Fantastic customer service every time. The team is friendly responsive and always willing to help with questions. Shipping is handled quickly and efficiently and they make it easy to get packages out without any hassle. The location is convenient on the island and I always appreciate how smooth and seamless the experience is. read more

First of all, as a service member, on an island, I just want to point out that it's really hard to get off the base in the first place. I had to drive my car halfway off the base and then walk the rest of the way because it would've been an hour to get to town. Second of all, I want to point out that one of my officers, who is an extremely competent woman, was looked down on when she asked a question at this very location. I almost wrote a review for her alone, and then forgot about it. Then I happen to be opening up Escrow for a home and when I looked up places in Coronado that do money wiring, transfers, Postal Annex came up as one of the results. I quickly asked the woman with dark hair and glasses if they do wiring, and she rolled her eyes and said no. I laughed bashfully and said that was kind of rude. But inside, I wanted to yell at her so badly. In fact, I almost took a picture of her, but I don't want to ruin her full reputation. She may not have known about my hour trek just to get there and the four places that also didn't have money wiring where other people were polite about it, but she doesn't have to know that to have common decency. It is not right for any one in Customer Service to treat service members or anyone like they are stupid for asking a question. I really hope that whoever is in charge of these representatives can please sit down with these employees and tell them how to do Customer Service. I have worked in Customer Service since I was 16 and I would never treat anyone the way. The behavior was incredibly entitled for no reason and they ruin a lot of days for intelligent people new to the area, completely shutting down the art of curiosity and exploration. I would never attend this Postal Annex if my life depended on it anymore. read more

Amazing service, Blanca was extremely helpful. Thank you for our wonderful mail service

I went in to print a few documents and photos that were not printing correctly at home. The woman at the counter (Paulina?) was very helpful, and had the documents from my USB drive printed correctly in under five minutes, for under ten bucks. You can also just email them documents that you wand them to print read more

I've used this Postal Annex since it has been under new ownership and found the service to be great, and the staff very friendly and helpful. If I've ever had to wait, it is only because this store is very popular and so has many customers. It also has parking in the back, which makes it convenient when Orange Ave is crowded. read more

Sandy and Blanca are the best. Friendly, fast, friendly, effective, friendly, professional, you get the idea.

The service here is top notch. I've had a mailbox here for my business for more than 10 years and it's been perfect for me. Their automated delivery notifications save me a lot of time by messaging me right away when I have a package to pick up and every time I go in there Blanca and Matt are so friendly and helpful. They make the packing and shipping part of my business simple and easy. Thank you!! read more

It was super easy to walk in and get a document notarized, scanned and mailed. Blanca was fast and efficient. Thanks for a great experience! read more

Decent place that can handle Most of your postal needs. Staff is friendly and reasonably quick. Prices are Coronado pricey but they get the job done. If all you need is to drop a package for one of the major carriers then this is your place. They sell typical items to include stamps. read more

In all honesty, been coming here for over 25 years and I still miss Ken! However, John took care of my needs and for that I'm grateful! Thank you sir. read more

Matt was extremely unprofessional. I was 2nd in line, when he asked me what I was here for (fingerprinting), he threw up his arms & said "well you're just going to have to wait then". He skipped me to attend to 2 other customers. I understand being frustrated by a busy schedule, but this was embarrassing & is no way to treat customers who are being objective in what services they require. I would advise going elsewhere. read more

Blanca is the best! She and Matt deliver great service and they know their customers! Blanca calls me by my mailbox number and I get a kick out of it every time I go into the store. Love this location and the staff! read more

Blanca is super awesome! I was looking for a perfect box to fit my grandkids gifts and she made it happen!!!! Will definitely be back for my shipping needs. read more

The service I received from Matt was terrible. He was disinterested and borderline rude. I could tell by his interaction with the woman he was helping as I walked in, she felt the same way. I observed him be short and impatient with her and he was even worse with me. He was so ill tempered I considered walking out and driving to a different location. Maybe I caught him having a bad day, but it was very off putting. Despite the convenience, I will not be returning to this location. read more

Such horrible customer service. Very strange and uncomfortable atmosphere. The worker Matt doesn't speak to you. He won't respond after thanking him or even look at you. The younger girl working looked like I was inconveniencing her and ignored me when I thanked her as well. Just terrible employees all around. Looking back to older comments, I don't understand how so many others can complain about the same individual, yet nothing is done about it. So disappointing. read more

