I have been to this store two times and I well keep coming back. They always have what I need when I need it for my Cat. One of the other stores was out and I called this one and they had the cat litter i needed. So I asked if they could hold it up frount for me till i could get there they did. I was so happy they did. There store has always been clean and every one has always been friendly and helpful. I my go to store from now on for my cat's stuff. read more

This store is one of the most helpful places I've been to. Their clerks are overall very friendly. Rarely do you have a long wait in line. Plenty of help as a rule here. I also just tried local delivery for the first time as they had the huge 28lb bags of Worlds Best Cat litter on sale, and instead of trying to lug those home myself, I thought why not have them delivered? I ordered them at 319pm which is after the 1pm cutoff for same day delivery. I wasn't in a rush so next day totally fine. Bags were at my door 35 minutes later at 403pm. Wow!! Granted I live 1 mile from the store, but still! That's amazing service! I wouldn't expect that every time, could have had a lull in business or extra help then etc, so that shouldn't be what one would expect every time in the future, but this is the kind of service I'm referring to. Never had a problem with this store, been going for over 10 years and realized I have never written a review for them. Overdue! You can also do curb pick up or order ahead and pick up in the store, but most of the time I'm in the store shopping. Never overly crowded, and as I stated earlier usually always plenty of help. Even when backed up I don't think I've ever waited more than a minute or so. I prefer this smaller chain over the bigger box stores. Their rewards program just got easier last month and the discounts are legit. If you have a lot of pets especially, this is the place to go! read more

Love this store! It has so many choices and the employees are always so helpful. I have no problem finding what I need.

DO NOT LET THEM GROOM YOUR DOG!!! I took my dog in to have him shaved, I asked for them to make it very short, and when I picked him up, his hair was very short, but it was uneven all around when they shaved his face they didn't mind shaving off all of his whiskers and his eyelashes, and they left razor Knicks and multiple 2inch long Knicks all over his body, but mainly in his genitalia area. Which he now can't leave alone because it is so irritated,these people are not professionals they should stick to just selling pet supplies and should not be allowed to go anywhere near your animal with sharp objects, I will never be taking my dog here again, and I highly suggest you don't. read more

I always buy dog food for one of my dogs here. My older senior dog requires prescription food so it's not available here. The prices and selection are great! They always seem to have what I'm looking for! Today's trip I needed a big bag of food and some pill pockets. I found exactly what I was looking for. I did have a question on the food since there were two different varieties with different prices. Ann was at the register and helped answer my question. After I checked out, Ann even went to my car and placed the food from the cart into the back of my car! I wish all stores had a valuable employee like Ann! So pleasant and helpful and I hope she is working next time I come shopping here! read more

Pet Supplies Plus Richardson - Cute "bakery case for pups." When my dogs have a special occasion, I will be buying their special treats right here! - Pet Stores Near Me - Richardson, Texas

Our dogs were in desperate need of a bath and we find ourselves in need of a larger area to do so. We are now owners of two dogs that can't be washed with a hose outside or in our tub so off to pet supplies for a bath. They have 4 showers that you can walk your dogs into, hook them in with a short leash and supply you with 4 types of shampoo, towels to dry them as well as hair driers. I would call ahead to check on how busy they are but we'll worth it and we will no longer be doing this chore at home any longer. Keep those pups clean and healthy. read more

This is a convenient, well stocked neighborhood pet store that would make me wag if I had a tail. They have everything I need at decent prices, and much of it is "Made in the USA". I come here mostly to load up on Zukes mini treats for training, treat balls and toys for mental stimulation, rawhide bones for teeth and gums, personalized ID tags, and grooming supplies. They even have a dog bathing area where you can wash your pup. Well behaved dogs on leash can be found wandering the aisles with their two-legged companions, but it's not just a dog house though, cat and fish supplies are on hand too. Staff are always available to help answer questions and show you where a product is located. They host several rescue groups throughout the year that show their animals to the public in hopes of finding a perfect fur-ever home. A veterinarian stops by on weekends to give vaccinations. This is my go-to store for pet supplies. Pet Supplies Plus is so wonderful, I just want to scratch them behind the ears, give them a belly rub and tell them, "Good dog!" but they'll have to settle for this drool-worthy review and repeat shopping visits instead. Woof! read more

