Just moved to the area and wanted to give them a try on replacing a zipper on a coat. I showed the owner the issue with the zipper getting stuck in certain places and I asked if he was able to do the work and he said he would try and to leave the coat with him for a week. He quoted me a price of 30 to 80 dollars and I thought that was more than fair, otherwise i was planning to just discard the coat. A week roles around and I go to pick up the coat and it is still not complete because the owner claims he is looking for a part to match the coat in order for the work to get done. I was ok with this. I told him to keep it as long as he needed to get the job done. I then go to pick it up a few days later, the owner claims the work is complete and charges me 30 dollars. Not having much experience with the process, I didn't question the work and brought it home. Once home, i try on the coat and the exact same damaged zipper is on the coat. Nothing was replaced or repaired to my knowledge. I bring the coat back and he claims he replaced "the slider". I'm not even sure what "the slider" is, this slider did not even need to be replaced to begin with and did not even offer me a refund on the 30$ that I wasted on this business. Long story short, check their work if you are going to use them. I wouldn't rely on them for tailoring services. They may be ok to use for dry cleaning but based on my experience with this business i will not ever use them again. read more

I got my down-jacket dry cleaned after three years and looks brand new. Friendly customer service representative. I highly recommend their service. Reasonable service price. read more

I came in to Platinum Cleaners with quite the tall order: I wanted my sequin jumpsuit with a cape to have both the cape and one leg cut off - and all for a Taylor Swift Eras Tour concert outfit that was not much more than a week away. (For those of you interested, it was her reputation era outfit - black one-legged jumpsuit with red snakes on it - from her Eras Tour!). I mention the "sequin" fabric because, if you didn't know already, it is painstaking to alter and hem sequin fabrics due to the fact that sequins are strung onto string that, if cut, will no longer have any sequins on it. I also wanted a sheer long-sleeved shirt to be attached to the top of the jumpsuit with one arm cut off. Quite the order. But despite the time constraint and logistical demands of such a project, the team at Platinum Cleaners was all for it. They worked with me to get this jumpsuit done just the way I wanted it, with a follow-up fitting appointment and everything. They even went out of their way to help me think of ways to attach the red snakes onto the suit after their alterations were complete. And all within one week! They wanted me to go to that concert comfortable in my fit and ready to have fun! You can truly tell that these people care about the PEOPLE behind their clients, not their money or business. Don't hesitate to bring any alteration project, big or small, here! I cannot recommend it enough! read more

Platinum Dry Cleaners - Dry Cleaning Near Me - Chicago, Illinois

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Best dry cleaner ever! George is the best, super friendly and always "makes it work" when I need my clothes back for travel. I've never had a problem and only great service with dry cleaning and alterations. So glad to have this place in my neighborhood! read more

A dry cleaner isn't your first choice for a wedding dress alterations but I am so glad I choose Platinum! George, his family and employees supported me the whole way for all of my fittings and making sure I felt beautiful for my special day. I had to have the top shoulders and bust area taken in, the bottom shorten and a bustle added. The pricing was extremely fair and the convenience of making fitting appointments was perfect for a busy bride. My dress was ready within 7 weeks, pressed and fit perfect! In addition to my wedding dress Platinum has also taken in bridesmaid dresses for me with the same execution of excellence! Will continue to bring them my alteration and dry cleaning needs and I would recommend you do too! read more

Platinum Dry Cleaners - Dress shortened, shoulders and top taken in, lace applications preserved - Dry Cleaning Near Me - Chicago, Illinois

