Friendly, dependable and reliable. Not perfect in every way (the laundering/dry cleaning are outsourced--what they do on site is tailoring), but very good, neighborhood fixture. read more

I brought a dress in to be dry-cleaned and help with a few stains. When I got home and looked at the dress, it looked like it had been untouched. It looked like they didn't address the stains at all. For a premium dry-cleaner in the heart of lincoln park, I would go somewhere else. read more

The service here is AWFUL. They don't stand by their work. The owner's son is rude and disrespectful. The owner shortened a dress 2+ inches more than agreed upon and was not willing to do anything about it. All she would say is that she would "stretch the dress", which is absolutely ridiculous. She knew what she did was wrong and was willing to immediately give the money back for the alterations, but that didn't solve the problem that she shortened a long dress for a black tie wedding, that was no longer wearable. I would not recommend anyone to go here. read more

Hands-down, the best cleaners and tailor in all of chicago. Not even just saying that- I've been too many tailors, especially in this area and Willow Cleaners is the only one that gave me a fair price and did an incredible job. I got quoted for a zipper replacement up on Armitage for almost $100 and Willow did it quickly and much much cheaper. Even the people that work there are incredible.. great service and great people. Take your dry cleaning and any of your tailor needs here - you won't go to another cleaners after you step in :) read more

I have been going to Willow Cleaners for 18 years even though I have since moved to the other end of Lincoln Park. Chris and her team and wonderful and have also altered my clothing the entire time. If I forget to tell them I have a belt - they track it down - and if something isn't perfect, they will also redo it. I won't go anywhere else! read more

Had a great experience with getting alterations done at Willow Cleaners! The staff was all very kind. They have a fitting room to try on your clothing and then come out to get them pinned where you want it altered by the seamstress. The whole experience was very speedy, and both of my items (jeans and a dress) were completed in one week. The total came out to $50 only for both items!! All the staff were very kind too. Highly recommend! read more

Solid cleaners in town. Workers are really nice and reasonably priced. Will come back anytime

What a terrible experience. I brought in a brand new comforter, never used before. It was an expensive brand lable comforter. On the tag it said gentle cycle and all. I notified them about the lable and said can you do this. They said, of course, we know how to do all comforters. When I picked up the comforter there was an over 1 foot rip in the comforter. I tried talking with the old lady that was helping me but she is so hard to understand and was blaming it on the manufacturer, that it was cheap quality. First off, it's not cheap quality. Secondly, she had the audacity to want to charge me for the service. I was blown away by how rude and dismissive she was and overall lack of accountability and desire to right a wrong. I am incredibly disappointed and dissatisfied with this place and could not recommend enough people not go there. Just a shameful experience on their part. read more

Willow Cleaners - Over a 1 foot rip in my brand new comforter. Never been used/washed before. - Sewing & Alterations Near Me - Chicago, Illinois

I came to Willow Cleaners based on a friend's rave recommendations and the great reviews. However, my experience was not very great. When I first arrived, no one has acknowledged me for about 15 minutes. I gave them the benefit of the doubt given it was a Saturday and busy. Mrs. Kwon came over to mark the garmets as I tried them on. She insisted she would give me a good price on the items. I brought in two dresses and a jumpsuit to be hemmed, in addition to the seam of a pair of pants to be fixed. The first dress was a wedding guest dress, that I had asked to be hemmed a bit longer as I would be wearing heels with it. Mrs. Kwon hemmed it several inches too short and charged me $80 for the hemming, which was more than the cost the cost of the dress. Since I was unable to wear it, I had to run out and get another dress for the wedding. For the second dress, she hemmed it to the correct length but it was an uneven hem. It is very obvious that it is hemmed longer on one side of the leg slot compared to the other. For this dress, she charged $60, which again was higher than the cost of the dress itself. She claimed it was because it was a double lined dress. On the jumpsuit, the hemming on either leg was uneven. She charged me $25 for this hem, even though it was also double lined. For the final pair of pants, she fixed the seam for free. This was nice, but I generally felt like I was overcharged for the service and quality I was given here. Not only was Mrs. Kwon distracted and inattentive, the pricing also seemed completely arbitrary. I will not be returning to Willow Cleaners. read more

