This is the best kennel I have ever been to. They know Axel by name and have never failed to make a spot for him. Axel is an alpha doberman that doesn't always play nice with others but they will find the right mix of dogs so he gets pleny of play time. The owner could not be friendlier and he has a great relation with his staff. Just give it a try! read more

We had a great experience here. Our dogs are not used to going for doggy daycare, but were very happy when we picked them up. They were fed, and played all day. The owner, Gene, was very helpful and accommodating. We will definitely go here again when we need daycare. read more

Charlie always looks forward to his trips to she the staff at Cloud nine. Gene is a great person, Charlie loves him. The care they take is great. The cut Charlie receives is exactly what I ask for. read more

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I took my highly anxious mini Aussie here for grooming. The groomer did a fantastic job! We are very pleased.

awesome folks; my (hyper) miniature pinscher chihuahua mix (chipin) goes to daycare most days and she gets a lot of exercise that I could not manage to get her since I work full time. Great service & pricing is very affordable too boot! I highly recommend!! read more

Cloud Nine Pet Resort - Happy Pup - Pet Sitting Near Me - Wylie, Texas

I love this place. I recently moved to TX and this was the closest pet boarding location to my home. They were absolutely fantastic. Gertrude got excited the moment we drove into the parking lot. I feel like she was so well cared for. She came home smelling delicious and I think she might have gotten some free baths. The people who work there are lovely. I highly recommend. read more

I'm new to Texas, so I've been looking for a good groomer for my Shih-Tzu / Maltese mix. I'm so glad I went here, i found my new groomer! Here's what i liked: It was easy to schedule. Drop of window is btwn 7-10am (some groomers have all drop offs at the same time so it gets pretty hectic). Big parking lot for easy drop off / pick up. The lady at check-in (sorry I didn't catch your name) was very nice & sweet and let me know they'd take great care of Roxy. Great prices! Very affordable! And....They do boarding! What more could I ask for?! Thank you Cloud 9! read more

Cloud Nine Pet Resort - Roxy all groomed - Pet Sitting Near Me - Wylie, Texas

Cloud 9 Pet groomer was recommended by a friend and was glad we tried them! We were ecstatic to see Buffy, our shih tzu looking great after the haircut ! Easy scheduling, as well. Nice and friendly staff. They will be our pet groomer from now on. read more

Cloud Nine Pet Resort - Fantastic job ! - Pet Sitting Near Me - Wylie, Texas

They are awesome!! Very friendly, caring staff and if my dogs could talk, I know they both would give them a 10/10 stars. I very happy we found them read more

I love this place, but more importantly, my dog loves this place! I have a rescue boxer mix who I adopted a few months ago, so I was timid when it came time to find a place to board her when I had a work trip. I honestly had no clue how she would handle it. I found Cloud 9 and they let me bring her in for 2 "test run" trial periods to see how she did. They taught me how to act when I picked her up (over the top excited- so she associates doggie daycare / boarding with happy feelings). & they loved her and I could tell they genuinely cared about her. Anyway, by the time it came time for her to be boarded, it was her third trip to see them and she was EXCITED. I knew she'd be in good hands! I picked her up 5 days later and she was happy as a clam. So glad I found such a great spot for her. read more

I was very happy with their rapid response and they were able to get our service dog in and bathed and trimmed in a hurry. It only took a couple of hours and they had him finished. Great people and will definitely be back and have my other 2 dogs in for servicing. RECOMMEND THEM HIGHLY !!! read more

Cloud Nine Pet Resort - Gideon all cleaned and smelling wonderful. Very happy - Pet Sitting Near Me - Wylie, Texas

Gene texted me and apologized for the crazy experience and I'm grateful for that. We will return and try again and hope for a better experience next time. read more

So far I haven't had any problems with this place and my dogs have been boarding here for a long time. The owner, Joni, and workers have been very courteous and respectful. My dogs are happy here and I know that they are in good hands for overnight boarding. read more

Cloud Nine Pet Resort - Casey - Pet Sitting Near Me - Wylie, Texas

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We have used Cloud 9 several times for boarding our large and small dog. They both come home clean and happy. They now know our dogs by name and are attentive. I've picked my dads dog up from a much more expensive place in Allen and she was stinky, filthy and the place was super small with no yard to play. We love Cloud 9. read more

This is a modest little shop. There is always a ton of pet hair everywhere and they could stand to learn to dust but I can overlook that. Considering how wonderfully they take care of my pets. We've been asked in the past not to bring our cats back to boarding places because they act like "feral" cats. But Cloud Nine's owner managed to find the way to our cats hearts and welcome them back every time with open arms. My cats are well fed, well cared for and given some time outside their cages. We really appreciate Cloud Nine. read more

Excellent and extremely smart staff! I've taken my dog here to board the past two weekends while traveling and she is very well taken care of, and pooped out when she comes home! Lol. I had health questions about her last time and they were answered very well. We purchased a bath package and she was sent home with an adorable Christmas bandana! Definitely will be using cloud nine for any boarding & grooming needs we have. read more

