If they don't have the games you're looking for leave your name on the wait list. They call back about availability same day and offer 1 day holds on desired items. Very friendly staff. Most used game stores employ snarky, elitist gamers. That isn't the case here. Every time I'm in they make me want to come back. Not to mention a large collection of pinball games, this place could turn a quick stop into a multiple hour game session. read more

Phoenix Games is by far 1 of the best stores I have ever been to. They have tons of classics to modern released games! I am a regular here I go to buy Sega Genesis games or dreamcast. Chris, Shawn, and Erin are all super friendly and approachable. Prices are fair they need to be able to pay rent obviously or they would not be in business. Stop by this store gamers you will not be disappointed! read more

Phoenix Games - Genesis games! - Videos & Video Game Rental Near Me - Concord, California

Let me preface this with the goods about Phoenix Games: Love the pinball machines, always has a large selection of games, and I'm glad they moved a little closer to my house. Now for the bad. Went there to see if I could get a price on a few games I wanted to sell, the door says they open at 10am, by 10:10, no one in sight, doors still locked up and lights off. Gonna chalk it up to maybe the person opening had some car issues or something, but it's the second time this has happened to me when I get there early. Still plan on going back some time soon, but I really hope it's open if I decide to go early in the day. read more

This place is really awesome. The staff here are great. No matter how dumb my questions are they give me a respectful answer. They even helped me find a copy of a game that they didn't have, at a competitors store. I really like the pinball machines too. I feel like I can play them all day without being kicked out. I've spent extended periods of time checking out games only to not buy anything and they didn't seem to mind. I never feel rushed. I just wish I could find a gameboy micro. I can't seem to find them anywhere besides online. So I can't blame them. I will be back! read more

I was in the East Bay with a friend today, and I spotted this place off of Clayton rd. The store moved from its old Treat Blvd. space to a brand new location, and I have to say it is OUTSTANDING. Not only do they command one of the largest retrogaming selections I have ever SEEN in my gaming travels (everything from vintage Atari 2600, to original Game Boy, to bona fide SEGA Genesis carts), they have a mini-arcade in the back. The lineup is all-star, including: Donkey Kong (ORIGINAL 1981 machine), Mario Bros. (1983), an actual NEO-GEO MVS (features Viewpoint and Aero Fighters 2), an ORIGINAL Centipede machine, an ORIGINAL Asteroids Deluxe machine (1980), and an original Defender II machine. The staff is top notch, and knowledgeable about gaming. Heck, I showed off a DOS emulator on my phone with the original Duke Nukem on it, and they remembered the days back before it was an FPS! Absolutely awesome people I would love to work for someday, if I could ever get a way to commute there. If you are a retrogamer, I absolutely recommend it. They are truly the cream of the gaming crop. Move over GameStop, I just found my new retrogame fix. read more

Little disappointed as I called about selling an old Xbox 360 console. When I get down there I am told they won't buy it because it's not a slim model. Apparently my larger model has issues crashing (which mine has never done as long as I've owned it) If it's that big an issue maybe ask a few questions on the phone before I drive over just to be told no. read more

Best location pinball in Concord & the new location holds even more pins! If you are interested in pinball, drop by any time and check out the games. They are well-maintained and in good shape and a great selection of really top titles. There's also a "super league" that anyone can play in any time so ask about that as well as their regular league nights. Pinball is super fun and Phoenix Games is tops! read more

This place is a hidden treasure for me. There's no place that can take me back to when I was 15 years old, & enjoy that Arcade feel. Those 2D sounds, old school arcade machines, pinball. Black lights, just like those underground arcade stores. On top of it all, its a store that sells games, trades, repairs. Even the location is great, many places to eat right on the block. The staff rocks, great customer service, helpful, & know their stuff. Really enjoy spending time with my 10 year old, or going alone. Like I said, goldmine ! read more

