The pipe behind our kitchen sink leaked during the busy holiday season. Sam came out the very next day and was a steady force during this process, thoroughly explaining everything, reassuring us and helping us think about all the things we might miss during this stressful period of time. Chris was also very knowledgeable and able to answer our questions about drying and cleanup. They helped us with disposing items, carefully and professionally moving large furniture items out, and drying out our soggy kitchen in a very timely manner. All crew were polite and professional. I highly recommend this company! They came through for us! read more

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for an exorbitant price. Buyer beware. read more

I called these folks as I needed to rent some air scrubbers and they were advertising next day delivery. And that's exactly what they did. Sam came down all the way from OC and dropped off a couple of these large air scrubbers. He advised to leave these on for four days and that would do the job. It did. The smells from the smoke, which were faint at this point a week and a half from the fire, were completely gone. Whole process was pretty easy and they came by and picked them up at the time they said they would. As for the price, I think it was reasonable. Would recommend, especially if you need this type of equipment ASAP. read more

West Coast Restoration - Air scrubber - Damage Restoration Near Me - Irvine, California

When an upstairs leak flooded our home, my spouse and I were overwhelmed. West Coast Restoration came to our rescue! We reached out to several remediation companies trying to get help. West Coast Restoration was the first to confirm that they would come out the same day, where other companies stated they could come out in 1-3 days. This was while we had over an inch of standing water on the first floor! Sam and Chris arrived within a few hours of our call to West Coast Restoration. They were prompt, communicative, and knowledgeable. As we had never experienced water intrusion to this degree before, Sam was incredibly helpful in describing how the process would unfold and what his company's role would be. Chris helped us troubleshoot how to move many of our belongings safely out of the way of water and create the space that would be needed for the re-build. His knowledge, hard work, and humor were greatly appreciated! They were efficient in assessing the situation and immediately began evacuating the excess water and setting up fans. Sam also requested asbestos testing on the first day, to ensure test results would be ready ASAP and would not delay demolition/re-build. Sam apprised us regularly of the status of his company's work and checked to see how other parts of the process were progressing. He also made himself available while insurance adjusters made site visits to evaluate the property. Sam and his team at West Coast Restoration were fantastic and we highly recommend them! read more

When I called them the first time, Vicky compassionately asked me about what had happened in my place. Then, she sent me two guys very soon. Sam and Chris did an excellent job restoring the water damage on the first floor. It was my first time facing this type of trouble, and I had no idea how to deal with it, but they gave me a lot of advice on what to do each time I did not know what to do. They are very friendly, respectful, knowledgeable, hard-working professionals. If I have any water damage in the future, I will call them without questions. read more

At the most stressful time when you're trying to save your hardwood floors, carpet and drywall after water intrusion, you'd be fortunate to have West Coast Restoration come help! Sam responded immediately, brought remediation equipment, set up units and was professional, assuring and respectful throughout the process. He was great at communicating during the process and thorough in his review and assessment. Highly recommend! read more

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We were selling our house and buyer's home inspector found moisture in some areas of the house. Buyer worried the moisture can develop to mold and asked for licensed professional to use infrared light and other moisture meters to evaluate. Contacted Vicky of west Coast restoration and she sent Sam over right away. Sam used infared light and pin and surface type meters but can not find any moisture for them to do the work of moisture removal and left without any charge. I highly highly recommend such honest company to anyone who has any moisture concern. Thank you so much Vicky. read more

West Coast Restoration - Damage Restoration Near Me - Irvine, California

I had an emergency with a puncture in a fire water pipe in my 2nd floor bedroom and over time the water seeped down to the 1st floor garage at 10:30pm on a Saturday. I called 3 different companies for an emergency service and only west coast restoration showed up that same night at 11pm. That night Sam and his team started ripping up carpet and started the drying process to prevent any mold. Overall, the process took about 4 days but if it wasn't for west coast restorations responsiveness this could have ended a lot worse. read more

We woke up to a massive water leak in our upstairs that started flooding our downstairs and immediately called West Coast Restoration. Sam and his team were there within the hour to deal with the problem. They were very thorough in going through the process and working with our insurance company. I was amazed how quickly everything was moved and opened up to allow for drying. Highly recommended when dealing with emergency restoration! read more

Sam and his team were exceptional and highly professional. They responded promptly and arrived the next day at 8 AM, ready to start work immediately. We had an A/C leak that affected our upstairs office and downstairs kitchen, and they swiftly addressed the issue by removing all the wet drywall and setting up fans and a dehumidifier. I also received the mitigation report on the same day the work was finished. I highly recommend them--A+++! read more

