They are back again. Never a pleasant experience when the AC is out. But they were here first thing…read morein the morning, diagnosed the problem, and had it repaired in minutes. He explained why I had the problem and it made total sense. They charged a very reasonable service fee and advised me that equipment is under warranty... who knew? I am always happy when Greg shows up. I always ask him to skip up to the house like he does in the video. I refer all of my clients to them.

I previously gave them a 5 star review, but that service no longer exists…read more We had a problem with our front heater and called Northwind because other service was good. The guy who came out took over 3 hours to "Diagnose" the problem, but because he had taken way longer than it should have, he only charged us for two hours. Got an estimate that the unit needed a new heat kit and we accepted it. NOTE: Their estimates try to be general and I do not like a general estimate when the cost is over a thousand dollars. They came out and put in the 'heat kit' and the heat worked. The only problem was it would not shut off when it reached the correct temp on the thermostat. We called Northwind and told them of the problem and they sent someone out. This guy was similar to the other in that it took him 4 hours to diagnose the problem and each time he would tell us it was a problem, we would say, "But your guys fixed that." and his story as to what the problem was would change. We were told at least 4 different reasons this was not working. He finally settled on it was a valve on the roof and he had tested it with a magnet. The other problem was the guy would stand around and talk to employees the whole time he was here. Then he called a manager up to the front to tell her he was only going to charge for 2 hours. I was there and heard it and left her to sign. The next morning I get an invoice charging us 4 hours for sending out the village idiot. I immediately called Northwind and was put through to someone named Dale with an attitude. I explained the issue and he had said well you don't have to be upset and I told him I wasn't and was speaking in a normal tone and am just telling him the issue. He apologized and made a comment that he was just saying it because of others?!? Then he told me he was going to check into it and call me back. That was on 1/25, a week ago yesterday, and he still hasn't gotten around to it. I called another A/C company and they immediately found the problem. Whoever put in the heat kit or the person coming to 'diagnose' the overheating issue had burned out an entire circuit board. The actual problem was fixed when they reset the thermostat but now we have to buy a new board to be able to have heat in the front of the building. Northwind used to be good. Undoubtedly they are scraping the bottom of the hiring barrel now due to their growth. The people they are sending out now are incompetent, lazy, and slow. Oh, but they do continuously send you reminders that you have an estimate you haven't agreed to!!! You need to sign it so they can send another village idiot out. USE ANYONE ELSE

We've been using this company for several years and find them to be honest, reasonably priced and…read morethey always get the job done. They know our funds are limited and don't try to sell us but work to make it easy on us. Technician Osiel "Ozzy" is a gem and as a woman I would feel completely comfortable calling him on my own. 5 STARS

The service was efficient and fast! They ran a complete diagnostic and found an easy, affordable…read moresolution the same day. We even bought their protection plan and will be calling them again should anything falter again in the future. Thanks!

North Houston, I-45 @ FM 1960. A/C had stopped cooling. Outside temp was high 80's. Called on…read moreMonday morning, 06/03/24. Mike (owner?) answered and said he would send out Stephan that afternoon at 2:00 p.m.. I left to take a return to the USPS on Red Oak but couldn't get away in time for the appointment. Stephan called as I was leaving the Post Office and he agreed to wait until I got home. Stephan quickly diagnosed the problem (failed capacitor) and had a replacement in hand. He explained the cost, which was more than fair. Stephan quickly installed the replacement and tested to insure it was working properly. He went inside and checked and adjusted the thermostat at no additional charge. High quality work at a more than fair price. I'll definitely use this provider in the future.

