The food was fine, desserts fine, service fine. The fact that they didn't serve tap water ? ... ridiculous. It's absurd to think they didn't serve tap water. The water is safe to drink here in Toronto. Why was I forced to buy bottled water? If there had been a sign of some sort, or notice posted, I would not have chosen this Italian restaurant out of the MANY in Toronto to go to. read more

The worst service I have ever had in my life, do not waste your money and time here. I would give negative stars if I could. Management is disgusting. To start the night we were greeted by the manager right after he was having a cigarette outside, he made no eye contact with us and sat us at a table. The table wasn't touched for awhile and when it finally was our server told us the kitchen was closed but she will check if it's still open. A second sever came and asked us if we wanted water I said "yes just tap water is fine". She comes back with still bottled water pours it and leaves. The first server comes back, says the kitchen is open now. We order apps and cocktails and ask about the water. She explains that they don't serve tap water because of corona. Only $5 bottled water and that many people have complained. We order our mains, the apps come we take two bites and decide to talk to the manager to ask about the water situation. The manager explains that they charge for water because they don't want poor people coming to the restaurant, sitting, eating and just drinking water. We tell him it is illegal to not offer tap water when serving alcohol. He says the owner knows it's illegal but he doesn't care, if you come to Moretti and you can't pay for water then they don't want you as a customer, they only want people that will buy bottles. He told us if we don't want to pay for water we can go to the pizza place down the street. At this point our bill is about $300 and we were ready to order a bottle of wine as well, but after this disgusting conversation with the manager we told him our mains are probably ready soon but we are leaving. We got up and walked away from our untouched cocktails and apps. We make it a bit down the street when the manager comes up behind us asking why we are leaving without paying and proceeds to call us poor people. Shouting "POOR PEOPLE!! POOR PEOPLE!!" as he is walking back to the restaurant. My partner and I both managers in the service industry and we were completely shocked and confused by this whole experience. We went to Hy's after for an amazing meal and service, the water was on the house. read more

I have been to this place twice. So this is my rating for 2 visits. First time was good, nice service and food. Second time, service was lacking. Had to always ask for water refill or a napkin. Not sure if they were understaff but seemed like they had a lot of staff. Good vibe so could be a great spot but service is important. Food was quite nice but price was on the higher end. Guess we will see what experience I get for the third time. read more

I ate here twice a few weeks back. The food was very good, the service was attentive, the atmosphere was comfortable. I had the tuna and a pizza (not on the same visit). Both were really good. Prices are reasonable, wine list is approachable. I'm happy this place is here. I've not found a good Italian place in this area yet. This is my go-to when solo now. read more

This place just opened a few months ago and needs more attention! The food is truly fantastic Italian - both the pizza and the pasta dishes are great. Good setting for group gatherings. Highly recommend read more

The food is amazing, my favourite Italian in the city. Usually service is great too. However, "Ver", probably short for Veronica, gave us the worst service we have ever gotten. I have never been one to complain about service and never leave reviews, but it was that bad lol. She was not only totally incompetent but also genuinely careless and rude. We were patient and respectful even as she made repeated mistakes, but when we finally were forced to flag her over since our food hadn't come out for 45 minutes and she hadn't come to check on us once in an empty restaurant, she had a huge attitude, blamed the kitchen, and made repeated rude comments the whole night. Hopefully she's not there anymore and it was a one off because the food is BOMB read more

One of the best restaurants in town! Pizza, pasta, dessert, all of the food is absolutely delicious and fresh!