Pet Supplies Plus Richardson - Make a holiday donation to the Richardson Humane Society on behalf of a dog needing a forever home. - Pet Stores Near Me - Richardson, Texas

My wife went here with our dog a few days ago to get new food for him (26 lb fluffy white rascal) who had stopped eating after having a really bad GI incident. They recommended some dry food that my wife brought home along with a chew that was recommended by the man working there. He said it was right for our dog, who being terrier / corgi has a fairly small bite. When she came home she gave him the chew and he loved it. Several minutes later she heard him crying and went to look. The chew was stuck in his throat. He couldn't get it out. She was able to pull it out and he seemed OK, but hasn't been eating since. Even an expensive vet visit ($450) and numerous calls / texts with them yielded no improvement. Eventually I figured out his throat was abraded by the chew being wedged into his throat and pulled out. So we took our dog and the chew back to Pet Supplies Plus to get some pate dog food for him and return the chew. The woman behind the counter, who seems to think she is a rocker, said she was a manager and would not refund the money on the chew because they could not resell it. She said we should have monitored our dog closely with the new chew and that anyone should know that. It was recommended by a Pet Supplies Plus employee who mad no mention of monitoring its use, This manager could not have been less helpful This is no way to treat paying customers who are there to buy more products. We left our purchases and took our little boy home after a stop at PetSmart for the food we needed. The pate, by the way, got him eating again. If my wife had given him this chew right before leaving the house for the day, it is hard to say what the outcome would have been - but it would have been BAD. read more

I've been purchasing my dog food and treats from this store for more than two years and typically have my dog food delivered. I found out today that they use Doordash to make their deliveries. Today my order was not delivered to my door and I was lucky enough to see someone walking off with $112 worth of dog food and treats. I had to run down the sidewalk to catch them to get my package. I called the store and was basically told that they would have replaced the order but other than that...too bad. Im not usually home when I place my order or when it is delivered. Beware when ordering from Pet Supplies Plus!!! They don't seem to be concerned that the company that they have chosen to work with may put their customer's orders at risk. read more

This is my go-to pet store. I love the staff and the selection. Pricing is very affordable for toys, treats, etc. Things regularly go on sale. I usually bring my pup with me and the staff showers her with love so I'm pretty sure this is her favorite store too. Unlike other pet stores, its always easy to find someone to help you if you have a question AND it never takes forever to check out because they have more than one register open. *Cough cough* PetSmart Grooming is fairly priced and my pup always comes out looking amazing. They care for my pup as if she was their own. It usually takes about 2-3 hours for my sheltie and the quoted time has been consistent. The point system that is in place is superior to any other pet store. I regularly earn substantial rewards because I can do little activities online to earn supplemental points. They even give a birthday coupon for your pet! Bottom line: quality products and services for affordable prices and great customer service. read more

Shop here all the time and the staff is great! Lots of variety for my cat's needs. My dog loves to visit the store as well

Friendly staff, great selection and easy to park and run in to get items quickly. Love this place.

Can't thank our groomer Ashley Hudson and Tammy enough. They took great care of our old dog. We have had many issues in the past with groomers but Ashley and Tammy took the time to tend to our extra special girl. We are blessed to have found a groomer we trust. read more

Was very happy with my pups grooming - bath and nails! The girls were really nice too. My pup is a Great Pyrenees mix and about 75 lbs if that helps anyone. :) read more

This store is well stocked with the litter and cat food that I use, and the staff are very friendly and helpful. I highly recommend this store to all who have pets. read more

Love the Pet Supplies Plus in Richardson, the staff is amazing and always ready to help!! I always find what I'm looking for.

