We recently purchased a baby bearded dragon at another pet store and within a few days he got sick. Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us! read more

The Serpentarium - Baby Beardies! Carter, Austin and Luis are always sooo helpful! We love this place! - Reptile Shops Near Me - Richardson, Texas

I highly recommend The Serpentarium- Dallas Went to the lone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store read more

The Serpentarium - Quince monitor - Reptile Shops Near Me - Richardson, Texas

I don't like seeing snakes in enclosures way too small (specifically the retics, boas, and anacondas) Also having two green anacondas for sale seems irresponsible with how large those snakes get and the stringent care requirements they have. Most keepers outside of legitimate zoos would never be able to meet the space requirements alone. It worries me the ethics of the business have shifted. I used to love the store and recommend to my clients but today the visit just made me sad for the animals and hobby as a whole. read more

Very cool place! They have lots of different types of reptiles and inverts. I haven't found anywhere else with as many inverts. Some of the housing is a bit small, but they are meant to be temporary. The employees are experienced and very knowledgeable. Every time I've gone it's been a great experience for someone like me who is a newbie to inverts. read more

New to the area and this was our first experience going to a reptile store in DFW. From the reviews we thought the store was going to be larger than it is. Thats not a big knock, except we drive 40-minutes there and had hoped for more reptiles. Snakes are in one row and they have ball pythons, a couple of other pythons, a few boas and corn snakes. The people working had a great attitude and asked if we needed help. There was a steady flow of people coming in for supplies. This review is not a criticism, but simply to say the selection/variety was average at best. It is an "ok" reptile store. Maybe this is the best available in DFW, but compared to larger stores in other regions of the country it is on the small side. But if they have what you need then they could be great to work with. read more

They gave me great advice and clearly care about the animals here. They have various substrates and terrarium grass seeds, something I've been wanting to plant. The accessories, service, and expertise are far above average. The soil they recommended is perfect for terrariums! I haven't seen it elsewhere read more

The Serpentarium - Sulcata and marginated - Reptile Shops Near Me - Richardson, Texas

See all

Absolute worst shop I've been to and worst customer experience in my life! I was sold a baby beardie who after 3 days became very ill with a face covered in bl**d. A trip to the vet (who said he would likely be a failure to thrive due) almost $300 later, and multiple attempts to give this little guy help I brought him back to the store for help from them. They declined taking the meds I was given by the vet multiple times and even repeatedly stated (once immediately upon arrival) that they would likely be putting him down. I did not want another baby beardie from them as they all looked as sickly at the original one i took home less than one week prior so I opted for the adult dragon. They then made me pay for the difference of the dragon despite me spending over $1k at their store in the last week, being scarred by this experience with a very sick beardie, and having to bring him to the vet. In getting the bigger beardie, i was told i could return the hides i bought since they were too small. I tried to do so and they said due to policy i could only have store credit (which i don't want because i stated i was never coming back). They then returned the 2 cheapest items on my recent receipt (a breeding box and feeding box) when I was there exchanging two hides well over the amount they were refunding. Absolute horrible experience and TERRIBLE customer service. Please avoid and go to the DFW Reptarium instead. read more

Unbelievable! Every other places where you buy feeders you can return for credit at the minimum. Seriously to not even take the rat back is ridiculous. Every real reptile owner knows that they don't always eat. So having the option to be able to bring it back keeps people as a return customer. Petco, Petsmart and DFW Repterium allows for you to return the rat for store credit or refund. In my opinion this owner clearly only cares about his bottom dollar. If he chooses to respond with well place don't take the rat back because of damage or some other ridiculous reason. This rat is perfectly healthy and nothing wrong with it besides it didn't get eaten. read more

I made a review about this store a year ago and have contemplated making an update since, but I feel like it's important to know bc this is the well being of my pet. I took my snake to be fed by them as she was not eating a thing for months (all temperatures were as they needed to be) the shop does assisted feeding so I took her after 30 minutes of her being in the back a different guy than the one who took her back there brings her saying she ate a live mouse (she has only ever ate frozen) so I paid and left happy thinking she had actually ate something. For 2-3 months after, I tried to feed her several live rats (all dying inside her tank bc she refused to eat them) and i noticed my snake hadn't pooped and if he had ate the rat (at the shop) months ago she would have pooped but never did resulting me to believe she never ate that day they told me she did. (She is eating frozen rats and ate one after I offered her one for the first time after 3 months of offering live rats) i have stopped shopping here since and probably won't ever go back bc they seem to lack integrity. read more

