This is my second time visiting this store and I have to say the customer service is excellent. The assistant manager AJ is calm and getting it done over at UPS store National City! Staff is kind and courteous! This is a very busy location, they always have a line. read more

Another quick and easy Amazon return process here. There are two self service kiosks at the front of the store for Amazon returns. You simply walk in the store, look to the left, and the kiosks are there. There are often a couple of people using them, but the transactions are about two minutes, tops. So, as soon as you get to the kiosk, it should be available right away. This location is also very clean and tidy. They never have any filth on the floors, the countertops are always clean, and the staff is always looking professional. This business also offers post office boxes for a fee. They provide have the ability to make posters, banners, signs, etc. They have personal computers here and printers, and fax machines as well for people to purchase time to use them. I know that they have a lot of office supplies and I've mentioned that before that they do have a good variety of mail, packaging, office supplies here. I highly recommend this location. read more

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Had my passport photo done by William, who did a great job. Friendly, professional, assured my photo shoot was within the guidelines. Took a few shots, Neutral face for passport. Thank you, William, for being sharp, friendly, and providing great customer service. I ordered digital copies too. He made sure I checked my email for the photos before I left. He sent my passport photo in two formats, JPG and PNG. Make sure it's a JPG image because, according to passport renewal, a JPG image is what's accepted. Friendly, Kind, Professional, Quick but thorough, made sure I followed the rules, I'm glad he rechecked, I wouldn't want any delays on my passport renewal if the photo is not up to U.S. passport renewal standards. He also explained other passport services that UPS Store provides, for example, having a "will" done. Mine were just standard passport photos for international renewal. CVS didn't work and was rude. Thank goodness the UPS store was close by. Attentive, sharp, reasonably priced. I will go here next time. THANK YOU, WILLIAM. 6/25/2026 around 3 p.m. I was out within 15 minutes. Rep William was informative too. Focused and helpful. Thank you, UPS Store. It's because of customer service like this that makes it worth it, and air conditioned, easy to sit in the chair and have a photo taken. Convenient. Highly recommended, ask for William; Other representatives can help too, but I can attest to my experience with William. It was about $17 and $3.99 for digital. The whole thing was about 21$. I know other places may be cheaper, but this was Convenient! A pleasant experience, and importantly saved me time!!! read more

Customer service is always sweet here! UPS locations can be a hit or miss sometimes, but even when the lines get long they push through customers pretty fast. On a busy busy day I've probably waited 10-15 minutes. I mainly stop in for amazon returns and the QR code process makes everything super simple. Limited parking spots in the front, but the parking lot is huge so parking has never been an issue for me. read more

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I went in to return two Amazon items. For one, I had already packaged it and printed the label myself. For the other, I used the QR code option where the store prints and packages it for you. I only received one receipt, but I assumed it was because of the difference in return methods, so I didn't think much of it at the time. A few days later, I noticed I had only received a refund for one item--the one where they scanned the QR code and packaged it. I called the store to check on the second return. The person I spoke with was kind, but I felt like I wasn't getting a clear answer. She advised me to file a claim with UPS, which I did, only to find out that there was no record of the package at all--it had never been scanned into the system. That tells me the package was likely misplaced before it ever left the store. Also no manager was able to help with this situation which is frustrating because I did what I was supposed to do, drop off at a UPS store. I understand mistakes happen, but I was ultimately told there was nothing they could do and that I should contact Amazon for a refund. I hope the store takes extra care to ensure that all returns are properly scanned and that every customer receives a receipt for each package, regardless of the return method. It might also help to have more staff because every time I visit, there are usually only two employees working with a long line, which might be the reason my package was not properly taken care of. RESPONSE TO "OWNER": I dropped off two return packages at your location on the same day but only received a receipt for one of them. The tracking number I provided was the one I received -- for the package that was scanned and returned properly. The second package was never scanned, and I was never given a receipt for it. That's precisely the issue. I did everything I was supposed to do: I brought both packages to your store and handed them over at the counter. So if one package was processed and the other was not, that indicates it was misplaced at your location -- not an error on my part. I even asked if the cameras could be checked, but was told that wasn't possible. I don't need a receipt thanks to Amazon solving the issue and being able to refund me the money that was due to your fault, UPS. It's important to recognize that this was not a case of an incorrect tracking number or failure to drop off the package. The mistake happened after I left it in your care. The owner changed their response twice to my review -- the first was unbelievably rude and inconsiderate, and while I appreciate the second response being a bit more respectful, I can't help but find it unprofessional that two people responded so differently to my negative experience at this UPS store. read more

