I have used this locally owned business for years. They are friendly, fast, polite and efficient…read more And they are my go to for ; 1. Notary 2. Shipping I have ALWAYS experienced great service. They are tucked into a small space off Washington Street in Mission Hills, CA. Perfect little business to shop locally.

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

I live a block away! Awesome place for mailing stuff!…read morePeople are great! Service, value for your money.

Nice spot with friendly and helpful staff. I stop in for all my mailing and packaging needs.read more

This is my second time visiting this store and I have to say the customer service is excellent. The…read moreassistant manager AJ is calm and getting it done over at UPS store National City! Staff is kind and courteous! This is a very busy location, they always have a line.

Another quick and easy Amazon return process here. There are two self service kiosks at the front…read moreof the store for Amazon returns. You simply walk in the store, look to the left, and the kiosks are there. There are often a couple of people using them, but the transactions are about two minutes, tops. So, as soon as you get to the kiosk, it should be available right away. This location is also very clean and tidy. They never have any filth on the floors, the countertops are always clean, and the staff is always looking professional. This business also offers post office boxes for a fee. They provide have the ability to make posters, banners, signs, etc. They have personal computers here and printers, and fax machines as well for people to purchase time to use them. I know that they have a lot of office supplies and I've mentioned that before that they do have a good variety of mail, packaging, office supplies here. I highly recommend this location.

Chris and Angelina were so helpful and efficient! I was in and out so quickly. They we helpful in…read morepackaging my Amazon return. Great UPS Store thanks to them:)

I've been to this store twice now in the last month and it's awesome! Very friendly knowledgeable…read morepeople working there and a clean atmosphere. I will definitely make this my home UPS store.

Like other clients I can't Express enough gratitude to this family run small business!!!…read more They helped me tremendously to fight FedEx over a damage claim ( arrived to my buyer with package incredibly beat up.... even with 4 FRAGILE ITEM labels on all sides !! Bob and his wife so professional and FAIR in taking care of their customers!!!! It was a pleasure to leave a tip in their so- cute son's college fund tip jar !!! Look no further than this great business for all kind of critical services!

Very disappointed with how this situation was handled…read more I dropped off two packages here at the same time -- one USPS and one FedEx. Exactly one week later I found out via my buyer and checking the tracking # that the FedEx package was never scanned into the FedEx system and appears to have been mishandled or possibly sent out with the USPS package instead. I called and also later that day returned to the store and spoke with the same employee who originally accepted the packages. I explained my concern and suspicion that the labels werent read carefully and was told they would "call USPS" the following morning. What bothered me most was the complete lack of concern or accountability. There was no apology, no sense of urgency, and regardless of whether they were able to locate the package, no one ever followed up with me the next day to let me know what they found or whether they even tried to resolve the issue. Because of this, I am now dealing with a poor seller rating, refunding my buyer, losing the shipping costs, and losing the merchandise itself. Mistakes can happen, but customer service matters when they do. A simple apology, some effort to investigate, and an update would have gone a long way. Instead, I was left feeling like the loss of my package simply did not matter to them. I would not trust this location with an important.. or any shipment again.

Great customer service from Jennifer and George! We'll be coming back for future notary and postal…read moreneeds.

These people are awesome! Set notary hours, affordable and quick service. NICEST people ever…read more HIGHLY RECOMMEND!

Been a long-term mailbox rental customer. Every time I go in, I see happy, friendly, super-helpful…read morestaff. Really recommend this place. They have all the usual services beyond mailboxes, too!

I stopped at this Postal Annex to mail a gift to a friend and Nicole helped me figure out which…read moreshipping and packaging worked best for my situation.

A little better than other mail services in the arearead more

Great customer service! Awesome because they offer all 3 major carriers, UPS, Fedex, USPS! And I…read morethink there the only Post Office that take Official Passport Photos!!! Which saved me a drive! 5 Stars!

La Jolla Mailbox Rentals is one of those businesses that makes a community stronger. Anita is the…read moreheart of it--always kind, knowledgeable and committed to making life easier for her customers. For me, the convenience is unmatched. I can walk here instead of battling post office parking and long lines. Anita has helped me ship everything from simple packages to oddly shaped fragile items- always packed securely with peace of mind. On top of that, her rates are very reasonable -- especially given the time saved, the personal care, and the quality of service. It's excellent value compared to the stress of the alternatives. Beyond that she treats everyone like a neighbor. Whether it's making sure a return credit goes through or greeting you with a smile, Anita brings a personal touch you just don't find elsewhere. It's the reason my husband and I keep coming back after years of service- and why we recommend La Jolla Mailbox Rentals to anyone in the area.

What a wonderful gift it is in our neighborhood community to have Anita because she is always so…read moreknowledgeable, eager to help and consistently follows through with timely shipping of items!!! And, she has mailbox rentals too! A friend to us all indeed!!!

They close like 1pm, it's marked on many sites but they're all lying. I drove all the way from…read moreNational city for nothing

Updated: So at 115PM, I met with the postman while he was…read moredelivering mail. I asked him about policy of mail hold. He showed me the copy of my Mail Hold Request and told me "all" of my mail was in the post office as it's supposed to be at since it's specifically stated that " I will pick up my accumulated mail". So I am guessing the staff did not tried enough like the previous time she didn't find my mails again. ***This review is for the staff that seems cannot find my mails every time I have my mails on hold when she's the one helping me*** Original/First Post What's the point of requesting a mail hold and specifically adding a note to " I will pick up accumulated mail" if mails are not available for pick up? I was told by the staff; it's better to stop by at the post office to request instead of doing it online which doesn't make sense. They should just get rid of online request for this specific Post Office since they cannot follow delivery option requests. This is the second time I had issue and it's the same staff. Maybe is just a coincidence. The other three instances, with different staff, NO ISSUES!