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The owner is unprofessional, confrontational and belligerent to say the least!!! The owner told me I could not use my credit card to pay $9.90 for my dry cleaning because there is a $15.00 minimum. There are no signs posted AND I was not informed of any credit card minimum when I dropped off my clothes. HORRIBLE customer service!!! So I left, returned with cash and paid $9.90 for my pants. Upon inspection, I realized both pairs were creased. I specifically stated NO CREASE when I dropped them off. So, now I have to make another trip back to this joint because they had to be redone. Even though I am inconvenienced, I received NO apology or any attempt to apologize whatsoever. UNPROFESSIONAL!!! When I returned to pick up my pants, the owner told me I did not request "no crease" for my pants. Now, he would NOT know if I did or didn't because he was not present when I dropped off my pants. I told the owner I specifically requested no crease. He IMMEDIATELY became aggressive. Ok, wait a minute. If anyone should be upset, ummmmm... I think it should be me for having to come back 2x, NOT the owner! I asked why he was getting so upset and he told me "GET THE FUCK OUT! GET THE FUCK OUTTA MY BUSINESS!" He yelled and repeated it SEVERAL times. I initially just stood there in shock. Then I did what most people would do, I pulled out my phone and started recording! Then he really became IRATE! I did absolutely nothing to deserve that language or behavior. I remained calm and never raised my voice. I continued to record as I left and his family started recording me outside by my car. REALLY??!!! Do you really want to support a business whose owner is unprofessional, has unfair business practices AND verbally assaults and attacks a woman for no reason at all?? Shame on you if you do!!! read more

George the owner is the moodiest person I have ever had to deal with. He is extremely unprofessional, argues with customers, and if there's anything that doesn't go his way starts yelling. The opening hours 7am-7pm are very loose. It is currently 7:11am and nobody is in the store. Picture proof will try to be added to this post. It's not about quality for me at this point. I spent $200 on cleaning various items in one big heap, I will never ever ever ever ever come back and solely deal with respectful Asian cleaners or big chains that are guided by a corporation's rules. Awful place I highly recommend staying away. read more

Platinum Dry Cleaners - Dry Cleaning Near Me - Chicago, Illinois

My experience here was disappointing to say the least. I frequently use their dry cleaning services and heard good things about their tailoring services so I figured that I would give it a shot. Overall, I am extremely dissatisfied and disappointed with the owner due to the fact that he knowingly overpriced me for alterations. Each time I went in to try on the suit alterations leading up to the event, the price had changed for vague reasons. When it came time to pay, the total was vastly higher than estimated and I felt that his demeanor with the whole situation was deceptive and manipulative. I enjoyed the cleaning services and the friendliness of the owner, but beware of his pricing and professionalism related to tailoring. read more

I absolutely adore the family that runs this business they remember my name every time they do an excellent job they are extremely kind and they are affordable. I even gave them a few challenging projects like fixing all leather jacket and a fur purse and they did it perfectly But I reiterate it's their kindness that keeps me coming back read more

Nice guy. Got a tough stain out. Fast. Open as hours posted unlike some others in the neighborhood (during covid). Cash preferred, but he lets you have store credit if you don't hit the minimum. read more

I curse the company that created bridesmaid dresses. I really do. I had the unbelievable luck having to order not one, but TWO bridesmaid dresses for the same wedding, because the store did not accept returns and my original dress was six thousand sizes too small. Awesome. Naturally the second was six thousand sizes too big, so off I went in search of a tailor to do something with six thousand yards of fabric. Oh and I had two weeks to get the dress altered because... well why wouldn't I? Isn't that like the flour in the cake to a story like this? Platinum Dry Cleaners assured me it would only take a week to have my little number tucked and pinned and ready to go. After a fitting mid-week, my six thousand sizes too big dress became snug as a bug in a rug. PDC saved the day, the wedding, and my relationship with the bride. Could you imagine having to tell a bride a week before her wedding that you were without your bridesmaid dress? Shudder. While PDC saved my life and did a pretty great job at altering the dress, it came with a hefty price tag. Each section of the dress that needed to be altered was $35. I needed the top taken in drastically, and the hemmed raised, as well as the skirt to be taken in. That total would have been $105 and I just wasn't interested in forking over that much on a dress I had already bought twice that I'll never wear again. I ended up taking in the skirt myself, and the top and hem looked great. While the prices are pretty high compared to the bridal shop I bought the dress in and other dry cleaners, I can't thank PDC enough for rescuing me in time for the wedding. read more

This place gets the 5 star review because of it's attention to people. George, the owner, and his sidekick Elvia are really great people. They both remember my name, and make sure to ask me how I am doing. The approach they take is not superficial, and I always leave feeling like they care. Why is this important? Because I have trust that they are going to take the best care of my clothes. So far I have had a wonderful experience with Platinum Dry Cleaners. The clothes come back quick and clean and I am always happy. The one time I encountered an issue, I brought it up to the staff who went above and beyond to make sure my garment received the attention it did. Great staff and prices. Excellent quality. I wish more places focused on their customers as much as Platinum does. read more

