**WARNING** READ MY REVIEW!!! I took my 5-pound Maltese to The Mutt Puddle for a grooming…read moreappointment. They couldn't follow a simple Maltese style, this wasn't our first grooming with them, I decided hair can grow out, no big deal. When we got home, I discovered a small puncture wound under her chin and abrasions across her belly.
I immediately contacted David, the owner of Mutt Puddle, and expected a genuine concern for my dog and an effort to make things right. Instead, I received a lengthy email focused on a "miscommunication" regarding the grooming but no concern for my injured baby. Heartless attitude!
I wasn't looking for a fight or making an unreasonable inquiry. To me, the solution was simple: acknowledge that my dog was injured, show some concern, and offer any kind of refund as a gesture of doing good business.
This experience was extremely upsetting for our family. Our Maltese, Tina, is very tiny, well behaved, and very vulnerable. Now I worry how this experience wiill affect her with another groomer.
Today I was notified that Mutt Puddle removed my Yelp review (prior to this one). I decided to re-write this, a lot less details, and take back my voice. This was a first hand experience, my dog, her injuries, my communication with the salon, and their response. I wasn't repeating something I heard from someone else.
A negative review may be uncomfortable, but when something goes wrong, I believe a business should address the customer with a solution rather than work really hard at making the negative reviews disappear.
My WARNING is simple: Before trusting this grooming salon with your dog, read their negative reviews everywhere you can. Positive reviews are easy to write, negative reviews tell you more about their business ethics.
I learned the hard way that they hide behind policies created to protect them, including harm & death while in their care. Read their policies, then decide if something like this happens to you, would you be okay if they handled your situation like they did mine?
Although all pet salons like Mutt Puddle are not regulated by the state of Texas nor require a license.. take the time to find a salon that does hire groomers who invest in their tools and earn certifications in their trade. Believe me, you'll notice the difference in attention to grooming details, passion, and customers service!