Cautionary tale. We have been going to the Serpentarium for years ( pre fire and now post reopening) for our Kevin, Leopard Gecko including multiple boardings. We are Kevin's 5th and final owner. He is a wonky guy that suffered as a result of nutrition & neglect issues from his previous 4 owners resulting in a lean & neurological issues. He is content with us & we love him. Husband went in to make a boarding reservation in person on Sunday, 7/7/24 as I had been told reservations must be made in person. In person is how we have always made reservations with them & they have always required prepayment. Not a problem. My husband sent me a screenshot of the reservation form that showed 7/24-8/6 and prepaid the $300. On 7/24 I called the Serpentarium as google was searched for their hours, it showed they were to be closed on 7/24. I left a voicemail. I messaged them on Instagram at 9:06 am. I messaged them on Facebook 7/24 9:04 am & received an automated response stating "visiit us any day from 11AM to 7PM". I went to drop Kevin off 7/24 11:00 (ish) am but the Serpentarium was not open. I left them a voicemail at 11:06 stating we are here to drop off Kevin. I waited & at 11:10 contacted DFW Reptarium to arrange last minute boarding for 7/24-8/6/24 for Kevin & thankfully they had availability. I left a voicemail 7/24 11:36 am for the Serpentarium requesting a call back and refund of our $300 that we had prepaid on 7/7. Our trip out of state was for 7/25 at 7:30 am through 8/5. While on vacation, Arturo from the Setpentarium called me on 7/25 accused us of "abandoning" Kevin the leopard Gecko. That we dropped him off 7/3 or 7/5 and never picked Kevin up. Keep in mind our reservation was through 8/6 so how could it be abandonment????? I explained Kevin was at a different business, the Reptarium, as the Serpentarium was not open on the scheduled day of boarding. Arturo stated they would "investigate" and call back. Arturo called to my husband's phone on 7/28 and my husband handed the phone to me. Arturo again stated we abandoned our Kevin and they would not be refunding us. He stated "they" had reviewed the security footage from their store that was sent to them by the owner in California and it shows my husband coming in and dropping Kevin off. I asked them to send me the footage. They declined. I asked if I came in on 8/6 could I view the footage. Arturo said yes. I asked when the mystery lizard was dropped off. Arturo could not get the date straight stating both 7/5& 7/3. I explained I would bring my husband's passport to show it was not him. On 8/6 our daughter & I picked up Kevin from the Reptarium and drove straight to the Serpentarium. Paco was the employee I first spoke with. Paco first claimed the mystery lizard was dropped off on 7/1. I asked for the actual boarding document. Paco showed the document on his phone where the date had been changed from 7/24 drop off to 7/07. The writing of the "07" on 7/07 is not the same handwriting for my husband who wrote "7" for the month. The "07" is written with a line through it . I took a picture of the form Paco showed on his phone. I pointed out the signature is not my husband's and showed my husband's valid U.S. Passport and the signature does not in any way match the signature on the form Arturo showed me. I showed Paco the reservation form from 7/7 tha Hubs had sent to me along with screen shots from the bank showing the $300 was paid on 7/7 (Sunday) and cleared 7/8). I also asked why they would not have charged more than $300 for the boarding as there is a HUGE difference in number of days boarded from the reservation of 7/24-8/6 and what they are claiming of 7/7-8/6. Paco said it was a mistake on the part of whomever (Arturo) took the lizard in & they do not require a prepay. They also do not require ID for drop off or pick up. Paco again said they would not refund us and asked if we wanted to pick up and take home the mystery lizard. I said no as it is not our lizard. I was shown a picture on Paco's phone of the mystery lizard & took a screenshot of the mystery lizard. We had Kevin in the store with us Mystery lizard (lots of yellow tint) is not even the same color as Kevin (Cream tan with dark spots.NO YELLOW). We have pictures from Instagram messenger dating back to June of 2022 that the Serpentarium sent us while we were out of town when my daughter would message them to check on Kevin. I then asked to speak with Arturo. The same evidence was presented to Arturo. Arturo confirmed they don't have the video. Only a manger can show me. Arturo also said they would not be refunding me. As I have all the evidence, I filed a claim with my credit card company. Post fire reopening, we noticed the employees, customer service and bug quality was lacking. We hoped it was just them getting back on their feet. The only positive besides my card company refunding me was we found the fantastic DFW Reptarium. read more

