Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and hair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing. read more

Pets Hotel Review: I had an extremely poor experience at this most recent stay. My dog was in the Pet Hotel from Thursday May 21 to Monday May 25. When I picked him up this morning he was COVERED in fecal matter. I was told when I went to get him that he relieved himself in his suite and then sat in it. So his paws would be a little stained. When I got him in the car I realized he was absolutely covered on his feet, behind his leg and up his hip. He looked awful. My dog has been boarded many times including this location and this has never occurred. He does not have accidents at home. This tells me that the staff is NOT properly relieving animals like they should be during their stay. Why was he even returned to be in this condition. Why didn't they clean him, or get him bathed. Why didn't they call me and tell me it happened and asked if they could bath him. Additionally he was a bundle of nerves. Again, for an experienced boarded dog he has never behaved this way. When I got him outside, we spent over 5 minutes while he continuously tried relieving himself and shaking. I do not know what occurred during his stay, but there is no way I could ever leave him here again. read more

I had one of the worst customer service experiences I have ever had at the PetSmart store located at 6204 W Park Blvd, Plano, TX 75093, on July 28, 2026, at approximately 12:00 p.m. My dog was critically ill and urgently needed prescription Royal Canin Recovery canned food. I had placed an order online, but it was taking several days to process. When I called PetSmart, I was told that I could come to the store and purchase the food with a printed prescription. My veterinarian immediately emailed me the prescription, and I printed it before going to the store. It was issued on the veterinary hospital's official letterhead and displayed the hospital's logo, but it did not include the clinic's phone number or address. The cashier refused to sell me the food solely because the hospital's phone number and address were not listed. She called the store manager, but the manager made no effort to help. While standing at the register, I called my veterinarian's office. The clinic staff confirmed directly over the phone that the prescription was genuine and provided the clinic's phone number and address. Even direct verification from the veterinary hospital was not enough for the cashier or the manager. They simply stood there watching me while I waited for the clinic to send another email. When the second email finally arrived, it contained the exact same prescription. The only difference was that the clinic's phone number and address had been added at the bottom. The cashier then entered the already verified phone number into her system and finally processed my payment. The prescription had already been verified directly by the veterinary hospital over the phone. Requiring a second email containing the exact same prescription served no legitimate purpose and only delayed access to urgently needed food for my critically ill dog. This entire ordeal could have been resolved within minutes. Instead, while my critically ill dog was waiting at home for the food he desperately needed, I was forced to remain at the register because neither the cashier nor the manager was willing to make even the smallest effort to help. I have never encountered such a lack of compassion, professionalism, and common sense. This experience was deeply upsetting and completely unacceptable. PetSmart should investigate this incident and ensure that its employees and managers are properly trained to handle urgent situations involving sick animals with empathy, professionalism, and common sense. read more

Excellent grooming services specifically with Jasmine. She clearly loves the puppies she grooms. My only issue with the facility is that when inconsiderate customers do not pick up their poop, neither does PetSmart. read more

Plano West Grooming - Our five month old puppy went to get her nails trimmed for the first time. Enga explained how she was going to trim her nails putting my mind at ease. Enga made Patooti feel comfortable and was able to trim her nails without traumatizing her. Thank You, Enga! read more

Over all petsmart isn't terrible. But their vet clinic is. Even the standalone ones promote and push petsmart products even when your pet is hours away from dying because their vet staff is incompetent. I refused to use any of the petsmart stores when I get a new pet but the traumatic experience I had from the banfield clinic has scarred me for life. No it wasn't THIS office it was the one in Carrolton next to Tom Thumb. They tired to comment for me to reach out to them when there was no possible way for me to do that on here and after speaking with their company the people I got to "didn't take complaints" so it's a bad service all around. read more

The trainer at Petsmart West Plano, Ashley Smith, is amazing! She is the reason I shop at Petsmart. I am in the store all the time training and get a chance to see new products and shop sales. The Petsmart team all recognize my dogs and are very helpful and are so nice. I have five corgis and we are constantly training. We would not do so if Ashley's training was not outstanding. Moreover, when Ashley trains my corgis, we graduate not only with a certificate of achievement, but I have have a greater bond with my corgis and much happier, socialized, and stable dogs. Thank You Ashley & West Plano PetSmart Team! read more

