I can't say enough good things about Elite Restoration. We had a water leak and they were out assessing and fixing the damage within 2 hours. Their techs Roger and Robert were polite, courteous, and got right to work. I was impressed with their service and felt like they provided excellent customer service. read more

This company is a nightmare to work with. I could sit here and list every one of my grievances but it would take way more of my time then I want to give to this company anymore. If you are looking for someone to do a bad job on wainscoting they are your guys. If you are looking for someone lie to you continuously and give you every excuse under the moon this is your company. If you enjoy being told over and over again that they will call to schedule you in just as soon as they can and then not call this is your company. They replaced wainscoting in 3 of my bedrooms and all three have this horrible line in multiple places in all 3 rooms. I have been trying to get this fixed for 3 years. I have held my tongue saying anything about this company for 3 years because I needed them to come and fix their work, but it seems they do not stand by their work and I am done trying to get it fixed by them. Life is too short. Mercury Insurance recommended them to me and one of the biggest lessons I learned is never go with the company your insurance company recommends. They are not looking out for your interest but trying to get the job done at the cheapest price. This means you end up with companies like Elite Restoration & Construction Services. read more

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They were contacted after water damage because they are recommended by Mercury Ins. When I followed up with them to start remediation, they never called me back so I had to find another company. Cut to needing to have restoration work done and Mercury required an Elite estimate. They grossly underestimated the work needed just to be lowest bid. The estimator was very dismissive when we told him we would also have another company bid and refused to discuss his estimate. They intentionally underestimate work to get the job knowing they'd go back to insurance for additional items once they got the job. HORRIBLE customer service and honestly, shady practices. read more

Elite restoration and construction is one of the most corrupt businesses in Southern California. The date was 7-24-25 I had a main water burst in my house and my insurance through Costco, AMERICAN FAMILY INSURANCE referred me to them. That in itself is a conflict of interest because it is a scam to bait the insuree. A bit about myself , I've worked in law enforcement for over20 years and I know a scam when I see it. The work that elite restoration and construction provided was sub standard at my house to say the least . They cut every corner. They used the most inferior products from home depot. They also did not finish the contract work.. They abandoned the job, when they realized I knew they were scammers and conducted fraudulent business activities. They hire unlicensed and perhaps most likely undocumented workers to do the job, to maximize their profits. That is very unfortunate. I have video and photos to corroborate my statement. read more

Pipe burst in one of my bathrooms and the repairs were moving slowly and quality and reliability were rapidly falling below par on the contractor's side (Kris Ucker from Golden State Water Damage). After some back and forth and finding out the contractor was arrested I had no choice but to switch companies/contractor. Enter Elite Restoration! When I spoke to Leila about our repairs and our sour experience with the previous contractor, she made it her mission to deliver the best experience possible! Her knowledge on the indisutry, the materials, the work, and her costumer service is beyond superb! She definitely brought to the table a sense of care for the project going above and beyond making sure everything ran as smoothly as possible. Her professionalism, reliability, and knowledge def made our experience one to brag about. We couldn't be happier with the finished project all thanks to her! Thank you Leila! read more

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This company is a scam! I'm with Dani B. I'm glad I did not sign a contract with them. Tried to tell me he was doing one thing and behind my back was going to do another he did not know he was on speaker (Courtney). Do not contract with this company. And his attitude was horrible! read more

Great service repair to under the sink water damage was completed to my satisfaction Jose was handling all communications between us and are insurance Mercury he really did a great job keeping us updated made himself available onsite to answer questions and assure things were going as expected very professional but not stuffy after the initial encounter I really felt good about this company doing our repair as Jose displayed confidence in the service quality and value Elite Restoration offers thank you to Jose and the team members as the repairs met our expectations from start to finish it was smooth yes it was happy customer keep up the good work Vera and Sandra J Fuentes read more

We had a water damage insurance claim. Elite Restoration is a preferred contractor with our insurance provider. Shelby and Tyler were available over cell and email. Process was completed well and timely. One of the easier dealings I've had with insurance repair. Thanks read more

We had water damage from past rains and a leaky roof. We had the roof replaced and Elite Restoration came in and beautifully and quickly restored our home Brock was our representative and was on top of every aspect of this job. He kept us informed of what needed to be done, when the workers would be here, what the insurance covered etc. I have never had anyone working on a project in our home as quick to respond, organized, and all around delightful to work with! I highly recommend this company and hope you get Brock to work with. read more

