Stopped in while passing through town for "tick removal" options for my puppy and some specific advise about non-rawhide chew bones ... the gal in the little Customerservice kiosk was ABOVE & BEYOND helpful and knowledgeable in serving me and my puppies needs. Very impressed! read more

Its an okay place, typical Petsmart. The employees are on and off...sometimes good, sometimes not so good. The staff at the grooming place isn't necessarily friendly nor unfriendly, just kind of, "lets take care of business and git'r done..." Take my dog here every now and then and he goes nuts when people squeeze the squeaky toys! read more

Crystal in the grooming department is great she was very patient with my Kali who's a big baby she took her time and was so patient with her my previous experience here with a groomer wasn't so great but I'm definitely coming back all the girls there this evening were very down to earth and helpful! Thanks ladies for ur hard work! read more

PetSmart - Here's my big baby! - Pet Stores Near Me - Pittsburg, California

I had a really terrible experience with this store. I had booked my dog for a grooming appointment over the phone and when I got there i was told it would be 3 dollars extra because it was the weekend. I said that I hadn't been explained that over the phone and I was told that it was company policy in a really rude and condescending way by Whitney one of the grommers. The whole time that I was speaking to her she was picking her nose and responding in a curt way. I spoke to the assistant manager Ian who failed to help in any way or provide any reassurances that things would change. I am really disappointed. read more

If I could put ZERO stars I would. I've been coming here for about two years and never really had a problem as long a I'm being helped. Service was never the best anyway But for some reason, Customer service was horrible today. Literally stood in the store for 20 minutes asking for help and got none. A few of the employees walked away or rolled their eyes. All of them just standing around acting like theyre doing something. SMH. Thanks for nothing. read more

I write very many reviews these days, but I HAD to for this wonderful customer service I received. I was looking at guinea pigs & luckily, Haley, noticed us. We'd never owned a guinea pig, but were interested. She took him out of the tank & let us interact with him! She answered the millions of questions we had-- we had to have been there for 20 minutes asking questions & getting to know the little piggy. Her enthusiasm for guinea pigs was great & she was so knowledgeable. She even suggested a great cage based on her experience(he LOVES it) & you can tell she was concerned about the piggy having a good home. We honestly wouldn't have brought this piggy home that night if it weren't for her. We also would not have been as prepared either ! We are so happy with our piggy & I am soooo happy Haley was the one to come across us. She is a wonderful employee and deserves all the recognition in the world. They say chic-fil-a has great customer service, but they've got nothing on Petsmart! read more

PetSmart - Pet Stores Near Me - Pittsburg, California

I wanted a fish tank with the stand so I went to PetSmart. I had the measurements of the space in my house where I wanted to put the aquarium. There were a couple of aquariums already set up when I walked in so I just had to measure which one fits the space in my house. I didn't have a measuring tape so I asked a lady if the store had one so I can measure the aquarium tank, she told me the store didn't have one. (She was rude or needed a Snicker bar) She was a heavier set lady with glasses. I wish I got her name. Anyways, I then saw a gentleman named Eric. Eric helped me out with a measuring tape that was in the top drawer in the aquarium section. He gave me his opinion and expertise on picking an aquarium. This is my first time buying an aquarium this size. (45 gallon) I had and managed 5-10 gallon tank as a teenager but this was pretty big. Eric told me what to get and what is needed for the set up. From the filter to the water conditioner and even the kind of fishes that coincide together. Eric also helped my dad and I load the tank. I really appreciate the customer experience I received from Eric. Thanks man. I'll be looking for you every time I got to this PetSmart location. read more

Have been going to this groomer for many years and have had nothing but excellent customer service when I take my dogs in and when I pick them up. Today I was greeted at the door, very nice, then I went to the grooming department and the customer service went downhill. I was initially met with a polite young lady who was helpful until the verification of rabies vaccinations. Customer service declined and she went from being polite to continuously interrupting me and talking over me as if I was not a valued customer. After informing her that I had never had an issue like this before, she turned to the grooming manager, making a sarcastic remark. The grooming manager continued with the same information and talked to me like I was uneducated, which I found rather offensive and resulted in my requesting to speak with the manager of the store. Needless to say, they lost business due to poor customer service. It wasn't about the rabies verification. It was about the lack of consideration and the rudeness that will keep us from going back there again. read more