Stopped by tonight to purchase a $300.00 set of cordless dog clippers and took the card up to the front. After waiting and waiting I got back in line and asked if they had them and was told the manager was a little busy. Total of 3 customers in the store so I just said forget it. So I ran in Petco and got the same exact set of clippers for $99.00 LESS and was in and out of the store in less than 5 minutes. Thanks Petsmart for the bad customer service you easily saved me $ 100.00 bucks. read more

Just came back to this location today after about 6 years with my new golden retriever puppy, Murphy, for a shave, groom and teeth cleaning. I've never witnessed a more experienced, fun, and loving group of people that take pride in what they do. This is a group of professionals that I will be taking Murphy to see every month now. He has never looked and felt better after going to any grooming place or vet I've taken him to. The employees that work here take pride in making sure that the job is done 150%. Very respectful and highly recommend. read more

Petsmart in Plano west is the worst store ever. They dnt know how to cut dogs hair and this Hispanic girl kept cancelling my dogs appt. I called to inform them that I have to wrk and get off at 4p that's why i choose the time slot 5p on the list. This girl Yessica cancelled her appointment 2x after I called and told her that I work. She cnt cut my dog hair ever! They suppose to be able to accommodate the wrkn ppl. I do not prefer this location. read more

This is a great store. I adopted my dog, Belle, a little over a month ago at Operation Kindness and this is the only place we shop for her needs, and being adopted, she needed everything from food, crate, bed, toys, to all her chew items. They've had everything we've needed and gone in to buy. And the staff is always very friendly. Belle loved going to shop here and it will be our spot from now on. read more

PetSmart - Belle - Pet Groomers Near Me - Plano, Texas

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Amazing dog trainer, staff in knowledgeable and shelves are always stocked. I will be coming back here for sure!

The first time I use the Petsmart grooming in Plano will absolutely be the last time I use the grooming in Plano. They charged me $60 my dog I asked them to put a bow in her hair which they could not do. The staff which were also the groomers were the most unhelpful individuals I have ever come across, knowing that it was my first time at the Groomer did not tell me that I needed a receipt to pay on the outside of the grooming area and then took forever to bring me my 4 pound Yorky. Needless to say, I highly recommend not using the grooming at Petsmart. They absolutely suck! read more

The cashier was super rude and couldn't care less about her job. I asked her about a toy I was buying, it had two different prices on the rack, so I asked her if it rung up at $5. She said yes, it did. As I was walking out, I checked my receipt and it said $5.99, I walk back to the register and told her it did not ring up as $5 but 5.99. She got an attitude and said " so do you want me to return them and then ring them up as $5? I said "yes". Then I was speaking out loud TO MYSELF and she must of thought I said something to HER, because she then yelled "WHAT"? With an attitude. I asked her the price so I could avoid all this but checking the screen was too much of a hassle for her. This place has horrible customer service if you're not white. read more

Made an appointment to board my elderly dog. Made sure I had everything ready and had all her information available. When I arrived, the PetsHotel staff unequivocally refused to allow me to board my dog because I have her in an e-collar issued by her vet. This is to protect her from chewing her feet raw due to seasonal allergies. So the only way they would take her is if I took her cone off, stating they don't allow dogs to wear clothes in the kennel. Basically, I would have to let her chew her feet until they bleed in order to board her. Also, there was no discussion or kindness or understanding. There was a very young girl who did not care about my dog and did not care that I was placed into a very bad situation on a holiday weekend at the last possible moment. There was zero F's given, and if I could give zero stars, I would. read more

Last Friday I took my two dogs for grooming at this location after they rescheduled their prior appointment from Monday and I really needed them to be groomed. 15 minutes before their appointment Laure(the groomer) called me to try to reschedule their service once again which I obviously refused because they had already postponed the service previously. When we arrived Laure received my dogs, assessed the service to be done and we arranged to pick them up once they were finished. To my surprise, Laura calls me some time later and tells me that she's halfway of one of the dogs' service and she couldn't finish the job because she had no time to finish the service at the moment and I would need to pick one of the dogs earlier. She left my dog aesthetically horrible . I'm really pissed because of the lack of efficiency and attention my dogs and I received this time as well as the services given and the "solution" to finish the grooming service on next Wednesday Their service policies are not well established  and are useless, I did not give my authorization to have a service partly done. I would also like to highlight that I have never had problems with their services despite the quality of their services being average. read more

