Expert professionals who deliver. This has been the most smooth experience to remediate and repair my utility closet after the upstairs unit's hot water heater soaked my utility closet and destroyed my furnace. Everyone is super knowledgeable and want to help. The process just moved along and is now complete and better than new. Active Restoration shows up on time, responds to your phone calls and all in all does everything to satisfy you. I will never use anyone else. What started out as a drip turned out to be a major leak that took 3 months to remediate and repair. I honestly did not feel any "construction" pains. They are the ULTIMATE BEST! read more

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I contacted Active Restoration as soon as we had saw the water leak, it had just happened. It came from an upstairs bathroom into an entry way door frame downstairs. They sent out a project manager first thing in the morning. He assessed it then they got started as soon as possible. The project manager explained what needed to be done and where the machines would need to be placed. The team came out and set up the equipment to start the drying process and had closed off the areas with plastic covering to contain it all. They came everyday to check progress. Once they assessed every area to make sure it was dry they were able to send out their own reconstruction team. They did a fantastic job of patching the areas up and matched our paint exactly. You can't tell anything had happened. Each team member that came out were very friendly and clean and answered my questions or was able to find out and respond back to me promptly. I was very pleased with the service and staff and transparent invoice and ease of payment. We'd definitely use them again in a heartbeat, hopefully won't need to, or would recommend them to everyone. read more

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Kevin was extremely helpful, even about fixing mistakes a previous contractor made. Kevin made sure I knew that was going on and that ai understood the scope of work. I appreciate is friendly demeanor and making sure the job was done correctly! read more

I hired Active Restoration to fix the damage from water leak on the ceiling of my kitchen. They were extremely responsive and helpful getting the job done in a timely and professional matter. It always sucks when something has to get fixed like water damage, but it makes it easier when the company you hire is solid like these guys. Will definitely be using them again if something else happens in the future. read more

These guys were amazing! Kevin had a crew out here within hours. Todd, Javier & Trevor worked late to dry out our kitchen, set up fans & remediate mold. They isolated the area, cleaned up and quickly found the source of the leak. They were fantastic communicators each sent me text messages with updates and photos as they worked. Kevin worked with our insurance company directly making the entire stressful unexpected situation much less stressful. read more

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What a blessing to work with this exceptional team. Kevin, the owner, was very quick to respond to my call and listen to my situation. He walked me through the remediation process and then connected me to one of his team leads named Todd. Todd gets an A+ for communication. He will keep you posted on the status of the process and will answer literally any question I had. Javier, one of the project leads always went above and beyond to be sure the containment was tightly sealed and to keep the project moving. The team also included: Armondo, Rob, Ricardo and Charles. These guys are so professional and treat your home like it was theirs. They show up on time, are good at what they do, and clean up well. I will never work with ANY other restoration team and will ONLY recommend them. Thank you for all of your reassurance throughout the project, the absolutely fabulous communication and the way you expedited my project. I really appreciate it. You are a Godsend! read more

Active Restoration - Perfectly tight containment - Damage Restoration Near Me - Irvine, California

Just started a remediation and restoration project with this company. A shout-out to Project Manager Carlos for an early pleasurable experience beginning from the initial inspection and into the remediation part. He handled the initial encounter well and showed much sensitivity and care. Response to the leak and initiating the remediation has been excellent and is ongoing. Will update this review as the project goes along. read more

Highly recommend. They are responsive, kind, quick, and they arrive at the time they say they are going to arrive. They explain what's going on and they completed the work when they say they would, if not, they would update us. Our issue was We had a slab leak. We noticed the carpet was randomly wet. Then saw the wall/baseboard damage. read more

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My house got water damage and mold in Oct 2023. I reached to Kevin who is owner and his team did a wonderful job on mold removal and water damage clean up within 24 hours. Since the service was needed as soon as possible regardless the home insurance would cover it or not. They were able to offer me the option to pay out of my pocket with reasonable price and excellent service. After that, Kevin took care the whole process from file to follow up a claim. I am very happy since my house is mold free and Active Restoration took a stress out of me when dealing with bad insurance company. read more

Our HOA company hired Active Restoration to perform water damage mitigation and reconstruction. Throughout it all, the teams (lead by Carlos and Christopher) were very responsive, showed up on time, gave accurate forecasts of how long the job was going to take, and were available to answer all questions we had. I'd highly recommend them! read more