Hey there guys :), 2 Weeks ago I bought a guinea pig from this petsmart, I read every single thing I gave them the nutrients and exercise they needed and it Died.. I went back last Saturday and got another one! Guess what I found out today??? It's Dead! I'm never coming back here again. Never BUY your small pets here. If I could give this no stars I would. read more

PetSmart - Dead ! Healthy and dead out of nowhere! He seemed fine but he wasn't! - Pet Stores Near Me - Pittsburg, California

By far the Best PetSmart around. I have been to a few places to get my German Shepherd dog food, treats and toys this is by far the cleanest and friendliest place. I have never been disappointed when I visit this store. Upon entering the door I am greeted by store employees with a smile. I am never left alone wandering, employees are always close by to help. Staff always remember everything about my dog which helped me make the decision to use Petsmart for training and grooming. Training and Grooming went great. I am here almost every week read more

I come here often because I have fishes and guinea pigs. I usually get here when there's sales. It just happens lol. I love the people here because they're actually friendly, or maybe it's because I come here so much haha The only thing I wish for are the ghost shrimps :( please keep adding them! I can never buy them on Fridays because they're always gone by the time I get off work.. T_T read more

This is my go to store for all things pet- food, training, nail trimming. Pet stores are pricey... Its just reality. Some items Im willing to pay more for, such as quality dog food. Ive also done training with my dog here as well- pretty helpful. I live in the area and have had no issues with this store. read more

ABSOLUTE WORST CUSTOMER SERVICE BY A MANAGER NAMED CYNDI!!! I went to adopt a kitten for my son who was about to have surgery, he could not hear, and adopted a gorgeous feline from PetSmart for him. Well first, no one even wanted to show the cats, it was like pulling teeth to get someone to come and greet us. After finding who I thought was our new family member, I brought her home with a bunch of new toys, introduced her to the family and (kids and 2 other cats) and it began going downhill rapidly. Our new fury feline began vomiting, not once or twice, but 6 times total. I called PetSmart to voice my concerns and to let them know I have adopted a kitty who is sick and I CANNOT have sick kitty around my son. 2 days before by son's surgery, comes down with pink eye and so does my other daughter who has special needs. I take them to the Dr and I am told, first why did you adopt a new family member so close to surgery because now your dealing with these new issues. So after I got that talk, I got the "you need to keep your son as healthy as possible for the surgery and right now has a virus" So back at home, I call and ask to speak to a manager and I get a Cyndi, I tell her my ordeal and what is going on, and first I have to say just human being to human being, she has no heart!!! Even though I told her the circumstances, she wasnt budging, she said you adopted the cat, its not our problem, you can find a vet.?????? Im thinking to myself, I didn't just adopt a cat to spend more money on more hospital bills....so I tell her, out of fusterastion, that if you don't take the cat, then I would have to be forced to let go outside because I will choose my son's life over this cat. With anger in her voice she says fine and to bring the cat but not after sending me on a wild goose chase. Then this great manager calls the city and makes sure that my family can no longer adopt cats!!! LIKE ARE YOU SERIOUS???? After everything my family is going through, this person, CYNDI, makes a call and takes away my families right to have a pet. 2 of my kids are disabled and we cannot have the service dog that they should have due to my landlord, however, cats are comforting and help with my childrens' behavior and for someone who I explained in great detail the situation, to do that, has no heart!! How she is working with animals is beyond me!! I did call and speak to her boss who agreed she, CYNDI, took it too far and he even called the city to try to reverse the decision but it was to late, so now my son does not have his little friend and we were not able to provide a home to a kitty. AGAIN, CYNDI, MY CHILDREN THANK YOU FOR EVERYTHING YOU PUT THEM THROUGH! read more