PetSmart - Pet Groomers Near Me - Plano, Texas

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This is the second time that we have brought our dog Dixie here for boarding. Both times they have sent her home smelling of urine. I went back in this time and was grateful that one of the employees (I didn't catch her name) offered to take her back and rinse off her legs. We have taken her to multiple other locations before for longer periods of time (she was only there for a night this time) and have never had this issue before at any other location. I understand that they have accidents or relieve themselves in the day camp room, but if the employees notice that she smells like urine, they don't just need to spray some perfume on them, but take the time to at least shampoo them where they smell. read more

The reason why I always choose Petsmart.... The knowledge of the employees. They do not try to upsell, just to meet a sales goal and it's usually clean. This particular visit, I needed to get the dog I'm taking care of something for her skin as she appears to have dermatitis, which she's prone to (Shiba Inu) & neither one of us is getting good quality sleep because of the scratching. I knew it had to be dermatitis because so removed all allergen from her diet... She's vegan and gluten free now, I clean my floors everyday and she gets wiped down after every trip outside because that's when she seems to scratch the most. JT helped me minimize the # of items I needed to purchase to get the skin irritation under control. Thank you JT. Peridot has been feeling better the last 2 days and it's because you helped point me in the right direction with the best products. read more

I dunno what it's like for the air-breathers, but if you plan on getting a fish, be prepared to be interrogated. I'm not sure if it's a new thing or what (I've never had any trouble grabbing a betta and leaving right away at other locations), but I was told I had to complete a questionnaire before I could pay. Apparently I wasn't the only person with this problem (there was a woman getting talked down to by an employee about the same thing). Like I hated working retail too, but people have genuine questions and I think there could be less condescension from these employees. All in all, maybe pick a different location. read more

No customer service. Repeat. No customer service. If you know what to grab, it's a ok place to go. But if you want to ask something like aquarium, hamster, or genie pig. This is the wrong place read more

One star for this store with rude associates and a grooming salon and store manager with listening comprehension challenges. The in-store staff was rude on numerous occasions. Groomng staff com ignored my requests numerous times. Store mgr apparently incapable of issuing refund or store credit. Don't waste your time or money. read more

I used to come to this PetSmart all the time for my dog. Then I stopped because they just take their time and are not nice! The one time the place i normally go to to get him groomed is fully booked, I go to PetSmart and it takes 2 HOURS for my baby to get a SIMPLE BATH!!!! LIKE WHAT... at the two hour mark I just said never mind and he still hadn't even been touched.. This Petsmart the worst Petsmart I've ever been to NEVER AGAIN. NEVER.. read more

Luv PetSmart. They have taken care of my puppy since he was 5 months old.(now 15 months). He's greeted from the minute we walk in the store until we leave. It makes us both very pleased. I have used their Daycamp, grooming and of course shop the store. I feel very comfortable leaving him there while I am at work. Couldn't ask for a better team. In the summer though, the keep it very warm. Thermostat should be done locally. It's to hot, feel sorry for the people that work in the store. read more

I tried out PetSmart grooming for my huskies and wow! Summer M did an AMAZING job! The dogs were calm, the staff was incredibly professional definitely a great place. read more

Horrible customer service and flippant attitudes by the staff. Pee all over the floor at the front that I was told they were aware of but no one came to clean it the twenty minutes I was in the store. Knew I should have gone to Hollywood Feed instead but this is closer to my house and just needed a couple of quick items. Tonight was a reminder on why I stopped coming here. read more

Employees there are no help, rude, etc. I tried to buy a beta fish and at the checkout line the girl was talking to me like I was stupid and said there was a sign about the things you need to buy one, which I did not see. As I was looking up and down the isles and there was nothing posted. I've bought many beta fish from there with no problem. I originally wanted a goldfish but the lady who was helping me told me that I needed at least a 12 gallon tank because the fish can get up to 12 inches which I find funny. There are many fish that are dead and tanks were not clean. The employees were rude about it when explaining it to me. Don't recommend this location. Will not come back to this one. read more

Walked in for a quick trim face and paws. There were 3 ladies only 1 had a dog she was working on and stated she was wrapping up her last appointment. The other 2 quickly walked to the back of the salon saying they were too busy and couldn't take the walk-in so rude as they seemed too busy doing nothing but walking around. I will not be coming back. So disappointed in the staff at the salon. Not helpful nor service oriented read more

