Went in for fake nail removal - rather than using any sort of acetone or drill to remove the nails, a woman used a non-used fake nail to dig under the fake nails in order to remove them from my real nails. Not only did it completely rip my nails off, but it hurt! Had I know they were just going to rip the nails off, I would have done that on my own at home. Plus, no one there is nice. They do not even crack smiles - just overall rude & poor quality service. Spend your money elsewhere. read more

DO NOT get your lashes done at Princess nails. They use the cheapest most inferior products. I have had lashes done many times over the years with no problems. My eyes burned horribly each time. After just three visits I had lost over 80% of my own lashes and had an infection on my eyelids. No cleansing takes place whatsoever and they use hardware store masking tape (very unsanitary) instead of under eye pads when applying the lashes. If zero stars were an option, that is what I'd give them. read more

Van gave me a spectacular pedicure today! Mia did an eyelash fill that was great! Very friendly and reasonably priced. Very clean and professional employees and salon. I'll definitely be back! read more

Best pedicures in town! Love this place and will not go anywhere else! Great small business and good customer service.

My favorite part of this place is the massage chairs and the foot massages they give! I've been here twice. The first time wasn't great, but I liked my toenails. I got there early and they put me in a chair to soak my feet with water that was freezing cold. The second time was better, but I didn't love my nail designs. It came out looking like a "Bollywood" design. I guess next time I should be more specific about what type of design I want instead of just saying I want nail art. They have a lot of colors, but they seem to have a lot of the dark reds and not as much in the light pink department. I thought about bringing in my own color. I like that they give you a list of options to choose from so that you know exactly what everything is and what it costs. read more

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I recently moved up to Carefree Highway and had been looking for a good nail salon. I tried quite a few only to be disappointed by the quality of work. I feel like I have finally found a place I can become a regular at! The gel nail color selection is huge and Lee and John are by far my favorite. Their work is always perfect! The salon has a nice atmosphere, everyone is always so friendly, and the mani and pedis are always on point. I always tell anyone I know looking for a nail salon to look no further. Love love love! read more

Princess Nails - This is only half of the nail color selection! The gel options are on the bottom section. - Nail Salons Near Me - Phoenix, Arizona

Horrible experience here. Owner was complete jerk and blew me off because all I needed was a polish change. He had his daughter there and was being mean to her as well. There's enough nail salons to choose from than to spend my money at this guys place. read more

Never again! Do yourself a favor and skip this place. They said ten min wait, they meant forty. Then you wait another's forty minutes in another spot only to to get lousy service!! read more

I've been going to princess nails for over a year now. I know holy, her husband and daughter pretty well. I live only 5 mins away so it was very convenient for me to go there but not after the accident that happen yesterday when the store manager there physically assaulted me accusing me of not wanting to pay $15 after I've spend over of hundreds of dollars in the past year, I don't understand why should would think I wouldn't pay $15. The police were called to the scene and she still refused to take responsibility for her actions! I don't recommend this place to anyone! Holy is her name.. read more

Princess Nails - Holy store manager of Princess Nails assaulted me on my arm - Nail Salons Near Me - Phoenix, Arizona

They do good nails, but I am not a fan of having to wait when I have an appointment scheduled and watch new customers take a turn in front of me because they think I will keep coming back. Typical visit for pedicure and fill was 3 - 4 hours. I don't have that kind of time on my hands and don't appreciate the disrespect. read more

Ok, I just moved up to this area so I'm scouting out new nail places. Saturday, noon-ish, and the place is empty.....that should have been my first clue. I'm there for a fill and a pedi. They seat me for my pedi....the worst pedi I've ever gotten. I paid $5 extra for the callous remover...the girl just didn't have the muscle or the fortitude to use that grater hard enough to do any good, all she did was roughen them up so that now my feet catch the carpet. Total pedi time was 30 min. Then they take me over for my fill, but she had to move the mail and a half eaten banana from the station before she could start. She tried to tell me my nails were old and needed to taken off and have a new set put on....i just had them put on 4 weeks ago so I told her so but she argued with me anyway. She didn't buff or use that dremel thing on my nails so there's acrylic built up around my cuticles. The only reason I gave them 2 stars was because they had a fabulous assortment of colors, regular and gel. read more