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I've been going to phoenix games pretty regularly for a few months now. I normally browse ebay and other online game sellers, but I figured it wouldn't be bad to support a local business, especially when it's just down the street. I was tired of seeing places like Matt's Game Exchange or Comics and Cards (which used to inhabit the building that Phoenix Games is in right now) go out of business. I have spent quite a large sum of money here, probably more than I should have spent on video games. The staff is pretty nice once you start going in regularly, otherwise they might come off as shy or detached at first, but they are knowledgeable nonetheless, and if you have a question about any game they more than likely will be able to answer it for you. I love this store and look forward to each and every visit~ read more

Some people like antique shops, I love retro game shops. I drove all the way to Concord in hopes of finding some cool Super Nintendo games however, they didn't have what I was looking for. So, why five stars? Because the dude who runs this place was really awesome, and let me try out whatever game I wanted to buy, for as long as I wanted. They had a huge selection of PS2 games so I picked up a few considering I made the trip out there. Phenox also has a few arcade games, and a couple of consoles hooked up to flat screen TV's so customers can try out games. They also sell replacement parts and cords for vintage hard to find consoles. They definitely are not into ripping people off on over priced games every thing they sell is pretty accurate even cheap by comparison. I hope to be back here in the future when Phenox receives more Super Nintendo games. read more

Great store! Very clean, Chris is so friendly (thank you for letting us talk your ear off), wonderful selection of games and pinball. Will be back soon! The only con is that we went at 10:10am and they weren't open yet (sign says 10). Called and came back half an hour later. I understand the struggle when you're running a business, but if that's the case, maybe opening later is the solution. read more

For sure the best video game store in the bay area. Best selection for games and systems. Super Clean store as well. The best part about this store though is the customer service for sure though. Always greeted when I come in. when you pick out a game you can test it out. which is an awesome option. Whenever I buy games the always "line them up". Test them and clean them and what not. The employees are super cool. I asked about how to play Joust and the employee totally broke it down perfect. The only setback, which is pretty minor, is that the nes and snes games are behind glass. They unlock the case and stand there. I like to take my time picking out games and having a guy waiting next to me makes me feel rushed.. read more

First, the positives. The staff is extremely friendly, knowledgeable, and easy-going. They also have several arcade machines in the back, and their prices are about right. Now, the bad. It's only one thing but it really killed my chances of coming here again. Their selection of rare NES, SNES, and Genesis games is pretty awful. Don't get me wrong, they have a good selection of common games, and are usually well-stocked on console mainstays such as Streets of Rage 2 or most any Mario game. But I went there with the express purpose of spending more money than I should to buy some treasures and walked away with a few solid yet unexciting commons. Please keep in mind that I am only reviewing their NES, SNES, and Genesis game selection. I'm usually not interested in other consoles, and their selection of those games may indeed be quite vast. read more

Coolest game store around Incredibly friendly and informative staff Best part about here is the arcade in the back with numerous pinball tables 2 dollars for 3 games There is also tron and house of the dead Ps2 and Xbox games and there open till 9 you can never go wrong with this place Cool place to play some games read more

I have only been here once and absolutely loved this store. The selection of retro games is fantastic, and the manager (names escapes me) was super friendly and chatted it up with us. I bought a few NES games and thought the prices were very fair. The pinball machines in the back are awesome! read more

Bought an NES, 2 controllers, Zapper, and Super Mario Bros./Duck Hunt for a very fair price. The console was in really good shape, same with controllers, etc. My favorite part of the experience going to Phoenix Games for the first time though was the customer service. Shawn was nice enough to take the time to suggest how to best clean old cartridges even though there were people in the store browsing. Great products, good prices, and excellent service! Thanks guys!! Will return again when Im in the area :) read more

Stopped by here to pick up some PS3 games. Prices were much higher for a used game than craigslist or eBay. They were selling red dead redemption for 19.99 used. It's about the same price as GameStop so I won't be coming back for ps3 games here. Lots of cool pinball machines though read more