I had a pipe burst in my kitchen that caused quite a bit of water damage. I was extremely overwhelmed and distressed about the entire ordeal once I realize the magnitude of the water damage. After calling Restoration 1 and speaking to MARCOS, he sent his team out to begin the mitigation process. JORDAN and MARK came out and if I could give this team 100 stars - I would. EXTREMELY PROFESSIONAL + EXTREMELY CLEAN + CONSIDERATE of my home. I've had prior slab leaks and I've worked with other companies and realize that this company is definitely at the top of the food chain in terms of professionalism. They tented up my kitchen to protect my family and pets from the heat, debris and chemicals used to mitigate the damage. They were always on time and courteously called 30 minutes prior to arriving. They made sure they had their shoes covered upon entering my home or covered the floor. And to my disbelief, professionally packed up and removed all my personal belongings in my kitchen and dining room, prior to the demolition. They went above and beyond my expectations. Marcos was unbelievably helpful with dealing with the insurance company. I highly recommend this company, you will not be disappointed! read more

Armando came out and did a fabulous job taking out the water and mold damages in 2 closets. He was very neat & organized and communicated well about the steps ahead. What a Blessing you have such a great worker Armando. Thankyou so much. Palm Island; Pam C Fountain Valley, CA read more

We had a washing machine issue the Saturday of Memorial Day weekend. I called Todd at Restoration 1 and he immediately put me at ease, walked me through the process, and arranged to have the team on site later that same day. Javier and Armondo were incredible! They explained to me exactly what they were going to do and were incredibly professional and careful to make sure the water damage was treated. I felt like they genuinely cared about making sure our house was taken care of. They came each day to check on progress and I always felt like I knew what was happening. They handled our interactions with the insurance company and the independent adjuster, which was a huge relief. I would 100% recommend them! While I hope no one ever has water damage, if you do, go with these guys! read more

After experiencing a severe flood in our laundry room which spilled into the adjacent bathroom,Restoration 1 came to the rescue. They sent us their top brass, Javi and Armondo who worked super hard and super fast to clean up the mess the laundry machine left for us to tend to. They even threw down with our insurance company in order to get approval for HEPA filtration machines since my wife is pregnant and the last thing I wanted was her to be inhaling any fumes, dust or anything else that comes along with construction work and/or this particular mediation work. Javi and Armondo were very thorough and explained every step of the way. They got everything dry and ready for the rebuild as soon as humanly possible. I am absolutely blown away by their proffesionalism and attention to detail. If you have any kind of problems, rest assured they have you covered. read more

I cannot recommend this company enough!!! They were truly a life saver for me. Kevin and his team were the BEST part of a tough house situation for me. Dealing with water damage, insurance, and contractors unplanned is generally not easy. However, the one relief I had was finding Restoration 1 and having their help through the ENTIRE process. They were super responsive and communicative every day. This was my first time dealing with such house damage and they graciously explained every single thing every step of the way and made sure I was never in the dark. The guys were all so easy to work with, punctual, and clearly experts at what they do. I honestly don't know how I would have stayed sane during all of this without them! By far the best find! read more

I cannot say enough good stuff about this company. They came in did an amazing job. They provided guidance, support, and information throughout the whole project. I hired Kevin and his crew after we had terrible experience with another local remediation company. I am so happy I found Restoration One. I would highly recommend them to anyone. I cannot imagine going through the process of a water damage with anyone else. These guys were professional, communicative, supportive, and knowledgable. I would hire these guys again if needed and definitely recommend them to others. read more

These guys were awesome! I had a pipe leak right before my house is to close in Escrow :( Had leak fixed but damage was already done. Anyways I contacted Retoration 1 and Kevin/Todd sent a crew out quickly (Javier/Armando?) And they went to work! Isolated the damaged area and setup fans to dry before demo. They are professional, friendly, efficient, clean and very responsive. Answered all my questions and I am confident all was take care off. Hopefully you all don't HAVE to use them, but if a water mediation company is needed, please call them ASAP. read more

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Restoration 1 did the drywall work for me when I had a recent slab leak. They were organized, kept me informed and very friendly. I worked with Todd, Javi and Armondo who all were wonderful. They made a horrible situation for me much better. read more

