Hannah was a great help when I came in looking for my new puppy! She is always available for…read morequestions and is in constant contact about puppies she thinks I will enjoy!

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.

Staff is friendly and helpful. Usually a very good selection…read moreof cat food and supplies. have been shopping there for approximately 12 years. Highly recommend.

This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

14+ year old dog. Been taking her to get a haircut 2-4 times yearly. I usually go to the Richardson…read morelocation but they've been booked full. Decided to bring her to the east Plano location this year. Last visit was great, but this last visit was the worst experience ever. Overcharged. $79 for 14 years and signed check in paperwork with that price. Charged $99 at pickup. Groomer was rude, i complained but there's no point in arguing with an idiot. Paid and picked up my dog. Dog was still wet. Not damp, wet. Super uneven cut, and I found this wonderful surprise when I got home. (See picture) I get that it's the holidays and it's busy, but these dogs are our babies and we're trusting you to care for them. Also heard a lot of anxious dogs barking in the back and witnessed another groomer very roughly drag a dog in from the bathing area by the collar and basically throw him up on the grooming table (probably a 60lb dog)

Slow in-store/ curbside pick ups. Rude employees. This is the worst Petsmart location I've been to.read more

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

Love this location! The staff is consistently so friendly and helpful, AND I never have to keep…read moretrack of my rewards and coupons. They always offer them up first for me to make sure I'm getting the most for our money and animals. Highly recommend!

This is the second year I get a bone cake, Staff has always been nice and my dog loves it!read more

I've had great experiences in the past with Three Dog Bakeries in California and Kansas City but…read morethis one really let me down. I just moved to Plano and wanted to order a birthday cake for my pup's GOTCHA day. I went to their website which says you have to call to order custom cakes which is no big deal. Not only did they not answer the phone, no one retuned the call after I left a voicemail. Very disappointing indeed.

Great place, the staff here are super passionate and knowledgeable and I always have a great time…read morebrowsing their wide selection of happy critters. This last time I visited, I overheard an employee teaching a customer and her grandchildren about the care instructions of the tortoises they were trying to purchase. This went on for quite some time and it goes to show how the employees care for these creatures and want to make sure they go to a good home.

The Reptarium is one of the best place here in Plano. Honestly, one of the coolest spot around and…read moreit's FREE to visit. Perfect going with kids or by yourself to just enjoy looking at animals. You'll see here how the staffs really take good care of this reptiles. I love coming here.

Pets Hotel Review: I…read morehad an extremely poor experience at this most recent stay. My dog was in the Pet Hotel from Thursday May 21 to Monday May 25. When I picked him up this morning he was COVERED in fecal matter. I was told when I went to get him that he relieved himself in his suite and then sat in it. So his paws would be a little stained. When I got him in the car I realized he was absolutely covered on his feet, behind his leg and up his hip. He looked awful. My dog has been boarded many times including this location and this has never occurred. He does not have accidents at home. This tells me that the staff is NOT properly relieving animals like they should be during their stay. Why was he even returned to be in this condition. Why didn't they clean him, or get him bathed. Why didn't they call me and tell me it happened and asked if they could bath him. Additionally he was a bundle of nerves. Again, for an experienced boarded dog he has never behaved this way. When I got him outside, we spent over 5 minutes while he continuously tried relieving himself and shaking. I do not know what occurred during his stay, but there is no way I could ever leave him here again.

Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and…read morehair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing.

I was a " Petsmart" person until my son told me about Hollywood feed. I'm in Allen Texas and visit…read morethe McDermott store. Always helpful and friendly. Delivery is a life saver.

I absolutely love this brand and especially this location the staff always makes it the best…read moreexperience for me and my fur babies! Nala my 4 year old tortie was sick with a UTI this morning and Ember immediately came to our rescue with some great product recommendations to help ease her symptoms and you could tell that she along with her staff members just really care. Highly recommended stopping here for any pet needs or dietary questions the manager Shea is always so friendly and her entire team is so kind and attentive! Couldn't recommend this place more for your pets!