See all

This is specifically a pet boarding service review. I've contemplated making this review for a longtime now but ultimately I think it's important for people seeking to board their pets to understand the risk they're taking. As many know, the Serpentarium caught fire last August. I was unfortunately boarding my ball python there at the time as I was on vacation in Japan. I received a voicemail at 2 am while abroad informing me that I needed to come pick up my snake ASAP as the building caught fire and they were evacuating all animals. Luckily, I checked my phone briefly in the middle of the night and heard the voicemail. I called them back in tears (because I'm sure as many of you can relate- I absolutely love and adore my little guy) and spoke to someone on the phone trying to confirm that my snake was okay and to understand when I could get him picked up. My friends FaceTimed me while picking my snake up and an employee with soot on her hands handed my snake over (with soot on him), and asked no questions pertaining to their identities or if they knew me, the snake owner. I understand this was an extraordinary emergency, but they didn't call to let me know my snake had been picked up or to confirm they could pass him along to my friends which somewhat floored me, as I expect boarding services to commit to the care and wellbeing of animals boarded there. I also want to add that since then, there have been no follow ups on how my snake was doing or if I had taken him to a vet to check for injuries. Admittedly, I'm a helicopter snake mom. So, when I originally spoke to the employee, I asked if they would be covering vet bills. At the time, I had no idea if my snake was burned or exposed to smoke and the employee could not confirm his status either, which is why I raised the question. The employee told me she would ask and get back to me. She never did. So, eventually I reached out via Facebook and asked and they said no, they would not cover any vet bills related to the incident. Fortunately, my snake did not have any burns, just soot on him; however, I still took him to the vet to see if he had incurred any internal injuries due to smoke inhalation. I racked up a $350+ vet bill as the vet recommended taking x-rays of my snake's lungs to confirm if there was any damage. So, then I asked the Serpentarium if they would at least refund me for the boarding days I paid for that were cut short due to the fire and they asked me what dates my snake was boarded because they didn't have that information any longer. So, I just gave up trying to get any reimbursement and took the L (somewhere around $500 for the vet fees and missed boarding days). I have to make it clear that at no point did anyone reach out and offer to refund me for the boarding days missed or to even check on my snake. I also want to add that when boarding your snake there, you do NOT sign a waiver pertaining to the health and safety of your animal. You only sign a document stating you have to pick your animal up on time or face additional fees or forfeiting your animal. So, I figured this would mean the boarder would take responsibility for any incidents incurred while boarding. I want to make it clear that I know I should've asked beforehand, but I never anticipated the place catching fire. I will now do so if I ever board my snake again. I would NOT recommend trusting them to board your pet. In cases of emergencies, they truly don't take on the responsibility necessary to ensure your pet is safe or even okay in the case of emergencies. Before this, I boarded my snake here a few times, which is why I'm so gutted that they handled the fire the way they did. I thought I found the best boarding spot in Dallas and I was wrong. I hope everyone understands that I'm not writing this review to bash this business. I was a huge fan and even had a membership here before the incident. I'm writing this review to ensure that pet owners can make a fully educated decision on boarding pets here. I want to add that the owner responded to me on Google reviews with an extremely disappointing response. If you want to see it and my response to it please see the images I've attached. read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

Most of the staff are a bunch of teenagers with bad attitude and z be ero costumer service they don't care... and make you wait forever! We bought an animal, got the equipment the seller recommended us, food, lamps, etc...($250 total) we followed the instructions the seller told us.... 4 days later our animal was dead..... we went back and the "manager" told us we got the wrong equipment to take care of our pet and the food wasn't ok. UPDATE: JULY 24th 2020 AFTER A ROUGHLY START IN THIS PLACE, WE KEEP COMING BACK AND TO BUY THE FOOD FOR OUR LITTLE GREEN PET. THE MANAGER TALKED WITH US AND ASKED A SINCERE APOLOGY FOR THE MISUNDERSTANDING. ALSO THE SERVICE IS IMPROVING. KEEP THE GOOD WORK GUYS HAPPY TO BE A COSTUMER THERE. read more

The Serpentarium - Baby Shrek - Reptile Shops Near Me - Richardson, Texas

Great place for feeders, equipment, and boarding. We've used Serpentarium for a little over a year now, and the employees are their biggest asset. The staff are kind and very knowledgeable. Their prices for feeders are great, and this might be the only place in the N Dallas area that offers reptile boarding. Again, prices are fair, and the additional services they offer are a great deal as well. read more

Feel bad that the animals have to breathe that air. So foul in there, it literally takes your breath away

Great pets love the place Love the place Very nice workers very helpful also Recommend read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