Impeccable customer service and extremely knowledgeable! This company has the benefit of a top notch General Manager ( Kevin Stout ) . I am a Certified Property Inspector and if you require restoration services in central OC I highly recommend Restoration 1 ! I cannot stress enough the importance of having qualified restoration specialists when disaster strikes your home or business! Thank you Kevin! read more

My downstairs bathroom drywall sustained some water damage from the leaky toilet. Todd came by right after the phone call and assessed the damage. He is professional, courteous, knowledgeable, and helpful. The demo and dry out were done the following day with Todd's team: Javier and Armando. Both young men were equally courteous, professional, and knowledgeable, and they assured me I was "in good hands" - which I definitely was. Todd was communicative and kept in contact with me throughout the entire process which I appreciated very much. You WILL be in "good hands" when you work with Restoration 1 of Central Orange County. read more

We had problems with our water heater and Restoration 1 arrived super fast, set their equipment and next day Kevin the Owner made sure to stop by himself to check on the progress of the drying process on the walls and floors . Kevin spent time making sure everything was to the standards explaining to me every step and made me feel at easy and calm! Kevin is hands on the job, humble and great personality! I truly appreciate everything Restoration 1 did for us. Thanks Maria read more

I can't say enough for Kevin and his team. He and Marcos provided us with outstanding service throughout this project. A water heater leak left two bathrooms and a utility closet in need of significant drying. We worked with them for nearly a two week period. They were consistently professional, punctual, and very considerate of the needs of our family. When we experienced delays due issues outside their control, Kevin contacted other vendors on our behalf and helped expedite the entire process for us, which is above and beyond in my book. Hopefully, we don't have another need for their services soon, but if so, I wouldn't hesitate to use them again. These guys were terrific! read more

Marcos and his team did a great job. I had a lake under my house and let's just say the smell was less than pleasant. They were quick and most importantly really really clean. These guys have garbage bags, for the garbage bags, for the garbage bags... lol. They spent as much time making sure my entry walkway was as clean as when they showed up which I really appreciated. I would def recommend and use again (which I really hope I never have to do) -Patrick read more

We experienced water damage from our upstairs master bathroom leaking to our downstairs family room. We never went through this kind of thing, so the anxiety of trying to fix this is in a timely fashion with kids at home was very stressful. We contacted Restoration 1 and dealt with Kevin Stout and Marcos Castellano. They arrived immediately and assessed the situation. Their team was courteous, professional, punctual and mindful/cautious of working during these unprecedented times. Wearing masks, gloves, proper gear and always informing us of their arrival to our house. Everything was completed ON TIME and they were fair throughout the entire process. Their contacts of then hiring a general contractor to patch up the wall were on point too! The process was very smooth and definitely recommend this company. Thanks Restoration 1! read more

I am pleased that I was referred to Restoration 1 and Kevin, the owner, by Jonathan Fong of Tier 1 Leak Detection service. I had a large water leak and extensive damage to my living room. Kevin gave us immediate priority and put Todd in charge of my problem. They were out the same day and got right on the job, removing standing water, damaged carpet and walls to expedite the leak detection process. Thanks to the continued efforts of Javier and Armando, our damage was removed and the area was cleaned and dried with minimal disturbance to the rest of our home and everything was taken care of in a few days - much more quickly than I thought possible. We are now in a good position to begin the reconstruction process with new walls and floors. Thanks to you all at Restoration 1 for a very professional cleanup completed with great customer service. read more

We experienced a very unfortunate pipe break. The event was incredibly stressful, but the team with Restoration 1 of Orange County was really kind, calming, and professional. Kevin, Armando, Javier, Rob, Ricardo, and Charles were all very responsive and informative. I can't thank them enough for making a bad situation better. read more

We were pointed to Restoration 1 by our insurance company. They were very professional and did a great job. Jordan was awesome and very meticulous. He kept me informed on what was going on, what was the progress, and what to expect next. I was very pleased with his professionalism and his worth ethic. The team at restoration 1 did their best to make us transition out of this bad situation as quickly and as painlessly as possible. read more

