration like it was their own home. I was involved in all the decisions and if I had any concerns they were immediately addressed. The back office handled everything with my insurance adjuster so I didn't even have to deal with that added stress! Plus they found ways to save me money and I even had credit from everything once it was all done. I'm so thankful for this company of professionals because I'm loving my new kitchen and bathroom!!! read more

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It took several years to acquire the evidence that Protech Construction used identity theft to get building permits following an unauthorized complete demolition of my home of over 60 years. Permit applications are reported to the Assessor's office so property taxes can be raised. My mother died in 2005, but the permits were obtained in 2017. I was never given the documentation to support the demolition and supersede the engineering report that stated only one room in my house was in need of repair. I was provided falsified demolition documents; the company had no knowledge of the of the work order number nor of my address. Vince Paglia sued me for defamation because of the first review I posted here. He dismissed the case after four years of silencing me, but can reopen the case if he finds additional evidence against me. My insurance claim was valued at $48K. Paglia was paid more than $250K for "repair" with the cooperation of the insurance company, Contractors State License Board, Department of Insurance, LA County Public Works building inspectors, and the Assessor's office. I think I was targeted because my insurance policy had "generous limits", I am a senior citizen, and a lone female with no prior experience of negotiating a large insurance claim. read more

We had an ongoing water damage claim that exceeded two years. During this time we had met with numerous vendors in an attempt to get a resolution with our insurance provider Allstate. Vince was the only vendor who was able to get our damages covered through the insurance company. Vince was extremely knowledgeable with the insurance claim process and was able to navigate and guide us through this difficult claim process with ease. Vince was also professional yet easy going and kind. He continuously assured us throughout the claim process, his demeaner and expertise helped relieve much of our stress and frustration. Words cannot express the gratitude we have for Vince and Protech Anaheim. I highly recommend Vince and his team. read more

Highly Recommend this company. Very well satisfied. Only one thing, i have not received my Lein Release at time of this review from Eric Hansen. Protech Construction was a network contractor from my Allstate Insurance Agent. After estimates from several Contractors, I chose Protech to do the job. I signed the Contract with Eric Hasen, a project manager Marion Miller did a very good job in executing and got the job done before quitting his position at Protech. read more

Though my home was not in the middle of the Palisades fire zone, it did suffer considerable ash and soot damage. Dealing with our insurance company was very difficult and drawn-out, but Vince Paglia and Bubba Urdan were great. Their team came over to the house and documented all of the damage throughout. Vince and Bubba were very thorough and methodical in their approach and along with Chris, my project manager, they were great at lining up the various sources needed for our remediation project. The only barrier to the complete success of this project was our insurance company and their foot dragging, however Vince and Bubba worked with the obstacles which they had to deal with and showed great patience. I have to commend them for their great ability to communicate not just with us but with our insurance adjuster, which was absolutely necessary for the excellent outcome that eventually followed. I would say that Protech went above and beyond in resolving our issues. read more

I cannot agree more with all the awful reviews. Their worksmanship is awful and they were recently issued a citation by the contractor board in December 2019 for their shoddy work. I uploaded the picture of the citation against their licensing board number 485114. The citation is for "departing from trade standards". Don't say I didn't warn you. There's a whole blog about how they work with your insurance company to do poor minimal work and because the insurance pays them directly and everything is behind the scenes and you really have no say and are powerless. They charge your insurance for a bunch of things they never end up doing. Instead of being their customers advocate they kiss insurance's butt to do poor quality work to save them money, ruin your home, and then they are unethical as heck. The name of the blog with someone's really scary experience with them is pullingthreadz and they have several similar complaints on BBB. Do your research and check them out. My project manager Norbert was a nightmare to deal with. Rude and organized, never kept appointments. And the owner Vincent was even worse, absent, with a short fuse. Avoid them people. The citation by the contractors board for "departing from trade standards" speaks for itself read more