Cloud Nine Pet Resort - Pet Sitting Near Me - Wylie, Texas

Gene and his staff are the best. My three dogs have a great time every visit. They spent a week at Cloud Nine last week and they came home freshly washed and very happy. We just moved here about 10 months ago and I feel really fortunate to have found such a great a great place where I know my gang is well cared for every time. read more

My doggies Chula and Chica had a wonderful time there today. They got their paws looking as good for the holidays, along with a fabulous haircut. They were trimmed out with green and read bows and Christmas kerchiefs. They smelled sooo nice too. Today they came home early, but they usually stay for the day to play and come home worn out but happy. Their friendly staff always take good care of me and my babies. I recommend this awesome place to everyone. Your dog gets treated with love and good care. read more

Sofie's (yorkie poo) first time here and they did a great job with hygiene, they did an amazing job with teddy bear haircut! We will be back and bringing our shit-zu. read more

Cloud Nine Pet Resort - Sofie (yorkie-poo) first time here - Pet Sitting Near Me - Wylie, Texas

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DO NOT UNDER ANY CIRCUMSTANCE TAKE YOUR ANIMAL THERE. Simply ask the see the secondary building they have to house the animals and if you're okay with that then you probably don't deserve your animal. They are kept cage on top of cage, one directly next to the other, with feces and urine everywhere. Aggressive dogs are not kept away from those who aren't and there's absolutely zero ventilation. Go somewhere else... ANYWHERE ELSE if you value the life of your animal. read more

These people have been so so good to me . They always take good care of my Lola baby and they love her ( and she is a naughty dog) . They have the Best prices around ( I have been to several other places and the others are double the cost and half as nice ). This place is always clean too. Love love love this place . read more

Do not recommend their grooming services. Our dog looked like he had been groomed with a weed trimmer. It was very choppy and uneven nothing you would expect from a professional groomer. Very disappointing. read more

They take such good care of our Frankie!!! I know he's in good hands when I drop him off!! He is very temperamental and anxious and they take their time with him and don't stress him out!!! Thanks so much!!! read more

We LOVE Cloud Nine! We drop our Rottie off a few days a week for daycare and I swear he loves this place better then us. It's like a kid going to meet his friends to hang out and doesn't want to come home when it's time for curfew. He gets so exited when we arrive and can't wait to jump out of the car! Everyone who works there is sweet and the owner Gene genuinely cares for all the fur babies that come through the door. We know our kiddo is in good hands here and never hesitate to bring him here for daycare or boarding. read more

Thank you for taking such wonderful care of Kima and Denali. They looked great when I picked them up. It was their first time being boarded. Denny was fearful when I dropped them off (he's a former stray) and an extra staff member came out so both dogs could go back together. Kima was giving goodbye kisses to staff on the way out. I'll be using Cloud 9 again. It's nice to have a good place for boarding and day care close to home. read more

Love this pet resort!!! Our boxer is very good taken care of whenever we put them in. The staff is helpful & friendly, I'm so happy found this place for my fur babies. read more

We have had our miniature schnauzers groomed twice now and are exceptionally pleased. They seem to be very happy each time we've picked them up. We're happy with the actual cut also. The groomer took a great deal of time on our first visit to get to know us and questioned my likes vs dislikes. We are about to try out their boarding. I expect to only have further praises for Cloud Nine. read more

The first two days of daycare are free. Daycare is pretty cheap because no cameras. We did two free ones and 2 that I paid for so I been here about 4 times. I know for a fact my dog was in the cage majority of the time because I was shown the place where they play when they are out of it and no matter what time you come to pick up your dog, they aren't even playing. They're locked up. They don't let you see the back so I literally don't know where my baby is kept. I was suspicious about this place from day one. Every time I come here, dogs are screaming as if someone is skinning them alive. It's really scary. Always go with your gut feeling! I have a one year old active German Shepherd and they convinced me he will be worn out from play time every time. I'm assuming they can't even give the dogs water because my baby is ALWAYS thirsty after daycare and devours his water as if he hasn't drank for days. CUPS AFTER CUPS. He finished my entire 40 oz hydroflask one time! And no, he doesn't have a damn health condition. This has only happened after daycare. Not to mention he's peeing for a whole minute every time we come home! I was told they get multiple walks. YOU GET WHAT YOU PAY FOR. No cameras and they can do whatever they want. My poor baby is probably locked in a cage the whole day. We came home and his mouth was bleeding from the back. Thank god his teeth are fine though. He did zoomies for the first time ever AFTER a full day of daycare. I wonder why? Avoid this place unless you're doing grooming or something and you wanna stand and watch by the door lol. If I wanted to keep my dog in a cage all day I would've left him home. read more