Wish I could give zero stars. Last time I took my dog they gave her fleas. I complained and they refunded me my money. I decided to give them a second chance and took my dogs in and now my dog's eye is super irritated and she refuses to open it, on top of having a horrible hair cut. Also, now they force you to demonstrate that your dogs can walk but they do so my tying a leash around their neck and pulling them. My dog started choking and I yelled at the girl to stop. They assured me they take the leashes off as soon as they put them in the cage. They used to have great groomers but now every time I come here they have new employees (who obviously don't know what the fuck they're doing) which means management must be absolute shit and they can't keep anyone decent. Complaining to corporate does nothing because they refer you to the local store instead of getting their heads out of their ass and actually solving the problem. I'm incredibly angry at myself for leaving them there when I felt something off; don't make the same mistake as me, take them somewhere else. UPDATE: my dogs eyes were worse the following day. I had to take her to the emergency vet and she has an eye ulcer due to something scratching her cornea. My poor dog is suffering and in pain due to petsmart's negligence. I had to spend $227 at the vet on top of the $125 I paid to get my dogs groomed. This petsmart needs to be shut down. read more

Worst customer service. I had booked an appointment weeks before, just to receive a call a few hours before that the groomer was out sick. Ok, things happen and we rescheduled. I arrived for my rescheduled appointment to see the lights out. I was told they'd been out for several hours and all services were cancelled. They couldn't call to tell me? Nope. They've lost a customer. read more

Teresa did apologize and said she had just started there. I feel like PetSmart does need to train their new employees much better and help them more. Thank you for the apology. I still don't know about PetSmart though, I think we gave them too many chances. read more

I've been trying for almost 3 years to get a nice fish from this store because it is so close to me. Every time I go to this store (not other Petsmarts) they have sick, dead, dying, and parasite infected fish. One girl working there even took a dying fish out of a tank in front of me and threw it in the garbage, still alive. I had to leave the store because I could hear it flopping around in the trash dying...it made me sick. Instead of acknowledging the problems, the old fish manager Brian and the new fish manager Chris have both given me many excuses and no solutions to this problem. They blame it on the fish breeder they get the fish from, claiming they get the fish in that way. When asked why they would display them for sale, they don't have a good excuse. Brian even hung up on me on the phone while I was trying to politely discuss this matter, and Chris did something even worse. One day I went into the store and saw Chris talking to the store manager. I went up to both and politely asked why they constantly keep/display/sell diseased and parasitic fish. Chris told me "we do NOT have any fish like that." I insisted they did, so he made we walk him over to the fish to point out the fish he claimed were perfectly healthy. When I pointed out to him the obviously sick and parasitic fish, he finally acknowledged they actually do have unhealthy fish displayed for sale, & claimed that it was not his fault, it was the breeder's fault, and the fault of stress from transport. If that were true (and supposedly all the pet stores in my area get their fish from the same place), then why don't all the Petsmarts have horrible looking fish displayed for sale? They don't. No one seems to be able to part with information about just who this fish breeders/supplier/wholesaler is who supposedly sells unhealthy fish. When I asked why they would keep buying fish from that obviously horrendous breeder, the response was that it was all because of corporate. The general manager acts completely uninterested in this problem,and simply says to talk to the "fish manager guy." After calling the corp. offices, they tell me that Petsmart has fish warehouses. They stock their warehouses through a wholesale fish distributor. Who knows if the parasites come from the warehouse or the breeder--I think they want to keep it this way. That way, no one is blamed thus no one is stopped from doing this, & they can continue to sell these poor quality unhealthy fish to the inexperienced hobbyists. When these poor people's unhealthy fish die, they come back and buy a new one...sounds shady to me. Of course, perhaps there is no sinister plot behind this fishy mess..but if not, pure ignorance is hard at work here, that's for sure. Lack of and misinformation seems to run rampant in this store. Aquarium enthusiasts would shudder if they came to this store and saw what they have for sale and heard the many excuses they try to give to cover up their horrible way of keeping and selling unhealthy fish. The other Petsmarts in my area say they sometimes also get in sick fish, but that they do not display them unless there is no room in the back for extra fish stocked into their medicated hospital tanks. This Pittsburg store also says they have sick tanks in the back, yet somehow they always manage to have many sick fish still on display for sale. I guess it depends on the IQ of the people working that week. There seems to be a high turnover in this store as far as workers go. You know the Petsmart commercials..."where the pets go!".....I think, for this Pittsburg store, it should be more like "where the diseased and parasitic fish come from" or mabye "where the unhealthy fish are" read more