Excellent service and expertise. The UPS store couldn't help me, so I walked down the street and found this place. The had the right box, packing materials and were super knowledgeable about the right method to get my package where it needed to go & on time! It actually arrived early!! Highly recommended! read more

Blanca was absolutely helpful during my visit today. She was able to answer all my questions and provide me with exceptional and professional service. Thank you again read more

Called ahead - asked how much per page for printing from a thumb drive. Told it would be .20 per page. When I arrived to print, the owner tacked on an additional $2.00 "printing service fee." read more

I needed to mail an international parcel to China. The office staff, a young gentleman, selected the best parcel carrier company to meet my requirements and he made the process extremely easy. Very helpful, professional and friendly. Highly recommend it. Thanks. read more

This is a great postal Annex! We went to get our passport photos done and bBlanca helped us. She was very kind, and helpful. Great service. They also do notaries and of course shipping of all kinds. Bonus...THERE IS PARKING IN THE BACK!!!! read more

There were totally weird vibes in this place. The person helping me was insanely slow and rude. I did not receive a receipt and when I asked for one, he seemed annoyed and muttered things under his breath. Just a very weird experience. If you have something that needs to go through FedEx (which I did) drop it off at Walgreens two doors down. You'll get a receipt and they're much nicer. read more

Outstanding experience, great, professional, and very courteous. Olga rocks at her job and is super helpful.

I received a really helpful service today when I was trying to ship overnight. They gave me all the options and were very efficient in helping me get this urgent matter taken care of! read more

Omg, they say they service fedex but they won't print a label for you even if you have QR code. So I went home to print it brought the label back but they wouldn't tape it. They said they could tape it for a dollar then I asked for a confirmation of drop off and they said it would be $.50 for a confirmation . I live out here and will not be doing business with them or recommend them. I've given them a try a few times and they've always been disappointing and Lack of customer service. They charge you for everything and really aren't helpful plus I don't trust leaving any expensive packages with them especially since they want to charge you for confirmation. For fedex just take it to Walgreens they are more than helpful and send u a confirmation via phone or email for free I recommend the UPS store and the post office both super helpful, will tape up packages, print out labels, etc. and won't charge you for simple things read more

Blanca was super helpful and patient. She was available to help me in Spanish and explain everything to me.

Matt was very professional and helpful in building a custom box for my stereo equipment I needed to ship. He spent probably 20 minutes cutting the box down to the perfect size as well as cutting styrofoam pieces to inset perfectly for the proper protection. read more

If I could give zero stars I would. I'm shocked this place still exists due to horrific service and laziness. I have been using them for FedEx for over 4 years and every time, without exception their staff are rude, lazy, and unwilling to do their job, oh did I say LAZY!! Yes the most lazy staff I have ever seen in my life. I can provide dozens of examples including my experience today but this review will be a novel in length. If I owned this business, and thankfully i do not, every employee would be fired immediately!! If another FedEx solution was nearby I would go there in a heartbeat. The reviews speak for themselves. I waited 3 years to give this review hoping things would change. They have only gotten worse. I hope a positive change in ownership happens and competent staff are hired, otherwise this place eventually will close down. read more

Morning worker Matt - sullen, no greeting, no smile, looked at me like I was a nuisance. My order was easy and well organized. How can one be in such a bad mood at 9am? read more

Some of the worst customer service I have ever experienced- the owner acts like he could care less about your business- durst you ask ANYTHING he gets moody and put off that you dare ask any questions about the purchase at his store. Hands down the worst shipping store I have even been to in my entire life . If this the type of neglect you are looking for- this is just the place for you- Go to the ups store if you want professional service . read more

I recently had to mail some packages and needed to pick up boxes and such. Stopped in this location and was really impressed with the attentive service and fair prices. Would definitely recommend using these guys if you need anything shipped in Coronado. read more

Under new ownership! This place is great. I have visited it in the past but the customer service this time was top notch. I often visit Coronado and will ship things to friends and family while there. I cannot say enough great things about how this store is being run now compared to my last few encounters. If you need to ship something and want reliability this is the place to go. Support small businesses vs going to the UPS Store! read more