I really like this place. They do quality work (both dry cleaning and alterations) and they do it quick. I've always been spoiled with 1 day dry cleaning in the past. Apparently it's very uncommon, there must be 6 dry cleaners within a short walk from my place and none of them do 1 day service; except Platinum. In my 10 done by 5, I love that. They've shrunk 2 things (a suit coat and a blouse) of mine, but apologized and tried to fix them both. I'd give them another star if it weren't for that. However, I've been taking lots of dry cleaning there since they opened and those two are the only two problems I've had. read more

WOW! That is about all I can say. George and Elvia are AMAZING. They treat you like family. In the customer service industry I am blown away at their levels of customer service that they give, EACH AND EVERY TIME. They know me by name, they know my little details, ask how I am doing, hows work, remember my field of work, remember my clothes (ask where some of their favorite garments of mine have been) and just blow me away each and every time! I am rather embarrassed that after over a year of living in the city I haven't gotten around to this sooner. Need a good dry cleaner, laundering, clothe altering place? THIS IS YOUR PLACE! Quick turn around, on par pricing and detailed service is where its at here. You'll leave with a smile... dry cleaning happy endings, my friends! DO IT, tell them Todd sent you. (no, I don't get rewards or kick backs, just satisfaction in helping small local businesses in my area). SUPPORT YOUR LOCAL SMALL BUSINESSES!!!!! read more

My Fave!!! Very accommodating when you need it fast the do it for you and make you feel as if you are their main and only customer!! They know everyone I have seen in there by first name, very neighborhood-like!!!! read more

I was initially attracted to this cleaner, due to their low prices. I was satisfied, even though they would occasionally put creases in my pants when I had specifically asked them not to. (But hey, what do you expect for $2.75, right?!) I even entrusted them with my wedding dress a few months ago. However, recently they completed ruined an expensive dress by improperly treating it with chemicals. When I indicated that I wished to be compensated in some way for their error, the previously friendly proprietor became extremely curt. He has since not returned the dress, not compensated me for the damaged garment, and refused to provide me with his insurance information, so that I might file a claim. I guess you get what you pay for. Cheap cleaning apparently equals cheap business owners. read more

Just moody. Walked in today and everyone seemed unhappy and I really wasn't treated courteously; however, that's rather an anonamaly. The clothes are typically returned to me in decent shape and the one time a button melted under the heat of the clothes press, it was replaced with no hassle. I just hope homophobia isn't the root of their moodiness... As an addendum, I noticed the vibe improved with time and the service was almost always good. Clothes were never lost (or only for a few minutes) and they were typically returned to me cleaned and pressed in the desired fashion. I hadn't realized these low standards are hard to come by now, but they are. Lost or melted bottons were always replaced graciously. I typically don't like family owned and operated enterprises, but everyone hete is down to earth and friendly. George has his favorites of course and they appear privileged, but it rarely impeded the service I received over the years. read more

They raised the price for coats, wedding dresses and such as of Jan 2007. I had to pay 6 dollars instead of 2.50 for my winter coat. What a bummer! But other items are still 2.50. --- You pay only $2.50 for any garment. This means you can dry clean your winter coat or wedding dress at $ 2.50. This place will save you a lot of money, but the problems within; 1)Quality of the service : I find that there's a reason for being cheap.. but when you are broke and need to dry clean something, it's still a good place to know. 2) Too many customers: It is very affordable. Evidently this place seems to have a lot of customers. Whenever I go there to drop off/ pick up my stuff, I end up waiting for good 10-15 minutes for my turn. And they usually don't get your clothes ready for at least 3-4 business days. I will probably go back to this place, but I won't leave nice suits or coats with them. read more

Good prompt service for a very reasonable price. I tried a few of the dry cleaners around the area and Platinum was the best by far, at least for men's shirts and pants. Minor complaints were that they raised the prices without saying anything, polo shirts are a bit pricey and my comforter was very expensive, and they require a minimum charge to use a credit card. All in all they were my go to cleaner for dress shirts and pants and I miss them dearly now that I've moved. read more

