Cancel

    Open app

    Search

    PetSmart

    2.3 (73 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I placed an online appointment for Allison P. for 6/30/24 at 1:30 pm. After picking up my dog and arriving home I noticed my dog was acting super uncomfortable with his bottom area. Upon closer inspection I noticed that the groomer nicked my dog's tail region, making it red, and causing irritation for him! While on the phone with Petsmart I checked my online account and come to find that the original person I booked the appointment with wasn't even the person who was suppose to take care of my dog today! It was another groomer name Katie K. I finally got in contact with someone and was told that the groomer is gone for the day and was connected with the manager. The whole time the manager was trying to make excuses of what may of happened and kept apologizing. The only actual thing she did was leave a future note stating that Allison will be the only one taking care of my dog. Like hello?!?! I'm not coming back here again after this, especially when I wasn't notified of the issue when I picked up my dog nor was I compensated for the groomer's mistake! Like were they expecting me not to find out???? I been using this grooming service from Petsmart for years now across 4 different dogs, but no more. Katie K. should be fired with her piss poor job performance, along with failure to notify the dog owner of the damage that was done.You have lost a customer with the shitty service and shitty response to the issue!

    My Shit-Zu, ChooChoo
    Dolores G.

    If there were a PERFECT person to groom dogs, it is Greg!! Not only did he make "ChooChoo" look amazing, he listened to what my likes were for her and did it!  Greg is courteous,  loving  and a kindred spirit to dogs. A fantastic groomer who takes his time with grooming your dog and makes it such a positive experience! Our little Shit-zu, ChooChoo, finally looks beautiful with her expert cut from Greg. Greg is one of the kindest people you will ever meet with professionalism and dedication overflowing. Petmart Garland, TX Grooming Salon should be very proud of all of the hard work that he puts into it! Your dog will love him!

    Julie P.

    DATE Wed, December 8, 2021 PET Lucky SERVICE Bath & Full Haircut GROOMER William A My dog - Lucky- got a lot of injures and hurt after the service. I noticed a cut when I picked Lucky up but then I found out that there are many injures on his body, legs, genitals, and butt. I am very disappointed and hopefully hear a reasonable explanation and compensation

    We took our puppy, Whiskey, here for training. Shout out to Julian H. for being an awesome trainer with him and being patient. We saw a big improvement in our pup since day one. Thanks Julian!

    Few days after being groomed
    Kristina N.

    My pup has been groomed at this location multiple times by Greg, and I am always satisfied with my experience! The online booking process is self explanatory, and there is now the option to pay online. How convenient! (Don't forget to tip!!) I'm greeted as soon as I walk in. Go over paperwork and confirm the services my pup will have. They give you a phone call when finished. I really appreciate how Greg asked me what length I wanted my puppy groomed, and he showed me the different options when I wasn't sure. I'd also like to add that the other groomers seem gentle and the dogs are calm under their care every time I stop by. They seem to know what they're doing, and I recommend this location for your fur baby's grooming needs.

    Wheels covered In poop

    All the cages were extremely dirty, wheels were covered In a lot of poop, the robo Hmasters couldn't reach Their water bottle (way too high for them), all of the cages didnt have a lot of shavings, the wheels are way too small i watched them run and the wheel was so small they weren't Able to run! One of the cages didn't have any water left, i told a manager I believe and he said that someone will be coming out to fill the water, after 20min no one came and I left the store or I wouldnt have been nice! this is just sad and cruel! The pink wheel is also way too small and will eventually hurt their little feet! I hope someone reads this and takes care of that problem!! Really really sad!

    See all

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jayme B.
    121
    23
    27

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mindie P.
    248
    14
    0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    if u need a groomer just ask for debbie. she is awesome !!!

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    This review is more so to spread the word about New Beginnings Cat Rescue where you can adopt a cat on Saturdays from 12-4 rather than Petsmart itself.

    Mentioned in 2 reviews

    Read more highlights

    DFW Pet Love Grooming

    DFW Pet Love Grooming

    (12 reviews)

    DFW Pet Love Grooming is FANTASTIC! I won't take my baby anywhere else!! They are the absolute…read morebest!!

    UPDATE March 2026: Never taking my dog back to this place…read moreagain. It's now named "Durango Pets Grooming #2". The first time I took him here it was the best experience I ever had at a groomer & he left the place clean & happy with a great cut. Then I brought him for another groom in December 2025. The places name had changed, and the service we received that day was mediocre. I genuinely don't think he was bathed during his grooming, just covered in scented powder. He was stressed out & sad all the whole rest of the day. I figured that was a fluke & so I took him to be groomed again in March 2026. Man, has this place gone downhill. Got there literally right when they opened. The girl at the front accepting the dogs was less than friendly. My dog who is never scared of ANYTHING was actually cowering between my legs & trembling. I should have taken that as a clue. She told me he'd be ready in about 2 hours & they'd call. 4 hours later I still hadn't heard anything so I called them. The lady who answered in Spanish impatiently told me it would be 30 more minutes. Another hour & a half goes by & they texted to say he was finally done. I go to pick him up & have to wait in line to check out for about 10-15 minutes. While I'm there I can see a soaking wet, shivering dog up on the grooming table, totally unattended, with his neck in the groomers loop. Standing there looking terrified and again, totally unattended for the entire 10-15 min I was standing in line. Seeing that was enough for me to know that I'm never bringing my dog back here again. I see my dog in a crate waiting for me. I finally am able to check him out & leave. I notice that he is absolutely covered in loose hair that they hadn't even bothered to blow off of him. They did not pluck the hair from inside his ears like I asked. His hair cut was ragged like it was someone's first day using the clippers, and his beard and eyebrows were both totally lopsided, beard was about an inch longer on one side than the other. His beard still smelled like his food, and I noticed his butt fur had old poop on it, and that's when I realized I don't think they even bathed him...AGAIN! He didn't even smell or feel freshly washed. And they charged me an extra $8 for hypoallergenic shampoo. I had to take him home & trim up his beard & eyebrows myself and give him another bath. Such a waste of time and money. Never again!

    PetSmart - groomer - Updated May 2026

    Loading...
    Loading...
    Loading...