Will Not Recommend the Pet Grooming service. Too bad there isn't 1/2 star. We have a very mild mannered Rottweiler and understand peoples standoffishness due to the breed. We had her groomed monthly for about a year, and remind the desk that we want someone who is comfortable with the breed. We paid extra for her nails to be ground & not clipped, plus she doesn't like you to hold her paw & will pull it away. We do this to make sure who ever is grooming, because staff changes so much, know what her reaction will be & they are comfortable with the breed. The last two times she was in it took over 5 hours & we had to make them take her back & do her nails. Plus the last time she wasn't even dry, because they 'were busy'. But the kicker was the manager was in the shop and he was rude when my husband pointed out that the service we paid for was not completed for the second time. Now come on folks, we are the customers and we pay for the service. And if you think about it their salaries. Never again read more

After having a horrible experience with my local petsmarts in Antioch. I decided to go over to this petsmart to buy a XXL dog crate. The customer service was amazing ! Karen & selina were extremely helpful . I had called in advance to make sure it was at the store which they were able to quickly check for me . Once i got to the store i met selina who was the one who checked if it was in stock for me she then took me to the cage and after telling her the experience i had with the other petsmart she called over karen who was quick to offer all the help we needed ! They also helped me and my mom load the crate in our car without us even having to ask. Very sweet ladies , will be returning to make any other big purchases, 10/10 customer service ! read more

I would of given this place one star but the grooming services they have here are pretty good. Other than that, you have to wait super long for anyone to notice you in the feeder section to get some crickets or fish. They usually have just one cashier and the line backs up real fast. You see birds in the store flying around all the time (I don't know if it's the ones they have for sale or just wild ones). I'd recommend pet food express for more quality food and services. read more

Do not take your dog here to get groomed. I usually go to Brentwood, who've been great with my dog for years. They've been booked solid so I tried this location, huge mistake! I arrived at 11:30am and only one dog was on the grooming table. They said they're behind so it may be 4 hours, maybe a little more. My dog has never taken more than 3 hours. No nail trim, teeth brushing etc, just basic bath and cut. I said fine. 4 hours go by and I call to ask when he'll be done as we have diner reservations for Mother's Day. By 4pm they say. I get there and he's clearly not done, and is the only dog there, and several groomers sitting around. I ask how much longer, and the groomer in a smart as tone says "a little while, maybe 15min" I say I have to go, it's Bern almost 5 hours. He proceeds to tell me I was told it could take 5 hours (not true) an argument ensues and he gets rude, calls me sweetheart, says he's not going to sit here letting someone be rude, puts my dog down on the floor and says "I'm done, call the manager. " Really? Very professional. A lady then abruptly hands me my dog w/o his leash, and I'm waiting there for the mgr. Long story short, Karen the mgr, was nice and clearly not sure what's going on in this salon. I demand the job be finished by our normal salon which Karen says she'll arrange. We shall see if that happens. My dog looked so exhausted and lord knows what they were doing with him for 5 hours. He was the first in and the last out, and still looks a mess. This staff is unprofessional and ghetto as hell. They all look like they hate their jobs. Keep your pets away from here! read more

Last Saturday I came in and received Horrible customer service. Stood in the dog food isle for 30 mins with no help or service there was an employee named Andy who just stood around and acted like he was busy when he clearly wasn't. The only good thing about my experience was the cashier, I believe his name was Josue. He greeted me with a smile and made sure I had everything in order. read more

I think it's very unprofessional to schedule a appt with a client plan their day around the appt only to show up and be told the appt was never booked. I called Friday to get a appt with Krystal who I think is a good groomer I think it's very unprofessional to make these mistakes. If a employee does not know how to schedule appt they should not be answering the phones. My whole day is screwed and my pup looks like a shelter dog. I won't be back ! read more

Well what can I say about this place . I went with my bf to go get food for our dog. I have a German Shepherd . His a Male 4 months .I am totally happy with a good service they had right there . Also that they have so many plenty food for dogs. All to choose from and the prices are really reasonable and nice. I bought my dog a big bag for only 22$ . My bog love the food I got him thanks so much to the person that help us. I recommend this place the service is great. read more

My dog doesn't even smell clean and they screwed up my poor baby's nails. And I still had to pay for their crappy service

