I'm disappointed with our experience at Wag Hotels Richardson. I was really looking forward to liking this facility because the tour was great and the staff/customer service were all very friendly. Unfortunately, after a one-week stay, one of our dogs came home with kennel cough and the other with Giardia. The vet visits, testing, and treatment ended up costing us about as much as the boarding itself. I understand illnesses can happen anywhere dogs are grouped together, but having both dogs come home with separate contagious illnesses makes me seriously question the cleanliness and sanitation standards here. I just want other pet owners to be aware before booking. read more

I have seen this place since 2010 (may have been a different name then). Searching for a new boarding facility and decided to give Wags a try. First bonus upon walk in there is zero smell, as horrid smells in a facility is an instant deterrent for me. Trip was delayed due to inclement weather the week of 1/26/26. I was delayed in Galveston for an extra 3 days. Phoned Wags informed of situation, they extended the dates and provided extra food as I prepared enough and one extra meal. Updates were provided at minimum once a day. Mason will definitely return when boarding is needed. read more

This place is great! Friendly workers who really care about the pets. My dogs gets excited every time we go there. And there's somebody there 24 hrs a day. read more

Wag Hotels - Richardson - George having fun. - Pet Boarding Near Me - Richardson, Texas

My dog was happy. The only reason I rate 3 stars is because they do not have a fire evacuation procedure for the dogs. When I asked what happens if there is a fire at the facility, they said they "focus all their effort on putting the fire out" and they "do not evacuate dogs." I asked what happens if it's a rager and they can't put the fire out, they said they let the sprinklers do the work until the fire department gets there. While my dog was happy, I thank god there was no fire. read more

Wag Hotels - Richardson - My pup - Pet Boarding Near Me - Richardson, Texas

Lilly loves her all-day playtime at Wag Hotels - Richardson! The staff is amazing, and I love being able to check in on her via the cameras -- it gives me total peace of mind during busy days. The grooming add-ons are super convenient when she needs an extra bath, and the enrichment activities are a fun bonus. When she can't travel with me, the human-style boarding options make me feel so much better -- Lilly's a little bougie, and Wag totally gets that. Couldn't recommend them more! read more

Kind, helpful and respectful team! The receptionist knew her stuff and couldn't be more upbeat& cheerful! The manager fixed my hood issue at no charge. They will have my continued business along with my referred family and friends'. read more

We toured the facility a few days ago and were impressed with Josh, the GM, and his fully capable staff. The facility is completely enclosed and climate controlled which was important to us since all our dogs are squish faces and...it's Texas. We have three dogs and the pricing structure is pretty decent for multiple dogs. Their play rooms and boarding areas were all clean and well kept. We like that there are different daycare and boarding options (rooms and pricing) and everything seems very customizable. We are halfway through our first day of daycare and I am completely obsessed with the wagcams, where I can watch my babies in real time. We have also been getting pupdates from the room monitor via their app. From the app to the facilities to the pricing structure we are super impressed. Glad this is in our neighborhood...this family is about to become regulars here. read more

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I literally spend an extra two hours in my car every day so that my dog can go to daycare at this wag hotel because the team here is so amazing. I live in Plano and work in Frisco and driving that loop twice a day so that I have peace of mind that my dog is surrounded by people who genuinely care about him and treat him like family is worth everything. He probably spends more time with them than he does with me at this point. My only request would be that they open up closer to me, but they would have to move the entire team as well! read more

Love bringing my girl here. They are really good about making sure she feels loved. There are some days where she seems more excited to be with the staff here than with me! These people definitely have heart. They know her by name and are always happy to see her. I tend to get her a bath and various treats. It is so much easier than dedicating a whole trip to just get her a bath, which can be stressful. Here she gets her bath and then gets to play. Definitely helped read more

Wag Hotel Richardson has the most amazing staff taking care of my furbaby! Rocky is always happy to be there! Also, Kendra is an excellent groomer! read more

Overall, a great experience, the level of service was also great. We had to leave for two week trip overseas, and had to put her dog somewhere in a short period of time. They were accommodating, and kept us updated with photos on a daily basis. read more

