LONG POST BUT I'M TIRED OF THESE GREEDY, RUDE, PEOPLE
Decided to give this place another shot yesterday (Mother's Day). Big mistake. They are not passionate about service and act as if they're doing you a favor. Is it because I'm black? My daughter and I are always the only black people every time we have visited.
LEAH did my nails. Don't know if the gel polish was cheap or if she wasn't polishing correctly but the polish was uneven, even after 3 layers. She was sloppy, getting polish on my fingers, and not careful. She hit my nails against the UV dryer more than once, causing a dent. I pointed it out to her, she repolished and I let it go. BUT-- I have tiny bubbles on every single one of my nails. Every single one.
We get to the pedicure station and it's all attitude. First she makes the water too hot and I tell her it's too hot. She then makes it lukewarm. It's like she's annoyed so she intentionally makes the water unpleasant. After a while, the water gets cold. Duh. So naturally, I ask if she can add more hot water. She ignores me after asking twice... then she says "I don't know. It will overflow." To which I reply "Can you let some water out?" She says "I don't know how." The guy next to her says something and she lets the water out, finally adding in hot water. Just enough for it not to be cold BUT it's still not pleasant at all.
As shes doing my pedicure she's asking me if I want a fill. I had acrylic on my big toes and one of my other toenails was cracked. First I say no but after she continues to insist, I oblige. This lady adds acrylic to my toenail, then files it down to the length it was prior to, making it much shorter than the matching toenail on my other foot. Why? I'm paying you to do this so that it matches. So I ask "Why is it so short? It doesn't match the other foot." She asks "Would you like it longer?" I reply "Yes." And she gets an attitude and says "Next time you get done from someone else since you don't like what I do."
What?!!!!
I'm paying you to do something and I'm being sweet about it. Not even pointing out all the things I have an issue with. It's not what I want. You ask if I want you to fix it and then get mad when I say yes. Mind you, you did a terrible job on my nails and I let it go. Now that I'm speaking up about my pedicure, it's a problem? Nonetheless, she finishes, below standard. I pay for the deluxe, she barely massages me. Acts like she doesn't want to. There's polish smeared on my foot, and she walks away without letting the water out. Again, intentionally rude. Not even meeting a basic standard.
My question is-- why do you think you can treat a paying customer that way? Why am I paying for a service that I do not get? Do I have the right to ask you to give me what I'm paying for? &To my earlier statement-- is it because I'm black?
So anyways... we pay. I ask my daughter if she feels the people that serviced her deserve a tip. She says no. Once we get in the car she shows me her nails. The edges of her nails were not polished. She goes on to say that she felt like the guy was irritated that he had to do her nails. My kid says this. A middle aged man thats probably been doing nails for years cannot do a simple polish without making my child feel like an inconvenience. The outcome of his work matches the energy of his heart. Her GEL polish that we paid extra for peeled the very next day. She had to repolish herself.
Their poor service is literally a physical manifestation of how they feel about you. And we will never go back to this place ever again! And I'll also be reporting them to other channels.
Thank goodness the world is waking up and putting places like this out of business. I see it every day on social media. Every last tech in this shop needs to be retrained and properly educated. In an economy where everything is costing more... I'm sure I speak for everyone when I say WE ARE TIRED OF YOU. You want my money? Earn it!
Shut this place down! read more