Been a bit since I last went. Just now saw theme here on yelp. All I can say is RUN! Horrible treatment... Very bad work by most... My last straw experience I think she was possibly the manager or one of the owners. She had the holier than though attitude for sure. She was lucky I did not ask for my money back... I only asked kindly for her to remove the powder and polish. It was so bulky and ugly. I asked for a gel manicure like I always got and when I told her part way through again she said she knew. When I asked her to take them off the next day because I did not like it as it also was not what I asked... She raised her voice and told me I should have asked for gel. I told her I did and she proceeded to argue I had not because it was more expensive. WTHeck? Not to mention that I then realized she also over charged me since I paid the same as previous visits with my normal guy(he was pretty good- kind and did not rush... So sorry I can't remember his name... I hope he found a better shop!!) Keep in mind I had been going there for 6 months... Getting the same GEL mani and pedicures like clock work. I let her know how unprofessional, wrong, and lucky she was I did not take any further actions... Then walked out and will never go in that place again. Been going to Novelle Nails the last 1 year almost every 4 weeks for my gel manicures and pedicures... Adore them! Clean, friendly, amazing prices, visit and cash pay stamp card discounts, great work... List goes on!! read more

Worst company ever! Nothing but know it all ass holes! They refused to give my money back until I wanted to speak to the owner! I wish I could give negative starts! read more

Princess Nails - Got nothing but attitude from the manager and the lady who did my nails! Worst company everrrrr! They were nothing but rude! - Nail Salons Near Me - Phoenix, Arizona

I sadly, have to update my review and pan this place. I had an appointment for today, and I was kept waiting 25 minutes. Then, when my girl finally got around to me, about 5 minutes into my service, she stopped, and said she had a quick manicure she had to do. (!!). I was beside myself. I was ready to bolt, but was halfway though a pedicure! Yes, the work is great, but the customer service is pathetic. I think what they do is just take everyone who either calls, or walks in the door. Then they make everyone wait. When you live in a city with a nail salon every 20 feet, this isn't the way you build a customer base. If I walked in (as I did for my first service), I'd expect to wait. But to have an appointment, be kept waiting almost 30 minutes, then have the person up and take someone else in the MIDDLE is just atrocious. They lost me as a customer for good. read more

Not too great. Rushed job on my nails. Pointed out the gel polish on my thumbs and other fingers was bubbling and wrinkling. They said it was ok. When I pulled out my hands from the light they took a nail buffer to it then added more clear coat. Horrible. Peeled off the next day. read more

If I could give this establishment 0 stars I would. I have been to this establishment a number of times because it is close to my house and kept hoping that one mishap after another was just a coincidence. It was not! They put an acrylic top coat on my gel manicure which burned my nails and destroyed them. When I went back to have it fixed, rather then taking them off, they just put another layer on top of the mess they had already made. It was a disaster trying to fix them at another nail salon. Why did I go back you ask, it is across the street from where I live. The final straw for me was getting my eyebrows waxed here. They are totally uneven and they left a bald spot in my left eyebrow. Thank god I have bangs!!! It will take me months to get them back to what they looked like before.save yourself a trip and do not go to this place!!!! read more

I went to this salon and was initially impressed with the atmosphere but that's all I found attractive to this business. I got a gel manicure that didn't even last a week. Then I went back to have my nails redone and the woman that did my nails did everything wrong. She cut all my nails off, tried to upsell me to the more expensive gel tips, which I'm allergic too, put too much layers of gel polish on my nails and the did a horrible nail design; making my nails look absolutely terrible. By then I just wanted out of that place, so I suffered with those gross nails for a few days before I went somewhere else to get them repaired. read more

I just moved to the area so use Yelp but was very sad that the experience here was not worth making a return visit. The only reason I am posting is because it has not been reviewed in so long. I did not like how the spa pedicure was one price and then things you would expect in a spa pedicure was "upgrades". I want to ask for a pedicure and then lay back enjoy the chair and some reading. After the pedicure, the woman left me in the chair for my nails to dry and think she completely forgot about me! I would have left if she had put my flip flops on before painting my nails. Their child was cute, but I do not go to get a pedicure to play games with other peoples children. Then to top it off, when I paid she asked for my pin as she was walking away (again)....no pin, it was a credit card....usually this would not bother me but I was already frustrated at this point. read more

Great service and nice work! After living here for 8 months I've finally found a place worth coming back to! Holly did an excellent job!

