Very nice and pretty good job with tailoring. However, I had an issue with the operators. They are very nice people, but I think the language barrier is an issue. I took in a BRAND NEW pair of khakis to get hemmed. I got them back and put them on the next day and my wife noticed there was black grease near one of the back belt loops. I took it back and they were "gracious" enough to charge me $4.75 for the dry cleaning. I don't think we'll be going back. read more

Avoid, avoid, avoid!!! This is the absolute worst cleaners I have ever used. I would give 0 stars if I could. I just moved by them and thought I would try them for dry cleaning, shirts laundered/pressed and 2 oriental rugs. I should have heeded my GF's warning based upon her previous experience with them where they lost her clothing and didn't seem to really care, including arguing with her that she hadn't even brought it there. Yes, they ended up finding it, but no apology, no customer service, nothing. I don't think the lady that owns it really cares. Back to my experience... The owner (Suh) absolutely lied to me when I was talking to her about having the two oriental wool rugs cleaned. She first told me she sends them out to a local source who professionally cleans them through a machine specifically for this purpose. When I got the rugs back, they obviously were't cleaned this way. It appeared that just the surface was cleaned because there was a ton of dirt that came out of them when we unrolled it to check them after picking them up. When I discussed the cleaning method again, she said they don't clean it using the machine method. Wow, just wow. I couldn't believe it. What was worse was her attitude. No, wait...what was worse was the fact that they ruined one of the rugs that cost me about $2K. It appeared that it sat rolled up in some kind of water/liquid while they had it because the backing of that rug was severely stained when she gave it back to me. She took them back to try to clean them and get the stains out of the backing but gave them back to me again in the exact same condition. When I brought them back again, she just didn't care. I don't think I've ever had an experience with someone who is in a service business who just didn't care. Then she tried to tell me that I initially brought the rug in to her already stained. I again showed her the time/date stamped photos I took of the rugs (front and back) on the day I initially brought them into her...no stains in the photos. She just kept insisting that I did this. Kind of like when she lost my GF's clothes, Suh kept insisting that they were never brought there. Crazy, right? So, I'm out the $$ for the cleaning and I have a ruined $2K rug. Nice. That's not all... When I picked up a batch of shirts a couple of days later, the press had broken a couple of the top buttons on a couple of shirts and the front white shirt (in the bunch) had black smudge spots on it from the press or something. I couldn't believe they would try to give shirts back this way. Yup, you guessed it...according to Su, it was my fault and I brought the shirts in that way. Avoid, avoid, avoid. There are a ton of cleaners in the area, including several with great yelp reviews. Try those...seems I've found a good one and it is not Chicago's Cleaners. We've since talked to other people in the neighborhood about our experiences with Chicago's Cleaners and found out there are quite a number of others that have had bad experiences also. Avoid! read more

Excellent dry cleaner and tailor. Fast turnaround time on dry cleaning. Clothes smell good, not like chemicals. I had a pair of men's slacks hemmed and taken in at the waist. A small Korean woman had me stand on an old wooden box, which happens to be in the dressing room, which happens to be a curtain on a track near the back door of the shop. She placed a bunch of safety pins and told me to come back in three days. Results: perfection, and a very reasonable price. read more

I used to live in the area and went to this cleaners regularly. The prices are fair and the quality is great. The tailoring is really their forte. I always had to get my dress pants and jeans hemmed and she does such a fantastic job. My dress shirts were always so neatly ironed. My wife got her wedding dress altered here and it looked great. Apparently, the owner she used to make wedding dresses for 20 years before. I now live in the South Loop and still make the hike down here cause I know my clothes are well taken care of. read more

Incredibly disappointed. I have been a VERY good customer ($60 or so worth of clothes a WEEK) for over 2 years. They destroyed a very expensive blouse and when I went in to show them, they said it was already there and was not their fault. Definitely do not recommend. All they are good at is taking your money. read more

I love Chicago Cleaners!! I have been going there for 3 years, and the owner Suh is great. We have never once had a problem with any of our clothes, and we have them back very fast. Suh also is a wonderful tailor and does a FANTASTIC job taking in and hemming dresses. The best part is it is a very reasonable cost. I can't imagine going anywhere else for my dry cleaning or to get a dress altered. They are by far my favorite dry cleaners in the city, and I also have enjoyed getting to know Suh these past 3 years. She is the best! i definitely recommended going to Chicago Cleaners!! read more

I've been here a handful of times getting pants hemmed for the kids I nanny for and always have a good experience. Since I knew and trusted them I decided that I would have them alter my wedding dress. I was shocked by how easy it was for me. She got it done in a week! I was very thankful because this would give me a little more time for anything last minute before the wedding. I really feel they have joy in their job and take pride in their final product. I was stunned with the results and was so happy I trusted my gut with her instead of going to one of those fancy schmancy places that overcharge you especially when you say the word wedding! It was affordable, quick, and absolutely perfect. Just the way I wanted it! Not to mention the owner is so sweet and friendly! read more

Always so friendly and sweet. They do a very good job. Always pleased. The boy I watch gets his pants altered there and she never forgets him. He loves to go and see her. read more