I found this small company on Yelp, and I was thrilled due to the reviews…read more The gentlemen were nice enough. They came out to the house and looked at the unit. They told me the issue was one thing and fixed it for a lot cheaper than I thought. Unfortunately, the air only worked for a day after that. I text and called the guy, I believe it was the son I was dealing with, and he asked me to check something; based on the check he advised it was a different issue he was worried about. Came back out and replaced THAT part. The unit ran for a couple of days, then went out again. I was extremely frustrated. None the less, I knew it was an older unit. They gave me a quote on a new HVAC, advised they don't offer financing and that was pretty much it. I don't want to say they were rude, definitely not, I just couldn't help but feel like I was a bother with response to texts a few days later with statements such as "phone wasn't working" rather than saying don't work weekends. I suppose I just didn't feel like welcome, for lack of a better word. You know that feeling when someone wants your business... That partnered with the issues with the AC twice after they looked at it are how I arrived at my opinion.

Okay these guys are the best AC guys ever. We wanted to replace our entire HVAC system a few years…read moreago. They came over, checked out what we had, and told us that we did not need a new furnace. Over the years they have always come out on the day we call, or at the latest the day after...or they just tell me what to do over the phone and save me having to pay for a service call. Everybody we recommend them to also raves about them too.

Fast, reliable and honest all at a reasonable price. Needed my A/C looked at because it wasn't…read morecooling properly. Called Master AC and these guys came out within an hour or so. The guy was professional and very knowledgeable, he had my A/C up and running in no time. I will definitely use these guys again in the future.

Had ac problems on a hot day and the ac went out. Then called these guys and I was able to get a…read morenew ac unit at a decent price and it was a quick turn around! Highly recommend!

Do NOT use this company. We bought a brand new outdoor unitl with a 3 year warranty. The unit…read morebegan leaking long before the warranty expired. At first, they tried to tell me they had a new system and could not look up my warranty. When I challenged them on this they finally found a way to look it up and told me for sure it was under warranty. After this It was very, very difficult to even get them out to my house and it was the heat of summer. I had to call back two or three times. Finally they came out with very specific instructions. To find out what was wrong and call me before they did anything. (I was at work, and my elderly parents 87, and 86 were at home). They didn't call me. They just fixed the leak and added the freon without calling me. I wanted to find out what they were going to charge me for the freon because we knew someone who would do it much cheaper. Since the leak caused the freon to go out in my mind they should have done it all for under warranty since the unit cost me 6 grand and barely went two years before the problem developed. I was billed in full for several hundred dollars. When I called them back to ask them why they didn't call they tried to deny once again that the air conditioner was under warranty. I had them look it up again and when they did and admitted once again that it was under warranty they informed me they would take off the service call and that I still had to pay 540 dollars. I could have gotten the freon from someone else for less than 300. If you spend a ton of money on a new unit with this company, prepare for them to be extremely unorganized and prepare for them to attempt to deny your warranty if you ever have an issue. The lady who takes the phone calls is nearly impossible to work with.

This is a great company that can be trusted to give you fair prices and get the work done right…read more We have been using them for over 10yrs now and they are great other companies try to upsell or want to sell you air conditioning when you don't need it. Thank you for being honest and we look forward to using them again.

We are very happy with our new AC company we chose this year. Jacob came out to give us a free…read moreestimate in Hockley and told us what we needed to do to get the mold out of our unit and other areas. Did the whole summer maintenance, cleaned everything, changed all filters, capacitor, cleaned coils, all the lines inside and out, etc., checked temps and flow in each room, it was a big list of things to do, two days straight of work and he broke down all the prices so we wouldn't have any surprises. He will be back for winter to complete the yearly maintenance package which I would advise every homeowner to purchase.

Fast service and great job ! Called in the morning because my AC wasn't working and they fixed it…read morethe same day ! Very friendly service too

We recently had a new ac and duct work installed in our 45+ yo home and the entire experience was…read moreoutstanding from start to finish. The team was professional, price competitive, punctual and courteous, and the crew-5-6 technicians-worked efficiently while keeping the work area spotless. It is not often you find a company that delivers excellent service, quality workmanship and respect for your home all at once. They have been in business since 1959! If you are looking for reliable HVAC service, Baker Jones AC is the way to go with this family owned business. Give Ronald, Robert or Justin a call and you will not be disappointed.

Excellent service, quick response, courteous! Twice they have helped us with ac and furnace…read morerepairs. Reasonable prices.