*This is just for the grooming section* Incredibly rude as soon as I walked in they just looked at me and my puppy like we were bothering. Our conversation seemed like bringing my dog in was super inconvenient for them. I wouldn't trust them if that's how irritated they get with a customer I wonder how irritated they get with innocent animals. I work in a high pace place as well dealing with patients so there is no excuse to treat someone like they're inconvienent. read more

I definitely should have read the Yelp reviews before spending thousands at this location on boarding/grooming. The staff seem to treat my dog well, but I'm completely disappointed in the lack of customer service at the Petsmart Pet Hotel. When I boarded my pup for 24 nights while I left the state to care for my mother after a kidney transplant, he developed an ear infection. There is a Banfield Veterinarian Clinic onsite (the ONLY redeeming thing about this location), thankfully, so he got to see the vet and he received meds. What no one told me is that there are additional charges for walking your pet the 200 ft to the clinic, and there are additional charges for administering medication. I came home to a $869 boarding bill which is when I learned about the additional charges. At no point did anyone offer even a $5.00 discount, and even though I had spoken to four different staff members over 3 weeks, no one bothered to update the info in my account nor anyone else on staff about my changes to pick up date. The Asst. Manager Stephanie called me the day I picked up my pet "with concerns" because I was a "no show" twice- a complete fabrication. Lastly, I paid for an exit bath and nail grind that could not have possibly been done, because my dog was dustier when I picked him up than when I dropped him off. In the last 6 months, I have spent nearly $2k here, and needless to say, I will not be returning to this location for boarding, or anything else. If you care about your pet and if customer retention is important to you, you should find another store, or another brand, altogether. read more

I'm not sure why this PetSmart has such low ratings, I come here for the grooming salon. They are always prompt, helpful, and I'm always satisfied. The store is clean and well stocked. No issues ever on my end. read more

IF YOU CARE ABOUT THE WELLBEING OF YOUR ANIMAL AVOID THIS HORRIBLE LOCATION AT ALL COSTS! After taking my dog in since a puppy to the same groomer for over a year and loved it however once that groomer was no longer able to groom my dog as an adult because of the breed I was paiee with their "lead groomer" Worst mistake I could have made. Not only would they not honor the package I'd been on for over 8 months they tried to tack on extra fees. Then after finally getting them to do a "one time " price change ,to honor my other groomers deal , I left my dog and when I came back she was limping and had her tail between her legs and ears down as if she'd been punished. Normally she leaves happy and jumping and excited. No to find out they don't have any "records" of this and are telling me instead of offering any kind of option to make up for this they are simply saying take your dog somewhere else. Well PetSmart after 10+ years of coming to y'all I will be taking my business elsewhere and I hope anyone who reads this does the same. I repeat, STAY AWAY IF YOU LOVE YOUR ANIMAL, because they will not. read more

Apparently the corporate return policy doesn't apply to this store. Due to the packaging changing, I grabbed the wrong dog food bag a few days ago. I misplaced the receipt but didn't figure it would be an issue, especially since I was going to swap it out for the same size bag (just the correct type). I walked in and the lady said I could not return it unless I had a receipt. I explained that I was a "treats" member and had the card I used for the purchase (IE its 2020.... pretty sure they can look up transactions with that info). Didn't seem to matter to the lady at the front. I didn't have the time to argue so I left. AND GUESS WHAT?? Swapped it out at another PetSmart with NO ISSUE the next day. Here is their return policy BTW. read more

PetSmart - Pet Groomers Near Me - Plano, Texas

I watched a female DOG GROOMER (who didn't realize I was watching) treat a larger breed, medium haired grey dog (on April 15 at approx 7:45-8 pm) so incredibly roughly while combing him that I became upset and said something to the cashier and a manager. When the groomer realized I was watching, she changed up her behavior a bit. She was trying to get knots out of the dog's long ear hair and yanking comb thru so hard at times it pulled the dogs head to side as far as possible given his head was in a noose type strap to keep his head up. And when the comb didn't budge she just held onto his ear harder and kept yanking. Wow!!!!!! And I saw the dogs eyes and reaction as he looked at her and felt so bad for him that I waited in parking lot for a bit to see if owner showed up for him so I could warn them. THAT IS HOW DISTURBED I WAS by the groomer's rough techniques. If I combed my daughter's hair like that she'd be crying. I have long haired pets who naturally get clumps and knots that I have to get out. There are many ways to work on knots that are not as rough and potentially hurtful. More training and care is necessary, but in general how can any decent hearted groomer be so rough and not feel bad/guilty. Grooming like that can change a dog's perception of grooming and be detrimental to his trust in people and general happiness. Disgusting treatment of an animal when owner not there to supervise and is trusting groomer! read more