We had water damage that affected large areas of the lower-level ceiling and floor. Looking back, we made an absolutely right decision to contact Sam, instead of relying on the contractors that the insurance company sent. Sam and Chris are very professional, and more important, they do care about us. We would not hesitate to refer them to anyone! read more

There was a water leak in our house and west coast restoration was able to come out to the house immediately and solve the problem. Great job for responding so fast and taking care of the problem before it got worse. read more

West Coast Restoration is the ONLY WAY to GO!!! I woke up early in the morning and started to go downstairs. I noticed that our limestone floor seemed "shiny" as I looked at it from the second floor landing. It was shiny alright, because there was 2" of water on the floor, a pipe had burst under the kitchen sink and flooded our entire downstairs while we slept. As I sloshed through the water making my way into the kitchen to turn the water off my head was spinning. What NOW??? I called my insurance company and asked if they knew who I should call to get the water out of my house. They said, "file a claim online." File a claim @#%#, I am standing in 2 inches of water and I want it out of my house NOW!!! I began searching on my phone for restoration companies, and two caught my attention due to their excellent Yelp ratings. I called the first one and they said they would be over in two hours, not good enough. So I called West Coast Restoration and Sam, the owner, answered the phone. "I'll be over in 10 minutes'" he said. Now THAT is customer service. Not only did he come over in 10 minutes, but my entire home was free of water within the hour. He was truly a miracle worker, a blessing from heaven. He said, "You don't owe me anything, I will work directly with your insurance company, and you won't pay a dime." And he did. Not only that but he actually managed serveral other important services without me having to lift a finger. These included Mold Testing, Asbestos Testing, Move-out and storage of my furniture so the first floor of our home could be rebuilt. None of this cost me a dime, nor did it take any of my time. Sam did it ALL. Finally after getting my home bone dry, clean, and devoid of furniture he recommended a great contractor whom we are working with presently to restore our home to NEW. Sam is the only man I would call if your home is flooded and you're standing ankle deep in a pool of water. He and his team are incredible. Call Sam and West Coast Restoration TODAY! You'll be glad you did. read more

Had a drain line from the roof of our building back up overnight during the heavy rains. Water got in under carpet and vinyl through the back of our warehouse into an office, a bathroom and part of the main lobby. Also soaked the drywall. Sam was the 3rd guy I called and he should have been the first. Came out immediately to inspect and get fans/dehumidifiers running. Did the abatement and dry out on a Saturday as we needed to keep the business running. Met the insurance adjuster on site and worked directly with them. Other companies either needed days to come out or wanted to charge a fee just for looking at the problem. Would 100% use Sam again..hopefully won't need to though read more

If you ever have a flood you want Sam on your side! Not enough stars available to give him for his excellent work and professionalism!! I called him and he was there to help out within 45 min. - Vics Concrete Breaking & Removal, Inc. read more

West Coast Restoration was recently dispatched to one of my Newport Coast properties which flooded as a result of a ruptured sprinkler system pipe in the attic. It was a very extensive water restoration project and in 8 days he took the house from indescribable water damage to dry and tidy. I strongly recommend Sam and West Coast Restoration. read more

My washer flooded my second floor townhome three fridays ago. I called West Coast Restoration and they were there within an hour. Completely took care of the issue. They were polite, professional and quite competent. I hope to never have to use them again but won't hesitate to call should another "disaster" occur. read more

In the unfortunate event of emergency water damage to your home and furnishings, you'll be fortunate to employ West Coast Restoration in your time of need. I called three companies and fortunately I hired West Coast Restoration. Sam was the utmost professional, providing excellent and timely communication, thorough answers, and detailed information about the situation and the necessary steps to resolve it. He is adept at communicating with insurance companies, and his documentation is impeccable. Sam's expertise and dedication were exceptional, he answered all my questions and shared his knowledge and experience gained through years of experience in restoration. My property was restored, and despite the unwelcome circumstances, the experience turned out exceptionally well thanks to Sam and West Coast Restoration. Don't hesitate to hire them; you will not be disappointed, they will come to the rescue. read more

Sam is the greatest! We had a toilet leak at my mother's house upstairs in her Newport Beach home. I called and left a message and Vicky called me back in 10 minutes. Sam and Chris arrived promptly and were the ultimate perfect and professional gentlemen. They worked hard, efficiently and quickly to resolve the situation at my mom's home. I was very pleased with their service and I would highly recommend them to anyone that has any water damage in their home. read more