Customer Service: Always friendly, helpful and knowledgable. They've also come through several times when a rush job was necessary. Pricing: Standard dry cleaner pricing Dry Cleaning: Over the years, only had one issue, which is great for a dry cleaner! Tailoring: Good for straightforward and easy projects. They'll be direct when they feel it's out of their wheelhouse, which I really appreciate. read more

Update; issue solved same day and respectfully. I'll be coming back! I will update this review if/when the issue is resolved. They lost four dress shirts that are substantially expensive. The owner seems understanding and cooperative, so I hope to have a positive update soon. read more

If I could give negative rating on this place, I WOULD! Imagine it's your wedding and one of the dresses isn't perfect!!! I don't think any amount of money could compensate it. But I can't believe this place would try to deny the responsibility. They were irresponsible on what they did and they ruined a brand new bridesmaid dress. So with all the great reviews and a friend's recommendation, I came to this place to take in my bridesmaid dress. They pinned the dress, consulted each other on the work, and told me it would be ready in a week. When I got to the store a week later, I saw the dress deconstructed on the counter, and I thought to myself that I should have called to check first before taking the L and hiking in the snow to the place. As soon as the owner, assumably, saw me, she asked me when i bought the dress and how much I bought it for. I thought they were odd questions to ask. After I hesitantly told her the information, she then told me "something happened and the piece of fabric on the front panel was ripped". ( I bet they had looked up the Jcrew website for the dress but couldn't find any information.) She kept showing me how she would patch it and reassuring me that it would still turn out "beautiful" and unnoticeable. And she asked me not to tell anyone and "negotiated" with me on the compensation. At that time I was just shocked and speechless. these were some of the thought run through my mind: 1) I am not too sure how to tell my friend, 2) I really don't care how much you compensate me, all I wish was my dress UN-RUINED. The dress is irreplaceable. 3) since you have my dress and I need you to patch it up, I can't really negotiate much since I don't want you to do a even more lousy job. So I agree on the unreasonable compensation of $50 and I wouldn't have to pay for $20 for the tailoring work...( I was like WTF! Like I would still pay for that?) After I pushed for a week of delivery, I left the place furious and worried! The dress is basically sold out across the entire nation, and how would that patch look on the dress and at the wedding, and of course, how i am going to tell my friend!! I went with my BFF a week later to pick up the dress, I was a bit relieved after seeing the patch work. My BFF said that it is ok, though obvious, coz it looked like it has a dart on one side, but not the other. So I was gonna take my $50 and leave the place. The owner then dared to say, "the tailoring work is $20, and we agreed on $50..." knowing where she was going with this, I stopped her and said, "yes, you are going to give me the $50 we agreed on and I won't have to pay you the $20". She said the following that burst me into flame, "well, we don't know what happened, only God knows...." That just showed how irresponsible this place is!!! I said that God didn't damage the dress, I didn't damage it. It is damaged here at Willow Cleaners. I would love to pay you the $20 to tailor my perfectly brand new dress, but you had ruined it at the first place". She gave in and gave me that $50. I would never go back. read more

Careless, careless, careless is all I can say about this place. Every single time I have taken something to be dry cleaned or altered it has not even been up to normal standards. I usually bring my black sport coat in and that's the only thing they haven't messed up. I brought my winter jacket in to have the zipper replaced as it was broken. They put the zipper on the wrong side so now when I zipper the coat it gets stuck all the time. They also proceeded to lose one of the wrist buckles. As I came back for them to fix the zipper I told them about the buckle. They told me it wasn't there when I dropped it off which of course it was. I left my wool coat to be dry cleaned and just picked it up. They have damaged yet another item. I had a gold loop buckle on the back & they said 'sorry we broke it' & proceeded to charge me. Their prices might be inexpensive but at the cost of your nice clothing! Don't go here! Won't be coming back that's for sure. read more