It may not always have the one that you want, but I've found so many good titles in here for the Gamecube and SNES, the place is really groovy. The employees are mostly pretty cool, I talk to them from time to time, and they seem very knowledgeable about the games that they have. In the back they have a gameroom with arcade games and pinball machines, it's just a really solid spot. read more

I recently moved to Walnut Creek and was looking for a vintage game shop for all my retro needs. Upon searching for a place I found a true gem: Phoenix Games. This place was amazing! When I came in there was a small fighting game tournament happening, which is awesome. More importantly, the employee behind the counter was very kind and attentive. I told him exactly what I was looking for (some old SNES carts) which they didn't have, BUT he said he'd put me on a list and call me as soon as they got some in! All that is well and good but, for me, the best part of this shop is the Pinball selection. They have at least a couple dozen amazing pins that are all in excellent condition. Even though I went in only to pick up a few SNES carts, I stayed for about 20-30 extra minutes just to throw some quarters in some pinball machines - and I had a blast! read more

This is the best retro video game store I have ever been to. Well organized and great prices (very competitive with ebay prices). Nice selection of pinball machines as well. I could easily spend two hours here just playing pinball and old school arcade games (Pac Man, Donkey Kong, Mario Brothers, Street fighter). read more

Concords best stop. Find any and all selections. The best variety of Games & Video's in Concord. I Want to add this, it is the best run store of it's kind with a knowledgeable and competent staff. Go and see for yourself. I know you will be glad you stopped by. (MLC) read more

This is a great retro game store and arcade. Everything has a fair price, and I'm never disappointed. Check it out for all your old and new gaming needs! read more

Phoenix Games is awesome! We regularly stop in and have found some really great finds in the past: weird NES multi-carts, low print run PS4 games, and some good random finds for PS1, SNES and the like. They also have a great selection of well maintained and regularly rotated pinball games, which we also love. We wouldn't be able to enjoy being gamers and collectors half as much without having a great store like theirs nearby. The employees are always really nice and helpful, and I'm glad to be able to snag games I'm looking for at a fair price from such kind folks. Keep keepin' it real guys! read more

This place is pretty good for retro games. Some selection is good, some bad.. depending on the console. GB/GBA, bad. NES, decent... lots of commons, some hidden gems. SNES, bad. Genesis, bad... lots of sports titles. PS1, ok. Dreamcast, ok. It also seems they don't go actively looking for rare/collectable/hidden gems and that they rely only on trade-in luck. Would be nice to see some more collectable or sought after stuff here. I'll be coming back regularly. read more

Doesn't matter if you want new, retro, play some arcade cabinets, or pinball machines. This is the place to be. I have bought from these guys literally since they opened years ago. The owner and ataff are great. Doesn't get better than this read more

Great customer service and selection of games for all retro systems. Love the layout and ease of shopping. Highly recommend.

Very cool retro game store. Although, I live no where close to here (took about 40 minutes to get here from Suisun) I dropped by with my friend today to check out the selection. And boy do they have a selection of classic games! They have a ton of SNES, Nintendo, Game Gear, Dreamcast, Genesis, Xbox 360, Wii and PS3 games. They're a little light on newer stuff, but I wasn't shocked since it's a retro store. They sell consoles as well that's really cool. My friend picked up a copy of a GBA game with the box still and a few older Wii titles. The owner of the store is very knowledgable and nice as well! They had a Smash Bros tournament going on and in the back they have pinball machines! It's a fun place overall and although I didn't pick up anything this time around I will definitely revisit this spot again! read more

The staff is super friendly and everything is well organized. The prices are fair and they have an arcade in the back room with hair metal playing over the speakers (at least, every time I'm there). One of my favorite stores, and arguably the best retro game store in the bay! read more

This is the greatest store of all time! They have an arcade, which is really fun! The arcade has some NES classics, and pinball machines. The game selection is very good, and no section is lacking in quantity. The quality of games is really good too! I got "The Legend of Zelda: Ocarina of Time" for Gamrcube for only $35! Speaking of that, the prices are amazing! They always have so many of every product, so the prices get lower! The PS2 section is the biggest, and the Gameboy/Color section has the least, but that's ok. I wish I could rate this 10/5 stars, because it is really that good. Screw other stores because this is the best! Also, they have some modern console games too! read more

