This review is for the veterinary services, I took my pup to get his rabies shot and I'm impressed by the customer service, by how much they cared for our pets. Perla registered us and was very helpful, once we were in line we realized that the shelter registered our baby under the name they gave him and not under his new name, we mentioned this to Perla and she helped us add the name to the already filled out paperwork online, then Natali gave our baby his shots and she was so sweet and patient with him, I truly I appreciate people like these ladies, they made my already scared dog feel comfortable and loved! Truly appreciate your kindness , I wish more people were like you two! read more

PetSmart - Pet Stores Near Me - Pittsburg, California

Great store beautiful location! I loved coming here I got a red knee tarantula and I've been so happy since! Looking forward to getting more down the line! Me and my son love to come here and look at the spiders and small critters. read more

Horrible staff!!! Fire all those young girls that work there!! I couldn't even buy my stuff because i had to use the bathroom and they refused to let me use it!! Waited almost 15 minutes and almost pissed on myself!!! Fuck this place!!!! read more

Tried the same day delivery had 4 items mainly needed the dog food. Driver didn't bring. Asked him he got mad sped off called PetSmart they want me to pick it up. Defeats the purpose. Waited 5 hours. PetSmart said call DoorDash for money back for service and tip and DoorDash says call PetSmart. 4 items. Can't he look at the paper see if he's got everything read more

Monica in the grooming salon did a great job with our very old, very nervous PomChi today. Grateful to have someone else love on our little diva with a bath and a brush and a manicure. Thank you to all the staff there! read more

DO YOU LIKE FREE??!!!!! This location gives away free leeches with their snails! Come in today and purchase some snails to start your own FREE leech infestation! Found this guy in my quarantine tank within 30 mins of adding snails to tank. read more

PetSmart - Leech/ terrestrial annelid from snails purchased 8/9/25. - Pet Stores Near Me - Pittsburg, California

Lady came in for another haircut by Esmeralda! We are getting there with the lamb cut and Lady came out so great. I really appreciate that Esmeralda takes her time, listens to what we ask, and makes sure Lady is comfortable and happy. Thanks again! read more

PetSmart - Lamb cut with short ears by Esmeralda :) - Pet Stores Near Me - Pittsburg, California

This review is for the groomers. Used to be a good place to have my dog groomed. I guess the previous groomers no longer work for them because yesterday they were all new faces and young ones. New groomers with probably no experience handling medium to large size dogs. We have a norwegian elkhound/husky mix dog who is a frequent customer in this place. We always book the same service-bath/brush/furminator. They called to have our dog picked up as soon as possible because she was very stress and vomited once. She hates hair blower and having her paws trimmed and the old groomers already know that. They however they still managed to have her almost dry every time we pick her up. However, yesterday when she was pick up half her body is still mostly wet. Furminator was obviously not done because a lot of clumped second coat hair are sticking out. And they said she vomited 2x. I don't know why she became so stress to vomit 2x. This is a first for her. I suggest they train their new groomers well first before letting them handle bigger dogs or hire experienced dog groomers. So much for paying extra for a service which was not done and giving tip on top of that. My husband gave them a 25% tip because according to him the groomer was complaining a lot. i'm giving 2 star just because we are old customers and we used to like this place. read more

I've brought my two year old American Staffordshire here twice now for grooming. The first time, the experience was very unremarkable and honestly I wasn't sure if the woman who did my service actually did it but i had nothing to compare it to. This time around I tried someone different and she was amazing. Ahjee was very communicative and did a thorough job. She asked a lot of questions before and gave me a rundown after which I didn't get the first time. She seems to have a genuine care for the animals in her care. Definitely will go to her again. read more

PetSmart - My dog after his grooming - Pet Stores Near Me - Pittsburg, California

Nice staff very helpful and nice treated my dog well and she was very happy will be returning

LOU IS AMAZING!!! my Great Pyrenees had matting and is skittish to cut/baths. Lou took the time to explain everything that was going to be done before and after. My dog has never looked better. Thank you Lou!!!!!! read more

PetSmart - happy, clean and soft!!! - Pet Stores Near Me - Pittsburg, California

No restroom to use for paying customers. Told to use Chic Fil A.... Poor customer service.