I brought in a pair of satin white trousers to be fitted in the waist. They were altered so tight I could barely take a deep breath. They offered to let the waist out. When I went back to pick up the pants, they were then somewhat loose in the waist. Which I thought whatever, I can deal with since I needed these pants today to leave for an important vacation tomorrow. I noticed bright yellow tailor's marks on the back. I asked why they didn't clean them off, she said oh you can do it at home no problem. I thought that was strange, but was in a hurry so I left. I washed them twice at home and the marks are still there. I called to ask what to do, they said I should bring them in after my vacation and they'd dry clean for free. I need them today, how would that help me? They said the owner would call me, but they had their sweet older tailor call me to try to make me feel bad. They refused a refund. Mind you it's been over 2 weeks now for what should be a simple waist fitting and they ruined my pants I only needed for this weekend. Terrible customer service and sloppy work. Do not come here with any expensive clothing. read more

Great dry cleaner and they also do alterations that are very reasonable as compared to other dry cleaners in the Gold Coast. We have used them for years read more

I never post bad reviews, but I couldn't ignore this and let this happen to someone else. Although they were generous with the pricing and did a very quick turn around, I would never recommend because of how my body was spoken about during fittings. I brought a jumpsuit in to get let out as I bought it a few years ago and it was too small (went on, was snug, and couldn't figure it would zip or not). I simply asked if it could be let out and she had me try on. She kept asking me why I didn't buy it in two sizes bigger and commenting about how it was so tight. I was humiliated and very upset; as someone who has gained weight due to health issues and physically cannot lose it, this was the worst thing to say to me. She said it couldn't be done, so I thanked her and left. She followed me to my car, deciding that they could add extra fabric in the sides. I was still in shock about how she spoke about my body, so I begrudgingly agreed. When I came back for a fitting the next day, she commented about my body again and then I told her I had health issues. She chuckled and asked me again why I didn't get a bigger size. She told me she'd charge me $40 instead of $80 and was upset I didn't immediately jump for joy with thanks, but I was holding back tears. Upon picking up my jumpsuit, she asked me many times if it was okay and then defended why the job was the way it was. To me, it looks like a maternity jumpsuit and based on how I was treated, I'm not even sure I can get myself yo wear it now without remembering what was said about my body. You never know what someone is dealing with and no one should ever comment on someone else's body. Because of this, I will never go back here. read more

I have gone to this shop for years and LOVE them! My husband took his work shirts there every couple weeks while we were in the office and I had many outfits altered to perfection. We even trusted them for our wedding clean up and preservation, and weren't disappointed. Highly recommended!! read more

Mrs. Kwan is a saint!!! I've had the pleasure of living above the finest dry cleaning/alterations establishment in the Chicagoland area for two years now. The owner, known as "Mrs. Kwan", absolutely kills the dry cleaning game. One day returns on dress shirts, affordable for my sport coat, and also fixes ripped pants when you're desperate for a quick fix. This business is the epitome of hard work, she is there every night, as late as ever, doing her best work. I hope my roommate and I aren't too loud as we dance above you every weekend. Love, Your neighbors read more

I trust them with all my clothes. I even took my wedding dress (with lace) here to get cleaned and they did an amazing job!! We take all my husbands suits here as well. read more

I went here on May 26th,2017 for last minute prom dress alterations and it was done in a timely matter! It was only $40 and my dress was take in by 3pm and I came there at 11am! Definitely recommend this place read more

Willow Cleaners - Sewing & Alterations Near Me - Chicago, Illinois

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I've lost a fair amount of weight over the past month, and one of the unfortunate (or fortunate, depending on your perspective) side effects is that almost none of my clothes fit me anymore. Since I can't afford to replace my entire wardrobe, I decided the next best thing would be to take some of my clothes to Willow and have them alter a few things. I took 3 pairs of jeans, a dress, and 5 pairs of work pants to be taken in. Mrs Kwon had me try the clothes on and then proceeded to pin everything so I would know exactly how they'd fit when they were done. She told me she'd rush altering everything so I would have some clothes to wear. I swear the poor woman must have worked over the holiday to get it all done in just a few days. It all fits as it's supposed to and she charged me next to nothing. Willow Cleaners always goes above and beyond my expectations, and they've earned a customer for life. read more