I brought a prepaid FedEx return package which simply needed a piece of tape on the top and this guy wanted to charge a dollar. Seriously!? I have a UPS store box so I'm used to their quality service (this isn't a UPS plug). Last time I had a fedex return the UPS store taped up my box for me and directed me next door to the Vons who had a fedex pick up. That's customer service. This guy is a sad excuse but it's Coronado...he figures everyone just throws money his way. Out of touch! read more

If I could give zeros I would. Incredibly rude customer service for asking for a receipt. I walked off but then realized I was shipping something with value of over $400, um I'll definitely need a receipt! I told him I didn't mind waiting while I watched him idiotically try and fit a large sized blanket into a small envelope and then into a small box next until he decide to afford me 10 seconds to scan and print a receipt. I said thank you, and he walked away back to the other person which I said I didn't mind waiting for, not saying a thing. Will never come back. read more

I went here today, and a few times before and they WAY overcharge. Today I needed a box and they used a recycled, old box (which is fine with me) but they charged $3 for "office supplies" meaning the used box that was free to them, and tape. THEN they ring me up and charge $2.00 for "labor." Yes, they charged $2 for taping the box. I would've been happy to do it myself to save two bucks. Everything in there has their own hand written prices, and way way overpriced. To buy packing tape there it's $4.99 and I got it at another store, brand name, $2.50. read more

I rarely post anything on yelp yEt this experience was the worst experience I have ever had at a postal annex. After waiting 15 mins for the owner to help 1 person and all I needed to do is drop off and get a scanned recceipt of 2 packages (1 fedex and 1 ups). He wanted to charge me $0.50 for a receipt and after arguing with him that I have never been charged anything for any scans from ups, FedEx or any other postal annex store I agreed to pay for the receipt since it was getting too late to make it to another store, so I said that I would pay the $0.50 and he said no it is $0.50 per scan. This guy was a piece of work. The Owner is a small Asian man, he was very rude and slow to work with. I would highly recommend not giving him any of your business. The worst experience ever for such a simple task. Pathetic! read more

shipped 5 FedEx packages with pre-paid labels. Gentleman behind desk would not put the labels in the plastic slips as he said it was not his responsibility. Very strange. He also charged 50 cents per box for a receipt as the store does not receive any compensation from FedEx and he would have to scan the packages which takes his time. It was an odd transaction to me and I would have gone elsewhere if it was convenient. I understand business but it was the manner in which he addressed the issue and spoke to me. He was very condescending. I will drive across the bridge before I step foot in this local establishment again. read more

I would also give zero stars if I could. This morning, 4/22/21, just after they opened, I had the rudest customer service experience I've had in a long time. Now that I read the other comments, I'm not surprised. Because of Coronado parking, I walked two blocks with a 40+ pound package (not my complaint) to get to this Postal Annex+. When I finally got there, the clerk asked me if it was drop-off only. Since this package is for work, I replied, "Unfortunately, I have to get a receipt." I was appalled when the man pursed his lips and rolled his eyes at me! When I responded with, "I can take it somewhere else", I got no reply, just a continuing disdainful expression. I am not a "Customer Service Snob" but I am furious at being treated this way in a professional environment, if you can call it that. I did take my package somewhere else and I will NEVER step foot in this establishment again. Which is unfortunate because, in my work, I will regularly be shipping items and this is the closest authorized FEDEX shipping point to my job. read more

What a dump. These guys made me pay .50 to get a receipt that I dropped off a package. Never mind I go in there often and spend money on other things. They are not nice. Never going again. Losers read more

Nasty attitude, horrible service. One clerk told me I don't know how to put a label on a package so they can't ship it. The other chimed in to not give me tape to fix it since it would be too much and that I should go home and fix it myself. Never coming back. Don't go here! read more

This was very frustrating. The employee could not manage multiple customers at one time. He would bounce back and forth between people and not help get anyone out of there. We were pretty must all standing there waiting to pay while he was looking at the computer like he was doing something but he wasn't. Right when I walked in the door, I asked him if he could scan a FedEx label from my email and send it. He said yes. But, turns out he couldn't after asking him DIRECTLY. He couldn't speak English very well. Maybe that was the reason. Regardless, it's not an excuse for poor service. read more