Wag Hotel - Richardson has been a lifesaver for my Scooby Doo and me. He has all day play 5 days a week while I am at work just across the highway! The staff is so friendly and always greets Scooby with a welcome!! I highly recommend Wag Hotel - Richardson for your dog(s)! read more

Wag Hotels - Richardson - My Scooby - Pet Boarding Near Me - Richardson, Texas

I've boarded my big ole doggie girl Zoe with Wag many, many times. Sometimes as many as 7 nights when we travel. The staff is tremendous! They send me multiple emails a day with pics of Zoe playing with her furry friends and her hooman friends. BUT, this week we decided to make a switch and let Wag do Zoe's grooming! We usually always get a bath before we come home, but I had met Kendra and decided to do a full groom before she came home from our last trip. I'm giving KENDRA a 5 star rating. Since Zoe had been at Wag so many times she KNEW exactly how I wanted her cut! I'm very picky about how they cut her face. As a Sheep-a-doodle I didn't want her to look like a poodle (no offense) I was so pleased when I picked her up. If you are looking for a quality groomer along with excellent boarding ... you can't beat WAG HOTEL in RICHARDSON. read more

I had no idea there was a Wag Hotels in Richardson, so this location was SUCH a lifesaver during a recent work trip I had to take. I always travel with my dog (best friend), but I needed a place for him to stay for a few hours one day. The staff was warm, kind, and extremely welcoming-- SO thankful for the Richardson team!! :) read more

This place was incredible. We were there from out of town. They watched our Leonberger puppy and groomed him. Very professional staff. Highly recommend them read more

Wag Hotels Review: New Owners bought Pooch Hotel. The previous company: Pooch Hotel upon boarding offered a FREE SERVICE of potty breaks, as late as 9-10 pm. However, with Wag Hotel the last potty break is 6-6:30 pm. Currently If you ask for a slightly later potty time, they charge you for a walk for approximately $11 or $12 (depending on which Dallas location). Totally ridiculous! They are open & manned 24 hours a day, the same as the previous owners! Otherwise, the pet "has to potty alone in their allotted room", since the last potty break is 6 or 6:30 pm. Because of this my pet thought it was acceptable to pee inside the home. This new process has been problematic, as this new learned response has to be unlearned. The pet has to be disciplined and re-taught, which is NOT pleasant for the pet or the owner. Since this is a premium service (and added costs for holidays, & blackout dates, it is definitely NOT THE BEST Corporate decision FOR THE ANIMAL OR ME! read more

We love Wag! They are always so friendly and welcoming to our dog Sage!! They are super fast, easy to change schedules through the app, and always very responsive when I call. read more

We boarded our dogs Lucy and Sister for a week for the first time and they did great! Their doggie cousins. Pumpkin and Buttercup, were there at the same time. sharing all day play together. So fun to watch them on the doggie cam! VERY pleased with the cleanliness of Wag and the caring staff. read more

Wag Hotels - Richardson - Pet Boarding Near Me - Richardson, Texas

Wag -- AKA Pooch -- consistently exceeds expectations. My dog is excited to go there and you can tell the staff really cares. read more

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Amazing team! I felt comfortable leaving our dog there and the daily pictures we received definitely put our minds at ease.

Im so glad to have found wag hotel for my frenchie . He went for his first free week n will be going back part time . But really helpful since I have a upcoming surgery n feel comfortable leaving him there . read more

Love taking my pup to wag! Everyone is very friendly and I know my baby is safe:) No doubt yours will be in great hands!!

Best staff ever! Love being able to bring my puppy here and know she'll be safe and well taken care of!

My puppy has had the best experience at wag! They are accommodating for all needs and you can tell everyone there is there because they truly love your pup and what they do!! read more

Wag Hotel is awesome! We've actually been coming to this location since 2019 & the new ownership is GREAT! The staff is friendly & informative. All smiles at drop off & pick up from our fur baby's week long stay. Super convenient to keep an eye on him through the app during the week too. read more