I could write entire blog posts about my experiences here, but I'll try to keep it short. Firstly, they completely de-smoked my peacoat that survived an apartment fire. That alone deserves a standing ovation. But then I went in to have a blazer altered, and after hearing a price quote that nearly killed me, the seamstress looked at me, had mercy on my soul, and worked out a much more affordable deal with me. She probably saw my wiry thin frame and exhausted eyes and figured I was in college and couldn't afford the high life. In any case, she was a total sweetheart and had the work done in the time it took me to run across the street to the bank. The blazer fit me perfectly, and it's going to be an essential part of my wardrobe now. Unparalleled service, top-notch dry cleaning, and the best tailor in all of Chicago. Highly recommended. read more

I went into Platinum to get a bridesmaids dress altered.I only needed the bust taken in and the train shortened. I was very happy with the consultative process and I thought the owner was going to have it perfected for me. When I picked up the finalized dress, they informed me that I didn't need to try it on because I had already tried it pinned up and they had made the necessary changes from them so I trusted that they had it taken care of. Fast forward to a few days later - for the actual wedding. I put on my dress, take some basic pictures of the bridal party and realize the bust area of my dress is falling down on me. Literally to the point where I was worried my bra was going to be showing during the ceremony. One of the bridesmaids pulled me to the side during the reception and had to pin it up with a safety pin to keep myself covered up. It looked terrible. I have photos that friends took of me with my hand in front of my chest and with my dress bunched up on the side. Another note.. these two changes to my dress cost me $140. I originally thought this was an outrageous price considering I didn't need a ton of alterations done to the dress but I figured, he seemed like he knew what he was doing and the price was worth it if I could trust that it would be done right. I spoke to another bridesmaid who had the same exact alterations done on her dress in the West Palm, Florida area and she was charged $40. She also didn't have to safety pin her dress or worry about her bra being shown the entire time. Completely unhappy with my experience here and would not recommend for bridal alterations especially if you are getting the same alterations done. This place is less than half a mile from my apartment and I will NOT be going back. read more

Great! They're super cheap, friendly, instant turn around, and they do an awesome job. What else do you need in a dry cleaner? (oh, and they do a good job with minor alterations too- they do them almost while you wait they're so quick!) read more

Tailoring is excellent. I bring all my new suits here and they do a fantastic job every time.

I love this dry cleaners! I go to them for all my alterations and they always do an excellent job. I have been very happy with the results and the service. read more

I've been going to Platinum every week for almost 10 years. They are a great company. George and his daughters are friendly, flexible and customer oriented. If you need something done quickly, they make it happen. I just moved out of the area, so I am disappointed to lose them. I highly recommend them to anyone. read more

Well is was Saturday morning and I need a suit and some clothes dry cleaned before the start of the work week. Where do I go to get my clothes dry cleaned and turned around the same day? There aren't many dry cleaning places in Lakeview that will do a good job and get your clothes back to you the same day (Saturday). After consulting Yelp, I took my clothes to here. Anyway, I came back after 3:00 pm and my clothes were ready and looked great. Thanks, for the quick turnaround and great job read more

I think you definetly pay for what you get when it comes to drycleaning. I have used some of the cheaper drycleaners in the area, but I have realized I would rather pay a little more for much better results. So this place does a great job and the turnaround is really good and everyone who works there is really friendly. Nothing has ever been lost. Once when I was picking up a shirt George noticed a button was missing and asked if it was lost before I brought it in, which it was not. He no questions asked replaced the button because I could not find the extra one and sewed it back on. It is nice to have people admit they made a mistake and fix it. read more

George, Kelly and their daughters are just amazing! Their work is just quality! I've used them for dry cleaning, alterations and preservation of my wedding dress. They are meticulous in their care for the garments. Plus they bring so much fun into a daily routine of dry cleaning. The best in town! read more

I want to be clear -- from a personality and work perspective, Platinum is great. The staff (when they are actually there) are always friendly and professional, and things are always ready when promised. However, the business claims that it is open at 7am. On now four different occasions, I've been there at 7am or a bit after, and the place has been empty. Twice this was me rushing to the airport and stopping to pick something up, and I had to wait over fifteen minutes for someone to arrive. Today I arrived there at 7:19 (per WBBM) to drop things off, and the place was dark. I waited for a few minutes and then got back in my car and went to another place. It's too bad -- I really do like them, but I need a dry cleaner to be open when they say they'll be open. Once or even twice I can understand, but this has repeated multiple times. I unfortunately will be taking my business elsewhere... read more