Our A/C went out in the middle of (it felt like) the hottest day in Houston, Texas. After calling…read morea few a/c places I got on YELP and started reading reviews. Bayou City Aire stood out with 5 Star reviews and NO complaints - I called them. They told me they could not repair my A/C that day- they said they were swamped but would come to investigate what the problem was. They came out - and true to their word .. did not repair the unit. They told me what was wrong and the cost of repair. Then they did something extraordinary - they disconnected my useless unit and installed a 'loaner' -- we were thrilled. Absolutely THRILLED!! About 10 days later they called and showed up to repair our old unit. I can't say enough wonderful things about Bayou City Aire and YELP. Had it not been for all the fantastic reviews left by folks here on YELP, I never would have call Bayou City Aire - Thank you

I've been using Bayou City Aire for several years now. They are very responsive and do excellent…read morework. I highly recommend them for any HVAC work

We've been using this company for several years and find them to be honest, reasonably priced and…read morethey always get the job done. They know our funds are limited and don't try to sell us but work to make it easy on us. Technician Osiel "Ozzy" is a gem and as a woman I would feel completely comfortable calling him on my own. 5 STARS

The service was efficient and fast! They ran a complete diagnostic and found an easy, affordable…read moresolution the same day. We even bought their protection plan and will be calling them again should anything falter again in the future. Thanks!

We believe these guys would be quite ok at selecting, installing, and maintaining conventional HVAC…read moresystems. But anyone interested in mini splits and VRF technology should read our story before choosing to work with Morgan Pro. We trusted them to 1) assess our home for the most energy-efficient HVAC system it could accommodate and 2) install it correctly. Morgan Pro failed to do either. Their $3K Manual J assessment of our 1500 sq. ft home determined it needed a 5-ton HVAC system. It took them over 30 visits to fully install a VRF system in our house and to get it functional--two inverters outside (they accidentally blew up the first one) and 6 mini splits through our home in all the ceilings. During that time, they also caused unnecessary damage: cutting extra joists, drawing on antique trim, and they compensated us for that. The HVAC system passed city inspection, but it never worked 100%. As Morgan Pro kept trying to fix it, we had to agree to things they had promised to avoid--wall thermostats everywhere, humidity and noise levels that were too high, and on and on. When water started pouring from our new ceilings in the middle of a Houston summer, it was clear to everyone that the system was simply wrong for our house. But instead of taking responsibility for their enormous failure, Morgan Pro blamed the two things we had paid them many thousands to professionally assess: our house, and the system! Their next move was to conduct a test on our home, claiming it now needed 8 tons of HVAC (!), not 5, and that we pay them a further $14K to get it up to 8 tons. Knowing it was utterly laughable that our 1500 sq. ft house was an 8-ton home, our only next step was a legal dispute to get them to give us a correctly-sized and functional system for the money they had already taken for us, with consequent delays to a remedy. Shocked and exhausted, we decided that delay was worse than simply severing ties with an inept business we could never trust again. Morgan Pro ended up waiving thousands we still owed them so they could crawl away from their own meaningless install guarantee, and we were relieved to see them go. We then removed the entire system (see photos) and installed a conventional one (4 tons!) which has worked perfectly from the start, costs much less to run, is much quieter, and is a great fit for the structure of our fully renovated historical home. Our new HVAC technician who extracted system has installed the same units many times before. He pointed out the clear mistakes he saw in Morgan Pro's installation, and said the technology was also just not suited to our house. Morgan Pro's supplier and factory rep (who they depended on almost exclusively) were also at fault and we are making formal reports to their respective professional boards and the manufacturer as well. All of them failed us abysmally, but none more than Morgan Pro: they failed to do right by our home and us, when that was their *only* job for which we paid many thousands in good faith while supporting their efforts in our home for months with remarkable patience and kindness. Everlasting shame on them. We have written this review so that other Houston customers can be well informed. We would hate for the same experience to happen to anyone else because we had remained silent about their record with us. One star is for their fantastic office staff and their young tech Ricky, who always worked as hard as he could to do his best, though he was way out of his depth on these units.

Morgan Pro Services has been our go-to service provider for HVAC and electrical services for years…read more Recently, the AC at my business went out on our busiest day of the week. They were able to come same day, assess the problem, provide a quote that was fair and reasonable, source the parts and return same day to get us back in business. I got on a maintenance plan and look forward to continued high-quality service service delivered in a professional and friendly manner.