Highly recommend, without hesitation. Vince and his team are all super helpful, responsive and straight forward. I bought an older home that needed a lot of renovation and Vince has been a lifesaver. He is open, honest, realistic, understood my goal and has helped me achieve it. It's hard to find someone you can trust and rely on, especially in these busy times where contractors are hard to secure. Thank you Vince! I don't know what I would do without you! read more

**** BEWARE of this company! They are run by money hungry crooks that can't even do the work right !!! ***** So let me sum this up, my parents home was caught on fire , our insurance company recommend these people to do the job and fix the house. Fire was around March 2020, construction didn't start till around January 2021! That's not even the beginning of it ...... the work of this company is all Mickey Mouse! The paint , the flooring , the doors , all of the work that has been done has all problems. I haven't seen anything done right by this company. Not only that, they have stopped working on my parents house because "we owe them money, when they just keep asking for ridiculous amount of money from our insurance for what work!?! " example.... $72,000 for roofing and a tent covering prior before the work was started , how in the world do they come up with these numbers ? My parents house was supposed to be done months ago and we are still in the middle of this mess ! They have not come to the house now for weeks because they keep demanding for money from our insurance. To the owner Vince of this company, Larry and Norbert you all should be ashamed for what you are doing to my parents !!!! SHAME ON YOU! This review is very real and I wouldn't be writing this for nothing. I have a lot more to say on the work they have done and so much more but this is very minimal ...... ******Just please do yourself a favor and keep away from this crooked , money hungry, Mickey Mouse of a construction company Pro tech is !!!! ****** PS- I will share pictures of the terrible construction work they have done at my parents house next time I'm there to visit. read more

What a nightmare it has been for me to deal with this contractor. They are incompetent, unprofessional, unethical and sleezy. It is no wonder they are pending disciplinary action by the contractor board and have received multiple offenses by the board in the last few years for very bad worksmanship. Just look up their license number before you hire them and read all the offenses they have received. My insurance Liberty Mutual referred me to them. I understand why now. Who better to save the insurance carrier money than the master of all shortcuts, owner Vince and his company Protech construction. My project got so many citations and stop work orders from the City of Redondo Beach. I put some sample photos of the sloppy work they do in the review. Their deputy inspector wasn't properly credentialed and the City of Redondo Beach rejected their report. They busted a water line while working and I have a video of water going all over my front yard at full speed. Vince kept yelling that it's my water lines fault but I just watched with my own eyes that all their workers were stepping so carelessly all over my sprinkler system. In order to save money and not hire a licensed plumber, he also tried to have an stucco subcontractor work on my water heater during construction and damaged my $1000 Rheem water heater in the process and then blamed the manufacturer and asked me to have them fix it when it was a relatively new water heater that was working perfectly fine until their subcontractor without a plumbing license tried to work on it. And in the beginning of the project, Protech demolished all my stucco on my exterior walls and didn't put any barrier to protect my home or belongings. Imagine I had to argue with him to put wood panels to protect my home now that it had no walls so racoons, skunks, insects and even intruders wouldn't just get right in!!! It was utterly shocking. In order to save money on paying for wood panels, he wanted to expose my home to the elements, insects, rodents, and intruders. Vince and Protech also wanted to dump all the demolition debris right on my front lawn and green grass. I had to plead with my project manager that construction debris doesn't belong on my front yard where it will damage all my landscaping and after so much begging, Protech finally brought a dumpster for all the debris. My engineer had to teach Protech so many basic things like properly replacing wood subfloor so people do not fall through while walking over it. My engineer was shocked that they did not know how to accomplish this very basic task. They made so many unnecessary cuts in my subfloor because they were simply too lazy to do the work under the house (see photos). Their sloppy work caused so much collateral damage to the interior and exterior of my home which still makes me cry so much. The most basic common sense things they don't know how to do. It was absolutely exhausting dealing with all the shortcuts, and an absolutely horrifying experience overall. Too bad I cant upload videos here but I also have videos of the owner Vince screaming profanities at myself, and the city inspector because he was frustrated that he could not use all his usual short cuts to rip off homeowners. He even had the nerve to tell me one time why I am watching his workers. Well I did not want to end up like the woman on the pullingthreadz blog who ended up with an uninhabitable home after what he and Liberty Mutual did to it. I am an elderly woman and I still am so traumatized by how Vince verbally abused me with his very short temper and how Protech physically abused my home with their incompetence. Do not trust Protech with your precious home. It wont ever be the same. read more

