I spoke to the same front desk guy three times and he would not give me an appointment. I showed up…read moreto a 90 minute queue on his recommendation. Your employee just wasted my time.

Chris and the team were fantastic!…read more Without an appointment they quickly patched the tire on my EV using the required "EV pucks." They saved the day on my roadtrip.

Wouldn't pass inspection due to rear brake pads less than 2mm. Wanted $550 to fix. But the…read moreregulation is 1.5mm or 1/6" which it passes easily. Went back to have them pass inspection, but they refused and told me to go to Highway Patrol to complain.

Completed a fraudulent MO safety inspection and wanted over $2000 for unnecessary repairs to pass…read morethe inspection. I took my car to a different shop and they said there were no repairs needed to pass my inspection. I am reporting this location to the MO State Patrol as a fraudulent inspection site. Also - the mechanic who "inspected" my car had a hoodie on that said "F*** you very much." Very unprofessional...

Macy, at the front desk was very helpful and accommodating with the payment process. They also got…read moreback to me quickly about what exactly was wrong with my car and walked me through it.

Excellent service at a very reasonable price. Better yet, they answer the phone-every time! We…read morewere traveling to Springfield and blew a turbo hose on our Sprinter RV. Jeff and crew squeezed us in & got us rolling temporarily. then they ordered the part express and installed it a couple days later allowing us to stick to our travel schedule. Highly recommended.

Came here as I was in need of service light check up. My go to jiffy lube is in Indiana and i…read moreneeded help with my vehicle. Dylan advised over the phone to come on in and they could help me out I was worried being in branson and nothing was open on a Sunday today. I drove 40 minutes to get there and was greeted with a smile and Dylan was waiting as promised took my jeep back immediately found it was a misfire on cylinder 6 for my jeep and went a ahead and I got a full tune up while there. They got me in and out in about 2 hours or so vehicle running smooth. The Tech David was very knowledgeable and professional both Dylan and David made this the reason why Jiffy lube is always my only choice for my needs. The environment was clean and peaceful and organized it felt welcoming I was so at ease i was able to sleep waiting for the repair so I got about an hr and half peaceful power nap. The price was super reasonable another reason why I trust Jiffy lube and there staff they have. Again shout out to Dylan and David ! Gentlemen worthy of praise and should be given a raise or kudos for above and beyond customer service.

Brought my vehicle up to have someone look at it and I was told to go home and let my engine cool…read more After explaining to the technician that it had been "cooling down" for over an hour, the response was "You'll just have to see if it drains your battery." What kind of nonsense is that?!

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

The best customer service! They were professional and very kind. I was having low pressure…read morewarnings on all four tires and was worried a recently plugged tire was going flat. The shop was very busy but Brent squeezed me in there and filled all tires with nitrogen, inspected the tires and got me out quickly. He reassured me my tire was fine and didn't charge me. He was very patient and kind. I'll be using Yocum Automotive for all future repairs.

of the bat, Im very skeptical about automobile shops but with this one, it's different. The person…read moreup front made me feel very welcome and ease. they're honest too. When I got my brakes checked, the knowledgeable staff told me they were fine and even explained some causes of why I might be hearing a squeaking noise when backing up. Overall, most honest and best automobile shop I've visited.

I really want to thank the guys at Mitchems for their honesty, integrity, and kindness. My parents…read morecame to Springfield for what was supposed to be a few months. Now 2 years later they are still here and both battling cancer. They have mentioned Mitchems as the place to go, so when I came to check on them I took their van in. Andy was kind and patient with my Mother, and didn't try to oversell or upsell. I asked them to look at a few things and they did and informed us that everything was doing good and still had plenty of life left. I really really appreciate that. It's way too hard to find an honest shop.

Saved my life! I greatly appreciate their help. Very kind people and fast! Came in on my lunch due…read moreto my tire being flat in the morning they checked it for me and fixed it within a tight window! Amazing job. Highly recommend :)

Seems every time I go in there, there is a new crew of kids working. Today was just as simple Oil…read moreChange and Tire Rotation. 1. Kid made comment "Someone put that oil plug in there tight... I broke two ratchets already trying to get it off"........... Duh........ Your using 1/4" drive ratchet..... 2. Tire Rotation........... on a All-Wheel or 4x4 drive vehicle, aren't you supposed to do the X pattern? Front Left to Back Right, Front Right To Back Left ? ?..... well he did Front Left to Rear Left, Front Right to Rear Right.......... What's the point? How is that considered a Rotation? Basically just wasted time. 3. No idea how to reset the Oil Life %. Had to use his cell phone and look it up :) I just hope they put oil in it.............