I went to Princess Nails after hearing good things about this establishment only to be let down. During my eyebrow wax the technician did a poor job by not listening to my requests, she did not soothe my just waxed skin with any type of cooling gel, and left wax and hair on my face after the wax. read more

Absolutely terrible!!!!! They don't know any English and they cut my nails so short it was terrible. Do not go there save your money. I would've been better off doing my own nails. read more

I visited my dad from California and my little sister brought me to princess nails! Best nails ever!!! Best design and best service! I wish I lived in Arizona so I could come every week! Princess nails blew California out of the water! Thank you! Made my vacation much better!! read more

New owners! Make an appointment, show up on time, get serviced. English is not an issue. Incentive card, come so many times, earn $ off. Great polish selection. Try the new owners. read more

I'd give them zero stars. Terrible service. They rushed to get me out before closing. The tech massaged one leg but not the other. They talk incessantly during the service in their native language. I realize that all salons do that somewhat but they are over the top. Very unprofessional and definitely the worst pedi I've ever had. I won't ever go back. Save your money and go somewhere else in the neighborhood. There's better places by far. read more

Had a 12:30 appointment for my mother and I. Finally after 30 mins my mother began her pedicure. After 45 mins I told them that I had waited 45 mins and would just like to forget it. When the owner /manager came over I told him we had a 12:30 appt and had waited 45 mins and still not waited on and that I thought that was unacceptable. He said " you had a 12:30 appointment... ? Well I don't know about that!" When my mother checked out the front desk person said they had been swamped with walk-ins and that was the problem. So they take walk-ins when they know they have scheduled appointments.....obviously there is no value in scheduling an appointment! There was no offer to make things right.... No apology. So,I assume that they do not value customers and will take my business elsewhere. read more

I see V every couple weeks for manly pedi. She rocks. Friendly, professional, and most importantly consistent. Thanks again V. See u soon.

This place is okay. First of all I took my mom into there to get our nails done one day. We had been going for a while and everything was good. One day we went in and my mom got a fill and I a pedicure and color and a color on my nails. My mom got the owner and I got one of the workers. Usually its about 40 minutes for a fill. Well, I went over got my pedicure and color change. My mom and I were seated at the same time. By the time I was done with my pedicure My mom hadn't even been started. I got my color change and she had just been started. The owner kept taking new people that came in! It took two hours for my mom to get her nails done. Then my mom got an eyebrow wax, and it was TERRIBLE!!!!!!!! She left with her eyebrows literally bleeding, and they were scabbed for weeks. Plues my mom asked for a low arch and she was not given anything close to what she was asked! I WILL NEVER GO BACK! A terrible place. If you are wanting to go to a good nail salon there is another one right down the road that is right next door to Albertsons, and it is alot better. The prices are better... The people are nicer... They are alot faster as well. I would much rather go there anyday than ever go back to princess nails! read more

I have been going to this nail salon for over a year (at over $1000) despite the fact that they take 2 hours to do my nails, charge me a fortune (almost double most salons) and do a horrible job. After switching to a different nail salon, I returned to this salon to get my eyebrows waxed. Holly, grabbed my hand on one visit and then started speaking in Vietnamese to John and the other employees referencing my nails. Holly and John have since been very rude to me on the phone and when I come in. They act like they are in high school and are obviously and overly friendly with the other customers and then pretend they don't even know who I am when I come in. Holly did my eyebrows (08/27/2014), and instead of putting an oil to remove excess hot wax (which is what she normally does), she pulled and rubbed my face and eyebrow hairs with a cloth to get the excess wax off and made my entire eye area sore and red (more than the norm). She left hot wax on my eyebrows which clumped together and hardened when I got to my car. She didn't warn me when she started to trim my eyebrows - she almost cut my lashes or could have poked my eye with those scissors. She clipped too much on one eye and not enough on the other. She used to do a good job (which is why I still came to her for my eyebrows), but once she figured out I was going to a different salon for my nails, she and John treat me horribly. We are paying customers and we have every right to go to any or all the nail salons in the Valley! I have reported her and John to the AZ State Board of Cosmetology, BBB and the PeopleClaim Agency. For your safety, if you go somewhere else in addition to their salon, wear your protective gear, they will seek revenge and purposefully hurt you! read more