Got to try the Mac and cheese and it was amazing! So creamy and delicious. Lobster pasta was great as well if you don't want something cheesy. Calamari was fresh as well. Would definitely be returning to try the other pastas! read more

I know that one person cannot speak for the entire staff, however, I will never attend this restaurant or even recommend it to anyone. The person I spoke to over the phone was nasty, unpleasant and awful. I had dinner reservations for 8 p.m. on Valentine's Day. Girls being girls, of course we were running a bit late. I had the courtesy to call the restaurant to advise that I am on the way and that I will be about 15 minutes late. The person on the phone then advised that they will not hold the table past 10 - 15 minutes. We decided that we were going to go somewhere else instead since we did not want to drive all the way downtown (we are coming from Brantford) and risk not having a table on one of the busiest days of the year. I call the restaurant back, again, extending the courtesy to let them know that they may give our table away. Instead of appreciating the fact that I had called them to let them know, the employee then said (in these exact words) "Just know that it is 7:42 p.m. on Valentine's Day". I confusedly asked "what does that mean"? He then proceeded to tell me how it is "not cool" that I am cancelling the reservations. I further explained that I wanted to attend the restaurant and explained my situation. He rudely cuts me off and tells me that he will flag my name for future reservations. I asked for his name and his response was "what does it matter?". I requested to speak to the manager and he said he was the manager then hung up on me. I am shocked and appalled how the "manager" had handled the situation. The customer service is extremely ugly. I am in absolute disbelief that it was the manager who had treated a caller/potential customer this way and that it was someone who is the supposed to be the face of the restaurant. If I can give negative stars, I absolutely would. Go ahead Morretti, flag my name because I will never make a reservation here again. read more

Looove it here, truffle Mac and cheese is a must, all the pasta here is great. Service is good and love that they started doing delivery during covid. Ordered once and food was well packed travelled well, tasted as good as when it's fresh in the restaurant read more

The evening started off with us walking in to a group of servers taking sexy selfies in the mirror. We sat down and the ambiance was very nice, we got waters right away and were served promptly. The appetizers were very good, but looking back we only think they were so good because we were starving. After the appetizers service got really slow, I ordered the lasagna but then our waitress came back and said they had no lasagna. It was a Friday night at 6, how did they have no lasagna at an Italian restaurant? They were also out of a significant number of soft drinks that made ordering cocktails difficult. My brother had the steak and my dad had the salmon which they both enjoyed but thought it could be better for the price. I had the sea bass which was good, but the ratio of fish to rice was sooooooo off and It could have really used some veggies to balance out the plate. My mom had the seafood pasta which she found ok. Ultimately this placed was very over priced and overrated. Our bill came to over $500 with the tip which is outrageous considering the food and service. Our waitress got a $50 tip which she did not deserve considering her service and attitude. I think we all felt a little scammed leaving there. Needless to say we will not be going back. read more

Best Service!!! Our waitress Cel was an absolute delight. My husband and I were out with my brother in law and his wife. Cel made Sarah and me feel like the center of attention with her friendly and attentive service. She recommended my new favorite wine and even brought us dessert on the house. We had such a great night, definitely going back! read more

I've been wanting to try this place for a long time because i heard very good things about their food, but no one warned me about their service. I booked a reservation over the phone (which is clearly someone's cellphone) for two people at 7:30pm. We arrived and we were seated quickly (by a man dressed in a hoodie who was drinking on the job) but that was expected because they were not that busy; there were plenty of open tables. The atmosphere was loud but i expected that from the prior reviews. Our server brought us our water & then never returned to take our order. We waited about 30 minutes before we ran down another server to take our order. She was kind and treated us well. She put in our order & brought us our food with no problem, as expected from any other restaurant. We ordered the mac & cheese, the steak with brussel sprouts & fries & the chicken parm. I have no complaints for the food. The mac & cheese, however, was a little bit too cheesy, like after a few bites you feel sick of it, but that's not much of a complaint considering some people like that lol. Anyways, she brought us our bill & we gave her the cash with her tip. When we were about to leave, she asked me for more tip... $25 MORE tip. she brought up how the standard is 18% gratuity which i understand, but it's not like i didn't tip her ?? i shouldn't have given her more tip but i was shocked at the fact that she had the nerve to even ask. i know there are people out there who don't even tip, but i did, so why come and pester me for MORE tip?? i'm still dumbfounded on the thought of that. I got home & it still didn't sit right with me, so i called the restaurant to speak with the manager and the phone was off ?¿ eventually, they answered the phone & i asked to speak with the manager regarding a complaint & they told me to call back on monday & hung up the phone before i can say another word. I'm so confused as to how a restaurant with such good food can have such bad service. The food was good, but NOT THAT GOOD for me to ever show up again and experience this type of service. read more