The UPS Store - FIRST RESPONSE - Mailbox Centers Near Me - National City, California

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Needed to send out a package and Alyssa was right up to bat, helped me out real quick and informative! Definitely service oriented as I was in & out in less than 3 minutes for what I needed. read more

The UPS Store - Outside the store - Mailbox Centers Near Me - National City, California

Everyone was very kind and helpful! They made sure to greet me as I came in. The team seemed to work well together and they were very helpful while seeming to train a new employee! read more

The manager helped me with a beautiful 18 X 24 print to sell through frame....looks awesome!!!

I ordered a product and was required to use UPS delivery service, out of the South Bay Plaza store, apparently. I was required to pay $15. I followed delivery progress on my laptop, and sure enough I was notified that the product was delivered. It was delivered an hour late to the WRONG ADDRESS with a blurry picture that would not allow me to figure out the house number or even the street. So, buyer beware whenever using UPS. They deliver late and to the WRONG ADDRESS. read more

This place has done this to multiple people as Im standing there. They state that they need packaging and offer to sell it to them, they then proceed to tell people they cant accept their packaging and need to purchase packaging . Jen the GM didnt realize people are catching on to them trying to upsell their own products by rejecting everything they can for whatever policy she stated their franchise owner made up. BBB complaint incoming for predatory practices . read more

My printer broke and I needed to print out very important documents. The UPS Store was a Life Saver! I did not know they provide a printing service. It was quick, easy and very convenient. read more

For the first time ever a ups employee turned away my returns. I will be going to a different UPS store tomorrow. I have 3 returns all boxed. The girl that helped had glasses on and appeared of Asian decente. She said my boxed items had to be placed in yet another box. She sated my items where to be resold and I wouldn't get my full refund if she accepted them. This is untrue. My returns where damaged and instructions stated no box or label needed. I had bar codes. This was a wierd interaction. read more

Had the best shipping experience here. The staff (especially Moe) is extremely knowledgeable and efficient!

Moe was very helpful with my packages despite me putting the label on incorrectly on like 12 tubes lol. I appreciated his patience and friendliness. read more

Exceptional Service from Allyssa and Jem! I had to return a lot of items and was honestly feeling overwhelmed walking into the UPS Store in National City--but Alyssa and Jem completely turned my day around. From start to finish, they were incredibly helpful, patient, and kind. They took the time to walk me through every return, answered all of my questions without hesitation, and made sure each package was processed correctly. Despite how busy they were, they never rushed me or made me feel like a burden. Their professionalism and positive attitude truly stood out. It's not often you come across people who genuinely care about customer service, but Alyssa and Jem went above and beyond. If you need help with returns or anything else, I highly recommend visiting this location. Thank you both--you made what could've been a stressful errand feel easy and even enjoyable! read more

I want to mention Luna, Alaiza and Jem. I'm not sure the spelling of their names is correct. But I visit this UPS store several times a month. These 3 ladies are always smiling, helpful and smart. They are calm, patient and so efficient. Its great to see young ladies working so hard, especially in these times when the younger generation is not always willing to work. Congratulations to these 3 young women. P. King​ read more

Thanks for the great service at the ups store and Ava helped me with all my return packages she was an Angel !!

