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    Mailbox Genius

    5.0 (1 review)
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    2 years ago

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    The UPS Store

    The UPS Store

    4.1
    (110 reviews)

    Another quick and easy Amazon return process here. There are two self service kiosks at the front…read moreof the store for Amazon returns. You simply walk in the store, look to the left, and the kiosks are there. There are often a couple of people using them, but the transactions are about two minutes, tops. So, as soon as you get to the kiosk, it should be available right away. This location is also very clean and tidy. They never have any filth on the floors, the countertops are always clean, and the staff is always looking professional. This business also offers post office boxes for a fee. They provide have the ability to make posters, banners, signs, etc. They have personal computers here and printers, and fax machines as well for people to purchase time to use them. I know that they have a lot of office supplies and I've mentioned that before that they do have a good variety of mail, packaging, office supplies here. I highly recommend this location.

    Had my passport photo done by William, who did a great job. Friendly, professional, assured my…read morephoto shoot was within the guidelines. Took a few shots, Neutral face for passport. Thank you, William, for being sharp, friendly, and providing great customer service. I ordered digital copies too. He made sure I checked my email for the photos before I left. He sent my passport photo in two formats, JPG and PNG. Make sure it's a JPG image because, according to passport renewal, a JPG image is what's accepted. Friendly, Kind, Professional, Quick but thorough, made sure I followed the rules, I'm glad he rechecked, I wouldn't want any delays on my passport renewal if the photo is not up to U.S. passport renewal standards. He also explained other passport services that UPS Store provides, for example, having a "will" done. Mine were just standard passport photos for international renewal. CVS didn't work and was rude. Thank goodness the UPS store was close by. Attentive, sharp, reasonably priced. I will go here next time. THANK YOU, WILLIAM. 6/25/2026 around 3 p.m. I was out within 15 minutes. Rep William was informative too. Focused and helpful. Thank you, UPS Store. It's because of customer service like this that makes it worth it, and air conditioned, easy to sit in the chair and have a photo taken. Convenient. Highly recommended, ask for William; Other representatives can help too, but I can attest to my experience with William. It was about $17 and $3.99 for digital. The whole thing was about 21$. I know other places may be cheaper, but this was Convenient! A pleasant experience, and importantly saved me time!!!

    Sunrise Express Cargo Travel & Tours

    Sunrise Express Cargo Travel & Tours

    1.6
    (8 reviews)

    Probably one of the shittiest customer's experiences I've had. My car was over 3 hours late and I…read moregot little to no communication from sunrise express. Car was not even dropped off near me. Had to call an Uber to pick it up. Would never use this service again, it was a nightmare and the dispatcher was unhelpful. Would give it 0 stars if I could

    Have been using this shipping company (Sunrise) for 5 years now and never had any problems. I am…read moreupdating my review due to a bad experience with last box I shipped. My box was picked up on Oct 6, 2018 and was told that it should be in Manila by the 1st week of December (2 months, which I thought was reasonable). December 6 comes and box has not been delivered yet. I called National City office on Dec 18 to find out the status but kept getting a run around. As other reviewers have noted, Sunrise personnel have a habit of ignoring phone calls. I felt my number was added to a "Ignore List". I ended up driving to their office so I can speak to someone. Ms. Iris (nice lady) called their Manila Office and was given assurance that the box will be delivered the next day (Wed). Got an update on Wed and was told that delivery is now on a Thurs due Manila color coding and that their delivery truck cannot be used on Wed. Thursday came and no box delivery. Visited the office again on Friday and was told thataid their Manila Office has been trying call recipient but was not getting any answer; they need an alternate number. They never called the recipient before, they just delivered the box (must be a new procedure?). I make phone calls (to their cell phones) to Manila (wake up everybody) so they can answer the phone (land line). My sister gets a call an hour later and she is told they cannot deliver today (Saturday) but will deliver on Monday. So I went through the whole exercise of waking up everyone so they can tell them that there will be no delivery, they could have told the National City office that (WTF???). Monday came by and box was not delivered. Have been calling their office and texting Ms. Iris; and as usual, no one answers. Really annoyed now. This is the worst customer service I have experienced. Sunrise does not seem to care about their customers. They also do not seem to have any control of their people in Manila. I will use a different shipping company next time. I DO NOT RECOMMEND Sunrise Express Cargo to anyone shipping boxes to Manila. I would have given them 0 stars if possible.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    2.8
    (172 reviews)

    Needed some papers printed from my phone. The employee behind the counter was very helpful and I…read morewas able to print my documents in less than 10 minutes.

    Oh, today was a bad day. Where in the world is customer service. Well, it certainly does not…read moreexist here at the FedEx office in the Terra Nova shopping center. I went in to laminate a single 8 1/2 X 11 sheet of paper and it turned out absolutely terrible. The paper got super wrinkled and did not come out right. When I went to pay, the guy behind the counter told me that I forgot to put the blank cover sheet around the outside to pass it through. Unfortunately, I have never laminated before so I had no clue. So, here is the great part. That guy simply informed me that the instructions were there by the machine and that the temperature setting may have been changed and it was too hot. THERE WAS NO REMORSE THAT MY PAPER HAD BEEN MESSED UP. HE SIMPLY CHARGED ME SO THAT HE COULD MOVE ON TO THE NEXT CLIENT. Where in the world was the customer service. "I am sorry this happened to you. Let's see how we can make it right." I got nothing. He just wanted to close the sale and move on. I mean... seriously how much time would it have taken out of his day to try and make it right. I told him I had the original on a flash drive and he offered kindly to have me PAY AGAIN A SECOND TIME TO MAKE ANOTHER COLOR COPY. Wow.. how nice of him. I do admit I did not notice the sign about the cover page for the lamination, but then there was this chart about weight of paper and proper temperature. How do I know what weight my paper is. I have no clue. Simple customer service would have been fantastic. Instead, I felt like I was the idiot for not knowing everything about weight of paper, temperature and laminating techniques. Please don't ever go to this store.

    Office Depot

    Office Depot

    2.8
    (90 reviews)
    $$

    I had purchased alot of items that I could not carry all at once…read more The cashier was adamant that I could not use thier shopping carts to haul out the Items to my vehicle. But luckily Olga (staff member) saw me in the situation I was in and she offer to use a dolly to take the items that I could not carry and helped me to my vehicle Thank you Olga!!!!!! You were a big help

    MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING…read moreCustomer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING Customer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is

    Mailbox Genius - mailboxcenters - Updated August 2026

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