Tony was disrespectful, arrogant, unhelpful, and unaccountable after only a brief telephone conversation. For appropriate context, I recently bought a new home with the seller only providing a name & phone number for the relatively new compressor and furnace (like 1 year but I don't know exactly because Tony wouldn't get into that). So I call him to simply get an idea of all the work that was done and when--reason being is that the wiring in the attic to the circuit board is spliced twice and wired unconventionally (per a HELPFUL technician & common sense), as well as the fact that I now own a 5 ton compressor (1700 sq ft.) with a three ton coil. Naturally, the new tech recommended to speak with the last service company and/or equipment provider (because he noted that any respectable HVAC company wouldn't just honor any service warranty (standard) but also simply want to rightfully fix any of the work that they performed, or provide ANY help whatsoever). During our conversation I begin by giving a brief rundown of the situation (including that I am the new owner), and even before any constructive conversation he highlighted that he remembers but that I am not the person who originally purchased the equipment, so he has nothing to do with the situation. He continues to say that it is HIS policy to not provide any service warranty nor guarantee of his work because I am not the person who bought and ordered it all--communicated very rudely and with complete unaccountability. SO I recommend NOT USING them let alone consulting for any services if you are looking for any accountability, understanding (unbeknownst to him, because we never got to it, I have been always willing to pay whatever to fix because I'll have to pay for it any direction I go), and a service warranty (only in certain cases per how he's feeling). Don't use them if you're about to sell your house or if you plan to help buy a new system for any loved one--they don't care nor warrant their work. read more