My baby Smauggie LOVES to come here!! We get him all his favorites: dubia roaches, horn worms, meal worms....even a reptile hotel!!!! We always feel welcomed and loved here definitely a must-go for all reptile lovers!! read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

this place had snakes, bearded dragons, frogs, and other types of reptiles. they have a 10% off sale off snakes right now! and the workers are super kind and informative. the place is small but clean read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

See all

I used to come here a lot for over a year then I moved and recently went back up there to get something for my snake and I was trying asking a employee about it and what would best and I guess he was to busy to care because In middle of my conversation and he just walk away to his employees and I was only one in this store too and he just walk away in middle of me talking.. I used to love this place but the staff are rude and just say things to shut you up and not actually help you or in my case walk away I've had other things happen here that I've try to write off but I think this place is just a bad vibe in general :( read more

RIP Quicksilver our Texas Spiny Lizard. With a heartbroken 9 year-old, we went and met Carter who convinced us that our Instagram and YouTube spirals over bearded dragons would be well worth it and healing for the lizard-sized hole in our hearts. Well versed in lizard lore, Carter patiently explained feeding, care, housing and helped us make an early Christmas for our growing zoo. Thank you for all your help! We promise to call and bombard you with all our questions by name. read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

They are back open! I love this place I've been going for years they are a great resource.

Don't use their "pet hotel". They require you to pre-pay for boarding which is understandable. However, if you need to pick your pet up earlier than expected they WILL NOT REFUND OR STORE CREDIT your money back to you. It does not matter that the refund policy on the receipt says that any unused product will be refunded in the form of a STORE CREDIT! You will basically be out of that money. Their reasoning: when you book a reservation at a normal hotel and don't stay the length of the reservation, you don't get your money back. That's a crock of crap! Maybe they only use hotels that book by the hour? That's the same as if you prepay $60 for gas in your vehicle, only for the tank to hold $40 worth and the gas station keeps the remainder. Who is going to be ok with that? It's ridiculous. I am shook they won't give us a store credit at the very least. So disappointed in this customer service FROM THE MANAGER no less. His name is DREW. I even called back a 2nd time to plead my case with DREW, and this time he told me they had other people wanting to board their animals but they had to turn them away because our animal was taking up the space. That's a bold-faced LIE because when I called to book back in early October as I was worried about them having space, and the worker told me there is never a shortage of space and I can book whenever. So that EXCUSE isn't working either, DREW. We have dropped so much money on this place since June, DREW. They are going to lose so much business over $54. But it's obvious DREW doesn't care because they get plenty of business elsewhere. You've been warned. Better off buying your supplies online or the DFW Reptarium. Btw, DREW, this yelp review can be changed to a positive one, or completely deleted, if you take the proper steps to correct this mess. read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

I love this place! Everyone is so welcoming and helpful. This place really helped my boyfriend and I out when we first started getting into reptiles. They answered all our questions when it came to cages and reptile care. We got our first bearded dragon sexed here (It was a girl to my boyfriends disappointment ). I love going in there and getting cage inspiration from their builds. Don't worry, if building cages isn't your thing they will customize one for you! Prices are all very reasonable. You can find me here often because their feeder prices honestly can't be beat. All their plants are quality plants. I strongly recommend following them on Instagram too for any giveaways, sales, or entertaining tik tok videos. read more

See all

Had a great experience today. Joseph was SO helpful in getting our leopard gecko all set up! He even completely set up our terrarium, so we just had to get it home and plugged in! He spent so much time with my family educating us on everything we needed to know about how to take care of our new pet. This is our new go to place for everything for Jack (our leopard gecko). read more

The Serpentarium - Jack, the leopard gecko, in his new home - Reptile Shops Near Me - Richardson, Texas

Clean establishment and I love what they have done to the snake aquariums. They have some amazing pets up for adoption. We switched to this establishment for buying feeder rats. Their rats are half the price and don't look sick, unlike petco's feeder rats do. The employees are very helpful and I was lucky enough to be in there while one young gentleman was feeding the snapping turtles which was a awesome show. read more

The staff is very knowledgeable and friendly. AND they will CO2 bomb your feeder rats!