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We hired them per insurance recommendation 3 months ago. We're still waiting for them come cleanup We had a water leak in the kids room. Protech was one of the companies listed by insurance. Jeremy came right away and acted like he had our best interest but he turned out to be a con artist. Protech team constantly lies and goes MIA for weeks except when they want money. It's been months and they haven't even assigned a project manager. Worst part is, they quoted the project really low to the insurance company just to get the business; the amount approved was so low that no one else would do the work. Stay away! read more

We highly recommend ProTech, Vince and his team! Jeremy was our project manger, he was very responsive with each and every phone call. We had a slab leak in our bedroom and all the hardwood floors in our home had to be replaced. We had to move into an Airbnb for an entire month. It was very stressful. However, ProTech was trustworthy, professional, and empathetic to our situation. Jeremy and Vince provided valuable assistance and input to expedite the whole process with our insurance company. Above all we appreciated their honesty and integrity working with us. I highly recommend ProTech should you ever need help with Water, fire or construction needs. Thanks team! read more

Protech Construction - Before - General Contractors Near Me - Anaheim, California

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Our insurance company referred us to Protech construction to handle a major flood at our home . Staff and customer service was superb and quick to respond . More importantly they were able to work with the adjuster and get the funds needed to restore and complete our repairs. Highly recommend this company . Much appreciate the honesty of workers and management. Thank you for the services provided on timely manner read more

We were having our kitchen redone and our contractor (not protech) caused a leak under our sink by not turning the water off. Chris and Protech were extremely responsive. Explained my options clearly and had someone out to assess our situation ASAP. If you're calling this company it likely means you have a big problem, but they immediately provide peace of mind because they know what they're doing and act fast. Our situation could've been much worse but Protech made the process easy, acted fast, and dried everything out for us. Highly recommend this company. I hope I never have another leak this bad, but if I do I know exactly who I'm calling. read more

I had a water loss at my house. We used Protech for the reconstruction. They did an amazing job. The project manager was so on it! The owner Vince Paglia was great. Communicated throughout the entire project. Would definitely recommend them to anyone! Thank you Protech! ~Amy read more

Protech helped us with a remediation issue at one of our properties. They were out there SAME DAY to assess the issue and back the next day with a solution!! Super fast professional service! Highly recommend using them for any issues!! Can not say enough about how amazing and easy it was working with them. read more

Protech worked on my mom's house after she had a huge slab leak. We have nothing but good things to say about the company and the work that was done. Communication was great and they were fast and efficient. My mom is extremely particular with the work that's done on her house and protech was able to ensure great work without any stress or complications. read more

I had a slab leak in my home and there was major damage. I needed someone to help me in determining what steps to take. The water had come in underneath the floors and traveled through the house. It was determined that everything needed to be taken out. My kitchen cabinets. My granite, my sink , all my appliances and all my flooring in the bottom floor since I have a two story house. I was so frustrated having a major disaster and I needed direction in how to proceed with this project and wanted someone with knowledge to help me and good workers to do the work. Mr. Paglia came to my house and right away directed me in the right direction. He explained everything that needed to be done and the process of steps that would be involved. He is knowledgeable and so very patient in answering all my questions. He has a great staff of workers. They came in at every stage of the project and did excellent quality work. He addressed any problems that came up and found solutions I was happy with. I would highly recommend Protech Construction located in Anaheim,CA. Mr. Paglia and staff made a very difficult situation much easier . read more