Love love love this place! A must visit for lovers of retro games. The arcade they got going is truly something special, the selection of games and systems is quite impressive. Best of all is they price their games fairly. read more

This is really a great store. As I walked in, it had that feel of old 80's Video Games. I walked in to check out the place as I've always wanted to go into a good gaming store. It's amazing how many games they have there as it's a huge variety ranging from Atari-PS4/XBONE. I saw an NES on the wall going for $60 so I had to take it as there was only one and there were two being worked on. They have Games there for great prices and they even let you test out any game you're going to buy for clarity. I love this store, and I shall soon be visiting again. read more

I was told that they would be able to fix my ps4 so I paid up in full a couple days later i received a call telling me they were not able to fix it they still charge me more than half of what I paid I only got back $50 out of $150 I was just not satisfied very disappointed they kept most of the money and didn't even fix the problem smh! read more

I've been trying to find a copy of Brave Fencer Musashi for PS1 for years now! This place is amazing for OG video games and what not. Definitely a must visit for video gamers! read more

When you walk into Phoenix games you are expecting something similar to Gamestop. The fact that they have games here is the only similarity. This shop is more unique as they also carry classic titles for older systems and collectors items from various times. The staff are very friendly and laid back. There are 4 awesome HDTVs setup in the back with excellent video game rumbling chairs that you can try out different games on before you buy them. They also hold tournaments there. In the back there is also some great pinball machines as well as some classic arcade games that change throughout the year. If you are a die hard gamer and appreciate the older stuff as well then you need to check this place out. read more

Ridiculously overpriced! The same Zelda cart I can get on eBay in the box with manuals is like $2.00, at phoenix games it was priced at $29.99! Way to push customers away. First and last time I will go there. read more

Best time I've had in awhile. Great ultimate smash night with my friends. Hope to come back again!

Went here the other day after calling to see if they had a copy of Ape Escape for the PS1. The guy on the phone told me he'd hold their last copy for me until I got there but when I mentioned that I had a copy that was broken he told me he'd attempt to resurface it with their machine for 4 dollars. After hearing that I got a about 7 other games I had that were broken and brought them over. Luckily he was able to resurface 4 of the 7 and told me he wouldn't even try the other 3 since it's 4 dollars a disc and there would be no point since it wouldn't work. The customer service was really good and the guys there really know alot about games and really care about them obviously. There's tons of cool knick knacks in there to look at like ROB and a Power Glove and such. And a lot of great games. I heard they'll even order you a game if you ask them to find a copy of something rare that's hard to get for a good price online. All in all I walked out of their store with 4 resurfaced games, 3 new games (lord of the rings, mgs2, soul calibur 3) and a new red ps2 controller for 60 bucks. That's a steal man, 7 games (albeit 4 I already owned but we're broken) and a controller for the price of a new game today. They also have tons of cool pinball machines and even a room where you can rent and play a game there if you wanted. They test every game right there for you to show you it works. I really wished I didn't live an hour away from the place cause I would be here every day looking for some classic games to pick up for my ps2 or SNES (although currently their SNES in store isn't too big) Regardless, if you like older games from your childhood and wanna take a walk down memory lane and get some great games for a great price this is the best store in the east bay for it. read more

Visited this store today. Retro heaven! My son and I loved everything about it. From the Mario pinball game to the hundreds of old games for every system you can think of. Reasonable prices also! We will visit again! read more

Great place for gamers!! If you are into pinball they have many machines and alternate them pretty regularly. I highly recommend Phoenix Games!! read more

Worst customer service. Claims they give more money back for games than game stop but doesn't reserve upcoming games. When talking to them on the phone they sound like they don't care about the phone call sinus like they are playing games with the kids thy go in there all day long read more