Ah, the lovely ladies of Willow Cleaners. I love being called 'honey' and picking up my dress the next day for a simple alteration that only set me back $3. Yep, you read that right: $3. My cocktail dress now fits as it should (no more eye-popping cleavage, thankyouverymuch) and you better believe I'll be raiding my closet for other ill-fitting garments to bring in. read more

Never go for wedding dress cleaning or preservation. 1. She removed the belt attached to my dress without asking in order to clean it and then did not fully reattach it. I understand if something needs to be done to preserve beading, but she should have asked and then properly reattached it. I would not have approved it being removed and would have gone elsewhere to a specialist. 2. We discussed making it air tight. Her version of this is storing it in a plastic bag and then putting Scotch tape and Staples on the bag to close it. That is not air tight and plastic retains moisture, which would ruin the dress over time. I paid $120 for the cleaning (which was fine but I had no stains so a simple cleaning). I will have to go elsewhere for preservation. When I complained that it wasn't what I asked for she told me that I "need to learn to be nicer." read more

Thank you to everyone who has reviewed Willow Cleaners before me... I had a pair of designer jeans hemmed (with orig hem) at the cleaners in my building and they botched them...twice! I searched Yelp for a tailor or alterations expert to try to fix them and found Willow. Not only did they fix the hem, they did it overnight and for $12 (I think she felt sorry for me). I had another pair hemmed, as well, and both are perfect... These ladies have experience and their work speaks for itself. They are sweet, professional and their prices are amazingly low!!! Now, I will take my alterations only to Willow. read more

So there's a dry-cleaner on every corner, and I've been working my way through maybe all of them for awhile now. Along the way I've paid $12 for a clean shirt, lost a suit coat, and somehow even ended up with tapered-leg flood pants. But I'm so happy to say that I've now finally found a cleaners/ alterations place that I love. These ladies are so friendly, and complete all my alterations on-time. You can even be picky, and explain everything detailed how you want it, and they don't get snippy. Its been a few months and so far so good. Pretty dang cheap too. read more

For real! I mean really? I was going to write this review later, but I just can't believe it. I should have known something was up when I had to keep stating I don't like my pants dragging on the ground. I am so annoyed. Last week I dropped off two pairs of jeans to be hemmed. On one pair of pants the leg was a little longer than the other; on the other I needed it completely hemmed. I tried talking Spanish to the lady that worked there, which apparently I was still unable to communicate that I want my pants short, not dragging on the ground. They asked me to try them on so we could measure them. The seamstress, I was told only spoke Chinese, kept telling me long. You want long? No, I want short. I even went so far as to pull up the shoes on my phone, since I would not be wearing my winter boots with these. I left a little nervous that they would not be right. On Thursday I picked them up. They asked me to try them on to make sure they were right. I told her I didn't have time. I mean you measured them, and this is your job why wouldn't it be right? They 1. fixed the wrong leg of the jeans. 2. the second pair were LONG! So I was going to take them back that night but they were closed. I don't do business on Sundays so I took them back first thing this morning. The lady was telling me that it was a redo and they wouldn't charge. I tried them on and she said they long. fine. NO I want them short. I felt myself get agitated. Then she did it and said fine fine. As I was leaving I was asked did you tell her it is a redo or else we have to charge you $10. If you did it right the first time this wouldn't have been an issue. Once my pants are fixed I am not going back. Price for my jeans -$ 9 Price to hem one leg -$5 Go at your own risk. read more

Agree with consensus- the sweet ladies at Willow Cleaners are determined to make you happy with their service and prices. They're always smiling and try to remember your name. I'm very particular about my cleaning and after 3 years they have never let me down. I moved away from the area but still continue to take my cleaning there. Tailoring is fantastic for the price- I've had my designer jeans tailored and zippers fixed...only $10 for the whole thing! I used to pay out the a$$ at Tails on Wells for my designer denim to be altered but realized it wasn't worth it. Willow Cleaners is a jem! read more