5 STARS!!!!! I worked with the owner, Vince, after I had a small kitchen fire. He was extremely professional, courteous, and did a fabulous job on my kitchen, master bath and wood floor remodeling project. His entire team was so nice and pleasant to work with and did outstanding work. In fact, I ended up selling the house after the remodel and it sold in 2 DAYS, thanks to the gorgeous kitchen and master bath remodel. I plan on using this company again for future projects. Vince goes above and beyond and is a pleasure to work with. read more

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Protech has been amazing. Very professional and helpful. Norbert is awesome. We had our hardwood floors installed by them. Floors got damaged outside of warranty coverage. And Protech and Norbert still honored the warranty. Great team and very thankful to protech for everything. Complete God sends read more

ProTech Construction is a top notch A-Z company. My house was completely gutted down to the studs because the upstairs laundry room flooded the entire house. Vince took the time to listen, took care of the details and did a excellent job negotiating with the insurance company. Blaine kept us informed, ran a tight schedule and kept the project within budget guidelines. Jimmy did a excellent job on the finish work and took care of final details. Adam had excellent saw cuts and fit all cabinets in nicely. My wife added some upgrades with designer finishes and the work came out great. Everyone at ProTech Construction was friendly, professional, knowledgeable and did excellent/quality work. We love are new floors and counter tops. read more

I recently just had back surgery and have been staying at my girlfriends to recuperate. Looking outside her sliding glass doors leading to her patio I noticed one of her main overhang beams {16 feet long} was sagging and literally ready to break in half. Should it have broken it would have smashed through windows it would have been catastrophic. There was nothing I could do because of my surgery so I went online for help. I reached out to three different companies, and only Chris from Protech got back to me in about 15 minutes and apologized for not getting back sooner, which an apology definitely was not needed. This was at 2:00 in the afternoon. He was able to line up his crew to come by her house the next day between 8:00 and 9:00. Right at 8:02 Ricky and crew showed up and within an hour and a half had the been shored up and completely safe to be around. I could not be more grateful for making her place safe. Another crew are going to come by in a few a days to replace the been. Protech was quick, efficient, professional and courteous. Chis and his guys came through with flying colors! I would definitely recommend them for anything you might need construction wise. I would use them in a heartbeat. I could not have been more impressed!! read more

We would like to compliment Vince Paglia, President, and his team at Protech Construction & Restoration, Anaheim, CA. Our insurance company assigned Protech to do the damage estimate at our home after we experienced flooding in two areas. In just a few days from this assignment, Vince responded and did a thorough walk-through, explaining the damage/remedy to repair. His estimate was very detailed and professional which we and the insurance company promptly approved. Vince also directed us to several building suppliers which had excellent product and customer service. On one occasion he went with us to the supplier and walked around with us explaining material options. We visited Protech offices. The staff and office were extremely impressive. Vince has done an outstanding job training staff and building a strong company and culture. Although we did not use Protech for water damage remediation or restoration we would not hesitate to hire them. Our decision to direct restoration ourselves because damage was not extremely extensive and we already had a network of contractors who knew and worked on our house in the past. If you need a good general contractor or water damage remediation we strongly recommend Vince and his team at Protech. read more

Protech Construction did the interior demolition of my home after it caught fire on June 5th, 2021. My bedroom burned to the ground and the entire house was smoke damaged. Vince Paglia was very professional, responsive and handled this job in a timely manner. They removed all smoke damaged rafters, wood and all that was necessary so that Servpro could do their smoke, fire and mold remediation afterwards. I highly recommend Protech for your Construction or demolition needs after your home or business has suffered fire or water damage. read more

Protech remodeled our entire home, very easy to work with, I highly recommend. Thank you for the amazing service!