We love this store and so does our fur baby, Gracie! Always a positive and friendly experience!

love this location....always greeted with a smile! The manager and everyone that works there are always so friendly and willing to help in anyway.. PSP is very lucky to have such a great team working for them.. read more

None of these pet supplies plus are properly trained to groom long hair dogs. I have a Shih Tzu Yorkie mix and I ask for a teddy bear cut, yes he was a little matted on his legs, that breed is known for it. However he wasn't severely, the groomer could have used thinning shears to cut into the matted area instead of shaving off all his hair. Shih Tzu and Yorkie are known for their medium to long coats not a fucking buzz cutt. If you guys don't know what you're doing just say that. NEVER AGAIN. everything in that store is over price and they don't know what they are doing. read more

We love and always recommend this specific Pet Supplies Plus. We travel out of our way because this store is the best in the metroplex! The staff is so friendly and knowledgeable about nutrition of dog food, treats, and supplements. Becky helped find the perfect food for a picky eater! She helped us find everything we needed (and more). If you ever have questions about dog food, just ask Becky at this PSP. We love the self serve dog wash and it is so easy to use with their punch card system! It is always clean and the staff makes sure we have everything we need. I love this PSP because they host the best events, like this photo of Ollie was taken during their Fall promotion! They took the time and effort to get the best shot. Overall, this PSP is 6/5 stars, 3 thumbs up, the bees knees. read more

Pet Supplies Plus Richardson - Ollie's PSP Portrait! - Pet Stores Near Me - Richardson, Texas

Eli is really helpful for my husband and I, he always helps us load our stuff in the truck and helps us find what we are looking for. I love that this store has Fromm. We truly believe that this is the best food for your dogs and you can switch from any flavor and it won't upset the dog stomach. read more

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I go to this location all the time to buy food for my cat & the employees are super nice and helpful all the time!

Such a great place. Everyone is so nice and helpful. Tammy in grooming is absolutely the best. She always goes way out of her way to take the best care of my baby! I can't recommend her enough. read more

I had a great customer experience tonight! Glenn went above and beyond to help me out. I didn't have a mask and I had a baby in the car. Glenn brought the dog food I needed to the car so I didn't have to go inside. I think I asked one of the big box Pet Store and they basically told me to get lost. This store knows how to do customer service and will continue using them for my pet needs. read more

TOP NOTCH pet store..love, love, love the staff! They also give goodies when you sign up for the free loyalty program...heck, they give my fur baby a goodie every time almost Lol...and often have the reps in there giving out samples. They also PRICE MATCH... which is a huge deal if you like to save money! On top of the fact that they have a much bigger selection than the other stores... They are our #1 choice. read more

Multiple good experiences one less than stellar but management did listen and worked to correct. Great variety, nearby, and frequently has good pricing. read more

They have everything I need for my furry babies!! Staff is very sweet, polite and helpful!!! I highly recommended!!

We love Pet Supply Plus for their awesome employees first. I have yet to go in and not be genuinely greeted. Their staff is exceptional at the three locations we have been to in DFW. I appreciate the sales they run on the high end foods for Howie Murphy because those sales allow me to keep Howie in the best nutritional health he can be in. They carry great products like Missing Link Pro Biotics and anti fungal antibacterial shampoos and sprays that have helped Howie since his exposure to what seems to be a resistant fungal bacterial infection that we can't break despite a year of vet care. Their self wash bath is fantastic. The staff does make a point to keep it clean, which obviously, I truly appreciate. Also, I got in late but had to bath Howie desperately and I got stuck trying to get the water to spray warm/hot for 15-20 minutes extra, putting me way behind in getting us out of the now closed store-staff didn't complain, instead they were helpful and very cool. I owe them all some of my handcrafted Bow Ties as a small gratitude. If you check in, you get great coupons-which are fantastic. Networking like this to talk about personal experiences in local business, is such a fantastic tool to let your neighbors, friends and family know where to spend for the best experience. Thank you to the staff, who is always bright and welcoming! Howie and I love you!! read more

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Great experience as they honored my Yelp coupon and my rewards so I ended up getting $8.50 off my purchase which was a blessing. My dog appreciated his non-rawhide Smart Bones made with real Chicken. read more

Pet Supplies Plus Richardson - Pet Stores Near Me - Richardson, Texas

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Everything is helpful and super knowledgeable about all their products...even if you have non-traditional pets like I do. Their prices are pretty comparable, but you won't have to settle for the big-store treatment. read more