I just got off the phone with Mr. Reliable and not only am I extremely dissatisfied but I also feel…read moreinsulted by the dispatch manager that I spoke with. I explained that I was unaware that Comfort Squad was bought out by Mr. Reliable, so I called them for a service because my drain from the hvac drip pan appeared to be draining quite a bit from the hose in the attic. I have a service plan with Comfort Squad, so I called them to see if there is a bigger problem or a clog. The service tech came for 5 min and said you need a plumber because your sink on the other side of the house is draining slowly and that is probably the issue. Ultimately, that may be the issue, but as I said the tech was here maybe 5 min. He then states the cost is $50.00. I said for what. You have been here 5 min. I state I have a service plan from Comfort Squad, even at that point he still does not point out that Comfort Squad was bought out and we don't use their service plan. He said, I will let the office know. So then the office calls me and states that I have a charge of $50.00. I explain, I had a service plan, and that the tech was here for 5 minutes or less. So I say, go a head and invoice me, I think this is BS but go ahead and invoice me. The dispatch manager then tells me how they are no longer Comfort Squad and I asked why haven't you sent out a notice to all of the past clients of Comfort Squad and let us know what changes to expect. He then states, "well we can not come out for any new services until the $50.00 is paid." This is where I felt insulted because I already requested the invoice and said I was going to pay, why are you telling me if I do not pay..." Unfortunately, I am extremely dissatisfied with this entire process. Because now that I think of it, why didn't the person I set the appointment with yesterday on the phone inform me it would be $50.00 and that they were no longer Comfort Squad. It's unfortunate because I brought business to Comfort Squad because they had such spectacular service. What a change...

I have been using Alpha 4 Real now for almost 9yrs. When my entire home unit went out, they worked…read morewith me on my bill that allowed me to get the new HVAC system installed. Every since then they have come to my house twice a year for maintenance and my system is still running smooth both in the summer and winter. I have no problem recommending them.

I've used Alpha4Real for a few different things in my home (water heater replacement & AC repair,…read moreamong other things). I have had nothing but wonderful service from their technician Bright. Always courteous, professional, and respectful of my home. I'm quite happy with the services I've received from them & I highly recommend them!

We love COOL CARE. From new install in 2016, to our yearly maintenance agreement... they always…read moresupport us. We had a clog and they were able to get Angel out within hours. He's always efficient, polite, and answers all questions. So happy they've handpicked the best technicians for their team. Never look further than Cool Care for your A/C /. heating needs. Always a pleasure to recommend them.

Jose G. completed a maintenance check and I was very impressed with his service. This is a great…read morecompany with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company.

My AC finally gave up the ghost. Bad in and of itself, but made worse because my 91 year old…read moremother lives with me. Crump AC rushed out to assist. Bryce and Ray, both knowledgeable techs, and both great guys, got the old system out and the new installed in no time. They happily answered every question and made sure I was in the loop (when I wanted to be). The price was very competitive, too!! I LOVE my new system. I highly recommend Crump AC!!

Great experience with this company! If I have any more a/c problems I will definitely be reaching…read moreout to them. They were honest and very quickly pinpointed and addressed the problem with my A/C and fixed it quickly and at a very reasonable price point.

Great service! G and P have provided repairs and new air conditioning units for my family for…read moreyears. We recommend this company highly!

Tony is the person I dealt with here, and I'm happy I did so…read more FYI, mostly Spanish spoken by the workers. The office staff I dealt with by phone seemed very fluent in English. I speak both fluently, but prefer English. So the men came out to look at the HVAC unit, at 18 years old we knew we may need a new one. I got some pretty good competitive rates from a few people. This company wasn't the cheapest, but they weren't the most expensive either. I wanted something additional done, & Tony explained to me I could spend the money on it but that it wasn't entirely necessary because of the size of my house. Ended up saving me $1500. The workers were respectful of my children and my property. They took precautionary measures to ensure my carpet was protected. Upon completion, they walked through with me to make sure everything was working to my satisfaction. They also made sure I understood the new thermostat and the new filter process. My children are now able to deal with the summer heat in peace! I recommend them to anyone who needs. Financing available.

Clay is no longer running the show. He has a lady Grace who is doing most of the work and she…read moredidn't even wire my overflow pump correctly. Zeke is an amazing very nice guy, however. He goes above and beyond for you. I'd at least get another quote from another AC company before using this one.

This place is legit and has good competitive prices. My compressor went out and I called someone…read moreelse first and they quoted me $3000 so then I called Cool Dude and they quoted me $1650. I took the offer and that's exactly how much we paid. And they were able to do it on the day of the call.