Kevin, Marcos, Jerry, and the rest of the Restoration 1 team are incredible. I'd give them 10 stars if I could. They are friendly, knowledgeable, respectful, and do a thorough job. If you're looking for a professional team that shows up on time, quickly calls you back, works around your schedule, and cleans up the mess as if nothing happened, I highly recommend Restoration 1. I would absolutely refer them and won't hesitate to call them for future issues or recommendations. Thank you Kevin and then entire Restoration 1 team! read more

These guys were so helpful and quick at responding to any telephone call or text message. They were respectful and kind, they showed up on time and they left my house so clean when they left, I couldn't believe it. They were really careful with all of my furniture and appliances, they even tried to be quiet when they knew I was on a work zoom meeting. They were considerate of my neighbors and wore masks the whole time. Marcos, Jerry, Jordan and Mark get a huge thumbs up from me :-) read more

These guys are awesome. They're fast, responsive, and thorough. I had a gas leak in my walls that resulted in tons of restoration work after my kitchen was demoed. They were in constant contact with me throughout the process and worked with my insurance company to make the process go smoothly. The work was clean, leaving now trace of damage afterward. I highly recommend their services if you ever run into an emergency. read more

Restoration 1 helped my 72 year old mom with water damage and asbestos in her home not just professionally but with a personal touch that one doesn't experience often in today's world. Kevin was kind, patient, thorough and incredibly responsive to all of our family's needs and I could not be more grateful for the service he and his team provided for us. They are truly the epitome of good service and I will definitely be calling them again for any issues that arise in the future. Thank you, Restoration 1 and Kevin! read more

Had a busted pipe. Was referred to Kevin the owner. Great guy. Sent crew same day and came daily for the next several days to check. Really great group of guys to hire. read more

After detecting a slab leak under our kitchen sink late one night, we called restoration the next morning to come and do an evaluation of the water damage we had in the floors and cabinets. They were quick to respond, showed up twice that same day to immediately begin the process of drying our floors and remediating the damage. Every single individual that we interacted with in this company was extraordinarily professional, kind, helpful, and held our hand every step of the way. We highly recommend Restoration 1 of Central Orange County! Thank you guys for helping us to contain and resolve our water leak damage as quickly and seamlessly as possible! read more

Kevin, Todd, Armando, Javier and their team did an awesome job! Javier and Armando were here on time and very responsive! Kudos to them and their entire team! read more

I'm so glad that I was referred to Restoration 1 for my water leak problem. It was a stressful situation and I was so overwhelmed by all the process and repair I have to do, but Marcos and Kevin are always there to help. Marcos is quick to respond to all my questions and he told me that I could contact him anytime if I have any more questions, which was very comforting to hear since it was the first time I go through this process and I had no idea what to do! Kevin is also very kind and helpful; he reached out to me to resolve the concerns I have regarding my home insurance and offered great advice. I can feel their sincerity toward their customers and that they really care about you. The entire drying process was done professionally, and they kept me updated on the progress along the way. I'm really thankful for all the help from Marcos, Kevin and their team as they made the process as easy as possible for me, and I would definitely recommend them to anyone who need the service! read more

Kevin and his team did an amazing job getting the mold from our bathroom out. They were very flexible and worked with our schedule and got the job done quickly. The whole team was super friendly. Would absolutely recommend them and will use them again. read more

There are not enough words to describe how much I loved this company. I dealt with Marcos and he was so on top of it and held our hand throughout the whole process for me and with our homeowner's insurance and warranty. The poor dude was a therapist along with everything else. They are on my speed dial and I will absolutely be calling them for anything else we need in the future. Marcos, you were such a big help and we adore you. Thank you so much, Restoration! read more

We had mold growing in our master bathroom and needed some serious help. The Restoration 1 team quickly came out and assessed the situation. They worked with us to get information over to the insurance company in a quick fashion so we can start the job. They came in and had the whole situation cleaned up in a few hours. Very professional and courteous. I would absolutely use them again if necessary and would recommend them to anyone. read more

Just finished a remediation with this company and I cannot recommend them enough. They do what they promise and are always professional and prompt. Their good work was confirmed by the independent testing company we hired to do the clearance test. Marcos was our project manager and he always responded to questions very quickly. read more

Kevin is an absolute pleasure to work with. Very responsive, prompt and, and reliable! It's no question that the customer is Restoration 1's top priority, and it shows in their work. Can't go wrong with calling Kevin and his team! read more