I have to agree with everyone here about the selling experience. Every time I have tried to sell something, they either tell me it's "out of style", they're "not taking these right now", they are too worn or, if they even take it, I get a total of like $4 or $5! I have tried selling brand new, designer brands & they snub their noses! Yet I don't get it. A lot of their shoes & other items are dirty & worn, so do they play favorites with who they choose to buy from??? There are some good deals to be found, but they're buy back policy is horrible. read more

This place is terrible. It smells like moth balls. I brought some things to sell. 75% were brand new never worn and still had tags on them and they didn't want to buy them because they were worn? Meanwhile, the clothing on their racks were pilly, looked dirty and very worn. I brought a Rebecca Minkoff backpack that I only used once and they offered me $12. That's a joke. I had much better luck selling on Poshmark. Don't waste your time going there to sell things. read more

Nice place to go if you want affordable trendy clothes without having to sift through a bunch of mumus like at a 'normal' thrift store.You can find a lot of cute clothes here and the staff is NOT rude. It seems most of the negative reviews are left by people who got a little too butt hurt that their clothes weren't accepted. Don't expect to get top dollar for every little thing you bring, they are picky but that's why they have such a great selection! Closest thing to a Buffalo Exchange you'll find on Long Island. read more

A place to shop for cheap clothing (cheaper). Most of the people who work here are rude and unhelpful. I waited 45 minutes for them to check 6 pieces of clothing and while they all gossiped about their "horrible" customers through out the day, I waited patiently for them to tell me that my clothing wasn't "in style" howeverrrrrr I had two brand new pares of Guess jeans and some really cute tops that looked much better than the ripped up clothing they had to offer through out the store. WHO would want to shop somewhere they feel uncomfortable? Worst experience ever, If I could give 0 stars I would. read more

Very unsatisfied with the selling gently used or new clothing to this store. I walked in with a large bag of clothing, most with tags, some without but never worn and of course a beautiful MK trench coat. While I anxiously waited and browsed through the other racks of clothing, I noticed my bag of clothes were ruffled through very quickly. Soon enough came a text messg that my clothes were ready to be evaluated by a store associate. I was most highly disappointed by what the receipt in front of me stated. A total of $23 for a necklace, a VS makeup bag (brand new) and the MK coat. My jaw dropped and I immediately said I would never sell that coat for $20! The other two items I received $3.00 for. I live about 40 minutes away and used more gas money then I would have imagined! Definitely left unsatisfied. read more

Staff was super nice and clothes were great but the fact that the store is so hot and the ac is pouring or heat I walked out! I wasn't the only one complaining and leaving with money to spend! Fix your a/c it's a sweat shop in here read more

So i read the reviews before I went, so i did not expect much from this location. I brought in 3 shopping bags of clothing and they gave me $13 for 5 items. I guess it's better than nothing. The guy helping me tried offering me $3.80 for Tommy Hilfiger flats. So i took them back. What cracked me up was they legit had neon shirts (picture: Jersey Shore 2007) in the windows but wouldn't take any of my american eagle sweaters?? read more

I've been shopping here quite some time and it's a great place to find amazing selections and styles of clothing at amazing prices so I was beyond disappointed when I visited this location Sunday October 8th and had a terrible experience with the store manager Emily. I asked her a question about locating blouses and she didn't make any eye contact with me, didn't respond when I asked her again she wouldn't look at me and rudely asked me what sizes...that was my first interaction with her. As the store was closing she approached me and asked me to head to the register in the most rudest form possible. I then told her she was speaking to me rudely and it was not necessary ...An employee in the store over heard me and whispered to me that she is also mean to him/her and that she is just alright awful, he looked so upset. As I checked out the girl at the register was just awful too! As a Latina, this store is being used heavily by many non English speaking Hispanics and on that particular Sunday there were a lot of hispanics that didn't speak English because I had conversations with a few people there in regards to our children. It pains me greatly to think how she would treat them being that they cant speak up in English for themselves. I will be emailing the corporate office to send in a complaint. I know the retail business can be exhausting but if you can't deal with people then you should not be in that business. read more

