The guy was really nice and super easy. Amazon returns are free at least. The third floor is currently under construction so they're currently set up at the front desk. read more

What a rip off and scam! Staying at the Hilton Bayfront and I requested my Amazon package be delivered to the front desk. Well because Amazon used UPS for the delivery it was delivered to the UPS store located on the third floor of the hotel. I went to pick up my package. Amazon separated my order into two packages. Apparently if there is any pickup of a UPS package at this location they charge $6 per package as a "special handling fee". So in my case it would be $12 for two small packages. I informed the person working at the empty UPS store I asked for Drop off at the front desk. He told be in a condescending tone all UPS deliveries to the hotel had to go to their store and that if I didn't want to pay or couldn't afford the $6 I didn't have to accept my package. Unreal! Unless you are desperate I would recommend to never ever use this UPS store! read more

Wow, I will get straight to the negativity of this UPS. They charge a flat $6 handling fee, just because they are near the convention center. Yup, you read that correctly,... a $6 handling fee even if your package is prepaid and ready to go. And to further the inconvenience to the customer it is located at the back of the 3rd floor of the Hilton. read more

LOL this location charges for drop-offs. Yes, there's a reason, i.e. it's inside a hotel, but it doesn't change the fact that everything is either no longer free or pricier. It's like saying $20 hot dogs at Disneyland are fine because they're inside an amusement park. Paying for drop-offs or $20 hot dogs are not good values. In the bigger picture, this harms UPS's credibility. Since this location, along with another also in Downtown, don't advertise that they charge for drop-offs (and it's not cheap), I have to wonder which other locations don't as well. Do I have to call every location to confirm they don't charge for drop-offs? And because there's a lack of consistency across locations (defeating the purpose of being corporate as there's value in reliability in knowing what to expect), what other supposedly free services are charged at each location? Of course, I'm being melodramatic, but in the even bigger picture, this is how it starts: One policy exception leads to another. Succumbing to pragmatism (i.e. reacting on a case-by-case basis under the guidance of future consequences) over principles (i.e. guiding patterns abstracted from past successes) is actually a common problem in large companies (without understanding principles and thereby their contexts, it would seem principles are established because they're dogmatic/old-fashioned rather than because they're verified for efficacy; thus, without the credibility of principles, reacting on a case-by-case basis is the only thing left to do). Sustained pragmatism is a common cause for companies...succumbing, either to the loss of identify at best or to closing down at worst. That concludes our applied epistemology lesson for today. :) Mmm, I now crave hot dogs for some reason. read more

I was so frustrated by the time I found this place I went ahead and used it. Such a rip off that I paid $35 EXTRA purely because of the location. I only picked it because of it being open until 8pm. Definitely will not make that mistake again. read more

BEST UPS store if not service from any store I have ever encountered my whole life. I was at this hotel for a business conference and the store staff were unbelievably wonderful in assisting me with every need - from printing to shipping to even kindly lending me an HDMI cable. The level of customer centricity is unreal. Also super conveniently located in the hotel. read more

Really snotty staff. Up charges for EVERYTHING. I was charged over $1 to print my label. Higher service charges than any other UPS store I have visited. When I explained that it was prepaid from our corporate account I was told that it does not apply because they are a hotel location. Ridiculous. read more

Not a real ups store. Extra fee (on top of any prepaid shipping) for dropping things off here, and parking is $11, even just to run in. Don't come here thinking it's the latest one open in the area. Wish I would have realized earlier!! read more

Don't go and don't choose this location . There's no parking spot oh yes h Th err is but you gotta pay 20 dollars coz it's inside the hotel .. read more

Thank goodness for this location and the staff! They saved me on some last minute notary! Shout out to Cindy and Jose for saving me in a pinch! read more

I was at a convention here and completely ran out of business cards. I called all around for the fastest service and had settled for walking two miles to drop off an order and then doing it again to pick it up. I checked with the Bayfront concierge and, to my relief found there was a print shop right here. Though I got the file to them late in the day and they had a ton of deliveries, my business cards were there waiting for me first thing in the morning. Well worth any extra expense. They were polite, professional, and did a great job. Thanks so much, guys! read more

We visited this UPS store in the Hilton several times throughout the San Diego Comic Con even though we were non guests (we were in a much classier joint near the Mexico/US border. Right.). Time and time again, we encountered absolutely incredible service. On the first visit one of the employees (sorry I didnt catch the name) helped us obtain some poster tubes which we desperately needed and quickly checked us out. Friendly no-nonsense service. On the 2nd visit we needed more tubes, which one of the employees Jackie happily asked a colleague to bring up from downstairs. I then asked about obtaining some kraft paper because anyone who knows anything about art prints knows they need some good kraft paper to roll them up in. Jackie pulled out a giant roll of the stuff I needed and for the next 10 minutes proceeded to measure out and cut out several pieces of this paper to fit the tubes that were being brought up for me, all free of charge. Once the tubes arrived we were on our way to more geek wonderment. 3rd visit a nice gentleman named Kyle quickly provided us with yet another tube (obviously we came completely unprepared for this trip). Finally on the last day of the convention we stopped in yet again (on a Sunday!) to mail off several of our pickups. Jackie once again along with another employee helped us securely pack and ship the items home and I'm happy to report they arrived this afternoon safe and sound. Restored my faith in humanity all around. Happy to be the first review and to give them all 5 stars. Jackie for president! read more

Extra fees due to the proximity to the convention center. The staff was extremely polite and offered to cut the handling fee in half. And it's on the third floor of the hotel if you're having trouble finding it! Thank you for your help Daniel, keep up the good work. read more

Paul was extremely helpful. We were here 2 days on our trip and had to send some things back East. He was very nice & patient. A+ service. read more

This store charges a $6 fee when dropping off chegg books. Good thing I brought my purse down.

I've been dropping off packages at UPS stores all over San Diego and Chula Vista for a couple years now. My job requires me to do this at least twice a month. It's always been a simple process. I drop off the package, get a receipt for the drop off and am on my way. Today I went to a UPS store I had never been to before and was charged a handling fee. I asked why the fee was being charged. Was told its just the rules. Why don't I encounter these rules elsewhere? The response was that they don't know but everyone should be. So after more than 30 separate visits to UPS, I am just now encountering this fee? I'll go ahead and state the obvious. That's bull. What is more likely is that this is a 3rd party UPS and they're using an adjustable SKU to charge their cram fee. I couldn't reasonably get to another UPS in time to ship this package so I paid the fee. But my resentment over that is high enough to write this review. And btw: I intentionally waited a decent amount of time before posting this to make sure nobody would mess with my package. So don't waste your time guys. read more

Nice people, clean store, but I would never go back. They charge you extra to use this location. Just needed to drop off a small package that had prepaid labels and they wanted $6 extra dollars because they are a "special facility." Only thing special is that it's on the 3rd floor of the Hilton. Nice try, I'll take my business elsewhere. read more