West Coast Restoration - Damage Restoration Near Me - Irvine, California

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A faucet in our second story bathroom was left running all night and we woke up to a few inches of water upstairs and an indoor rainstorm downstairs. I called West Coast Restoration and they were at our house within the hour drying things out. They also handled removal of damaged vanities, bathroom fixtures, drywall, and flooring. Throughout the process, Sam was very communicative and flexible. He was great about taking moisture readings and removing any fans or dehumidifiers that weren't needed. While I definitely hope never to need their services again, I would not hesitate to use West Coast Restoration in the future. Overall great experience. read more

At our townhouse we had a neighboring unit's fridge spring a leak over night which ended up flooding both units. Both my neighbor and I called in professional help to deal with the water mitigation. He called ServPro and I called West Coast Restoration. West Coast Restoration made it out fast, probably within an hour, while our neighbor had to wait about half the day for ServPro. The team at West Coast Restoration did a thorough job and made sure everything was dry before wrapping up. Unfortunately, we had a battle with insurance companies as we had the neighbor's insurance, mine, and the HOA's all trying to figure out who should foot the bill. West Coast Restoration was patient and respectful as I struggled to get resolution with the bill. I definitely recommend them for anyone needing emergency water mitigation services. read more

I couldn't be happier with the service provided by West Coast Restoration. they arrive to our house quickly to clean up a water leak. They were very professional and knowledgeable and explained the procedures thoroughly. All of the employees were very caring and considerate, which was very much appreciated during a difficult time. read more

Hired Sam to remove fire damaged materials from our backyard after our gazebo burnt down ... it was a tough dirty job... Sam and his team did it efficiently and with care, in a soot filled uncaring environment... Above that, Sam was an honorable, helpful, and hardworking man... someone i could trust and deserving of my business... Sam was a big help. read more

The best service ever! We had a very pleasant experience with this company. On 8/25 we had our warehouse sprinkler system broke down and as a result we had a flood . We called Sam with west coast restoration, he came quick, gave us a fair price and took care of the problem. We arrived this morning after the weekend. All the warehouse is dry and all is in good order. Well done! Recommended! read more

Our refrigerator had a leak over night and ruined the floor in our townhouse. It also damaged the walls in our garage as well as our neighbor's garage. It was a mess and not having any experience dealing with water damage, I called Sam at west coast restoration. Sam and his crew immediately came over the next morning and set up the fans to dry the floor. It has been a headache in dealing with our home insurance. But Sam has been a huge help in advising us what to do. Sam always returned our calls promptly. He often gave us updates on what he was doing and what was completed. We are very grateful for Sam and his crew and all the help they gave us. read more

Sam is very smart, personable, and helpful. He really cares about the homeowners! He and his team made dealing with our flood damage so much easier and more pleasant than it normally would have been. He was very good at communicating, and he helped us through the process from start to finish. Would highly recommend! read more

I can't say enough good things about Sam and his team!! We had an overnight flood in our kitchen. We called at 4 am and they arrived in 30 minutes. They were professional, knowledgeable and empathetic to our situation. As we progressed with our insurance company, Sam provided valuable assistance and input to expedite the process and help us with our claim. He also had working relationships with all the vendors our insurance referred, which was helpful. Aside from all of the above, I most appreciated his honesty and integrity, towards us and the other vendors. I highly recommend this company should you ever need their services. Good luck to you in your repairs! read more

Sam and his team were prompt in replying to an incident that occurred. Work was done promptly and appears to be good (will wait to see what adjuster says). The reason for the 3 stars is the business practices. The team seem like good people but definitely questionable business practices. Such as the refusal to provide a receipt for the work done (common in any transaction/contract work), but pushing that we sign off the work as completed. Excuses included it'll take weeks to calculate and it doesn't matter we will never see the bill as it'll go to the insurance. Sounds kinda fishy no? Admittedly, I was not as involved from the beginning, so I am partially to blame as I should've made clear I was not going to put up with the bullshitting. Also make clear that you want written confirmation of the final price you will be charged in the case the insurance will not cover you (within the range you were quoted). It may sound simple but it's your only proof that they cannot price gauge you later in the event your insurance claim is denied for whatever technicality. Always be on the safe side than the "we took his word". No one's words are worth anything these days in the court of law. read more

Sam and crew were very friendly and helpful in helping us through our water damage issue. They worked around us and did a very clean and fast job. With the emergency we had and all the stress we are going through dealing with them was the easiest part. Sam was also full of resources from movers to contractors to help make the process easier. Thank you again. read more