Mrs. Kwan is the easiest person to work with.....she has assisted me with 2 jacket alterations ( which were done very professionally) and at a very reasonable price. I had sewed for years but more recently am no longer able to work well with my hands. I also had my Duvet washed & pressed by them during the summer months....They did an excellent job & also at a reasonable price. After reading some of the reviews of : WILLOW CLEANERS & MRS. KWAN: - I felt compelled to share my experience...it was "EXCELLENT" & ABOVE OTHER ALTERATIONS/CLEANERS IN THIS AREA - I HAVE LIVED IN THIS LOCATION FOR 40 YRS! "I WOULD NOT HESITATE TO USE THEM & HIGHLY RECOMMEND THEM!" Jeanie B. read more

Used to go here all the time and the tailoring is still ok -- however DO NOT CLEAN YOUR CLOTHES HERE. Over the years both the laundering and cleaning have substantially deteriorated. Now when I bring in white shirts to be laundered, they are returned with light brown stains around the collar that were not originally there when I first brought the shirts. Same thing happened to our son's shirts. I recently brought in a nice brand new light blue shirt with two small chocolate syrup stains, that I probably could have removed on my own. I marked them with red tape and the stains came back the same with no sense that anyone even tried to even attempt to remove or treat in any way. I believe it was laundered rather than dry cleaned as I asked and laundry people probably just removed tape and did not try. Now shirt is ruined since they dried shirt with the stain baked into the garment. Great... Also, if you are lucky enough to have your clothes dry cleaned they are lost or misplaced at least 50% of the time and the other 50% it does not appear that much effort was placed to clean the article. I would rather pay 2x for a real cleaning than deal with this lack of service and confusion. read more

I pulled a few dresses from the back reaches of my closet and thought "How cute would this be if a) it fit me better, or b) it were shorter?" Willow cleaners to the rescue! After reading the many rave reviews, I took the time to walk the 15 minutes from my place, passing three other cleaners in the process. The changing room is pretty tiny/cluttered with random things (a rolled up carpet last time I was there) but the owner was very attentive and quick with her pinning. $45 dollars later I had a beautifully shortened former bridesmaid ballgown, a shortened black jersey dress, and a completely taken-in white strapless number. They even took extra care to get out a yellowish spot on the white dress before they took the time to alter it. Minor points off for the slightly puckered hem on the jersey dress, but that may just be the nature of the fabric. I'm going back to get a bunch of other stuff tailored soon! read more

We switched to Willow Cleaners recently as we had trouble with our last dry cleaners. So glad we did! Our clothes look so much better and prices are cheaper. I had some pants fixed (they didn't charge me to repair a tiny hole) and hemmed and everything came back perfect. The service is great. Would definitely recommend. 296/365 read more

Wow -- love this place! I came here for the first time to have a few dresses dry cleaned and one hem re-stitched. I asked for a quote on the hem and they told me to wait and the seamstress could take care of it right away. Five minutes later, I walked out with my re-hemmed dress, free of charge! The hem looked great -- even and was clearly very high-quality work. That's wonderful service, especially for someone who was a new customer. I'm still shocked they didn't charge me. The prices are reasonable and service is always friendly and quick. This is where I will take my business now, even though I have a dry cleaners in my building. Definitely a fan! read more

As ye olde Duke of Willow Cleaners I command all you commoners to come here for all your dry cleaning needs. The service can't be beat, and the prices are silly cheap. They do everything from wedding dresses to hemming to removing soy sauce stains because I like to shovel sushi in my mouth whilst I am feasting. Simply the best right here. 151/365 read more

Thanks to fellow Yelpers for this great find! The owners have got to be the nicest women I have ever met! What they lack in their knowledge of English, they more than make up for in the type of service they provide. The bonus to the best service is their extremely low prices. I had a bridesmaids dress altered in at least five different areas and was only charged $30! I was a bit worried because of the low price, but the dress looks absolutely amazing! Thanks to Yelp for such a great find. read more