I love this store! I've been a loyal customer to this store for the last 3 years. I've been to other pet stores around the area and they just don't have the same level of customer service I get from this place. When I come in to get my dogs food someone always asks if they can carry it to the car for me. People will ask if I need any help. They'll ask if they can give my dog a treat and one time my dog even snatched a treat off the lower shelf and gobbled it up and when I apologized and said I'd pay for it they laughed and told me it was fine and I didn't have to. Everyone that works there looks genuinely happy to be there and smile and welcome me as I walk in. I bring my foster dogs here for treats and today I brought in a 50lb 6 month old foster puppy that was going crazy pulling me around on the leash and the woman behind the counter showed me a trick with the leash to control the pulling. I was so thankful! This store carries literally everything you need to raise a healthy and happy dog. Is your dog stressed? They have the tools you need to help. Is your dog not potty trained? They have the tools you need to help. Does your dog need a bath somewhere that isn't your tub and don't want to pay for a groomer? They have a groom room for very cheap. Want baked dog cookies with icing on top?Take a look up front as you walk in. Want natural shampoos/conditioners/treats/ointments? They have it! Perfumes? Brushes? Leashes? Leads? Collars? Cat stuff? Fish stuff? Bird stuff? I don't go down those isles but they got it! Go to Pet Supplies Plus for quality products and supportive and informative staff that genuinely want to help. read more

I went in with my dog, just to do something I didn't go in looking for anything specific. The location doesn't seem that grand but boy I am glad I went in and tried it out since its down the street from my residence. As I was browsing employees asked if I needed anything (multiple instances). Even the other customers were extremely friendly. I walked around with my dog and found multiple items on clearance or sale. It was a couple days before Black Friday and they had their Black Friday sales out. I ended up getting a bunch of treats for my dog all on clearance/sale. I went past the Greenies they were buy one get one. That's a great deal and they were cheap too. I found a bone that was a good price too, I only got one since I haven't given my dog one before, hopefully she likes it. At the counter they have a little hook for the leash, which made checking out so much easier. Do all pet stores have that and I just never noticed? I will be going back often, probably as my go to place for all of my pups items. I highly recommend checking it out and getting their reward program. read more

I cannot say enough good things about this local store of ours! Pre-Covid, everyone was always so helpful and friendly and not to mention the amazing prices and hard to find items. During Covid, we've gotten both pickup orders and delivery. They consistently go above and beyond to make sure everything is correct and great with your order. Thank you! read more

Nice and clean Pet Supplies Plus. Friendly staff, easy to find everything you want. The only thing I don't like about this store is the parking lot. It's incredibly hard to get your cart from the store out to the car. I didn't see any cart returns nearby and I can tell you there's no way I'm carrying two 40lb containers of cat litter sans cart. read more

I love this store! They carry the brands I love for my cats and dogs! The sales are amazing and the new loyalty program is outstanding.

Had a great shopping experience on Wednesday. I went in and was greeted by a nice young man. He asked if he could help me find anything. I read him my list and he helped me find everything except for the Alpo SNAPS. He was like my personal shopper. I hope that he is there next time! read more

I come here every now and then and I usually find everything okay. The employees are always outstanding. Though I recently had gone in to make a return sometime in the afternoon (past 5) and well I don't really like complaining about employees but this kid working there with glasses made a very insulting comment about my jacket and his manager was right there but didn't tell his employee anything. I felt really threatened by his comment and his manager even gave me a flat attitude afterwards. I didn't even know why to say back to this kid. The manager didn't ask me if I had an account with them and just did the return/exchange off the receipt. I left the store feeling super under appreciated. And not treated with enough respect. I am very unsatisfied by the customer service I had gotten that day. read more

I really like this pet supplies plus. This location's workers all seem eager to assist with any questions. I asked one young lady about food and treats since my silky old man had been having tummy issues and the young lady was very knowledgeable and even threw in a few extra homemade treats for him to try out! They are also always running a sale on something so make sure you check out the sale paper! read more

Nick helped me not only find the right brand of dog food I needed but helped me carry it out! Second mile service!

I love the products and service Pet Supplies "Plus" provides. Their staff is knowledgeable, always friendly, and ready to help. I am a little disappointed that their groomer is no longer in service. I will say that the name of the business turned me off a little bit at first (What can I say? I'm in Marketing!) The quotation marks around "Plus" always made me a little wary of what they might actually mean. But know that it can only mean good things, because this business loves animals and loves their customers and they provide only the best. I will never go to PetsMart again. read more