of the bat, Im very skeptical about automobile shops but with this one, it's different. The person up front made me feel very welcome and ease. they're honest too. When I got my brakes checked, the knowledgeable staff told me they were fine and even explained some causes of why I might be hearing a squeaking noise when backing up. Overall, most honest and best automobile shop I've visited. read more

I really want to thank the guys at Mitchems for their honesty, integrity, and kindness. My parents came to Springfield for what was supposed to be a few months. Now 2 years later they are still here and both battling cancer. They have mentioned Mitchems as the place to go, so when I came to check on them I took their van in. Andy was kind and patient with my Mother, and didn't try to oversell or upsell. I asked them to look at a few things and they did and informed us that everything was doing good and still had plenty of life left. I really really appreciate that. It's way too hard to find an honest shop. read more

I came in for new tires as well as an alignment. My truck has never driven so sweet and I actually love driving it again. Mitchem's friendly staff is happy to help in any way they can. Along with great service, they took care of my truck as if they loved it as much as I do. One sign that told me I could trust them with my truck was the cleanliness and organization of their service areas. Even the bathroom was really clean. But that's obviously not enough. Talk to any one of their staff and they will answer all of your questions and explain everything. Too bad they don't do repair beyond tires, wheels and breaks. read more

Mitchem Tire - Toyo Open Country AT II - Tires Near Me - Springfield, Missouri

Not happy at all with the rates or time it took to do work. I dropped a passenger flat tire off 11am in the morning had flat and I brought another tire to go on rim. So all Mitcham tire had to do was take old tire off rim and replace with another tire I had brought. Balance tire. I already took tire and rim off car..after 5 1/2 hours finally got done and cost was almost 38 dollars.. having to wait that long and then being charged almost 38 dollars I believe was ridiculous. I felt like I got ripped off. Marcus the manager said owner just raised all the labor rates. I have had this done before at many places and always cost 15 to 20 dollars for same thing. A friend referred me to mitchem..I feel like kicking my friend In the butt..I'm a car dealer and spend average of 2 to 3 thousand a month on repairs on cars..I'll just go back to my other tire shop where my business is appreciated. Thanks for letting me blow off steam... read more

The bad weather was coming and I needed my summer tires switched to my snow tires. I called and they were able to get me in same day. Every time the service I have received has been exemplary. This last time the thoughtfulness and care they give for their customers didn't truly hit until I got home and realized that they had not only marked my summer tires as requested so I could rotate them correctly the next time they are installed, but they had laid plastic down under the tires so as to not mark up my interior. This is the fourth vehicle I have brought to this location, and it won't be the last. read more

We have bought many sets of tires from Mitchem over the years. We bought a set for our teenage daughter last year. Today she called to tell them her tire light was on and Corey on the phone was rude and told her the were too overwhelmed and all they could do was air it up. I'm unsure how it's ok to not help a teen girl who needed to see if there was something in her tire. Not happy, do better Mitchem!!!!! Could've stayed 5 more minutes to help a good customer. read more

I am a long time customer of this business. I purchase all of my tires here and on occasion have a little service work done here as well. I have never had one bad experience dating all the way back to the early 80's. Competitive pricing, competent service and a straight shooter approach has kept me coming back. By the way, I am an ASE certified automotive technician and I trust them implicitly. read more

Problem = Used Toyota van, badly worn front tires and in desperate need of and alignment. Replaced front tires (Not purchased from Mitchem) and within 100mi had my young daughter stop in to Mitchem for an alignment. BIG MISTAKE! The tech put on the rack and promptly came back to tell her the alignment was ok and that there was a defect in the tires. This was complete and total BS. The tech was just trying to sell tires when it already had a new pair install and computer balanced. The big issue here is that they claimed it didn't need an alignment, however how is it that the van pulled to the right prior to taking it to Mitchem and pulled to the left after leaving there??? My girl was smart enough not to fall for the BS up-sell on tires. SAFETY.... Mitchem sent my daughter out on the road in an unsafe vehicle and they knew it !!! Unless your a man and have turned a wrench or two in your life, you will likely get lied to, scammed and sold products and services that you do not need. Buyer Beware!!! read more