The only reason it's a 1 star is because I can't go lower. My sister and I were doing an Amazon return and as soon as we walked in Larry had rudely told us to use the kiosk and get in line. As my sister walked over he shouted in a rude manner that we needed disassemble the piece but, if he would have let us explain he would have known that we needed a man's help because it was to tight for either one of us to undo. So we had to carry it all the way back out and ask the gentleman across the street doing construction to help us. Then we carried it all back and when we got back he was still being rude to other customers. Side note the girl who was working with was rude as well to the man she was helping. In conclusion and my opinion find a different ups store. read more

Luna is professional. She has a smile. The only one I saw moving back n forth rapidly. She worked 3 to 4 different places, helping multiple ppl at the same time. Hard worker. read more

Waited only 4minutes which was really great! Three people working, 2 at counter and one off to the side sorting boxes. What seemed like the gentleman in charge was somewhat rude to his employee sorting boxes it seemed. Unfortunately, I got him and he made a snarky comment about did I scan my items at the door, given I've been here about 3 times to return amazon items I've never been asked that. I feel like this gentleman was annoyed in general and didn't want to be there, which I understand but I was very polite and apologized. This establishment wasn't busy with a long line so I'm confused to why he was like this but we all have bad days so maybe this was his bad day. read more

Amazing customer service! I ordered Business cards 2 weeks ago and upon arrival they were terrible. They had made a mistake but I was beyond impressed how the team handled the situation. They reordered my business card and offered me an even better quality &quantity for the mistake. I will definitely be reordering with them from here on out. Thank you Plaza Blvd ups customer for life. read more

The UPS Store - Business cards - Mailbox Centers Near Me - National City, California

Rude and hostile staff. Unwelcoming atmosphere. Staff argued and were hostile towards almost every customer there.

Very handy is convenient for me is on my way going home they have very nice employees there.

Well, the internal Rev Ron counsel came together with a tough debate on making this a three or four star review! I've been here three times and it was outstanding on the first two occasions, but quite challenging on the most recent visit. Well, as we know, two out three ain't bad, so four star won out. I have to say, another reason I went with the four star is because Rachel, who provided assistance to me, was unbelievable in her handling of my situation, along with taking care of a good number other customers at the same time. As a former pizza shop manager, I have to say that watching her work was an incredibly synchronized ballet performed to perfection in the chaos! This store is always busy - with people often lined up outside the door waiting in line. I will say here that the shop is well set up for Covid protocols for those who may be concerned. Lines are marked six-feet apart and there is hand sanitizer available at the counter. I've needed specialized support on all three of my visits and the employees saw me through the process with great courtesy and respect even during the rush. I give them great credit because they do know how to keep those lines moving at a better than I would expect speed. Do be careful in the lot. Sometimes other cars move too fast through it and the road closest to the shop can be dicey with its sharp curve. It does make seeing other drivers difficult as you leave the UPS Store. Other than that, its service is solid and I doubt they would disappoint you. Recommend: HIGH read more

The UPS Store - Inside the UPS Store!! - Mailbox Centers Near Me - National City, California

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Why don't you open at 8 am like all The other UPS Store's? COVID is over now. End the shorter hours ! People wake up early to run errands! read more

The gentleman working the counter whose name I think was Larry was very rude. Seemed to be ready to quit his job. He first didn't want to assist a non English speaking couple on returning an amaon product. I understand maybe it seemed "busy" with approx five ppl in line but assisting them would've just taken a few seconds since that's what it took me to help them. When he called me up he asked if I already scanned the item. It was my first time at the store so I didn't know we HAD to scan to the item before approaching the counter. Maybe if he would've announced it as ppl waited in line more ppl would've done it. He told me to take the item out the box/bag since they don't need it. That was a first for me, usually they take the item in its packaging since the bag actually states that on it. I did as he instructed afterwards he scanned it and gave me a receipt I walked over to help the couple. He said here's your box, I said can you tops it for me and with a disgusted face he said no, I said you don't have a trash can another disgusted face and said nope, I simply said oh okay that's a first no problem. So I took the box and guess what!!! A trash can miraculously appeared in the store. I get it maybe it wasn't store policy to get rid of the box for a customer but the facial expression and attitude wasn't necessary. The elderly couple continued to explain to me that he was rude and didn't want to help them and thanked me. Poor customer service at this location. And to think it's only gonna get busier, he prolly should take a vacation. read more

