Abby was amazing!! We had 2 Mother's Day packages to send across the country and she took…read moreexceptional care of us. She was kind and patient and made suggestions on the best way to package and ship the gifts. She was very thorough and I feel confident our gifts will arrive on time! Thanks so much Postal Annex and Abby!!

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Janela is the best. So is Adan. This place is like my second home, they're very helpful and a…read morepleasure to work with.

I was at the UPS Store on Waring Road a couple of days ago. I was helped by Loretta Hernandez who…read morewas excellent. She went out of her way to assist me and answered all my questions. I so appreciate the service she extended to me and will look forward to visiting this store in the near future. Priscilla E

I have been using this location for over 5 yrs now the team is great!…read moreSuper professional, friendly and cool. Rio is usually who helps me out and he is great! Great place near the park too.

Fast and efficient service with a smile. Metered parking. Closed on Sundays…read more I was in the area and needed a key made so I quickly popped in. I've been here a few times and no matter who's at the counter, they're always friendly. In particular, there's a young curly haired associate who's always nice, as well as a gregarious gentlemen, who reminds me of an actor btw, who is always very pleasant. Anyhow, I was in and out for $5 and in less than 5 minutes, and I didn't even have to remove my key from the keychain-sweet! In addition to standard postal services, they have these really cool hand-crafted Quilling Cards. Although they're on the pricier side at ~$9-$10, they really make a lasting impression. You can also get passport photos here for $17+, but as I've recently learned, you can actually use your own phone for passport photos as long as are renewing electronically and you have a non-textured white or off-white background. It took a number of tries to get the sizing right without any background shadows, but it was definitely worth saving $17. I'll have to get the names of the associates so I can give them the proper credit they deserve. Thanks to the crew!

I regularly have very high value audiophile electronics boxed and crated thru the San Diego…read morelocation. The store manager is also the lead "knowledge worker" that does all the custom work -- Joe. His ability to quickly and expertly make custom packaging is without equal in my experience. Moreover, his packaging has survived global shipping because he is so careful and competent. Todays shipment was a 130 pound subwoofer. Protecting the dynamic driver required making an inner sleeve to exactly fit the curved contours. A hot glue gun was used to bind high density materials to the required dimensions. See the pictures to understand the excellence.

They have everything you could need. Or, they will make it! Friendly service. Can ship all…read morecarriers I.e., FedEx, UPS,USPS

Absolutely amazing team at this UPS. I came in 2 mins before closing and ended up needing a little…read moremore help than I planned for. Nina, gentleman in training, and another young lady were all very patient and even though it was past closing - took the time to help me. The service was spot on! The professionalism -through the roof!! Highly recommend this UPS customer team!!!

I had a return label printed here on Saturday, and the employee packaged my return and attached the…read moreshipping label. A few days later, the package showed back up at my door because they had attached a completely different Amazon shipping label with someone else's name and address. The only reason I got my package back is because the incorrect label wasn't placed over my original label. If it had been, my package would have been delivered to a complete stranger, and I would have been out more than $200 worth of items. Mistakes happen, but this is a pretty significant one. I'm glad I caught it before my return was lost, but I hope they're more careful when attaching shipping labels in the future so this doesn't happen to someone else.

Like other clients I can't Express enough gratitude to this family run small business!!!…read more They helped me tremendously to fight FedEx over a damage claim ( arrived to my buyer with package incredibly beat up.... even with 4 FRAGILE ITEM labels on all sides !! Bob and his wife so professional and FAIR in taking care of their customers!!!! It was a pleasure to leave a tip in their so- cute son's college fund tip jar !!! Look no further than this great business for all kind of critical services!

Very disappointed with how this situation was handled…read more I dropped off two packages here at the same time -- one USPS and one FedEx. Exactly one week later I found out via my buyer and checking the tracking # that the FedEx package was never scanned into the FedEx system and appears to have been mishandled or possibly sent out with the USPS package instead. I called and also later that day returned to the store and spoke with the same employee who originally accepted the packages. I explained my concern and suspicion that the labels werent read carefully and was told they would "call USPS" the following morning. What bothered me most was the complete lack of concern or accountability. There was no apology, no sense of urgency, and regardless of whether they were able to locate the package, no one ever followed up with me the next day to let me know what they found or whether they even tried to resolve the issue. Because of this, I am now dealing with a poor seller rating, refunding my buyer, losing the shipping costs, and losing the merchandise itself. Mistakes can happen, but customer service matters when they do. A simple apology, some effort to investigate, and an update would have gone a long way. Instead, I was left feeling like the loss of my package simply did not matter to them. I would not trust this location with an important.. or any shipment again.

I've been a customer at this location for over 10 years and they Always have the best service!…read more Love this place! Everyone is always friendly and helpful!

Staff are quick, attentive and come to the front immediately after you enter the front door…read more If you need something shipped with bubble wrap, be ready to buy a whole roll. ‍

Been a long-term mailbox rental customer. Every time I go in, I see happy, friendly, super-helpful…read morestaff. Really recommend this place. They have all the usual services beyond mailboxes, too!

I stopped at this Postal Annex to mail a gift to a friend and Nicole helped me figure out which…read moreshipping and packaging worked best for my situation.

I come in here often to ship packages and make copies for prints! Nick really helped me out when I…read moreneeded some technical issues trying to get things printed and copied. I really appreciate the time he took to help me!

Poor customer service. I would not do business here again. Great location but not worth the hassle.read more

I was very stressed to obtain a time and temperature sensitive package (that could and should have…read morebeen left by the driver the day before) so it had to be routed to a store. CHERIE made everything right! She was ever so delightful and quite nice to talk to. She sets the standard for what customer service should be and how to interact with people as humans, not transactions or inconveniences.

Went to this location because Amazon told me I had to return a package there and it's in my…read moreneighborhood. There were 2 guys behind the counter, Michael and another guy. Michael was packing boxes to be shipped. The other guy came from the back and waited on the Asian lady next in line right away. After she returned her package and left, the other employee asked if I were shipping and I replied I was returning an Amazon box. He then told me that the other employee would assist me as he was walking away to "no one waiting". I thought it was strange that she returned a box but I had to wait. Michael looked up when he saw I was standing there, he asked if I was being helped to which I replied "no ". He came over and assisted me. I then told him that the other guy said he would help me. Big shout out to Michael, who apparently didn't mind assisting a Black woman!!