Awesome folks who took pity on our mechanical dilemma. They could have taken advantage of us since we were traveling but they took us in and treated us more than fairly. Not your typical "tire place". If you need auto service in Springfield, MO, this is where to go. My husband won't let just anyone work on his classic '66 GTO. Lucky us! Route 66, here we come again! read more

I have been to Mitchem tire at this specific location on Kearney street several times to get an oil change over the past couple years. I went this last Saturday morning and they got me in and out quickly. I left and a while later while driving down the road I noticed something dragging on the bottom of my car. I got out and looked underneath the car and see it's the panel that should have been put back by Mitchem after they finished the oil change on my vehicle. At this point they were closed so I found another business open to have them check it out to make sure no damage had been done and they kindly put the panel back up for me at no charge. This could have been a much worse issue if I would have never noticed and continued to drive with the panel down like that, may have caused much more damage. Please make sure you guys are double checking your work and yes the quickness is appreciated, but the quality is what matters to the customer too and getting the job done correctly the first time. read more

The reason I gave them one star is because they really did a good job on what I came in to have them fix. When I called them to get a second opinion on the price of getting new wheel bearing hubs, they were about $90 cheaper than a competitor I normally shop at ($487 compared to $577). However, the reason I'm only giving one star is for multiple other factors. 1) When I got the $487 quote, they "conveniently" left out the $25 shop fee. I assumed the quote would not include tax, but I sure assumed the quote price would have included the shop fee. I did not balk at paying it in the end because it was still less than the $577 from their competitor. 2) I knew my front-end suspension needed multiple parts fixed (there was rattling, thumping, and other similar noises when I hit small pot holes or when I was driving on uneven ground). I knew I needed the wheel bearing hubs changed but didn't know what the other potential parts were. In me getting my hubs changed, I needed my whole front-end inspected so I would know what other parts needed fixed. Once I settled up and got in my car, I didn't leave the parking lot before I knew there was something else wrong with the front-end. I walked back in and asked if they found anything else wrong when they installed the new hub. The employee at the counter guaranteed the tech found nothing else wrong and essentially said my car was now perfect. He tried to say the problem was because my tires needed rotating. Now I do not consider myself a genius when it comes to cars, but I am knowledgeable enough and a fairly intelligent guy; I am not some ignorant, naive random guy. When I said I still heard racking in my front-end, the employee basically called me, the customer, a liar and said nothing else was wrong. Shoot, I could shake my tire/wheel while my car was in park and hear a knocking noise (and that is when the car was on the ground. Imagine how more easily it would have knocked around when the car was on the lift). I, for one, am not stupid enough to believe that rotating the tires would help stabilize the front-end when the car is in park, and I was not going to pay $20 to have them rotate my tires when that was not the problem. For one, how would he even know nothing else was wrong with my car? He was behind the counter the whole time of the repair. He was not the tech who evaluated my car. Second, it was obvious that their "17-point check" signs that are plastered all over their store are not something they really check. The remaining problems should have been easily detectable from their 17-point check, let alone after the tech replaced my hubs. Again, I am not a car mechanic genius, but I am smart enough to check the rigidity of a part after I replace it. While the wheel bearing hub was perfect, it would have taken all but 10 seconds to figure out something else was wrong. And to my shock, most mechanics will bend-over backwards trying to find anything else wrong with your car to milk every last dollar out of you. 3) After I left their store in total disgust for their brutal dishonesty and ignorance, I went to another competitor who had a very knowledgable mechanic who quickly diagnosed the problem as bad sway bars and strut assemblies. He did this by (1) taking the car on a short test-drive and (2) actually looking the front-end over for potential problems. Miraculously, my car's front-end felt brand new without suggesting to rotate my tires. Mitchem Tire already knew I was shopping for new tires. Not only did they lose my business in $400 tires, they lost the potential $800 business in fixing my stabilizer/sway bars and strut assemblies. $1200 plus future business lost. Unfortunate for them. I am not sure if anyone will ever read this review but if you ever come across this, my intent was to make you more aware. If you know your car only needs one specific item replaced, they did a superb job at fixing my hubs in a decent time and will probably do the same for you. But if you are getting your car diagnosed, don't be surprised if they are the ignorant mechanics in the end and you are the one looking for a new, knowledgable mechanic. read more