I am a Northern California resident but a RAVING FAN of this UPS Store. My father recently passed away and I needed to ship a piece of his furniture to my son in Florida. It was the very last item in my dad's house that needed to be removed before the house went up for sale, and I was only going to be in San Diego for one day to take care of it. Moe was tremendous help over the phone and even arranged to take care of it personally on the one day I could get it to the store. They built a custom crate and sent it on to Florida posthaste! Incredible customer service! read more

The UPS Store - 60+ year old record player console inside! - Mailbox Centers Near Me - National City, California

National City. Clean inside & out. Lots of parking in front. Been here a couple of times. I go here to return my Amazon stuff. In & out with no hassles. Special mention to "Moe" for his Outstanding customer service. Always on point & has a great attitude. You can definitely tell he cares & takes pride working at The UPS Store. Thank you! Salute. read more

The UPS Store - Front - Mailbox Centers Near Me - National City, California

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After my stressful day rushing my wedding invitations all over the world, Gaia helped me through everything with a smile and patience. It was a busy hour but still she has all this energy to entertain me and give me advice. I wanted to give her more than 5 star coz she is really the star of this store. You can see the professionalism on her and a very good costumer service. Finally found a store that I know I can get help with. Thanks so much again Gaia for all your help and for sure I'll gonna see you soon! Karen read more

Larry helped me today. I had what I thought was a difficult transaction, but I had questions and he had answers. Awesome transaction, I will definitely be back again. read more

The employees here always greet you with a smile and are helpful. Sometimes they get busy but they still serve you with a smile.

I did file a claim but due to your unbelievably poor packaging they denied the claim. After researching you on the business tax office it came clear that you're not running your business under the correct business entity. I will follow up to revoke your license . Paid for an item to be packaged before shipping, it was soo poorly packed and damaged that the receiver sent it back and I had to trash it. When I called to talk to the supervisor he yelled at me and said it's not his concern. read more

I had the occasion ship some merchandise from this store. Service was impecable. Something went wrong with my delivery and I returned to the store for help. "Mo" (I believe is the manager) got on my issue right away and took care of my problem. Thank you for your very professional service. I absolutely recommend this store as top of the line service. read more

Once again Mr. Polite gets you guys a one star. I won't say who because at the end of the day the whole staff ends up being punished by this one particular worker. He purposely chooses to use demeaning language and to belittle you for not being entirely knowledgeable on the shipping of items. That's what he does day in and day out. He expects you to be equally informed or else you upset him and goes on to use a demeaning tone. He does it mainly to women. When he tried to pull that with me I gave him a quick look and he toned it down afterwards. Coward and condescending. Do better UPS read more

I actually been working for UPS for 10 years and I currently still do and I just feel they don't provide the best customer service . We are coming in for just a simple print just 1 sided no card stock anything and i have no idea why we've been waiting for more than 5 minutes and now all the other customers are out. I really think they should work on greeting customers and helping out . We're standing around and they don't even look up atleast asking "did you guys send the email already" or something . They need better customer service skills Atleast a lil more friendly . I kind of rather drive a bit further to another one than this one read more

Great job. I've lost mail with usps, but I never lost anything with UPS. UPS is my choice when mailing any package.

Dear UPS Management, I appreciate your comments on my original review and the action you took to remove the dead weight from your National City store staff. I have been in several times since and service has been great and always courteous. Thank you. read more

Sorry I forgot their names but the duo this morning from that brown skin guy and that Asian girl was amazing. Great customer service and fast. Very professional. read more

Did a quick Amazon return here. Was in and out in 2 minutes. Quick service and yes social distancing protocols in place with spaces marked clearly on the floor and a hand sanitizer station at the door. read more

I come to this UPS store typically when I am in need of returning Amazon packages. It's usually pretty convenient to go into this location because they aren't super busy (at least when I find myself there). The biggest downside in my opinion is that the staff isn't that friendly or helpful. Maybe it's the same person I usually get when I'm there sending stuff back, or maybe it's just my perception, but they aren't overly nice. However, they are pretty efficient, at least for my needs. Once I get to the counter, they have me in and out in less than five minutes. Obviously with COVID and social distancing requirements, the line can be a bit longer than desired, but it still doesn't take too much time. Overall, I would recommend this location for your basic needs. Pretty straight forward. read more