I am new to the area and decided to give this establishment a try to get my Maltipoo groomed. I made an appointment by phone (2 weeks ahead), I was told that drop off would be between 7-10am, and the grooming would take about 3-4 hours after my pet is dropped off. I came in right at 7am on his appointment day with his rabies vaccine certificate, and was talked down to because I needed ALL of his shot records (I have never had a groomer need anything more than rabies, but I was understanding nonetheless). She didn't believe me that he was fully vaccinated. I told them that I would be happy to go home and get the rest of his records, and she proceeded to turn to the other employee and talk about how she couldn't believe I didn't have all of the correct information right in front of me. I was asked if I lived nearby and how much time I had today, and they said that I should take him back home and bring him in later since they won't be able to get started on his cut until 2pm. What?!? I asked why that was, since they told me on the phone that it would be 3-4 hours from drop off, and they gave me no answer. The staff was extremely rude and unfriendly toward myself and my dog. I got a bad feeling from the other 1 star reviews but decided to give them the benefit of the doubt, but I really wish I would've listened to those warnings. I will never be returning to this establishment and will be bringing my dog elsewhere to be groomed in the future. I would never feel comfortable leaving my dog in their care. read more

Took my dog here yesterday to get groomed. His regular place was booked, couldn't work him in till next week. Desperately needed, had been having issues with his bottom (and I wasn't proactive in scheduling an appt sooner). I called @ 4:15pm sat (they close @ 6p sat). They were able to get him worked in. Didn't finish till 8p, but I was able to pick him up that night. They took good care of him, listened to what I requested. He was happy, no issues observed with him thus far. I highly recommend this place. read more

Pricing here is unbelievable! $40 a night for two small puppies sharing a cage. The man didn't even show me any thing that goes into that price or what the place has to offer. All I was able to see was a very small playground for the dogs outside. I was very unhappy with this place and will not be returning. The pricing is way too high and the man who waited on me was rude. read more

I take my two dogs up here that are each about 100lbs. They are always excited to see the staff and always greeted by name. Much cheaper than Petsmart & they get outdoor time. I have one Dane Lab mix and the deshedding bath is AWESOME. 7am-6pm gives me plenty of me time on a Saturday. read more

I love Cloud Nine! I have been taking my dog there since they opened! They take the dogs outside for nice walks & the dogs play in the fenced in play yard with their friends! I never worry about my dog while she is at Cloud Nine! She always comes home happy & tired! I moved to North Dallas about a year ago & I still drive back to Wylie to Cloud Nine for boarding, day care & grooming! The new groomer Heather is absolutely amazing! Check Cloud Nine out! You will be so happy you did! read more

Just be aware that using cloud nine is bad for your pet's health. We have used them twice and both times our dog came back sick. She had an upset stomach both times after picking her up. It took three days for the dog to feel better. We have used another kennel for years and never had an issue with the dog coming home ill. Also, she was suppose to have a bath for grooming. The poor dog smelled so bad we had to have her groomed at our vet's office. read more

I took my 2 very small dogs there for grooming. They did a horrible job on both on them. The poodle was a little knotted but nothing unmanageable, I wanted a summer cut, the guy said he was not able to work the knots and gave her a normal cut. She had cuts ALL OVER HER, her face stomach, legs, paws, her begins and butt... , literally everywhere. Now after 2 weeks they are finally healed, he didn't clean her ears or take her hair out, it was awful . On my little yorkie I told him I want his hair to stay long but I wanted him trimmed all over, I think all he got was a face trim. Worse 105$(including tip)I've have ever spent. I have had my dog for 11 years, my poodle was never hurt as much as they hurt her there. I Don't know about their boarding and daycare since I haven't used those services but i. will never again step in there, for allowing someone who doesn't know what to do work on dogs. I could've done a better job with no training myself read more

Our dog Maple has been going to doggie daycare here for a year now twice a week. She has stayed over night a bunch of times. We love them. The service is great and the pricing is very good for daycare. Maple goes nuts with excitement when we tell her its a school day,she loves it there so much. Happy pet parent approved! read more

Very thankful to have a full service groomer - daycare and boarding facility in Wylie. The people at Cloud Nine are very attentive to our needs and our puppy girls. The facility is in a great place. I never worry about my girls when they are there. Gene ( the owner) is a great guy and always takes good care of us !! I love Gayle and Daniel they do a fantastic job in grooming. Tony is always a friendly face and ready to help read more

I never thought I'd be a pet owner who takes a dog to daycare but my dog loves it there and he gets the kind of attention I can't give him while I'm working. They also have grooming and boarding and instead of staying in a crate all day like other places he gets to socialize with his friends. Gene and his staff make every effort to give the dogs a happy, healthy environment to play. read more

I love cloud nine!!!! Gale grooms my two dogs and they love her. Gene is one of a kind. You can tell right from the first time you meet him he loves animals. We have also left our 2 shih-tzus with them for a week while we were on vacation. When we went to pick them up our dogs were happy to see us but they almost did not want to leave. We love cloud 9 and it is our dogs second home. :0) read more

I love this place. I used to take my Shiba Inu to Petsmart to trim and grind her nails and often they have to send her home because she didn't cooperate and she would yelp the entire time. I gave Cloud Nine a try after receiving their flyers and they were very friendly and helpful. They show me their grooming tools and let me hold her while working on her. She was happy and comfortable plus the prices are great (way cheaper than Petsmart). I would recommend this place to everyone. read more