staff is HORRIBLE, and when i say horrible, i mean horrible. With being there only for 1 hour, the same girl (short, brunette, on smaller side, tan skin) was beyond rude to me and my friend THREE TIMES. First when my friend left items in the dressing room (because no one is there to help you or explain what to do), the worker called her out across the store saying "DO YOU WANT THESE? " obviously she did not, my friend replied no, and then proceeded to scream "NEXT TIME DONT LEAVE THEM THERE PUT THEM ON THE RACK" we were so shocked and taken aback we were speechless. Then, as were online checking out, (time is 8:40 they close at 9) a couple walks in, the same girl screams "WE CLOSE IN 20 MINUTES" the couple was again speechless as we were. After she screamed across the store for the second time, the amount of attitude she gave me at checkout was unbelievable. Me and my friend did not understand where her manager was and how this is allowed. As someone who has worked in retail for years, all of these actions she displayed are on the TOP of what not to do list. Plato's closet, do better. Manage better. Train better. "thrift shop" or not this is unacceptable behavior when you are trying to enjoy a evening shopping. Makes a great store somewhere i never want to return. (oh and another thing is the open sign was off at 8:30, what is that about ??? do your job. you work til 9 you stay open til 9.) read more

brought 2 huge bags of clothes and didn't take one thing. looked through it for 3 seconds. Had true religion jeans. told me "out of style" i wasn't aware bootcut and skinny jeans are all out of style. oh and isn't this a used clothing store ? like half the clothes on your racks are from 2012. BYEE read more

If I could give this place a negative amount of stars I would. I brought two bags of clothes which were very expensive and in season. The employee (Jonathan) who was helping me was extremely rude and even laughed in my face. When I responded asking a few questions, he told me I'd have to wait 2 hours. I'm not from this area but returned an hour later where they told me that they did not accept a single item. My bag was barely looked through. DO NOT GO HERE! I read all the bad reviews and still went (huge mistake on my part). Horrible location. The other Plato closets I've visited are 100% better. Do not bring your business here!!!! read more

The store has good clothes for cheap prices! Very organized and clean. I was VERY disappointed with the employees, though. I was looking to sell the store clothing, some brand new with the tags still on them, and some old but now worn down. They accepted only 7 out of my 30 items (all my items were name brand). I was shocked when they didn't offer to buy the shorts that I had bought at this store 2 weeks prior to my visit today. The website says they take scarves, but when I got there the rude employee behind the counter said in a snooty tone "Oh scarves? nah uh we don't take those..." I was very disappointed with my trip to this store today. Other than the employees, I think this store is perfect way to save money and buy cute clothes, whether you're on a budget or just looking for stylish clothing!! read more

If I could give this location less than 1 star, I would. The front desk people are so rude. They don't even look at the clothes that was dropped off. These people are miserable and should not work in customer service. read more

This was probably the quickest review of my items ever ! (Thanks Theresa!) Again, with these kind of stores it's all subjective. I went back with the same bag and added in a few more pieces and they took about 5-6 items. I was so surprised that they do accept jewelry! You just have to make sure it has the original packaging. If you have the time and patience to go back with your original items it may work out for you. read more

The girl at the register had an attitude and slammed the bin on the counter after I wanted the three items that they was offering for $4.50. Worst experience in this location again. read more

wish i checked reviews before going there. i cannot fathom how plato's closet takes out of date, off the shoulder, aztec print garbage, but does not take actual cute in style in season clothes from urban outfitters, zara, american apparel, nine west, american eagle, etc. it seems as if this plato's closet hasn't taken a look at knowing what's fashionable since 2011. i cannot even believe the things that i saw in that store compared to what i brought in. they took a quarter of the basket and gave me diddly squat. the vibes of the store are giving midwestern millennial deep side part "live laugh love". it is disgustingly cheugy in there. abysmal. read more

Yeah this place is soooo not worth it. I bought in a huge bag of stuff, name brands, teenage girl clothes which is what they ask for right? They took literally 5 items out of like 50, and gave me $1-2 for each item. They told me there not interested in the rest because it doesn't fit there "style". She specifically said there not interested in "bright colors". WHAT?! THE WHOLE STORE IS TACKY BRIGHT ITEMS. The store smelt like old dirty clothes. Just not worth it. Victoria was very friendly though. read more

I shop in here very often and I always find something I like, but today when I was in there and it was unbearably hot... it was cooler outside on a 85 degree day. The staff were very nice and helpful and explained that the a/c was broken and soon would be fixed, which is a good thing because I will definitely be back read more

I went to this place the other day. Although none of my clothes were accepted by them I will write a review anyway. Pros: Nice staff those are informative. OK selection of clothes, better if you are a lady. Good prices on high$$ items. Cons. This place is really only good for people who wear Abercrombie, American eagle, Hollister, Aero, and other label brands like that. Basically if you are a guy (which I am) don't count on them buying anything past your college years. They don't take clothes that are not perfectly ironed which I understand but what I don't understand is why I found clothes on the racks that were quite wrinkled. As I said earlier none of my clothes were accepted to be taken in. There were a handful of items they would want to purchase but were no accepted because of wrinkles and they told me to come back. I asked for a figure on what they would pay and the woman who helped seemed like she didn't want to do her job and said oh I would need to look these items up. Simply put I was wondering if it would be worth it to come back and it seems that they didn't even want to tell me what my items are worth. Lastly if you are bringing in pants don't go with alterations. They DO NOT accept them. Summary: This place is best geared for a woman even though they accept men's clothes as well majority of the store is women's merch. Also, they stop accepting clothes to buy at least an hour before they close so if you want to sell come early. read more

