Staff was amazing, very friendly! Sorry to see it's closed…read more very dog friendly toys, staff was very helpful

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

The rating is for two parts of the experience at Pettito. We stopped by the Plano location…read moreyesterday. We saw a puppy and asked to meet him. Puppy was precious. The woman who helped us was sweet. I was surprised at the pups price, about $4K! Last time a got a puppy (16 years ago) same breed, registered was a few hundred dollars. We're just not ready, yet. I expect in a few months we will be getting a puppy. Just not from Pettito. The puppy part of the visit was a 5 star! However since yesterday afternoon we've gotten multiple calls from Pettito demanding to know why we didn't buy the puppy yesterday from Plano and Arlington locations. Offering a less expensive option that is in another state, different gender and almost 4 months old. I'm not sure I want the same breed as our last 2 boys. Both developed eye issues in their last few years and lost vision. The high pressure used cars sales tactics have made certain that we won't be using Pettito for our future pup. Too many red flags to ignore. 1 star for the high pressure sales attempts.

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.

This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

Today was just a very good visit to Pet Supplies Plus On Legacy…read more My dog Blondie was for the first time scared with tail tucked due to the lawn care people and leaf blowers in the parking lot. We came in and were greeted. We had assistance shopping. One of the people working there "Hafsa" came over and paid attention to Blondie and settled her down. We were able to conduct our business and even picked up a treat. A great visit.

Sarah in the grooming department did an excellent job with my little chiweenie. He's not a fan of…read morebaths but he loved her and he was so happy when I picked him up. She really loves dogs and it shows.

14+ year old dog. Been taking her to get a haircut 2-4 times yearly. I usually go to the Richardson…read morelocation but they've been booked full. Decided to bring her to the east Plano location this year. Last visit was great, but this last visit was the worst experience ever. Overcharged. $79 for 14 years and signed check in paperwork with that price. Charged $99 at pickup. Groomer was rude, i complained but there's no point in arguing with an idiot. Paid and picked up my dog. Dog was still wet. Not damp, wet. Super uneven cut, and I found this wonderful surprise when I got home. (See picture) I get that it's the holidays and it's busy, but these dogs are our babies and we're trusting you to care for them. Also heard a lot of anxious dogs barking in the back and witnessed another groomer very roughly drag a dog in from the bathing area by the collar and basically throw him up on the grooming table (probably a 60lb dog)

I like coming to a small pet store, even though the prices are a little bit higher than other…read moreplaces. I usually like the customer service and that they have the kind of kitty litter that I like to get for my cats. However, the last couple of visits have not been great. Things have been the incorrect price and although the last time after a little bit of discussion, the employee that was on duty adjusted the price and realized that it was their mistake that they marked things wrong and did not do the price change like they were supposed to. Today was a different experience. I grabbed the kitty litter from where there was a full stack and it was clearly marked 11.49 for that litter. I ring it up and it comes up 1299. I tell the employee hey this is the wrong price. It's 1149 on the aisle. She comes back and tells me she can't see where it is marked that. I take her over to the aisle and show her the full stack of seven or eight bags of kitty litter with the sign under it. This says 1149. She says oh this says for something else. And I ask OK well as a customer how am I supposed to know that? It says litter 1149 right under the stack of litter that has always been 1149. So she says mistakes happen and doesn't offer an apology or to do anything about it but instead kind of argues with me and gives me attitude. I inform her that that is just not really good customer service and that as a customer, I am purchasing something that's listed as a certain price and that's what I expect it to be and if there is a mistake I understand that but acknowledge the mistake and don't try and blame me as the customer and that I should just be OK with something being $1.50 more than what it's priced at on the aisle. So I ended up having to pay more for it just so I can get the litter and leave because I have to get back to work. It is really ridiculous How bad customer service is now. ..Especially when things are priced wrong. The economy is bad for everyone and it's just unacceptable to treat customers like crap because you feel like they don't have other options or you don't care about your job or whatever it is. There are other options and I can go to other places. I chose to come to this one because I like going to a smaller store, but I will just go to Petsmart.

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

This is the second year I get a bone cake, Staff has always been nice and my dog loves it!read more

I've had great experiences in the past with Three Dog Bakeries in California and Kansas City but…read morethis one really let me down. I just moved to Plano and wanted to order a birthday cake for my pup's GOTCHA day. I went to their website which says you have to call to order custom cakes which is no big deal. Not only did they not answer the phone, no one retuned the call after I left a voicemail. Very disappointing indeed.

The Reptarium is one of the best place here in Plano. Honestly, one of the coolest spot around and…read moreit's FREE to visit. Perfect going with kids or by yourself to just enjoy looking at animals. You'll see here how the staffs really take good care of this reptiles. I love coming here.

Great place, the staff here are super passionate and knowledgeable and I always have a great time…read morebrowsing their wide selection of happy critters. This last time I visited, I overheard an employee teaching a customer and her grandchildren about the care instructions of the tortoises they were trying to purchase. This went on for quite some time and it goes to show how the employees care for these creatures and want to make sure they go to a good home.

Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and…read morehair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing.

Pets Hotel Review: I…read morehad an extremely poor experience at this most recent stay. My dog was in the Pet Hotel from Thursday May 21 to Monday May 25. When I picked him up this morning he was COVERED in fecal matter. I was told when I went to get him that he relieved himself in his suite and then sat in it. So his paws would be a little stained. When I got him in the car I realized he was absolutely covered on his feet, behind his leg and up his hip. He looked awful. My dog has been boarded many times including this location and this has never occurred. He does not have accidents at home. This tells me that the staff is NOT properly relieving animals like they should be during their stay. Why was he even returned to be in this condition. Why didn't they clean him, or get him bathed. Why didn't they call me and tell me it happened and asked if they could bath him. Additionally he was a bundle of nerves. Again, for an experienced boarded dog he has never behaved this way. When I got him outside, we spent over 5 minutes while he continuously tried relieving himself and shaking. I do not know what occurred during his stay, but there is no way I could ever leave him here again.

I was a " Petsmart" person until my son told me about Hollywood feed. I'm in Allen Texas and visit…read morethe McDermott store. Always helpful and friendly. Delivery is a life saver.

I absolutely love this brand and especially this location the staff always makes it the best…read moreexperience for me and my fur babies! Nala my 4 year old tortie was sick with a UTI this morning and Ember immediately came to our rescue with some great product recommendations to help ease her symptoms and you could tell that she along with her staff members just really care. Highly recommended stopping here for any pet needs or dietary questions the manager Shea is always so friendly and her entire team is so kind and attentive! Couldn't recommend this place more for your pets!

I needed to get a few things for my dogs and noticed this Petco in the area and so I came on in…read more Walking in, I kind of felt like this was not one of their newer or remodeled stores. It felt a little "old" in my opinion. There was a great selection here for dog foods. I even noticed several cat food choices, but the prices seemed a bit higher than what I typically pay at other stores, so I opted not to get any cat food. While I was there I noticed several Halloween play toys on pretty good discounts and I figured my dogs would not mind that they were Halloween and not Christmas, so I bought a few. They were a hit with my dogs! The staff was friendly enough, but I only encountered them at checkout. Overall it was a decent experience and I would not hesitate to shop them again. Pro-Tip: Become a member of their rewards program so that you qualify for their discounts!

There were only two workers on the floor, one up front and one feeding animals, but found that…read moresomeone was storing their drinks in the dog food fridge.