Absolute terrible experience I had tonight with 7 friends. Pasta was served cold, nobody came around and asked how everything was and when our waitress passed our complaints onto to Manager Ryan, he did not even bother coming over to apologize. NEVER AGAIN I will go to this restaurant at all. Not worth it!!! read more

My girlfriends and I went to this restaurant for our Christmas dinner last night (December 14th). The food was amazing we ordered the Mac and cheese pasta, the lobster pasta, and the margarita pizza and the Nutella bombe. My only concern was once we were done paying (we all got separate bills as some of us ordered drinks, others did not etc). The waitress went over to my 2 girlfriends and told them that she needed a better tip from them because she needs to make a quota etc so she asked them if the service was bad and that was the reasoning as to why they tipped her the way that they did... even if they did not tip well, which they did, I do not think that was professional of her to flat out say she needs more of a tip. Negin (our waitress) was extremely rude and all she did was take our orders and came back around when it was time to pay. Another man (I don't remember his name) came to bring us our food and our drinks and would check up on us to fill our waters etc so what kind of tip did she expect to get? I understand that tips are how she gets extra cash on top of her current pay rate however, tipping is not mandatory, it is a curtesy. If you are unhappy or expect to get tipped a certain way then this is not the industry for you. What I choose to tip is my business based on what my bill is and your service. And not to mention one of the girls payed in cash and she stood there and counted it in front of us!! I was extremely disappointed that we had to end our nice evening in that way. This makes me question who else she has gone up to and request for more of a tip? Extremely unprofessional and extremely rude of her to do this. My friend gave her more money on top of the tip she gave as she felt very uncomfortable and Negin would not leave our table and continued asking for more of a tip. Would I recommend this place for food, yes, absolutely. However, I will warn people about the waitresses there and to be cautious of how the waitresses expect a lot of money for doing barely any work. I would never ask people for more money, completely unacceptable!! Another thing about this place is that once we finished eating she pushed the bill right away, while we were eating she kept coming to take plates away that still had food in it. There was no line and there were other tables available if anyone walked in. I don't think that's professional of a place to pretty much kick you out right after you took your last bite of the meal, a get in and out type of vibe.... be on the look out for waitresses just standing around near the kitchen as well. These are just some things we noticed! read more

Worst service and food quality ever! I'm a foodie and I love trying different restaurants. I've been to restaurants with bad food but the attitude of the employees made me forget about the food taste! I usually don't write reviews but at this restaurant I had such an unpleasant experience that I had to share. The servers are not trained well and they don't know how to serve the wine bottle, we ordered a bottle of wine and she didn't ask us to taste at all, she poured in glasses and left the table. Then we received everything at once! All the main and appetizers got to our table at once without asking! So we had to ask them to take away our main foods and bring back later. Once they brought the mains back, they were cold!!!!! And one order missing! Ugh unbelievable! We asked for the manager and he said I'll give the table discounts! Once we received the bills only had that missing order which arrived late removed from the bill and no discounts! On top of that, we were charged for a different bottle of wine which was more expensive and we had to call the manager to fix that again!!!! There were also an extra charge on our pasta which was not matching with the menu! Oh did I forget to mention that the food was tasting so bad that neither of us could finish our meal and our plates were left behind almost untouched! The atmosphere was so crowded with no music! So loud that you could barely here what the person sitting in front of you is talking about. DON'T WASTE YOU TIME TRYING OUT THIS RESTAURANT! read more