Very knowledgeable and helpful staff! My friend recommended them to me after she took in a rescue bearded dragon, and they helped her get everything set up properly and corrected the misinformation she got from a big box pet store. Don't go in a hurry - they spend a lot of time answering questions and helping people so sometimes there's a bit of a wait. It's a small local store and they were swamped with customers when I was in last but Dru checked in with me and let me know he'd be with me in a second so I wasn't just standing there looking lost. At least there's a lot of cool reptiles to look at while you wait. I've only purchased insects from them because I just have a spider, but the quality and prices are great. read more

The Serpentarium - Reptile Shops Near Me - Richardson, Texas

See all

The most knowledgeable employees and friendly service here. Everyone is always knowledgeable and helpful, hands down the best place in the Dallas area. I drive 30 minutes once a week to get my feeder mice here. read more

i got my first bearded dragon at pet smart-HUGE MISTAKE! he was there for 10 months and he was very Lethargic but the staff said he was just "calm" so i went with it they didn't feed calcium with his food is my guess because he was low on calcium and died 3 months after i for him and there was nothing i could do. in April i decided to go to an actual reptile store and got my second beardie- Cherry she's doing so much better and now i can definitly tell something was wrong with my first one. also the staff at seprantarium is so knowledgeable and helped me A LOT! (edit: i forgot to add that petsmart keeps like 6 baby beardies in one 10 gal while the serpaterium does 40 gallons) read more

The Serpentarium - this is cherie thriving their best life! - Reptile Shops Near Me - Richardson, Texas

I am so grateful that the Serpentarium came to DFW! Those in DFW know we've had the Reptarium for a number of years, but anyone who is knowledgable about various reptiles will attest the Reptarium has incredibly high prices coupled with young kids without expertise who attempt answer very important questions about the animal care. They do so with enough confidence to have a new reptile owner walk out with a bearded dragon and sand for its substrate. A tragic combination that will likely result in a dead beardie. But I'm not just excited about the Serpentarium just because its better than the Reptarium in every possible way. I'm most excited because the staff members are serious experts about reptiles and inverts, and they will grab another team member if they aren't themselves knowledgable about your question. They also breed their pets out of California, and they accept surrenders for those who cannot care any longer for their pets. They also have a gold and platinum level membership. I purchased the platinum because I was spending a fortune on a new setup and I would immediately get my money back and then get an additional 15% off everything I buy for the rest of the year. I'm a frugal person, and I want to get expert advice, but I want to pay the least amount possible as well. I scored big time at the Serpentarium, where I checked the prices against online retailers and I came out ahead on every item I bought. Additionally, members get benefits like free pet inspections and enclosure reviews to maximize your pets health and quality of life. I picked up a beautiful Columbian Red Tail Boa while I was there, and a new extra large enclosure which they terra-scaped for me. It's fantastic. Check out the pics. read more

The Serpentarium - Beautiful enclosure designed by the staff for free. - Reptile Shops Near Me - Richardson, Texas

See all

So glad to have found The Serpentarium when we moved from Los Angeles. This is such an awesome spot for reptile owners. The staff is friendly and knowledgeable. Good prices too on feeders. Keep up the good work guys! read more

Amazing selection! I got my crested gecko today from Ty and he was super helpful. Recommend all the food and vitamins I would need to have a healthy gecko! Would definitely recommend. read more

The customer service at Serpentarium is really outstanding. Every employee I have interacted with has been so friendly and helpful. I get my feeders for my bearded dragon here and they have a top notch selection of live feeders. read more

Went on Black Friday. The manager Drew I believe was rude from the jump, and told me unsolicited that he had other people in front of me. I didn't ask for help, my dude. Then, when I was learning about my new snake from Austin, who's an awesome employee, Drew decided to interrupt our conversation to tell me there was a time limit for customers, and I had exceeded it. He basically put on his customer service voice and told me to get the heck out because I had spent too much time in the store. What kind of service is that? read more

Great experience. Got me started off really well for my new leopard gecko. I started off with Taylor and he was very helpful but brand new to the store. He help me as much as he could and passed me on to Austin who is a Leopard gecko expert. ( and owner of one for 9 years). My first reptile do I had LOTS of questions! They were patient, other employees jumped in when asked as well. This will be my go to place for her gear and supplies! read more

We were actually standing outside their locked door during posted hours with a person inside the store and he refused to even come to the door. Lost ALL my business. read more

This place is great! Our crested gecko loves his new habitat! Each employee seemed extremely well versed in what each reptile needs are and are extremely helpful. read more

See all

Great place to get advice on taking care of a chameleon. So much we didn't know and now feel confident our chameleon will have a happy life.

The husband really liked the variety, reasonable prices, and quality/knowledge from the employees. Really clean and overall cool vibe. Will definitely be back. read more

Great variety of products and the knowledgeable employees to match it!! I'm so glad Dallas isn't limited to pet smart

im really upset that i live in fort worth i called nobody answering the phone took the chance to drive over 45 min away it says open and they are actually closed ! Don't recommend wasting your time and today it 06/26/2024 at 1:31pm . closed !! really upset ! read more