I went in the day before Thanksgiving unfortunately they were booked in the morning,still very nice wish I got the girls name I dealt with first. Then I came in again later during g happy hour which still was almost a no go,BUT AMANDA was freaking awesome for being able to squeeze us in for what we wanted done! We were so appreciative! Will definitely come back to her for the same work we had done again!! read more

I took my dog here yesterday after not going for a few years due to pandemic. I dropped my puppy off at 9:00 am and when I got her back a few hours later. I get home and noticed a big chunk of hair cut from her chest. She is literally bald in this one section. Her eye brows are uneven cut and long in spots. This hair cut looks as if the groomer was in class first time. I was too livid to return to them because if I had. It would have been a big deal. I need to calm down first. They did not say anything about the missing chunk of my dog hair from her chest. I got home to realize it. What kind of business does crap like this??? I use to use Tiffany here but she no longer works there. When I get her name I am going to post it so fur baby parents should be aware. The audacity... the sheer nerve. read more

PetSmart - Patch hair missing - Pet Stores Near Me - Pittsburg, California

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DO NOT GO HERE FOR VACCINES ,they partner with shotvet for pet vaccines and it is a waste of time. Went online and registered to secure a spot ,said 12:30-1:30 . They tell you if you pay in advance it'll make it go faster yet you can only pay in advance for their packages not single vaccines. Showed up at 12:30 and they separated the people who prepayed from the ones who did not. They took about 10-15 people from the prepay line before even 1 person from the other line .Tried to get one of the employees attention to ask why that was and he completely ignored us multiple times until we raised our voice then he when it finally got his attention and we asked why is this line getting completely ignored he turned around and walked away . There was only about 3 of us in line for that didn't pay ahead and the other line just kept getting longer and longer even an hour later more people kept coming and they said they have to take all of them before us even though we were there more than an hour before.One lady went into the line for prepayed and even said she did not prepay and they said oh thats fine even though the rest of us that stood in the correct line had waited way longer than her and their response again was prepay is priority BUT THERE IS NO OPTION TO PAY FOR SINGLE VACCINES WHICH IS AN ERROR ON THEIR END . So unless you need a whole package don't even bother because they will ignore you and have you standing around for hours until your acknowledged read more

Overall great visit all the way around ! Worker complimented my bag he loved beetle juice too lol. Workers were extremely friendly, and store was cleaned up. The animals lights go out as soon as the store closes in summertime so I got to see that ! This visit I purchased cuttlebone and a compacted coconut fiber block for my land snail :D ! This store has a huge selection for dogs but also for reptiles , birds , etc.! Definitely would recommend you buy your pets products here ! Parking lot wasn't that packed right before closing time so that's a good time to go if that's what you prefer. Right in a shopping center by chick-fil-a Dunkin' Donuts etc... Thanks for reading hope this helps read more

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I've been shopping here forever but hadn't been in for quite awhile. I went in today and they've made some amazing changes! The store is immaculate, shelves are full and neat. Everyone was helpful and friendly. read more

Marissa has been our groomer at PetSmart for several months. We took our Jarvis in for his pedi as he has really thick black nails, and it's difficult for us to trim them. Yesterday we took in Luna for a spa day. Cattle dogs have quite a bit of shedding, and we want to get them ready for Spring. Next week is Rebel's turn! Marissa has shown so much patience with our dingos, and she communicates well during the session. Thank you! read more

I've bought frogs, crabs, guppies, tetras, betas and guinea pigs, all have been healthy, correctly gendered and socialized!! They do health checks and quarantine their animals before selling them. 1 of my piggies clearly came from an abusive home, but all his wounds were healing nicely before I was able to purchase him. They give solid advice on treating animals with illness and are so friendly love this store and trust them to help me give my babies their best life!! read more

The store had an abundance of sales tags throughout the store and it turns out it was ringing up to reflect. The cashier said they would honor amd needed a key the manager came up and denied the sales price because she misplaced the items or failed to remove the sales tags. Then refused to sell a cart full of full priced items and refused to provide her name "Gloria" thankfully her staff shared with me. She was very rude, aggressive, and was unable to communicate or provide rational reasoning. read more

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I've been taking my dog here for two years to get groomed and it took awhile to find a groomer here that I liked. Eventually, I took Koop in to see Lou. Lou is the best groomer and my doggo always leaves looking the best and super happy when they groom my boy. Highly recommend them for grooming. read more

