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Quality Printing

5.0 (6 reviews)

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Document binding

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The UPS Store

The UPS Store

(107 reviews)

Great visit. Came in to return an Amazon item. Scanned my return code on the self service kiosk…read more Packaged my return up in the cellophane bag provided at the store. Affixed the return label to my return in the cellophane bag. Walked my packaged and labeled return to the front counter, ahead of the long customer line, and placed in the returns bin next to the counter. All of this done in 3-4mins. Excellent visit. They have postal boxes for rent here. They also have wide format and construction plans/blueprints printing at this great location.

I went in to return two Amazon items. For one, I had already packaged it and printed the label…read moremyself. For the other, I used the QR code option where the store prints and packages it for you. I only received one receipt, but I assumed it was because of the difference in return methods, so I didn't think much of it at the time. A few days later, I noticed I had only received a refund for one item--the one where they scanned the QR code and packaged it. I called the store to check on the second return. The person I spoke with was kind, but I felt like I wasn't getting a clear answer. She advised me to file a claim with UPS, which I did, only to find out that there was no record of the package at all--it had never been scanned into the system. That tells me the package was likely misplaced before it ever left the store. Also no manager was able to help with this situation which is frustrating because I did what I was supposed to do, drop off at a UPS store. I understand mistakes happen, but I was ultimately told there was nothing they could do and that I should contact Amazon for a refund. I hope the store takes extra care to ensure that all returns are properly scanned and that every customer receives a receipt for each package, regardless of the return method. It might also help to have more staff because every time I visit, there are usually only two employees working with a long line, which might be the reason my package was not properly taken care of. RESPONSE TO "OWNER": I dropped off two return packages at your location on the same day but only received a receipt for one of them. The tracking number I provided was the one I received -- for the package that was scanned and returned properly. The second package was never scanned, and I was never given a receipt for it. That's precisely the issue. I did everything I was supposed to do: I brought both packages to your store and handed them over at the counter. So if one package was processed and the other was not, that indicates it was misplaced at your location -- not an error on my part. I even asked if the cameras could be checked, but was told that wasn't possible. I don't need a receipt thanks to Amazon solving the issue and being able to refund me the money that was due to your fault, UPS. It's important to recognize that this was not a case of an incorrect tracking number or failure to drop off the package. The mistake happened after I left it in your care. The owner changed their response twice to my review -- the first was unbelievably rude and inconsiderate, and while I appreciate the second response being a bit more respectful, I can't help but find it unprofessional that two people responded so differently to my negative experience at this UPS store.

PostalAnnex

PostalAnnex

(56 reviews)

Blanca was extremely helpful packaging my plaque for me. She went above and beyond cutting a custom…read moresized box to make a snag fit and packaged with care. She was respectful to everyone in the store and made sure everyone was served in a timely manner.

First of all, as a service member, on an island, I just want to point out that it's really hard to…read moreget off the base in the first place. I had to drive my car halfway off the base and then walk the rest of the way because it would've been an hour to get to town. Second of all, I want to point out that one of my officers, who is an extremely competent woman, was looked down on when she asked a question at this very location. I almost wrote a review for her alone, and then forgot about it. Then I happen to be opening up Escrow for a home and when I looked up places in Coronado that do money wiring, transfers, Postal Annex came up as one of the results. I quickly asked the woman with dark hair and glasses if they do wiring, and she rolled her eyes and said no. I laughed bashfully and said that was kind of rude. But inside, I wanted to yell at her so badly. In fact, I almost took a picture of her, but I don't want to ruin her full reputation. She may not have known about my hour trek just to get there and the four places that also didn't have money wiring where other people were polite about it, but she doesn't have to know that to have common decency. It is not right for any one in Customer Service to treat service members or anyone like they are stupid for asking a question. I really hope that whoever is in charge of these representatives can please sit down with these employees and tell them how to do Customer Service. I have worked in Customer Service since I was 16 and I would never treat anyone the way. The behavior was incredibly entitled for no reason and they ruin a lot of days for intelligent people new to the area, completely shutting down the art of curiosity and exploration. I would never attend this Postal Annex if my life depended on it anymore.

Quality Printing - copyshops - Updated May 2026

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