took my car in and they inspected my breaks & shocks for me. Dis not charge me anything to look at…read moremy car. We will be taking in our daughter's car today. They are honest, capable people.

Always have taken my cars there. They do great service. The prices have always been fair.read more

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

The best customer service! They were professional and very kind. I was having low pressure…read morewarnings on all four tires and was worried a recently plugged tire was going flat. The shop was very busy but Brent squeezed me in there and filled all tires with nitrogen, inspected the tires and got me out quickly. He reassured me my tire was fine and didn't charge me. He was very patient and kind. I'll be using Yocum Automotive for all future repairs.

I had two door dings that made me sad every time I looked at my CRV (one of them I was told wasn't…read morerepairable a few years ago when I was living in CA). So, I finally took some time to find somewhere to get a quote from. Their website was awesome and gave an option to text photos. I sent some photos last night and received a response from Sid, along with a quote, in less than 2 hours. I dropped my car off this morning and picked it up IN PERFECT CONDITION, less than 24 hours after requesting a quote! He was super friendly, very professional, and thorough in all communication. Both little dents are gone and you can't tell they were ever there. So happy that my car is perfect once again and that the cost was beyond reasonable! Thank you!

We were13 hrs from home, they could not repair the car without a new part which was not available…read morelocally. Jamie said he would allow me to have a new part shipped directly to their shop. The next day the part arrived, and the car was on the road within an hour. Great service and great pricing. I would highly recommend them!!

Where do I start?…read more Well first off, let's just start with their inability to call, to let you know about your vehicle and its status. Days will go by and you won't hear a thing. You have to call to see how it is doing, that is, if they have even touched it at that point. Then they get huffy with you if you do call. Sorry, not like my one and only vehicle is in there or anything. Sorry to offend or inconvenience you by wondering about the progress of MY vehicle, while I'm having to make arrangements for rides or using another source of transportation. Very unprofessional and rude. If you are so backed up, don't take as many clients. Even a call to say you haven't touched it would be nice, but I guess that's even too much to ask. Then there is the matter of when you do get your vehicle back, things never sound/act 100% right. It seems right at first, but then a week or 2 later you find that something isn't right. So you take it back only to find that after replacing something they fixed, they failed to do one little thing, to which they still charge you over $100 for labor when it was PART OF THE SERVICE YOU ALREADY PAID OVER $1,500 FOR!! So yeah thanks for the rip off. Pathetic. And it seems that every time we bring a vehicle in, it always seems to come back with a new problem, or a fix that they "conveniently do". I've been around for a while and been to many mechanics in my day, but I know a shady one when I see it. Gladly going to steer clear of them. Take someone else's money and waste someone else's time.

Henry's Towing Service helped me when my car was broke down in Branson. We knew it wasn't an easy…read moreissue like a jumpstart. I had called A&L Automotive for help with my car issue and they referred me to Henry's for towing when I asked. Note that because they have a referral relationship you can roll your towing into your car repair bill and get a discount! (I did not do this as I wanted to submit my receipt to insurance but I thought it was a great option). I called Henry's early on a Saturday morning and left a message. They called back, let me know they'd have a driver in the area in about an hour. They also asked if we needed a ride to the shop too or if they were just taking the car. They were patient with me (I was a bit stressed and almost cry-y - it was embarrassing but they were professional). That worked. Guess what - their driver arrived like 15 mins later! He was friendly, polite, told me what to expect and then got down to business. He had my car loaded up quickly and securely. He also had a very clean truck and room for both my friend and I to ride along. Henry's Towing was very helpful and really helped make this stressful out of town car breakdown experience manageable. Also I thought they were affordable - it was about $75-80 to town my car. I think we went close to 5 miles.

if you get into an accident get ready for a more painful and frustrating process of getting your…read morebelongings out of the car and getting everything dealt with them. Would not recommend. Can find a blue crayon more useful than this towyard. And not too mention 500$ is what they told us it would cost to get our stuff the very next day after the wreck which is wild for a 10 mile tow . not too mention we mentioned we lived 2 hours away multiple times and they still are pulling us around. We have drove to the towyard 4 times now each time they need something new or they won't let the person they previously said was allowed to grab the belongings obtain them. Wouldn't even give me my house key. That's NOT in the car. It's on my keychain.

A&J Transmission & Auto Repair concentrates on fixing the problem instead of producing shopping…read morelists of unnecessary repairs. Their integrity has been consistent from day one. I personally trust the owner and his staff to take care of my vehicles for the long haul without breaking the bank.

My daughter broke down with engine trouble in her Kia while driving home from college, stranded on…read morethe highway in Marshfield, MO--nearly 3 hours from home. Not knowing any local shops, we chose A&J Transmission based on a strong recommendation. Jessie and his team were incredibly accommodating: they promptly got the vehicle to their shop, thoroughly evaluated the issue, and honestly identified it as likely tied to a Kia recall with potential extended warranty coverage (possibly even qualifying for a new engine). Instead of charging for unnecessary work, Jessie advised us to take it to a Kia dealership for warranty support. This level of honesty, integrity, and genuine customer focus in a stressful situation was truly refreshing--they went above and beyond without trying to take advantage. Huge thanks to Jessie and the A&J team for turning a tough breakdown into a positive experience. Highly recommend!