Took 4 bins of designer, quality, brand name (kate spade, frye boots, Lacoste, free people) clothes. some with tags still on and they didn't buy a single thing. Don't waste your time here. Not even sure if they looked at it. Waste of time. read more

Came in with roughly 45 items....mainly summer items (it's now June)since that is what the store is looking for. Sun dresses, shorts, tanks, etc. The one looking at my clothing didn't even bother unfolding majority of the items from my bag to see what they were. In the end they took 9 items totaling $19. Wasn't too happy about the amount but I took it since it's better than nothing. I then questioned why majority of my items weren't chosen since they were, style wise, identical to the items they took from me. Their answer for the American Eagle shorts was "the clothes are dated on the clothing. After a year, we cannot accept it". Which that is a bunch of Bull since the shorts they took from me are well over 3 years old. I then questioned her about the items she didn't even bother unfolding. Her answer was the patterns. But I found it hysterical that one dress she passed up was one they have for sale in the store. If you're going to critic my clothing, you should at least look fashion forward yourself. #JustSaying read more

If you like Marshall's and T.J. Maxx you'll love this store! They don't just cater to teens; they also had general athletic gear outdoor clothes, and if your in your 30s, less for 40s maybe but they have dressy dresses too:) read more

I would give ZERO stars if I could. Horrible customer service. From now on, I will donate my clothes to a needy charity instead of wasting my time with this store. Be aware...on their website, it says that they will go through your clothes "while you wait," however I was told that they needed at least 3 hours to go through the clothes I had dropped off (I dropped off about 10 items), and I must come back by 9 PM the same day to pick up any money I may receive for the clothes. Considering that I dropped my clothes off in the late afternoon, this ruined the rest of my afternoon. Not worth it at all...do yourself a favor and go to Goodwill. read more

I tried selling real Steve Madden leather shoes and he offered $4. It was such an ignorant offer so I blatantly said that, and didn't take my real leather fur boots saying they are out of style when they are one of the hottest trends out. Rude and tasteless as well as fully stocked with Raggy old clothes. I usually don't write reviews but the sheer ignorance leaves me baffled haha. read more

After a bit of time, my daughter found about five different items that she wanted to try on. Then, my son needed to use the bathroom, I asked if there was a bathroom and they said it was for employees only! Eventually, my 9 year old son could not hold it! I asked if he could pretty, pretty please use the "private bathroom"? They said that they could not allow that. They told me to use the bathroom in Dunkin Donuts across the street! I don't know if the person who is reading this knows Jericho Turnpike, but it is extremely busy and dangerous! I WAS NOT GOING TO LEAVE MY DAUGHTER IN THE STORE AND CROSS JERICHO TURNPIKE WITH MY NINE-YEAR OLD SON!! Why could they not just let my son use the bathroom? Like, what the heck? read more

I wish I can give this store no stars but 1 is the lowest yelp allows which says a lot since I never feel angry enough to write a review. Plato's is not what I expected from the website. For a few months now I had about 4 bags of clothes I planned on donating but after hearing about Plato's Closet recently I went on their website and condensed to only the brands THEY ask for..ended up only having 1 big bag by the end. I was really excited to get some money for these name brand clothes (even if it was just a few bucks) instead of just donating them and not knowing where they actually get donated to (spoiler: bad mistake). I came in on a Tuesday morning right after they opened expecting it wouldn't be busy and it wasn't, I signed in on the iPad and selected the "text me when it's done" option which said about 20min to wait. I handed them my bag & went grocery shopping down the street..30min later i'm realizing I never got a text so I checked out at the store, drove back and walked in with my receipt and said " hi I never got a text" The lady behind the register said "Really? Are you sure you put in the right phone number" I replied yes..she replied "I'm sorry about that" and then got my bag back and it had ALL of the clothes still in there She said "So you have a lot of summer clothes and unfortunately we aren't taking those now, you can come back at the end of March?" which I replied Okay what about all of my jeans and winter clothes..She replied "Yeah we don't need them right now".....it's January but okay sure and said thanks anyway and walked out. What a HUGE waste of time and I bet i'm not the only one who got that response that day. Honestly so upsetting and a huge let down! Their website says they buy any season, men or womens, and lists certain brands they want so I figured I could get something out of it even if they only took a few items but now i'm thankful they actually didn't take anything! They clearly are way too picky and it shows on their racks too. None of the clothes for sale on the racks I would even purchase myself. Instead of coming to Plato's wasting gas, time & energy spend time selling clothes online (like Poshmark) or donating to a charity that you trust because I promise all this effort from Plato's wouldn't be worth a few extra bucks...I learned my lesson! Hope yall go out of business Plato's Closet, I won't be coming back in March. read more