We had an emergency at one of our properties last month in Downtown HB late night/early morning & Protech was on the job first thing in the early morning, professional & quickly! We had a acid spill from a tenants garage which was leaking to the street and the fire dept., City of HB were out and we were able to Hire Protech to do the clean up! They are highly recommended and we will use them in the future if we need this service! read more

I am sorry I thought I had already written a review. Allstate recommended several construction companies & my Granddaughter Joi helped me decide which company to hire, so we decided to go with Protech which turned out to be the best. We signed the contract with Eric Hansen and he saw that everything was taken care of properly and if there was any problem it was quickly resolved. The sub-contractors all did a good job. After a year i had a problem with my vinyl floor that was installed in my living room, I contacted Eric Hansen & he immediately went to work to have the floor repaired, he sent the original floor man Ramirez back to repair the floor in a timely matter. Eric, I want to thank you again for helping this Senior Citizen. Sorry I am late but highly recommend your company. read more

Protech was suggested by my HO insurance company many years ago to remedy flooding caused by a burst washing machine hose. The remediation fans, dehumidifiers, mold service, etc. were handled professionally and with frequent updates to me from scheduling and management. Earlier this year I had to make a claim, this time for damage caused by a wetbar shutoff valve leakage. I called Protech again, and again I was satisfied with their approach and completion of the job. A small portion of foot molding was left unrepaired, but Eric fixed the minor glitch rapidly and with no pushback. Yes, I would rely on Protech for any future remedial construction/repair. read more

If you have a choice on who is going to do your work, you are better off not calling Protech. In December of 2016 we had a water leak in our downstairs. The water damage affected the entire 1st floor; cabinets destroyed, floor had to be torn up and all but 2 walls needed to be cut and removed 2 feet high. In March Protech was hired to oversee the job of drywall repair work and painting, new flooring, and new cabinets with new appliances and countertop installed. Bernie Romej is the project manager. It is now October and I am still missing cabinet doors, the countertop has not been installed as well as the appliances. 7 months after Protech started this job and I still don't have a functioning kitchen. Bernie is filled with excuses, no returned phone calls at times, and forgetful scheduling. I have had my fill of no shows where I have had to cancel work to stay home waiting for these different contractors to show. The jobs (projects) between the drywall, flooring, cabinet, countertop and installers are taking weeks if not months before the next crew comes in. The longest period was over 2 months of nobody coming to finish the floor or the cabinets. Typically, a good project manager has the contractor start a job as soon as the the other contractor has finished. Not Bernie. Bernie at one point told me he had 22 different projects he was managing........... One time the flooring people were suppose to show up and didn't. Then they showed up and didn't have enough material, one time they even showed up and didn't know that they had to do a different area because Bernie didn't communicate this with them. Another time the people doing the cabinets came with the wrong size cabinets - they were too large and didn't fit in the kitchen. Guess who was doing the measuring - Bernie. So all the cabinet work stopped. Weeks went by before they ever came back - as a matter a fact I still have those large cabinets in my backyard because they did not take them with them. So now I am storing their junk as well as left over product they didn't use. I am still waiting for an opening to be cut so we can use a cabinet. Because the plywood for the counter top is screwed into place I can't get the large items that were placed in the cabinet before the plywood was placed on top and I am waiting for 4 cabinet doors - It has been over 3 months waiting for some of the cabinets to be installed while some of them were already installed. Now we are waiting for the countertop to be installed. They came out and told me it was going to be installed on a Monday, that Monday changed to a Friday (last Friday). Bernie had called and told me that they wouldn't be there to install the countertop because they didn't have all of the product and would have to reschedule to this Friday which is today and guess what? They came today to take more measurements and to take the sink to make a template so they could cut the hole in the quartz for the sink. They told me they would be back - that was at 10:30 this morning. It is now 4:17pm. Guess who is once again not getting their countertop - ME! I had called Bernie at 2pm today to ask when the fabricators were coming back. He told me he would call them and then call me back. 45 minutes later, I had to call Bernie because he had not returned my phone call. His reason - they hadn't called him. I asked to know who the fabricators report to, Bernie said they report to him. I Bernie who did he report to and he said the owners. I asked for the name of the owner and the phone number so I could get someone to talk to the fabricators about getting this work done. Bernie said the owners are out of the country....how convenient! I am BEYOND frustrated. The lack of authority, professionalism, time management skills, communication, incompetence and getting this job done in a timely fashion is more than enough reason for anybody who is looking to hire this company a reason to take their business elsewhere!!!! read more