Perhaps if the assistant manager (Latino woman) took her earphones out she would be more agreeable to help customers versus ignoring them and then gaslighting- I will NOT give this place any of my money as it's clear the employees don't want to actually work. STOP ignoring actual customers . How is this place still in business read more

Zero stars are what they deserve. I only continue to shop here because my fur babies need a certain kind of hay and food. Today, I picked up my online order, and when I checked it, items were missing. On top of that, the rude cashier was so busy flirtjng with a male customer that she tried to ring me up for the items I already paid for. When I proceeded to try to tell her that it was items from my online order, she had an attitude and was disrespectful. She's lucky I didn't curse her out. Cashiers fail to pay attention to their job here and have no customer service skills. I am sure she will not be there when I return because they have a high turnover rate. I have never seen the same employee ever. This store needs to hire better employees! read more

I took my happy 11month old Malshipoo here to get groomed. His cut was absolutely beautiful and I really loved it. However when my puppy can home he wasn't happy. He stayed in his kennel for 4 days, today I got a little worried because he wasn't eating much or drinking water. I took him to the vet today and the doctor said nothing was physically wrong with him. I don't know what happened during grooming but my dog didn't like this place. read more

I was charged $70 for a dog groom and my dog came back in the same condition. First she told us 15 minutes, which after talking with a manager we found out it would take an hour. There wasn't a single hair trimmed, nail clipped, or even a wash. This is by far THE WORST SERVICE I have ever encountered for dog grooming. If you can't do the job why do these places hire people? read more

Danielle is obviously a Dog Lover. She makes me feel comfortable leaving my baby with her. We decided to make her our "go to" for all our grooming needs. Keep up the good work. read more

I came here to buy bunny food. The parking is great here because it's not so busy. The store was really clean and wide isles. I think they focus more on dogs and cats. There was one isle for all other pets. There were some workers and they were stocking items. No one really asked to f they could help but I approached a worker and she was helpful. Overall ok if you need a common item it's in and out because it's not to busy so that's the good thing about this place. read more

I had a HORRIBLE experience with the so-called trainer Kathryn. SAVE YOUR MONEY, GO TO A DIFFERENT LOCATION. After speaking with her by phone, all she said was that the pet wasn't needed for the potty training class, that it was for adults. Okay. I get to the class at 1:45, which was early. I brought my puppy inside because it was about 200 degrees that day. He's only 4lbs and fits in the crook of my arm. First, Kathryn was late. Myself and another gentleman were the only students. We're standing outside the class just watching all the dogs and their owners shop. She arrives at 2:07 and goes in on me about my puppie's vaccination papers. I said oh he's not participating he'll just be in my arm.. I didn't even bring his papers. I wasn't expecting him to participate it's just so hot in the car. She says well do you have them on your phone? I can make you another appointment. I'm like, no, I have paid my money and we've been here waiting for you, so no i don't need another appointment..i dont understand! then she addresses the other customer about me saying, she's being rude, isn't she? And he said, um, no, i dont think so....then I said fine, I will just go put him in the car and crack the windows..she goes yes the class is only an hour. When I return, she's not even in the class, and the other customer says she had to leave and go get her supplies for the training! We both thought she should've had those ready when she arrived! So more waiting...I'm not happy, with more waiting, and she probably heard us complaining because as soon as she walked in with her supplies she says to me, you can LEAVE! I am shocked and appalled. I am retired; and have worked for the SFPD and other SFCity locations over 30 years, and have NEVER been put out of a store. Her behavior, demeanor, attitude, is Deplorable. Even though I mentioned there were all sorts of various dogs WALKING AROUND THE STORE, why is my tiny puppy bothering you? I had him in the crook of my arm. Never intended to put him on the floor. She should be fired for speaking to customers that way!! read more

I come here for dog stuff. I recently got a new dog and since this is in my area, it's convenient. The staff here is always helpful and knowledgeable. They are always willing to help and answer my dog questions. The check out lines can get long at times but they are pretty good about getting another cashier when that happens. They shelves are well stocked and good variety of food and pet supplies. read more