So I went all the way here with new clothes.. cute dresses etc. There was a female who seemed nice.. and a gay guy who was sorting out the clothes and picking which ones to accept. As I was waiting, I was watching him look through peoples clothing. He would pock up each piece and talk to himself. Every other word was "yuck.. eww.. gross". He didn't seem to be professional at all. The worst thing is, he was pretty badly dressed himself. They only wanted 2 items for practically a dollar each. I just left. When I got home I realized that thr bag I had my clothes in was ripped and they had put tape on it to try and cover it up. Wow! If I didnt live so far I would go and get in their faces.. I would not waste my time bringing anything in here. Although some items were reasonable, others were expensive for what they were. I found the same exact item at tj maxx for way cheaper.. how weird read more

My favorite place to get those timeless pieces!!!! They always have good options for any type of occasion.

I love shopping here! The items you find are so trendy and cute with a price that can't be beat. It's so hard for me to pay full price in the malls now knowing I could get that $30 shirt from forever 21 here for like $8-$10 . Lots of items still with tags on them . Great for bargain hunters ! read more

I LOVE LOVE LOVE THIS PLACE!! Kind of pricey for certain items but I have to admit that its always worth it. I am a huge fan of recycling clothes and this place takes the cake, not to mention the staff is very nice. read more

My first visit yesterday, wasn't able to shop long but managed to pick a few gems! My first experience was at the location in Naples Florida.... I'll definitely be back! read more

Every time I come here I have a very unpleasant experience with the manager I guess he is, pretty sure his name is Jonathan. He is extremely rude, snotty & does not care about the customer. He has also taken items for himself first many times. On more then one occasion I've inquired about an item on the shelf and he said "oh I'm buying that it's not for sale" and quickly grabbed it. I am a very loyal customer here and often spend a lot of money so I get coupons sent to my phone & I was a day late on one and he wouldn't let me use it meanwhile everyone else in the store has done it for me. I don't understand why people like that work in retail/public type jobs and also get managerial positions!! Whoever hired this guy & put him in charge must be brain dead. VERY SNOTTY & UNACCOMMODATING!!! If I could give 0 stars I would for Jonathan. read more

The Manager There Was So Rude to Me. I Misplaced My receipt after spending over 300 dollars with them. (Not the first time by the way). I'm a Regular Thrift Shopper So I'm familiar with the store policy, However Assuming I'm a valued customer He would accommodate ME by EXCHANGING apair of pants FOR THE SAME EXACT ONES instead he offered for mE to go outside and try and sell them or Take 30% of what I paid for them to try n AND THEN TRIED TO recharge me $35. I REFER alot of people to this store however customer service is everything to me and he has none. DO NOT SHOP THERE there is millions of thrift store ..Great ones at that on long Island ...Do not SHOP WITH THEM... read more

If I could give this place zero stars I would. The clothing here is not good quality, which is why it's so cheap. The brands you can find here are generally from places like Marshall's, forever 21 and Old Navy. Occasionally maybe you'll find something from Zara or Macy's but it's rare and they're never very nice pieces of clothing. Now look, I understand that it's a consignment store and it's not going to be brand new store bought quality. But the people that work here are so incredibly rude that it does not make going here for the prices worth it. I once came to this store and had already dealt with the people that worked there, knowing that they weren't really the friendliest, however I was trying to look past that. I was in the dressing room trying on a few pieces of clothing. (It is also important to note any privacy the dressing rooms have are completely violated by the fact that there are security cameras on the ceiling that appear to be able to completely see into them.) while I was trying on clothing a girl that worked there did not knock on the door but instead used her key to open the door to give the room to another customer. When she saw me she said nothing and closed the door. No apology then and not when she saw me when I came out of the room. In fact she seemed annoyed by the encounter. Despite all this I decided I would still be purchasing an item of clothing that I had found. I went to the cashier and decided I would just suggest that perhaps they should tell their employees to double check before opening the dressing rooms. The woman said she wasn't the manager and said couldn't help me. So I asked for the manager and she pointed to the man beside her who was completely ignoring the interaction. So I suggested it to him to which he told me he couldn't do anything. He offered no apology not even that he would take care of the situation. Needless to say I did not buy anything that day and will never buy anything from there again. Trust me the clothing is not worth the prices and neither is the headache you'll get from dealing with these people. read more