My stars are inaccurate, but I liked it here a lot. I agree with Remy in saying they should definitely be more competitively priced, but the owner and associates are all SUPER nice, and they listen to you and explain everything to you. I was definitely very happy with my service from here--I had a pair of jeans reconstructed and the look amazing. It was more expensive than I thought it would be, but I found someone close to me to do it... And it was done right!! read more

Im really disappointed with them. Not just for all my clothes come back with stains but for the way the owner treat his clients. Two weeks ago i was there and all my pieces needed to be returned because they came back full of stains. Well second time they returned it was perfect cleaned. Today i went there to pick up 3 pieces and all of the 3 pieces were dirty. So i said that something was wrong because wasn't my fist time returning pieces that wasn't clean right. Today was my third time in a row returning. The worse part is not just that, but the away the owner asked me where have i been sitting? This is not your business. Your business in fact is just to return them clean. This is the business that you chose, to receive dirty clothes of your clients and return them clean. I left the first time pass, i left the second...but come on, today was the third. Oh detail, I didn't choose the day to pick up. They always tell me when will be ready. So if you guys can't do it right in 2 or 3 days you should let you client know that is not enough to be well cleaned. I never had this type of problem anywhere so im definitely changing for a better facility with at least a polite reception. By the way i just saw one of the reviews saying about George the owner. So everyone now can see that is not just me complaining about the rude treatment. George you should treat your friends or your family like that but not your clients. This is business, this is professional and everyone is paying for a good service. If you can not do that, DO NOT complain for your clients. We are paying for the service that YOU chose to have. You just get do your job and nothing else. No one here wants to argue. We pay and you do your job. Simple as that! read more

Love this place! Great cleaners and good tailoring! The staff is so friendly and they remember my name each time I come in. I would recommend bringing your clothes here for sure. read more

My review is for alterations only - I haven't had anything cleaned here. I took a bridesmaid dress here that needed some work - hemming, alterations through the bodice, trimming of the sash, a BUSTLE added...oh yes, my friends, it was an adventure. George was really great about everything, didn't laugh at me in the dress (which I wouldn't have blamed him for), knocked some money off the price since a group of three of us came in together with the same dress. Not five stars because the cost of alterations were more than my cheap ass self would spend on a regular, already-fits-off-the-rack dress, but what can you do. And if I cared to ever get said dress cleaned, I would take it here. read more

Once again, I am over the moon about the quality, service and friendliness that I experience every time I am here. Each item I bring here is tailored impeccably, quickly and affordably. I have been traveling the country for the last 2 years and I have yet to find a shop as good as Platinum! Keep up the good work! read more

This place was referred to me by a menswear shop when their tailor was out of town. I've had 3 or 4 suits altered there and have always been very pleased with the results. The owner is quite friendly and provides excellent service. I've never had garments cleaned there, only tailoring performed. read more

The owner is a very chill, working-class kind of guy. The place is very clean and organized. I got a bunch of button-up shirts and pants done. I made sure to point out stains on my clothes, he marked them for special care. Everything was cleaned to my satisfaction. read more

They've been my go-to since 2008, even when I lived out of the neighborhood. Always friendly and on-time. Their alteration work is fantastic. Give them all of your business. read more

Very cheap; $2.50 for a pair of pants. This place is a bargain for sure. George (the owner) is a friendly guy. He's russian and acts like he's a New Yorker. He talks a lot though and it's kinda crappy when you just want to drop your stuff off. I like the place but he opens at 7:30am which is pretty late for some of us who's out the door earlier than that. read more

By far the only place i will go to get anything talored. George is wonderful and super nice and does a FANTASTIC job. I would NEVER go anywhere else...i even moved to the other side of the city and still make the drive up to Platinum. read more

Do not come here!!! Horrible service!!! I brought my comforter and duvet cover to them and it came back with a burn mark. The burn mark was dead center of my duvet cover. I called and spoke to the owner George and told him that this was an expensive duvet and his response - He cannot be responsible for it. There are plenty of dry cleaners around and this one just lost a great customer. If you love your stuff, DO NOT BRING IT TO THIS DRY CLEANER!!!! I should have read more reviews before bringing my duvet to Platinum!!! Check out the other sites - there's plenty of bad reviews!!! read more