I usually take my 3 dogs there for nail grinding but every time I go there they have a new employee doing them and most of the time they do not do a good job. well finally my brother decided to complain to one of the managers Christine who told him that they will redo them. I could not take them right away and when my brother called to talk to her again she was out so He talked to another manager Derick who was very unprofessional, rude and did not want to do the grinding anymore he wanted to do clipping only but I had paid for grinding. THIS MANAGER DERICK MAKES THE STORE LOOKS BAD.he made me take the dogs to the store just to tell me that he will not do the grinding he also look very upset when I got there. Where is the customer satisfaction he should not be a manager every time that I go there he is walking around doing nothing instead of making sure that the customer is satisfied. read more

The store rep are very helpful. They help me find the right food for my dog and made me aware of other services that they have

For being in such a ghetto location filled with crappy people, this Petsmart is great! Huge selections, always clean & organized, wonderful customer service, and a great salon! And every time I'm here the other customers are all decent (could NOT Say that about customers from other stores in this shopping center). The grooming was great for my shy pup and I got all the details afterwards. Great sales too. Keep up the good work Pittsburg petsmart! :) read more

One staff was extremely rude.... young girl with attitude for no reason. Grooming Dept.

Amy did a great job grooming Tyson!! Loved his pawgress report.

I have to day that the service there was great! The staff was great especially the trainer name Donna. She was very knowledgeable and efficient with her work. Every question we ask she had a answer. She gave use great tips for our 10 week old pit-bull, that we plan on enrolling her into puppy training in the future. read more

Took My maltese Jack in for grooming today. I called at 9am and they had an opening at 11am. He was out at 3pm and it was one of the best haircuts he has had. A+ job. Thanks. read more

This place ALWAYS has GREAT deals and FANTASTIC savings if you have their Pet Smart card - Go get it!!!

The cashier, Teresa who greeted me when I walked the store was so friendly, helpful, and inviting. I couldn't wait to get on Yelp to give my review. I don't usually give one unless I'm extremely impressed or discussed by service I receive. Teresa thank you for the wonderful customer service and energy you display. You are truly appreciated. read more

I brought my dog in to the grooming services, she has a really short coat (pit bull mix), so she's fairly easy to wash and maintain. Me being pregnant, i just thought id let someone else wash her for a change. Long story short, she was still visibly was dirty (i literally wiped her stomach with a baby wipe and it was brown), they clipped her nails but very minimally (ill have to take her back in for another clipping at her vets), and they were supposed to do an anal glad cleaning, which they failed to address. Overall, it just feels like a lazy / half assed job was done. I usually do a better job myself at home, for FREE. read more

I have a 1yr BULLMASTIFF and I enrolled him in the training there.. WOW!! Pam the trainer is aaaaamazing! She truly gets to know each dog and only places like sized dogs in each class.. I have taken other dogs to other petsmarts and have never been impressed but this store has knocked my socks off... The staff is great, store is clean and just a great atmosphere.. read more

Had my Himalayan kitty groomed there by Monica. She did an amazing job! I had my cat groomed before, but he never looked so good. He looks like he can be in a cat show and she brushed him out so well, he is very fluffy and soft and he smells great. I am very happy and we will definitely be back. Thanks Monica read more

We just adopted a rescued German Shepherd 3 months ago, and bring our new girl here for treats and socializing. We met Mia a few weeks ago, and have found that she is the most amazing dog trainer/employee/dog advocate, ever! She's been great at meeting and greeting our dog every weekend, recommending treats and toys, and even had us come in for a training session to assess where she's at with her training. What a fantastic and knowledgeable lady, I'd highly recommend her! PetSmart is our spot to feel welcomed and receive tips from the pros. Thanks again to Mia! read more

I take my dog to the grooming every three 3 weeks an have for many years and only have Monica do Sunnie and she has done my previous dog. She is so good with Sunnie he loves her and loves going to get groomed. The staff knows Sunnie and that makes me feel like they really care. It's a good experience for both of us. read more

Pam is the best. She loves her job and she loves each and every pet she helps the owners train. You can't better training from anyone or anywhere else. Pam goes above and beyond and give you good quality sound advice. read more