Employees are always friendly and helpful. Approachable and knowledgeable. They always have products in stock with a big selection. Love this location because they support a local animal rescue.I always usually four stars on a review just leave room for improvement and growth. But I highly recommend this location! read more

So far so good, I have gone here for all my pet needs and it has always been stocked. The customer service has been fairly good, and the little holiday events (dog photo) are pretty neat. The one thing that is interesting is the difference on online and store prices. The store does honor the online prices, but is there some sort of delay between updating prices? I do have a set groomer, but I may be trying out petsmart in the near future. My groomer is 4 hours away and it's a pita to schedule/drive/take the day off. read more

Oh PetsMart. Can you suck it any harder? I seriously question my sanity when I make grooming appointments here for Hemingway. Don't get me wrong. They had - HAD - an awesome groomer here, Joseph who moved to The Colony store. After he left, the staff just stated he was 'no longer employed' at PetsMart, not that he had moved to another store. Since Joseph moved, I have stupidly taken chance here with their defurminator treatments. Each time they were AWFUL!! I pay about $64 for this service and I want it done right, dammit. This last time he had fur sticking to his butt!! It looked like they sat him down the whole time. Ugh. From now on, I'll be trekking it to Studio Pampered Pets or The Colony! read more

Not the best Petsmart I've ever been to. There is never anyone to help, there's only ever two cashiers max so there's a line and they don't stock their shelves often. I've come in here on more than one occasion looking for a specific desheding brush and chew toys and come out empty handed. I've asked the cashier (only person available) if there were any additional in back that weren't out and I always get the response "we are waiting for a shipment, what's on the floor is what we have." It's literally the response I get every time. Why don't they stock enough if they are always out? read more

We took our 5mo old pitbull puppy to get her nails trimmed and grinded and her ears cleaned. They were happy to accommodate us without an appointment, got her in immediately, were very kind and enthusiastic to both us and our puppy, and they did a great job! Our puppy left happy and we looked forward to making this an affordable (even cheaper than the website quoted) ritual! BUT, on our next few visits, the quality of service went down. The people seemed inconvenienced or put-out when we'd arrive, and the last time we went, the groomer's energy was ALL wrong, and she roughly took our now 7 month old puppy off the table and dragged her into the back room. I didn't like that AT ALL. There was no calm-assertive energy, and the girl seemed more concerned with some guy who was standing at the front counter (perhaps waiting for her shift to be over...). Needless to say, we won't be returning. read more

Dropped my girl off today for a bath appointment. The grooming dept was buzzing with business. As soon as I walked in I was greeted and was asked if I was being helped. I was then told that my dog's bather would be with me shortly to go over questions. I believe his name is Christian, if not I'll edit, but he was very nice and took my dog in. I'm VERY pleased with how good she smells and her manner was good. This is like my 3 or 4th time here. Everyone's very polite and sincere. read more

Took my dog here back in Sept and I was disappointed with my services. They were very busy and booked. Took my dog in for vaccines and an eye infection and I dropped her off at 9am and I picked her up at 6pm. Turns out she was given the vaccines and the eye infection was overlooked. They asked me to wait...longer in the parking lot while the vet on duty did a quick check up. The vet on duty claimed it was a stye and it would go away with proper cleaning. They didn't recommend any medication and they were very short and seemed very overwhelmed. I decided to take my dog to an actual vet hospital and it turned out my poor dog had an eye infection and needed eye surgery right away. I don't recommend this location nor the Bansfield chain. I've had 2 urgent health issues with them regarding my dogs and I have been disappointed and over charged in my opinion. Take your pet to a trusting veterinarian who actually care and isn't booked to the max and allows your pet the full attention they all deserve. read more