I was looking for new groomer since mine moved. I did a simple bath blowout brush that includes ear cleaning, anal gland expression, sanitary trim nail cut that I upgraded to grinding. I asked them not to clean/pluck his ears or express glands we have a appointment with vet this month. First of all the lady told me she was busy and it would be quick 1-1.5 hours. I thought that was rude considering I made a appointment and was not a walk in client. When I picked him up his ears were still wet and so was his mouth. No sanitary trim was done and paws weren't very clean. Only thing I was happy about was nail grinding. I got home and finished his blow dry and he laid very still which made me think he was scared to move. Won't be going back. read more

I have been coming here since before I had kids. I believe my first purchase was a beta fish and tank. It's always clean and spacious. Very organized. I like to look around (every isle) browsing. They really do have quality items at a great price. The employees are always helpful. Oh and they keep their check out lines moving. Parking plentiful and well lit. read more

This business is great! Clean store. Great service. Today, I was helped to find a filter for my small Beta tank. Misty helped me. She was extremely knowledgeable of the products. Great customer service by her. I knew nothing about pumps, but now I do. Congratulations to the managers for hiring her. I'LL BE BACK for sure. read more

Love it here!! Great place to take a little nap or rest or bring your dog i guess ‍ always my go to petco i love yoc town read more

PetSmart - Pet Stores Near Me - Pittsburg, California

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Took my mom's dog in to get groomed today because she was due for a haircut and especially bath! She was so stinky and I booked her with Tiffany! Tiffany always does a fantastic job with my and my families dogs. We've never been disappointed and she really listens and adds her personal touch just to make sure the animal is happy and took amazing! Thank you so much Tiffany my family and I truly appreciate you and your patience we wouldn't take her anywhere else. We live in Brentwood and travel all the way to you because we just trust and love you and your work sooo very much. We hope you have a wonderful Christmas!!! Ps. Always recommend this petsmart and their groomers especially Tiffany. read more

PetSmart - Tequilla after her groom with Tiffany today 12-17-19 - Pet Stores Near Me - Pittsburg, California

Grooming salon -- I highly recommend Danielle, professional groomer at PetSmart Pittsburg. We decided to bring our 8 year old doxiepoo (adopted 2 months ago from a shelter) for his first professional grooming. I was worried because he is reactive to dogs/cats. During the in-take process, Danielle allayed my concerns by explaining the options available to make my pup more comfortable while in her care. When I returned to pick up my pup, I was amazed at the transformation in his appearance. The cut was so great he looked like he was ready to participate in competitive dog show. I am so very happy with Danielle's work that I have decided to become her repeat client. If I could rate her more than 5 stars, I would. read more

The aquatic department had poor customer service. I waited my turn, he left the department after finishing up with his current customer. I requested assistance, when the same employee returned, he said the aquatic section was closed and I was unable to purchase a fish. read more

I came to PetSmart to pick up some dry dog food and a new toy for my dog since he had just been to the vet and did such a wonderful job the day before. The staff was very friendly the store was very clean and I found everything that I needed and then some. Needless to say my baby was spoiled that day. Thank you petsmart. I would definitely recommend to others. read more

Standard place to get pet supplies. It's still a little pricey than getting it online, but still a great place to go in a pinch. Lines can be long at times, but generally they go pretty quick. If you're looking for prescription foods, you won't find it at this location. Found out the hard way. The PetSmart of n Brentwood was the only one that carries prescription food. You need to get a card from the animal hospital in the PetSmart. It usually requires updating the card every 6 months regardless. I noticed the prescription foods go quick, best to either call ahead to have them hold it for you or try ordering it online. read more

To be honest, it is really hit or miss with this specific Petsmart site. For the most part, the staff are polite, social and "sometimes around" to get assistance. On a few different occasions, I would just walk in grab what I need and head to the front registers. No issues no problems, I would say in and out in 15 minutes. However, on two different days last week, I needed some assistance in the aquarium dept, nobody around and when I walked to the front to request some assistance needed in a different department, register staff seemed annoyed to have to page someone to assist me. This wasn't on a busy Saturday or Sunday morning but on a weeknight after work. Although a bit frustrating, maybe I came at the wrong time when someone was on their break and staff had to cover multiple areas by themselves. I like this store because it's convenient, close by the house and usually have what I need in stock. The only thing is that when you need assistance or questions about a specific product or need person-to-person assistance,They are all like Home Depot LOL! Could never really find help when you need it read more

I got a membership here for my dog to get groomed half of the time can't get groom other time they're not open on time and nobody's here when you have an appointment you still be waiting 30 minutes to an hour for someone to come read more