Seriously, this place is awesome. My boyfriend has gone all over Lincoln Park to get his tailoring done because he likes to "support [his] neighborhood." And to be quite frank, he comes back so upset every time because they either charged him too much or effed up his clothes...or both. But he went to Willow and he came home and I couldn't stop hearing about how amazing this place was. He took a pair of pants in to get altered and he was the happiest man in the world. So, I told him I had to get some pants altered and he was more than happy to tell me where to go. He spent an hour trying on pants to make a pile to take there when I went. I had just bought a pair of 1921's from The Blue Jeans Bar that ran me almost $200 and were way too long. I loved the original hem and I mean, let's be serious, when you pay that much for a pair of jeans you want them to look like you never took a needle to them ever in your life. So when I went I asked for the original hem; she nodded over and over "yes I can do that." I got two other pants altered as well; a quick hem to a pair of Benetton pants, and a seam reconstructed and reinforced on the inner thigh of my Serfontain jeans. That all cost me about 18 bucks. I couldn't believe it. I'm going there for the rest of my life. End of story. read more

My partner and I visited Willow Cleaners to measure her for an outfit being made overseas. We're not local to Chicago, and the need was urgent, so we arrived near the end of the day hoping that Willow could help us out. They helped us take over detailed and unusual 25 measurements (Indian clothing is particular) and absolutely refused payment. If I lived nearby, this would be my new favorite cleaners. A+ read more

Do NOT take dresses here to be altered. I brought my maid of honor dress in to get hemmed and minor alterations on the straps/chest. I came back to pick it up and the pins were still on the straps/chest-they forgot to do half of the alterations and asked me to come back, which wasn't a problem. I came back and they had done the alterations, but SO sloppy the dress no longer fits. They added two inseams and sewed the cups super bunchy on the inside when I had not even asked for the cups that are built into the dress to be sewn! The dress was also FILTHY!! Spots everywhere. When I pointed it out they tried to tell me I brought it in dirty. I did not. I brought it in the plastic it came in, and they brought it out to me without plastic so it was clearly not clean where they were working on it and storing it. They then proceeded to tell me I was being too picky, I am too difficult, it's too much work, that it's my body not their work, etc. They cleaned the dress and attempted to charge me $25. Unfortunately, I paid for the alterations (in cash upon request) because I didn't want to deal with their rude customer service anymore, but now I need to take it somewhere to be fixed. Do NOT risk it. read more

Willow Cleaners - Cup bunched up on one side - Sewing & Alterations Near Me - Chicago, Illinois

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I live around the corner and have used Willow Cleaners several times. They are great! The alterations I have had done were fast, accurate, and well done. The cleaning has all been perfect and very reasonably priced. I picked up and item today and brought a new item in with me -- a jumpsuit that I put a pretty decent snag in at a recent event. She fixed it like almost new in about 2 minutes and refused to charge me!! In this day and age, service like that deserves recognition. So glad they are our corner cleaners!! read more

I took an entire-white down jacket for cleaning and it was originally so dirty at the cuff, collar, and the back of the jacket.. The back part was like mould color and I even didn't realize that when I took the jacket out at the store. I guess the reason might be that I put the jacket in a corner of my room for almost four months.... As you know the winter is so long this year. So seriously I didn't expect any like-new cleaning quality because I personally treated my jacket so careless.... When I picked it up after one week, I have to say Willow Cleaner is wonderful. The white jacket is just like a brand new one, except some dirty tiny spot on the back part and cuff. So it definitely deserve a five-star reward. read more

Don't risk bringing expensive clothes here. I've been coming to Willow Cleaners for nearly 6 years without issue. A few months ago I brought in 2 suits and a pair of pants but when I went to pick up they were nowhere to be found. After 4-6 weeks of being jerked around they agreed to give me half of the money to replace them even though I already purchased the new suits and had the receipt. I'm not sure when the level of service went from great to complete crap but I cannot trust them anymore. Maybe if they didn't jerk me around about refunding me for the suits they lost I might consider going back but after 3 months of going in and calling for my refund, I have given up. read more