Within 30 minutes of reporting a water leak, the team of West Coast Restoration rushed to our house to help. They brought their equipment and quickly started the drying process. Haym and Chris were amazing, they knew exactly what to do and helped move all the furniture to minimize the damage. Thank you so much West Coast Restoration for all your help with our crazy leak! read more

They did a great job...came out immediately after a major leak in the sink... Dried out the carpet, plywood..everything in three days. Saved my brother a lot of money., and possible mold down the line. Professional, yet very personable..I would use them again! read more

Sam the owner is one of the most honest people that you can find in this type of work. I have heard of horror stories from friends who have used other restoration contractors so we were lucky to have found this company. I highly recommend WCR to anyone. read more

In times of distress and uncertainty, it's great to have people more concerned about your welfare than extracting the last dollar from the homeowner or insurance company. Sam and Chris arrived literally within a half hour after my call. They surveyed the situation and accurately and concisely provided their recommendation and options. I felt no pressure to utilize their services but instead gained a great deal of clarity in a most trying time. I did in fact utilize their services and even though it was a difficult time, they were with me every step of the way. All actions taken were explained in advance and monitored until completion. Once completed, equipment was promptly removed and the area left clean and organized. Even after the mold remediation process was completed, Sam followed-up to make sure the wood structure was totally dry and within industry standards. The communication between myself and the insurance was flawless. In summary, it's the small things like recommending other professional services to use, advice, genuine care, perspective and follow-up that truly matters. If you find yourself in a situation that requires their services, there is none better! read more

West Coast Restoration is an elite company when it comes to restoration services. they truly know their stuff, especially when it comes to water damage. If you need help with water damage, definitely give them a call. read more

Sam and his team were amazing! I woke up at 3 AM to a busted pipe flooding my house. After I shut the water off I googled around trying to find a 24 hour drying service. I called Sam and glad I did. He got there at 6 AM with his team and ran the show. Took initiative and got the restoration process started. He worked with my insurance and took a ton of stress of me. With all of this he was also good dude too. Even checked up on us after. I recommend west coast restoration! read more

West Coast Restoration is a wonderful company. The owner Sam Barr, is a wonderful guy. I had a sewage pipe break underneath my sink that flooded the lower level of my home. I found Sam's number in the Yellow Pages and immediately called him. He arrived very quickly to assess the situation and took control of what needed to happen. His staff was polite and very accommodating to our needs at the time due to the damage that we had suffered. The owner Sam came out to the property a few times to check to how assess how the situation was progressing. The owner Sam Barr, is friendly adorable and honest. I highly recommend West Coast Restorations for all your water damage needs. read more

We woke up at 3 am to the sound of rushing water. My entire downstairs flooded including our garage. Not knowing what to do and being in crisis and shock we googled home flood. West Coast Restoration popped up. Within 30 minutes people were in my home saving it and removing all the water which took a long time. The knowledge, trustworthiness, care and great customer service kept us sane under a very stressful time. They contacted my insurance company, contractor, mold company and every other service that was needed to restore my home. West Coast Restoration should earn more than 5 stars. They were there everyday until it was time for the contractor to take over after my home dried out. They met every provider at my home and stayed until every detail was completed. read more

Had a water leak in my condo. Called them early in the morning and reached Vicky right away. No getting a machine and waiting for a call back. I ended up calling her back about three times and she answered promptly each time. She was friendly and kind, and made me feel reassured in a stressful situation. She was also very efficient, quickly giving me a number I could text a photo to so a technician could give me an idea of what would be needed. He also responded immediately. In the end, i didn't need any restoration work done, but I would definitely call them again if needed. 5 Stars! read more

Sam and his team were remarkable! My garage was flooded and all my things were damaged. From the moment Sam was in control of the situation he made sure everything was handled immediately and communicated every steps that was going to take place to me. I had never experienced a water flood incident or anything of that nature; yet, Sam made the process appear smooth and quick! When the job was completed his crew left my garage impecable and finished within the timeframe promised. I would highly recommend this business to anyone. Everything is explained to you clearly and Sam doesn't leave the job site at all; which allows you to have an open door to any questions you may have throughout the process. Additionally, this a very professional company and by the work they do there is no doubt you're in good hands. :) read more

I had roof leakage during a reroofing project. Josh came out and immediately got into action after assessing the damage. He and his crew took the remedial steps to dry out the affected areas. They came back multiple times to check on the progress and we're successful in remedying the situation. Josh communicated with me all through his work. I highly recommend them. read more