My condo was flooded when my neighbor's refrigerator malfunctioned. I had to go through months of insurance paperwork. Finally my insurance company referred me to Elite to do the repairs. When I met the project manager, Leila, I knew I was in good hands. She was very professional and friendly. She provided me with a reasonable estimate and stuck to it. No surprises. Her timeline was accurate. It was so easy to get a hold of Leila and the folks at Elite. They answered all my questions quickly. Elite helped me through a difficult time. If you need repairs done - I recommend Elite! read more

this company is a scam!! they will take money from insurance and tell insurance they have completed a project that they havent!! absolutely horrible!! allan is a liar and scam artist. will be reporting to the better business bureau!! read more

I had a water heater burst in my garage and Brock Colburn jumped into action. He did an excellent job and was prompt, never late, and answered his phone whenever I called. I highly recommend this company. Brock also helped me with assuring the timely completion of tasks for other service workers on the job. Ask for Brock! Susy read more

Last Thursday I walked into my house after being away for about 3 1/2 hours to witness a most unpleasant surprise: the entire first floor of my home was flooded with water that in the tile area measured 1/2" to 3/4" high. I walked around to first examine what area had been affected -the entire first floor. I called my handyman who instructed me to turn off the water supply to my house and to call report it to my insurance company immediately. He then came over immediately. He found the culprit - a pipe in my downstairs bathroom- and turned it off. (Rick Villegas has been helping me as a handyman for the last 12 years.) My insurance company -California Casualty- immediately told me that they would arrange for a Restoration company to provide me with emergency services that very evening. That very day I received a call and a visit from Elite Restoration & Construction Services. They have been at my home every since working to return my home to normal. To date, the President of the Company (Devin), 2 supervisors (Tyler & Daniel) and crews including Octavio, Omar, Robert, Omar, Robert, Pasco & Albert have all been in my home working to restore my home back to Normal. They have been PROMPT, PREPARED, PROFESSIONAL, POLITE & HIGHLY EFFECTIVE! They brought machinery in and soaked up as much water as possible, raised the rug & the pad below it in what appeared to be the affected rug area left huge fans on for a day and a half, to dry the first floor that had both tiles and rug. At the end of the day and a half, they returned and carefully examine the entire area affected. In order to do so they cut through the dry-wall along the entire wall. Where they found dampness in areas not initially identified, they cut the dry way and found that there was no sign of mold. They again left the huge fans on -this time for 2 days and came back yesterday, Monday. At that time they measured wooded areas visually & with a special to confirm the absence of mold. They also isolated with plastic sheets and a zipper every individual area -bedroom, bathroom, dining room, kitchen & kitchenette & the family room and sprayed each with a save environmental mold preventative. This morning -Tuesday- less than a week since my unpleasant discovery, Daniel came over to take measurements and inspect the work that had been done by the Devin, the crew and Tyler, their supervisor. He briefed me on his findings and indicated that he would be forwarding a report to my insurance company. The work of Elite Restoration is yet not complete, but I am impressed with the precision and quality of their work. I recommend them to you without the slightest hesitation and will be updating this review once the restoration is all over! THANK YOU VERY MUCH ELITE RESTORATION! read more

It's sad that I had to post the issues on Yelp to get any results, but the company put Brock on the project and he got it done, so I'm upping this a couple of stars. They did a nice job and Brock was great with communications and follow-up, something this company seriously needs to improve on. read more

I had a water leak in my kitchen. Elite came out and did the estimate and got it to the insurance company same day. Brock came and brought all the workers to get the kitchen cabinets rebuilt. I am happy with the end product, Brock was great and kept in touch and kept me up to date on the timeline. Thank you Brock read more

Elite Restoration, is very difficult to work with. They do not return phone calls. I tried to reach out to them multiple times after first contact. The never seemed to respond. It seems they know they have this problem because in one of their representatives voicemails it says if I am not giving good service please call my manager Devin and then lists his phone number. Devin admittedly was better, at least he would text me, not sure why he didn't want to talk on the phone. My last message from Devin was a text message on June 28 saying, "Hello damien, wanted to update you we are still working on the repair estimate with the subcontractor. We will have another update here in the next one or two business days." that was on June 28 it is now July 28 there was never an update in the next two business days nor any update since. I went with Elite Restoration because that is what my insurance company advised. I highly encouraged everyone not to use Elite Restoration. If your insurance company recommends them do not go with them. read more