I've never been to Plato's Closet before and heard great things about the company. So I said why not go and sell some clothers that I needed to get rid of. On October 8th 2018, I went to the store between 11:00 and12:ish, and was greeted by a young lady, I couldnt get her name becasue i never asked nor did she state either but she directed me towards a touch screen machine to fill out information because i've never been there before. I had trouble on the last part to fill out and a young man, also didnt get name, had helped with the last few questions. I was definitly confused on how this company works, so when the young man helped me out he stated in a question do want us to text you? (talked to me like I was clueless) and continued by saying, that way we are able to contact you when its ready ok? I responded with, can I wait in my car? He said it was fine and only took 5 min for me to wait.... when I went back inside I saw a young lady trying to sell her clothes to the young man I was talking to not too long ago.... I stood their waiting for a good 5 mins while the same co worker, young lady who greeted me when I came in the first time, stared at me the whole time. I felt uncomfortable like im doing something wrong. I saw a costumer come up to the coworker and the coworker directed the costumer to another coworker and she then stared right back at me and asked me can I help you. I felt like wow that took you long to ask me up to get the rest of my clothes that didnt sell....Overall I didnt like how I was treated...the coworkers dont care to have an attitude...NOONE EXPLAINED HOW THIS WORKS!!! But i figured it out on my own after my first experience read more

I have shopped at many second hand stores and I find this one to be by far the worst. Not only were the employees unhelpful, they were just rude. I had a large selection of clothing that I attempted to sell and they only selected a few with no justification or reasoning; basically I ended up buying more then I made. The clothing selection wasn't that enticing. Overall, I was very unpleased with my visit and most certainly would not go out of my way to go back. You're better off going to a salvation army or savers. read more

I think this store has a good idea of what they are trying to do but my problem is I brought in about 12 Victoria's Secret/Hollister sweatshirts I no longer wanted from last season and they took about 3 of them because it wasn't "trendy". Now I think the clothes itself in there were not "trendy" nor half of them were not "designer". I think the employees did not have any knowledge about what is "trendy" and what is not. They took 8 of my items for about $27 which I understand they sell the items for a third of what they are sold for in the actual store but the items I brought in were $50-$70 each when I bought them and I don't think getting $4 for a Victoria's Secret backpack I bought for $65 last spring is really acceptable. I would not go back or give them any more business read more

Hah? You want the HONEST truth you freaking got one. For ANYONE who doesnt know Platos Closet I'll give you the pros and cons. PROS They have very affortable clothing, name brands as well such as Vinyard Vines, Nike, Polo, Forever21, Abercrombie, American Eagle, Adidas, Nine West, Zaras, GAP, Banana republic, and many more! They are cute and at a good discount! I saw a Vinyard Vines sweater for only $16.00 now THATS A STEAL! Orginal pricing would be much worse. Now THE CONS I came in here with a BUNCH of clothes and they didn't take half of it! I had to wait until my turn which took 15-35mins(depending on the day) and they took only 5 items out of 30. Very cramp and small. Listen if your hear to make some money, go on Ebay, Poshmark, Depot(depending on the brand and quality of your items) I hope this help. Good luck to all! (The staff were nice but when returning my items didn't bother folding them at all just threw it in there..."very professional" read more

Upon opening the front door (and I was carrying a large Tupperware bucket of clothing and a huge tote bag) I was lazily told "oh we only buy for teens". Not even a hello. Placed my stuff to be looked at by the incredibly rude and non responsive staff (really of three people no one could greet their customer) and was told to shop while they went through my items. Well I watched him go through one bucket, the one I knew had things they probably weren't interested in, and then I watched him just stand there. When I went up to the counter and called him out on not even opening the tote bag (which was filed with items exactly like the things in their store) he told me he didn't need to bc the graphic on the top folded hoodie was no longer in fashion. Uhm ok......now I don't mind a store not buying any of my clothes, but you actually have to look at them.... Side note, most things for sale were ripped or really dirty, some even had bleach stains. I don't understand why this place was highly recommended. read more

Horrible unprofessional staff starting from manager to the cashier. They did not buy any of the the expensive clothes that I bought in. They told me it was too dressy. The clothes that they had on the racks had holes it. I couldn't understand why they wouldn't take my clothes which were in great condition. This store should not be in business. Disgusting how they allowed such individuals to be in business. read more